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JPMorgan Chase Bank, Review
JPMorgan Chase Bank, Review
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Most Inept Bank, One Lie, One Problem After Another
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by Donotsurechasebank, Oct. 14, 2023
We are a new customer here in California (El Dorado Hills). We own a large property management company and recently opened both a business and personal account. For a week we have been trying to get into bill pay to enter our creditors so we can pay our bills. They kept making it out that it was US! This has been going on for a week costing us $1000's of dollars in missed appointments/business, dozens of missed calls from being lead on a wild goose chase! We had driven to the branch now twice and it was finally confirmed because the branch manager (Trista) even tried from the bank computer and confirmed that all new accounts are having this issue with no idea when it was going to be fixed. I was promised a call from their IT department yesterday. I cancelled all my appointments, waited all day and NOTHING! Called today again and got someone from INDIA on the line who basically said I would have to call all our creditors which is 100's between the business and personal and make payments directly until the issue is resolved. This would take WEEKS! Are you kidding me!?
THEN, we deposited a $17K check which we were told would clear in 72 hours by the teller which was fine as we understand this is a new account. Well it didn't clear so I called the gal who helped us open the account and she told me it was scheduled to clear 3 days ago. Still nothing! SOO, my husband goes down to the branch AGAIN and we are given a 1-800 number for "US" to call to have funds released! Why is this our job and why would they release funds at the request of the customers. This is THEIR job to call the bank it was written off of and mind you this check was from a multi-million dollar car dealership which I am pretty sure has $17K! My son-in-law is the finance assistant manager and they bank with another major bank!
Called this bank (Tri-Counties) who confirmed they are having serious issues just like this with Chase so don't deposit checks here - you will never get access to your funds after being flat out lied to!
So, I get Chase release department on the line and also patch Tri-Counties in on the call, nothing they can do and Tri-Counties bank said it's Chase's responsibility, NOT mine so here we sit! During this 3 way call with the Chase release department and Tri-Counties the rep from Chase hangs up!
OK, I call the 1-800 number like this branch manager put it on us to do who asks for a debit card number which we will not have for another 10 days so no help and this manager should have known this! I call the branch to see if THEY have the debit card number and Mona said "yes they do" but they can't release it over the phone so how in the H was this any help.
THEN, I call 5 other Chase branches (mind you it's during business hours still) not one would pick up!
So here we sit! It's been a week! Can't enter our creditors to pay bills, they are sitting on $17K for a week and putting it on us to call to get it to clear.
End of story do NOT bank with these people! I am going to have to drive down to the branch for the 3rd time (more lost business, more wasted time) so I can at LEAST get them to do their job and verify this check is good, release funds so I can get my taxes paid!
Worst bank EVER and I don't have the time to switch again. I am giving this one more shot tomorrow but if this is not fixed, I WILL be filing a formal complaint with DFPI!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, SACRAMENTO - NATOMAS BRANCH at Sacramento, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Donotsurechasebank, Oct. 14, 2023
We are a new customer here in California (El Dorado Hills). We own a large property management company and recently opened both a business and personal account. For a week we have been trying to get into bill pay to enter our creditors so we can pay our bills. They kept making it out that it was US! This has been going on for a week costing us $1000's of dollars in missed appointments/business, dozens of missed calls from being lead on a wild goose chase! We had driven to the branch now twice and it was finally confirmed because the branch manager (Trista) even tried from the bank computer and confirmed that all new accounts are having this issue with no idea when it was going to be fixed. I was promised a call from their IT department yesterday. I cancelled all my appointments, waited all day and NOTHING! Called today again and got someone from INDIA on the line who basically said I would have to call all our creditors which is 100's between the business and personal and make payments directly until the issue is resolved. This would take WEEKS! Are you kidding me!?
THEN, we deposited a $17K check which we were told would clear in 72 hours by the teller which was fine as we understand this is a new account. Well it didn't clear so I called the gal who helped us open the account and she told me it was scheduled to clear 3 days ago. Still nothing! SOO, my husband goes down to the branch AGAIN and we are given a 1-800 number for "US" to call to have funds released! Why is this our job and why would they release funds at the request of the customers. This is THEIR job to call the bank it was written off of and mind you this check was from a multi-million dollar car dealership which I am pretty sure has $17K! My son-in-law is the finance assistant manager and they bank with another major bank!
Called this bank (Tri-Counties) who confirmed they are having serious issues just like this with Chase so don't deposit checks here - you will never get access to your funds after being flat out lied to!
So, I get Chase release department on the line and also patch Tri-Counties in on the call, nothing they can do and Tri-Counties bank said it's Chase's responsibility, NOT mine so here we sit! During this 3 way call with the Chase release department and Tri-Counties the rep from Chase hangs up!
OK, I call the 1-800 number like this branch manager put it on us to do who asks for a debit card number which we will not have for another 10 days so no help and this manager should have known this! I call the branch to see if THEY have the debit card number and Mona said "yes they do" but they can't release it over the phone so how in the H was this any help.
THEN, I call 5 other Chase branches (mind you it's during business hours still) not one would pick up!
So here we sit! It's been a week! Can't enter our creditors to pay bills, they are sitting on $17K for a week and putting it on us to call to get it to clear.
End of story do NOT bank with these people! I am going to have to drive down to the branch for the 3rd time (more lost business, more wasted time) so I can at LEAST get them to do their job and verify this check is good, release funds so I can get my taxes paid!
Worst bank EVER and I don't have the time to switch again. I am giving this one more shot tomorrow but if this is not fixed, I WILL be filing a formal complaint with DFPI!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, SACRAMENTO - NATOMAS BRANCH at Sacramento, CA
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Doesn’t Comply with NY Banking Law, Bad Customer Service
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by Laurenlovestrees, Sep. 12, 2023
Branch does not follow NY state banking law section 333 in regard to accessing safe deposit boxes with valid a POA that specifically states it allows the agent to access safe deposit boxes. The box owner is a 91 yo long-time client that has had to relocate out of area for surgery and long-term care for wounds and dementia and cannot travel into the branch.
The Pearl River branch was presented all needed ID, original POA, and the key 8/25. Since 6/29 the POA was presented in-person to another Chase branch in our home state and in-branch forms were filled out and notarized to allow agent access to accounts. The agent has had access to transaction accounts on the Chase account since late June. On 8/25 access to the safe deposit box was denied at the Pearl River brand despite all this and told remotely drilling the box was not possible and the agent needs to fly across the country again to close the box.
Branch manager, Kanchan Kapur, has a negative attitude, lacks flexibility, customer service skills, and empathy regarding this situation. Her second resolution is to just call a 800 number and make a complaint. DO NOT BANK HERE! Move your money to a local credit union that cares about their customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, PEARL RIVER BRANCH at Pearl River, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Laurenlovestrees, Sep. 12, 2023
Branch does not follow NY state banking law section 333 in regard to accessing safe deposit boxes with valid a POA that specifically states it allows the agent to access safe deposit boxes. The box owner is a 91 yo long-time client that has had to relocate out of area for surgery and long-term care for wounds and dementia and cannot travel into the branch.
The Pearl River branch was presented all needed ID, original POA, and the key 8/25. Since 6/29 the POA was presented in-person to another Chase branch in our home state and in-branch forms were filled out and notarized to allow agent access to accounts. The agent has had access to transaction accounts on the Chase account since late June. On 8/25 access to the safe deposit box was denied at the Pearl River brand despite all this and told remotely drilling the box was not possible and the agent needs to fly across the country again to close the box.
Branch manager, Kanchan Kapur, has a negative attitude, lacks flexibility, customer service skills, and empathy regarding this situation. Her second resolution is to just call a 800 number and make a complaint. DO NOT BANK HERE! Move your money to a local credit union that cares about their customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, PEARL RIVER BRANCH at Pearl River, NY
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An incident caused bank employees to leave?
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by DbbQ, Apr. 25, 2023
Went to the bank at 64th and Commercial in Tamarac Florida. There was one bank teller and the security guard. At 3:30pmThe security guard asked if I needed help- I asked him where are all the bank employees? There was an incident - and noone is here. I left and went to another Chase bank in Sunrise Fl- There were only 2 employees at the bank- I asked where was everyone- They called out sick I was told. They handed me a paper with a 1800 number and told me to call and they would help me. wow 2 Chase banks - No bank officiers, in 1/2 hour at 3:30 in the afternoon not able to help people- Unreal!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, COMMERCIAL AND 64TH BRANCH at Fort Lauderdale, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DbbQ, Apr. 25, 2023
Went to the bank at 64th and Commercial in Tamarac Florida. There was one bank teller and the security guard. At 3:30pmThe security guard asked if I needed help- I asked him where are all the bank employees? There was an incident - and noone is here. I left and went to another Chase bank in Sunrise Fl- There were only 2 employees at the bank- I asked where was everyone- They called out sick I was told. They handed me a paper with a 1800 number and told me to call and they would help me. wow 2 Chase banks - No bank officiers, in 1/2 hour at 3:30 in the afternoon not able to help people- Unreal!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, COMMERCIAL AND 64TH BRANCH at Fort Lauderdale, FL
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Disappointed
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by Podcust97, Dec. 02, 2022
I was very disappointed at the service and the way I was treated. I deposited my paycheck, checked my account for the balance and found out the TELLER NEVER DEPOSITED MY CHECK! This has been a nightmare!The manager reviewed the tape from that day and saw me there with the teller. They haven't reached out to me, nor gave me any further assistance. I can't even pay my car note! This is unacceptable and I thought they were a good bank. I never had any problems until I went to this branch. I will never go to this branch again just to be disrespected based on the color of my skin!!!! They have all the check information, but won't say what happened to my check! I have to now tell the payroll department at my place of employment to issue me a new check. This is very UNPROFESSIONAL of the bank manager as well as the teller. And to think, both of them are still working there!!! DESPICABLE!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hillsdale Branch at San Mateo, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Podcust97, Dec. 02, 2022
I was very disappointed at the service and the way I was treated. I deposited my paycheck, checked my account for the balance and found out the TELLER NEVER DEPOSITED MY CHECK! This has been a nightmare!The manager reviewed the tape from that day and saw me there with the teller. They haven't reached out to me, nor gave me any further assistance. I can't even pay my car note! This is unacceptable and I thought they were a good bank. I never had any problems until I went to this branch. I will never go to this branch again just to be disrespected based on the color of my skin!!!! They have all the check information, but won't say what happened to my check! I have to now tell the payroll department at my place of employment to issue me a new check. This is very UNPROFESSIONAL of the bank manager as well as the teller. And to think, both of them are still working there!!! DESPICABLE!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hillsdale Branch at San Mateo, CA
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by MickeyMichaels 2023-03-07 14:19:03
Who is the manager of this Chase branch...and why is he ALWAYS out to lunch when customers need to summon him? I was at this bank yesterday for well over an hour, waiting for the sole bank employee who could notarize a document! Outrageous waits! Even long lines to simply make a deposit! Everybody seems to go to lunch at the same time; along with the branch manager?
by DisappointedinChase 2023-04-30 16:18:05
Thank you for your review! Did you resolve your issue with Chase? I am fighting a claim right now which involves theft from this branch. I suspect it is an employee. It is a nightmare.
Appreciation & Gratitude
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by Rihab, Oct. 14, 2022
I'd like to thank one of this branch's employees
(Nariman Nadirli). I can describe him as a ROCK STAR in his excellent customer service skills. He was so helpful. He provided valuable information about the account I was planning to open with Chase. His way of explanation was obvious and indicated his extensive experience, skill, and accuracy in job performance!
Thank you very much, Nariman!
While waiting, the other staff were so polite and respectfully welcomed me and other customers!
I highly recommend this branch!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Westbrook Branch at Westbrook, ME
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Rihab, Oct. 14, 2022
I'd like to thank one of this branch's employees
(Nariman Nadirli). I can describe him as a ROCK STAR in his excellent customer service skills. He was so helpful. He provided valuable information about the account I was planning to open with Chase. His way of explanation was obvious and indicated his extensive experience, skill, and accuracy in job performance!
Thank you very much, Nariman!
While waiting, the other staff were so polite and respectfully welcomed me and other customers!
I highly recommend this branch!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Westbrook Branch at Westbrook, ME
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Notary request.
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by Void, Sep. 15, 2022
Our family has been customers of Chase for many years and I have never experienced the poor management of any of their banks like this one!
At 9:45 am I went into the bank. I could see approximately 8-10 employees and NO customers.
Some employees were talking to one another, some were on computers and it was inherently apparent that they were not busy.
I asked if they could please notarize a single page letter.
I was told that I would need to make an appointment and the earliest appointment would be 11:00am.
I left went to Peoples Bank, walked in got it notarized and walked out in less time than it took for the Chase employees to give me the appointment story and schedule.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Eastgate Wyler Park Branch at Cincinnati, OH
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Void, Sep. 15, 2022
Our family has been customers of Chase for many years and I have never experienced the poor management of any of their banks like this one!
At 9:45 am I went into the bank. I could see approximately 8-10 employees and NO customers.
Some employees were talking to one another, some were on computers and it was inherently apparent that they were not busy.
I asked if they could please notarize a single page letter.
I was told that I would need to make an appointment and the earliest appointment would be 11:00am.
I left went to Peoples Bank, walked in got it notarized and walked out in less time than it took for the Chase employees to give me the appointment story and schedule.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Eastgate Wyler Park Branch at Cincinnati, OH
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Great Staff and Service
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by TracyTomlinson, Jun. 17, 2022
I opened a business and personal accounts in May of 2022. Normally, banks require that customers opening new accounts make an appointment, but I was cheerfully greeted at the door and waited for only ten minutes before being ushered into a room where my accounts were promptly setup. After depositing my cash I was introduced to a portable blue tooth credit machine, which I did order the following week. It's a convenient business tool that makes it easy to swipe customer cards in their home for services rendered. The process for receiving it was seamless and uncomplicated. I also returned in person to the bank a few days after opening my accounts for assistance in working the banking phone app. Again, I was greeted at the door by a smiling face and promptly escorted to the right people to resolve my technical issues. I've now had interactions with six staff members at this branch and have had nothing less than consistently prompt, polite service. All of the staff and managers there are polite, smiling and appropriately responsive to my banking needs and requests. I appreciate that kind of service and I hope other who do business there will take the time to give good reviews. The thing I don't like about the review system is that negative motivator that seems to drive many reviewers to post, when the vast majority of good experiencers seem to remain silent. I've dealt with it on my own business website.
* this review was made on JPMorgan Chase Bank, Zonarosa Branch at Kansas City, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TracyTomlinson, Jun. 17, 2022
I opened a business and personal accounts in May of 2022. Normally, banks require that customers opening new accounts make an appointment, but I was cheerfully greeted at the door and waited for only ten minutes before being ushered into a room where my accounts were promptly setup. After depositing my cash I was introduced to a portable blue tooth credit machine, which I did order the following week. It's a convenient business tool that makes it easy to swipe customer cards in their home for services rendered. The process for receiving it was seamless and uncomplicated. I also returned in person to the bank a few days after opening my accounts for assistance in working the banking phone app. Again, I was greeted at the door by a smiling face and promptly escorted to the right people to resolve my technical issues. I've now had interactions with six staff members at this branch and have had nothing less than consistently prompt, polite service. All of the staff and managers there are polite, smiling and appropriately responsive to my banking needs and requests. I appreciate that kind of service and I hope other who do business there will take the time to give good reviews. The thing I don't like about the review system is that negative motivator that seems to drive many reviewers to post, when the vast majority of good experiencers seem to remain silent. I've dealt with it on my own business website.
* this review was made on JPMorgan Chase Bank, Zonarosa Branch at Kansas City, MO
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by Misscheryl 2022-12-01 16:37:24
Mycomplaint is that I have a check that is on hold and they have the money for the check and they still will not!! Deposit it into my account my lawyer has talked to them and they still will not put my money into my account!! This has been a bad situation for me and my family and not being able to pay my bills. I have never been in a situation like this never before in my life.
Horrible service
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by SMDZ, Mar. 16, 2022
The ATM NEVER works when I need quick cash. I specifically go there to avoid service charges. A month ago it would not disburse cash so had to use another bank. Chase was rude both the 800# and the branch when I tried to have the fees refunded to my account. They would not refund, they were rude and they never returned my call as promised. Last night the ATM keyboard did not work so again could not get my money. Simply horrible. It’s 2022 and I should be able to get my money when I need.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Chester And East Main Street Branch at Chester, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SMDZ, Mar. 16, 2022
The ATM NEVER works when I need quick cash. I specifically go there to avoid service charges. A month ago it would not disburse cash so had to use another bank. Chase was rude both the 800# and the branch when I tried to have the fees refunded to my account. They would not refund, they were rude and they never returned my call as promised. Last night the ATM keyboard did not work so again could not get my money. Simply horrible. It’s 2022 and I should be able to get my money when I need.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Chester And East Main Street Branch at Chester, NJ
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Bad customer service
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by Jayswal, Sep. 01, 2021
"I work in a 7-11 at 813 Broadway. I have been coming here for past 2 years to deposit money. When I came today to deposit money, I asked one of the staff about how much quarter I can exchange and she replied $50 worth of quarters. I was like ok. Then another lady came in an interrupted me in the middle an was angry for no reason. She started throwing tantrum and discussion for whatever reason. The customer service here is very bad. I asked for supervisor and she replied that she was the supervisor and for whatever reason she was unwilling to comply with me and said she can decide whatever she want in an arrogant fashion. "
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And 13th Branch at New York, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jayswal, Sep. 01, 2021
"I work in a 7-11 at 813 Broadway. I have been coming here for past 2 years to deposit money. When I came today to deposit money, I asked one of the staff about how much quarter I can exchange and she replied $50 worth of quarters. I was like ok. Then another lady came in an interrupted me in the middle an was angry for no reason. She started throwing tantrum and discussion for whatever reason. The customer service here is very bad. I asked for supervisor and she replied that she was the supervisor and for whatever reason she was unwilling to comply with me and said she can decide whatever she want in an arrogant fashion. "
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And 13th Branch at New York, NY
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Customer
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by Rustic, Jun. 10, 2021
I've been a long time customer of Chase. Today when inquiring about a bank draft, I was told they were "too busy" to help me and told me to go to another Chase branch. Unbelievable. I did go to another branch and told them of my experience at Lemmon Avenue branch. He must be a "higher up" as he made note of it and said that would not be happening again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lemmon Avenue Branch at Dallas, TX
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Overall Ratingby Rustic, Jun. 10, 2021
I've been a long time customer of Chase. Today when inquiring about a bank draft, I was told they were "too busy" to help me and told me to go to another Chase branch. Unbelievable. I did go to another branch and told them of my experience at Lemmon Avenue branch. He must be a "higher up" as he made note of it and said that would not be happening again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lemmon Avenue Branch at Dallas, TX
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30 year cuctomer
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by Hum2, Apr. 12, 2021
Manager is not customer friendly and could care less about your issue. Have been to her twice and issue seems to be below her pay scale. Looking to move across the street to Huntington no matter what the hassle is.
Worked to hard for our money to put up with poorly run facility.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Hum2, Apr. 12, 2021
Manager is not customer friendly and could care less about your issue. Have been to her twice and issue seems to be below her pay scale. Looking to move across the street to Huntington no matter what the hassle is.
Worked to hard for our money to put up with poorly run facility.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
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Poor customer experience
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by Avidconsumer, Mar. 30, 2021
Very poor customer experience. Couldn’t get a check cashed from the Title company because it was locked in the Chase protection program. The branch manager David was useless. Did nothing to offer assistance and no follow through. He should be fired! My family is all Chase customers. Terrible bank service. I’d give zero stars if an option.
Stay away from the Chase branch on Via Linda & Frank Lloyd Wright Blvd in Scottsdale Az
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Via Linda/Frank Lloyd Wright Branch at Scottsdale, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Avidconsumer, Mar. 30, 2021
Very poor customer experience. Couldn’t get a check cashed from the Title company because it was locked in the Chase protection program. The branch manager David was useless. Did nothing to offer assistance and no follow through. He should be fired! My family is all Chase customers. Terrible bank service. I’d give zero stars if an option.
Stay away from the Chase branch on Via Linda & Frank Lloyd Wright Blvd in Scottsdale Az
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Via Linda/Frank Lloyd Wright Branch at Scottsdale, AZ
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Trust.
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by Crowbar, Feb. 11, 2020
A wonderful trusting bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Choctaw Branch at Choctaw, OK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Crowbar, Feb. 11, 2020
A wonderful trusting bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Choctaw Branch at Choctaw, OK
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Terry Fulk, Retired
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by preacherguy, Jan. 14, 2020
Staff is always courteous and helpful. Carrie is long time teller who knows my quirks and anticipates my needs. Ken is new but is also most helpful. I started banking here when a savings and loan operated out of the same building, so glad when a Chase bank came in. I just wish JPMorgan Chase Bank had better interest rates so my money would grow faster.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Roosevelt Park Branch at Muskegon, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby preacherguy, Jan. 14, 2020
Staff is always courteous and helpful. Carrie is long time teller who knows my quirks and anticipates my needs. Ken is new but is also most helpful. I started banking here when a savings and loan operated out of the same building, so glad when a Chase bank came in. I just wish JPMorgan Chase Bank had better interest rates so my money would grow faster.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Roosevelt Park Branch at Muskegon, MI
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Francesco Scorsone
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by Jonsteingrabef, Oct. 23, 2019
Frank always goes the extra mile. As a business owner with multiple accounts my needs are very diverse and Frank makes things easy for me. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Morristown - Private Banking Branch at Morristown, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jonsteingrabef, Oct. 23, 2019
Frank always goes the extra mile. As a business owner with multiple accounts my needs are very diverse and Frank makes things easy for me. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Morristown - Private Banking Branch at Morristown, NJ
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Friendly Fast Service
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by AMSBOSS, Sep. 16, 2019
We left Bank of America because of customer service issues and luckily we found Chase on Walsingham Rd. Their staff knows their customers and we are treated like family. Highly recommend this institution for your banking needs
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Walsingham Road & Indian Rocks Road at Largo, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AMSBOSS, Sep. 16, 2019
We left Bank of America because of customer service issues and luckily we found Chase on Walsingham Rd. Their staff knows their customers and we are treated like family. Highly recommend this institution for your banking needs
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Walsingham Road & Indian Rocks Road at Largo, FL
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by Crowbar 2020-02-11 22:25:43
Wonderful service
Great Branch
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by Gregoire, Aug. 13, 2019
I love this branch. The bankers and tellers are so polite and helpful.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Kent Branch at Kent, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Gregoire, Aug. 13, 2019
I love this branch. The bankers and tellers are so polite and helpful.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Kent Branch at Kent, OH
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Johannes Vanaardt
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by solocreer, Mar. 30, 2019
This branch is great we got what we wanted in half the time
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seventh Street - Bell Road Branch at Phoenix, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby solocreer, Mar. 30, 2019
This branch is great we got what we wanted in half the time
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seventh Street - Bell Road Branch at Phoenix, AZ
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ZERO customer loyalty.
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by medicrq, Oct. 03, 2018
ZERO stars.
I have been a customer there for about 8 years. NO customer loyalty. Put in a very large check, it clears the next day and I try to make airline reservations, nope. Call Chase to raise debit card limit, nope. Why not? Just because, no real answer except they want to make sure the check has "really" cleared. But all the money is available to withdraw, just not on the ATM card. I talk to the manager who tells me to call the number again, apparently he can't call himself for me and he can't figure it out either. I call again, same answer, "try again tomorrow". But the money IS available right? "right", So why can't I use my ATM card now? "it's just the system", what system? "the computer system", you can't make any decisions yourselves? "no".
And there you go....switching to HomeStreet bank, MUCH better service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, San Carlos Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby medicrq, Oct. 03, 2018
ZERO stars.
I have been a customer there for about 8 years. NO customer loyalty. Put in a very large check, it clears the next day and I try to make airline reservations, nope. Call Chase to raise debit card limit, nope. Why not? Just because, no real answer except they want to make sure the check has "really" cleared. But all the money is available to withdraw, just not on the ATM card. I talk to the manager who tells me to call the number again, apparently he can't call himself for me and he can't figure it out either. I call again, same answer, "try again tomorrow". But the money IS available right? "right", So why can't I use my ATM card now? "it's just the system", what system? "the computer system", you can't make any decisions yourselves? "no".
And there you go....switching to HomeStreet bank, MUCH better service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, San Carlos Branch at San Diego, CA
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by DorothyTinker 2021-04-30 11:12:36
I have been a customer of Chase Bank for over 30 years. I had blocked my account due to theft of funds. The State of Florida Attorney Generals Office General and the FBI are pursuing criminal actions. In order to unblock the account the banker Patrick closed my 30 year account and gave me a new user name and password. I am buying a condo in Delray Beach, but when I try to go into the account it is NOT recognized!
Fees galore!
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by rghh, Sep. 19, 2018
Hate this bank...fee after fee. I got most of my service fees and other misc fees returned after going to the manager, but it's absurd how much they charge you. Moving to another bank soon!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Livermore Branch at Livermore, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rghh, Sep. 19, 2018
Hate this bank...fee after fee. I got most of my service fees and other misc fees returned after going to the manager, but it's absurd how much they charge you. Moving to another bank soon!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Livermore Branch at Livermore, CA
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