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Wells Fargo Bank, CASTLE ROCK SOUTH BRANCH
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865 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4246, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,705,538,000,000 |
| Total Deposits: | $1,435,051,000,000 |
| Total Equity Capital: | $166,189,000,000 |
| Total Domestic Office Deposits: | $1,416,882,000,000 |
| Net Income: | $22,633,000,000 |
| Quarterly Net Income: | $5,631,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 13% |
| More... | |
Client Review
865 client reviews of Wells Fargo Bank scored 2 out of 5.
Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by fiasco, Jan. 06, 2012
The staff at this branch is quite incompetitent. Recently I went in to get a cashier's check for $4000 and was given a money order for $400. The teller who did the transaction did not place the check in front of me asking if everything was correct and (trusting the bank which was not smart on my part)I put the check in my wallet exiting the bank. To my surprise, when presenting the check to an individual as payment, the bank error was discovered. The bank had not put the remaining $3600 back into my account on that evening before closing and never did admit that they were wrong, never apologizing - it was a complete fiasco. No paperwork of correcting the error was ever mailed to me either. It practically took an "Act of Congress" and hours of negotiating skills to get the money back into my account.
No Leadership Skills prevail at the South Perry Street Wells Fargo Bank. They do not even understand Customer Service. After banking with Wells Fargo for over 20 years we will no longer be using their "services" or recommending them to family or friends.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Castle Rock South at Castle Rock, CO
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby fiasco, Jan. 06, 2012
The staff at this branch is quite incompetitent. Recently I went in to get a cashier's check for $4000 and was given a money order for $400. The teller who did the transaction did not place the check in front of me asking if everything was correct and (trusting the bank which was not smart on my part)I put the check in my wallet exiting the bank. To my surprise, when presenting the check to an individual as payment, the bank error was discovered. The bank had not put the remaining $3600 back into my account on that evening before closing and never did admit that they were wrong, never apologizing - it was a complete fiasco. No paperwork of correcting the error was ever mailed to me either. It practically took an "Act of Congress" and hours of negotiating skills to get the money back into my account.
No Leadership Skills prevail at the South Perry Street Wells Fargo Bank. They do not even understand Customer Service. After banking with Wells Fargo for over 20 years we will no longer be using their "services" or recommending them to family or friends.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Castle Rock South at Castle Rock, CO
Was this review helpful to you? Yes, No Report Abuse
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