Citizens Bank, Review

The most unprofessional bank/bankers
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by Disbelief, Sep. 22, 2023

Yesterday I went to check my bank account at the ATM. My wife and I had deposited $5,000 the day before. My account had been deactivated. When I called the branch manager, Stacey Taylor, she proceeded to tell me in a condescending, loud, and rude tone that the check we deposited "did not jibe with Citizen Banks standards" and that they were going to hold the check and suspend that my account would be deactivated for the duration. When I walked in to confront her about the absurdity of Citizen Bank holding my money hostage, she made a loud announcement in the same nasty tone "You only have a couple hundred dollars in the account anyway..." She then turned and walked into her office and slammed the door behind her.
Here's the rub - when my wife and I called our regular bank, Wells Fargo, to explain what happened, they were baffled. The manager informed us that Citizen Bank was not "holding" the check. They had cashed the check.
We are lodging a formal complaint with the FDIC.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, MYSTIC BRANCH at Mystic, CT
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Bad Manager = Bad Banking
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by Sunny29, Apr. 28, 2023

I made an appointment to meet with the bank manager given a large amount of money was going to be invested at this bank location at 66 West Main St. Webster NY 14580. The manager was very arrogant, spoke in an aggressive manner and acted as if I was wasting his time. It made me very uncomfortable so I contacted a different staff member on another day to ask questions and heard her ask a colleague the question, and when she transferred my call, it ended up being the same manager unfortunately! He spoke again with his condescending tone questioning me why I called after he already met with me rather than trying to answer my banking questions?!! Not only extremely unprofessional, but really has some anger issues —very rude! Will never bank there again and he should be fired. I am sure he is driving customers away!!

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, WEBSTER BRANCH at Webster, NY
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NO CUSTOMER SERVICE
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by ApexTuning, Mar. 02, 2023

As a business owner , I am extremely displeased with how Citizens run their operations. My account has been supposedly suspended due to fraudulent activity. So I figured okay , I’ll just call them & verify theirs no fraud activity. NOBODY ANSWERED THE PHONE. I stayed on hold sitting in the parking lot for 2 hours till I finally had enough. So that being said how can I pay my employees if I can’t pull any funds from my account? I most certainly will not be referring this bank to ANYONE on that matter unless you want your accounts locked up.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, MAPLE SHADE BRANCH at Maple Shade, NJ
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Wouldn't use them definitely not the ATM
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by DPSR, Feb. 14, 2023

I deposited 1000 dollars cash into their ATM for my checking account. The account did not receive this. The ATM said error but it won't return my cash. The bank manager was powerless and careless. The employee Bill was nice enough to help out. No money could be returned to me tho. Still has not been. I filed a police report.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, HADDON HEIGHTS BRANCH at Haddon Heights, NJ
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Worst customer service
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by MariaD, May. 03, 2021

I cringe when I have to go to this branch of Citizens Bank.  I like Citizens Bank it is this branch (Concordville) with very poor customer service.  I have seen the employees in this branch speak very poorly to customers.  I have waited countless times at the drive through window for ten minutes or more and when they do come to the window they say that they are busy with other customers but on one particular time I saw them talking to each other for that ten minutes.  I do not go to that branch if I can help it.  The Kennett Square branch is the best!!! Always helpful and speedy on getting me through the drive through in a timely manner.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Concordville Branch at Glen Mills, PA
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New Management Is Horrible
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by Kalisidragon, Nov. 29, 2019

So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
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No customer service and insulted even after proof.
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by mpaulers, Jun. 17, 2018

The bank manager Belinda has no customer service skills and no knowledge of her own banks procedure though Belinda kept telling us the so called bank policy and basically telling us what we were telling her regarding a claim wasn't true even after Belinda heard a recorded conversation between us and the claims department at Citizens bank who said the complete opposite then what Belinda was telling us. The branch use to be great , they made changes with people, procedure and now it's very bad. Long wait times, no drive through, bad customer service and no care about issues regarding your account all Belinda was telling us  to call the banks toll free number which we already did and the toll free number advised us to go into our local branch, Belinda didn't even care enough to look at our account. We had such a bad experience we are closing both accounts and our extended family together are closing another three for a total of five accounts!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mentor-On-the-lake Branch at Mentor, OH
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Branch Manager
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by atweedie, Nov. 03, 2015

I had recently moved to another state and tried to close my account in person but they wouldn't let me and said I needed to send a letter. So I left some money in my account to pay a couple more bills until I was able to open a different account where I lived because there was no citizens banks out west. I explained my situation with a seasoned teller at the time. Her and another lady were very helpful and we're willing to work with my situation. By the time I moved and got settled and opened up another account with a bank I sent that letter to close my account with a check for any extra fees that may have accured. By the time they had gotten that check fees had snowballed to $170 witch the teller and her supervisor at the time said would not happen. I had not received any emails phone calls or anything thinking my account was closed and taken care of. 2 weeks later I received an automated phone call saying I owed $170 witch then made me call. When I called I talked to the male branch manager that was completely understand professional and started raising his voice at me when I was put trying to explain the situation. It then got to the point where I confronted him on why he was talking to me like I was a criminal and not a customer for 7 years and with the same attitude he resisted to understand what the other employees had told me and just began to talk to me like I was a teenager and I didn't understand what late fees and over draft charges were. I was assured that I wouldn't get any fees as long as I sent a check to cover the difference but by the time they got the check I had already been $20 dollars over and that's when the snow ball effect happened. He assured me he would sort this out with the other employees I had talked to. I then said I have no problem paying the $20 I had miscalculated for and just let me close my account. I finally received a call 3 days later from the male branch manager with the same tone of disrespect saying to close the account I must pay $120 dollars. With sheer disgust I accepted to pay that with a pledge of never dealing with a citizens bank again and to tell my story of what happened. To anyone going to deal with this manager do jot expect any sort of professionalism or respect this man obviously has too man personal issues to be dealing in customer service and tends to bring his issues into work and let's his frustrations out on customers BE WARNED!!! And good luck go to Wells Fargo where customer service is excellent and professional and they are willing to help with real "citizens" needs.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, East Hampton Branch at East Hampton, CT
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Customer
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by limorin, Jul. 14, 2015

I have been working with Helen Brandon of the North Conway branch since April 2015 trying to get a mortgage on a condo and have been ignored, asked for documents already sent to her and blindsided by off-the-wall requests.  It has left me extremely upset and anxious,  Closing is in three days and today I was handed another obstacle.  She failed to schedule an appraisal of the property and now wants to delay the closing.  The seller will charge me $100 a day for each day of delay.  I am so not happy with her or Citizens Bank's performance throughout this whole awful ordeal.   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, North Conway Branch at North Conway, NH
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Looking for a new bank
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by Lostme, Sep. 29, 2014

Customer for 20 years - treated like a criminal for trying to deposit an English check.  Funny - I thought them being a UK owned bank, it would have been no problem.

Insulted, straight from their director's office.  Took 7 days to verify money that I was able to verify leaving the account in 24 hours.

Once one of the best - now, just your typical bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Pawtuxet Branch at Providence, RI
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Beverly MA horrible service Brian Mgr, Kristine.
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by Crotchrkt, Apr. 09, 2014

Horrible customer service - refused to closed account. Made me wait 40 min when he couldn't verify how an account was opened!  Really?  a bank manager couldn't verify this after calling the customer service?  Something is seriously wrong here, possibly just with these two if not systematically with the whole operation.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Beverly Stop & Shop Elliott Branch at Beverly, MA
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thieves
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by jimm, Nov. 11, 2012

these people actually reshuffled my check deposits so that they could charge me a $39 penalty fee. then when i went to the branch manager at hampton falls, nh, she told me to come back in an hour as she was busy. i came back and she told me something about company policy and said i could close the account. i couldn't believe a bank would do that with a local small businessperson. i have to say i am sorry i closed my eastern bank account. they would have NEVER done that.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Hampton Falls Branch at Hampton Falls, NH
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Terrile bank, camera is not clear, stole money
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by gtr110512, Nov. 05, 2012

10-24, 2012, I deposited cash $300 (10 x $20 plus 1 x $100) at Citizens Bank, 539 Boston Tpk., Shrewsbury, Ma .  My brother n I carefully counted before I deposit.  But bank teller told me that I just gave $220 so I gave her another $80.  I told my brother this missing n he said: "Can not missing $4x $20, maybe the teller made mistake see a $100 bill was $20 bill so she told it was $220".  Next day, I came back to bank and requested  this teller to give me see video tape.  She told: "You cannot allow to see  video tape because of bank's security".  She told me manager Brian will review video and call me tomorrow.  10/26, Brian called me, and I told him this issue maybe teller saw 100 bill as 20 bill so she counted 11x$20 but I gave her 10x $20 + $100.   He told me that he can not allow to review video tape , only securities can be able review n he will call back to me after the security review this video. Nov 1, he told he cannot see the bill clearly so he cannot sure the bill was $20 or $100.  I told him to zoom out and review video slowly but he refuse and said he cannot do anymore so I called to the Citizens customer service and talked to Tiffany, and she told she will request Brian counted the money on that day and call back to me but nobody answered me.  Today, I called to bank, n the customer service is horrible to refusing resolve this issue.  So I complain to www.bbb.org n review online. I suppose teller know camera of  bank is not clear and the customer cannot allow to see their video so she stole my money and put $80 to her body or somewhere that  camera cannot reach or see such as blind spots or maybe teller dropped my $80 around her area and she did not know. This is Bank but how come the camera at Bank is not clear and if the theft is happen , how the police can recognize the theft's face and their gun.  I suspect they do not check camera as Brian said or Brian n teller are accomplice to steal the money from Citizens customer or they tried to protect each other in order to have no compensate the money was missing.  The money can not be missing without no reason, or the money can not fly by itself.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
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horrible!!
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by demo4o1, Sep. 13, 2012

Never put people from the Hood at these kind of positions. NOTHING gets done.  Notory public is NEVER present. Svc is bad..

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Stop & Shop - Manton Avenue Branch at Providence, RI
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Citizens Bank
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by hannaho, Sep. 03, 2012

People are not friendly.  Constant charges. Hate this Bank

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mashpee Stop & Shop at Mashpee, MA
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terrible bank
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by moneylost, Jul. 17, 2012

One of the worst experiences of my life with this so called financial institution.  This place has cost me alot of money in fees and late charges etc.. due to mistakes on there behalf. 9 months at the red oaks mill branch 3 debits cards due to the fact that they "sometimes just stop working" . They close at 4pm and aren't .open on saturday . Which means the majority of your banking will be done in a grocery store.  Which by the way are now changed to "peoples choice " and aren't affiliated with citizens.  The final straw was when I tried to deposit cash today I was told my account was closed because I hadn't used it in12 days! That's just a few examples

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Red Oaks Mill Branch at Poughkeepsie, NY
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total nightmare!
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by sidekiksar, Jun. 01, 2012

DO NOT use First Niagara Bank- if you have money in that bank- move it somewhere else immediately. We have lived in 3 states now and have never experienced such horrible customer service or ineptitude from a financial institution. They don't have account records for those who had HSBC accounts, you can't close out an account without going in in person, they lost our credit and debit cards, our new address was never transferred so things are being sent all over the US... the list goes on- over 6 hours wasted talking to people and being put on hold over a 3 day period.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Niagara Falls Blvd./Tops Branch at Niagara Falls, NY
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Rude Staff
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by ioioi, Sep. 21, 2011

The staff at this location are some of the rudest in the state. I asked a simple question and the response was, "Of course what do you think? Do you think?." I mean come on! Rude!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Vfw Parkway West Roxbury Branch at West Roxbury, MA
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Rude Staff
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by ioioi, Sep. 21, 2011

The staff at this location are some of the rudest in the state. I asked a simple question and the response was, "Of course what do you think? Do you think?." I mean come on! Rude!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Vfw Parkway West Roxbury Branch at West Roxbury, MA
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Just for checking good not good if you have an issue
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by moeman, Aug. 23, 2011

Don't have the customer in mind.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, North Andover Stop & Shop Branch at North Andover, MA
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