Woodforest National Bank, Review

Jean
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by Gerberdaisy, Jan. 27, 2024

Jean is always really helpful. She is very knowledgeable if you have a question. She gets you in and out with no problem. Everyone there are very friendly .  Awesome place to bank

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0140 SALISBURY MARYLAND BRANCH at Salisbury, MD
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Great Bank with great hours
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by Mimigraycat, Feb. 18, 2023

 I have been a customer since
2010 .This bank & branch employees have gone above & beyond time & time again for me..I have recommended this branch to alot of my friends who then opened accounts & are very satisfied...I even moved out of state 6 yrs ago but continue my banking here..worth the drive!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0613 EAST STROUDSBURG PENNSYLVANIA WALMART BRANCH at East Stroudsburg, PA
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where are the employees?
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by ironman, Dec. 02, 2022

Most of the time, when you walk up to the bank in our walmart, the Woodforest employees are hiding in the back. I assume there is a breakroom back there, and if so, they are very familiar with it. You really never know if the bank is open or closed because no one is working there.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 8132 Mccomb Branch at Mccomb, MS
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Friendly Staff, Very Welcoming
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by comenichia2ben, Sep. 21, 2021

I haven't been with this bank very long, but every time I visit, it's always the same. This location, off of Independence Blvd, makes me feel like part of the family, no matter when I visit or who's working. This branch isn't even the closest location to me, but I gladly go out of my way for this staff. Their energy is the same as when I was a new customer just browsing, as it is now, and I've been here over three months. The set us process was smooth, the employees all were very forthcoming, welcoming, full of energy, and just overall professional and polite. No matter who's working that day, I receive the same energy, they even know me by name and call out to me, making it more of an experience. They'll ask me more than just the regular "how are you", they make the effort to actually remember me and get to know me, asking about my dogs, how's school going, and other such things that show me that they're really paying attention and here for me. I've never been so happy with a bank or it's experience before, I will definitely keep returning. Thank you and keep up the great work!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0812 Matthews Wal-Mart Branch at Charlotte, NC
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Handling of Deceased Relative's Accounts
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by NoMoreWoodforest, May. 18, 2021

My wife was appointed independent executor by Montgomery County courthouse for her deceased brother's estate. She obtained her letter of independent administration from same court. She previously called Woodforest Bank in Willis to ascertain the procedure to close her brother's accounts, she was told to simply bring in the court documents and it could be accomplished upon that visit. It is an hour and a half drive from our home to Woodforest Bank. We appeared at bank and presented them the correct court documents and were denied access to her deceased brother's account. She was told that the Woodforest legal group would have to review the documents and that we would be notified when to return. Why didn't they inform us of this policy, we wasted a trip to Willis. It was not a good day being treated like this, we will certainly NEVER use or recommend Woodforest Bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Woodforest National Bank, 0307 Willis Plaza Branch at Willis, TX
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Great Service Friendly Staff but...
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by JennieSez, Apr. 25, 2021

It's become a hassle to go when they are open.  I work a lot and the reason I opened my account there was because they were open 7 days a week and decent hours each day.

Now, they are closed Sundays, have short hours the rest of the week.  They don't open until I'm at work and to be honest the hours seem to be constantly changing.

Not cool, not cool at all.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Woodforest National Bank, 0142 Harrisburg Illinois Branch at Harrisburg, IL
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They'll delete your debit card without warning
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by reviewer0908, Jun. 12, 2020

I paid for an uber one morning only to find out that my debit card had been canceled a few hours later. They're now reversing those charges.

Fix my card. Let me pay for the uber and use my funds. This is beyond stupid. Who messed this up?

I'll update this IF the situation gets resolved...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0283 Pa West Mifflin Branch at West Mifflin, PA
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EXCELLENT SERVICE!!! I LOVE THESE GUYS!
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by TolliverJ, May. 27, 2020

I have been a member for a few years and I really enjoy the personal touch and care given at this branch.  The branch manager Haley is so professional and helpful.  The tellers especially very professional and helpful.  I am considering changing all of my accounts to this bank just because I know if there is an issue I will be notified and it will be taken care of.  I have been offered some great deals and my business is growing and I am strongly considering taking all of my business here.  Thank you for making my busy life more manageable.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0129 Pearland Wal-Mart Branch at Pearland, TX
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Mrs. Estle
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by Tamijo, Mar. 31, 2020

I've been a customer for a time, about 9 months ago I want to the bank in Washington Court House I always go to. Big surprise all new employees with very Snobie attitudes, they ARE NOT NICE or FRIENDLY at all! I really do miss they other ladies that did work in the W.C.H., OH store the were very nice and would always help.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0469 Washington Court House Walmart at Washington Court House, OH
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UNACCEPTABLE!
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by CDuckFan, Nov. 25, 2019

My late mother banked at this place, and I have to say closing her accounts with these people was absolutely terrible! First of all, nobody at this branch knew what they were doing. Not the teller, not either of the managers, not the well dressed people back in the office. They had to "call legal" and have us wait several days before they could do anything at all. So first off, they are incompetent. Second, they have ZERO CUSTOMER SERVICE SKILLS. They will make you feel like you are at Wal-Mart waiting for Customer Service to refund you for some dumb item. But is that really how you want your money handled? We waited FORTY MINUTES for a person--not their teller at the front, but the "expert" who works back in the office--to cut us cashiers checks to look at my ID, double check with the email from their corporate branch in Texas or wherever, and then she SPELLS MY NAME WRONG ON THE CHECK WHILE SHE HAS MY ID RIGHT THERE IN FRONT OF HER! I pointed out, "You spelled my name wrong. I won't be able to cash this." She treated me like I didn't know what I was talking about. She actually ARGUED THAT THE PEOPLE AT HER OFFICE HAD IT RIGHT. Okay? Idiotic. She also quite coldly refused to tell us anything at all about the accounts. Screw you, screw your dead mother. Who cares if you are our customers? (She might as well have banked at Pop Copy...) They wouldn't take us to a desk (there are three in their little bank, completely unused), we had to stand there with people asking us if we were in line...

It took her another half hour to fix it, by handwriting on the check. SMDH. Finally, we ask this same person to notarize a document--she has a notary with the county, right?--It requires two witnesses, and she gets a coworker as a witness and signs the other one. She then proceeds to inform us that SHE CANNOT NOTARIZE IT NOW, BECAUSE SHE IS A WITNESS, thus wasting our form! (She was wrong about that, by the way, we got another notary to do it, and she had no problem with that.)

These people are incompetent, and hire folks with not a shred of sense. Buyer beware, they made closing out a deceased loved one's account an absolute nightmare, and they had zero empathy, courtesy, or class about it. AVOID LIKE THE PLAGUE.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 8168 Rock Hill South Carolina Walmar at Rock Hill, SC
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This bank sucks
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by Unhapy, Oct. 08, 2019

They suck! Have no concern for their customers at all! I also love how there are 3 to 4 people standing behind the counter talking and will make you wait in a line instead of helping you in a timely manner! You are getting paid people to do a job so do it! Today I went in to do a cash advance. Done it every month off this card for years now all the sudden it’s a problem. Never been asked for my pin in all the years I’ve used this card and of course then the card was declined. The employees just hands me the card and says she cannot try again. I asked so what am I supposed to do? I need this money to make my car payment! They could care less. I had to go purchase items to take cash off my card that way because they couldn’t be bothered. Hate this bank. Left there and went to another bank so I plan to go back tomorrow to open a new checking with someone else. Every time I go to this bank it’s always some kind of issue! They wouldn’t let me deposit a SSI check that my son gets either! Had done that for a couple years with no problem then all the sudden they couldn’t do that either! Just a joke. Do yourself a favor and open an account at another bank and not Woodforest !

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Mount Vernon Walmart Branch at Mount Vernon, IL
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Been a loyal customer and for a reason
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by Shiftlynx, Sep. 21, 2019

Best bank I have had. I have been with them for 7 years and out of all that time, only had small encounters that were dealt with without any hassle the same day. Very friendly staff and they always call me by name when I walk up. I would recommend this bank to anyone that is looking for a long term bank with neighbor like employees. To me they are more like family

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0390 Roanoke Virginia Walmart Branch at Roanoke, VA
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What?
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by mikedh, Aug. 07, 2019

They were so nice for 2 years. Then today my account was closed suddenly. The postcard I found when I got home stated "due to the extensive monitoring required for the activity conducted ... the account will be closed ...
Now, I tried to transfer the money in the account to another bank and I cannot transfer the money for immediate use. The postcard states they will mail a check to me for the money remaining in the account.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Research Branch at Conroe, TX
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Ms. Matlock
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by MsMatlock, Jul. 31, 2019

Worst banking experience EVER!!! Had to move & left enough money in account for couple months service charge. After less than three months they took additional fees and closed my account leaving me $4.12 overdrawn. When I got settled 950 miles away and received zero emails that the account was closed and gave my new employer my account info for direct deposit: they accepted my deposit and deducted the 4.12 fee and an overdraft fee. Fine. Then accepted a second direct deposit and then continue to to take out fees on a closed account!!!!!!! Then told me by Robyn at the Alexandria louisiana branch that they were mailing me the remainder of my money that the stole by accepting into a closed account. She also told me that she would let me know when she mailed me the cashiers check that of course they were charging me for! No call... no check at new address I provided. As I live 300 miles from nearest branch I cannot travel to receive the money they have that belongs to me in person and work as I work 6 days a week. How can they keep taking service fees for an account they closed? That is theft! So; i continue to call the North Mall Dr branch only to be given a false corporate number. This bank is awful and i will spend my money to sue them if not resolved very soon. DO NOT GIVE THESE PEOPLE YOUR BUSINESS EVER!!!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, La Alexandria Branch at Alexandria, LA
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Dont bank with woodforest
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by Tiffney, Apr. 16, 2019

Zaraha matthews is very rude i have came several times and had to deal with her her attitude and disposition is very unwelcoming and her demeanor is ugly with me as a customer and the manager at this almeda location is unhelpful i've had to talk to her several times over the last few months about multiple situations and her attitude is just as bad and she hasn't been able to resolve not one thing i've asked her since i've been baking with woodforest and i do not wish to bank with woodforest anymore because of it

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0133 Almeda Walmart Branch at Houston, TX
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Customer service
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by Nan1, Jan. 24, 2019

Customer service sucks, staffs are rude and not helpful at all

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0658 Slaughter Wal-Mart Branch at Austin, TX
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The Best
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by Steffie, Dec. 31, 2018

The Annapolis Rd branch in Landover Md is the best...Destiny, Jamal,  Antience, & Melody are hands down the most efficient group working for Woodforest. I appreciate  everything & how they go out of their way to accommodate & assist me even though the former manager Michelle P is missed she did a very good job training & equipping them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0564 Landover Hills Maryland Walmart at Hyattsville, MD
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Awesome Customer Service
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by happy527, Nov. 27, 2018

I opened an account there about two years ago after banking with another large commercial bank for years. Everytime I go to the bank or call they treat you like you are the most important customer they have had all day.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Hudson Avenue Branch at Rochester, NY
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Very helpful
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by Carolina29574, May. 27, 2018

Manager was very friendly and knowledgeable. Having a business in north and south carolina i wanted to consolidate into using 1 bank and not 2 different in different states. Will look forward to working with this bank . Friendly staff for sure.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0843 Laurinburg Wal-Mart Branch at Laurinburg, NC
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Best Staff I've ever dealt with.
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by Glazzman, May. 24, 2018

Karachi,Sherry,Janice and Ashley(new). Always professional and courteous. I've never had a bad dealing with this branch. The staff is efficient and know what they are doing. They always have smiles on there faces and are in great spirits. Enough that when I've had a rough day at work. That by the time I've made my deposits, I'm leaving with a smile on my face. It's so wonderful that they even have a collection for the children's food bank. My husband and I who happens to also work at Wal-Mart, have our Business, Checking and Savings Accounts all at this Bank. I always have our employees open up an account with Wood Forest Bank as it's the easiest way for them to get paid. I'm pleased to know that Woodforest Banks are located in several states as we travel several times a year. Thank you to the Woodforest Bank Staff for making our Banking experience a Pleasure and not pain. You All ROCK.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0847 Clayton Wal-Mart Branch at Clayton, NC
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