Citizens Bank, Review

Citizens Bank, Review

Average rating stars based on 37 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
12
4 star:
2
3 star:
0
2 star:
3
1 star:
20

A total of 2 Reviews with 4 Star

Outside Driveup Issue
 4star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by Tonawanda, Jan. 27, 2015

I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine.  When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them.  They can't guarantee that the service person will be there before they close for the day.  If they come too late, they'll have to come back tomorrow....Really????  This is terrible customer service.  Not the staff's fault at all - they're very professional & helpful.  This is a bad bank policy.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
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Thank you for credit $80.00 to me
 4star Overall Rating
 4star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 5star Other Services
by gtr110512, Dec. 01, 2012

I want to say thank you to Office of Chairman Meghan Arnold of Citizens Bank to credit $80 that I was missing on 10/24/2012 back to me.  Thanks again.  Grace Tr

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
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