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United Bank, Review
United Bank, Review
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Confusing Rules
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by Candees56, Nov. 19, 2022
I have been with United Bank from the beginning when it switched over from Marathon Bank. It seems the rules change depending on the tellers working that day! I went to deposit a large check, the amount totally confused the teller. On the deposit slip I wanted to receive $383.89 back from the check. Again she looked confused. I was told I couldn’t get any money back from the check the whole check had to be deposited with a seven day hold, even though I had way over the whole amount of the check in my savings and way over the $300 in my checking….this just didn’t make sense to me. After depositing the entire check she told me I could get money out of my savings or checking … just forget it I’ll go to the ATM…. Please train your employees how to treat your customers and how to count money! That confused look on her face made me wonder if I should trust my money in this bank???
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Front Royal Branch at Front Royal, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Candees56, Nov. 19, 2022
I have been with United Bank from the beginning when it switched over from Marathon Bank. It seems the rules change depending on the tellers working that day! I went to deposit a large check, the amount totally confused the teller. On the deposit slip I wanted to receive $383.89 back from the check. Again she looked confused. I was told I couldn’t get any money back from the check the whole check had to be deposited with a seven day hold, even though I had way over the whole amount of the check in my savings and way over the $300 in my checking….this just didn’t make sense to me. After depositing the entire check she told me I could get money out of my savings or checking … just forget it I’ll go to the ATM…. Please train your employees how to treat your customers and how to count money! That confused look on her face made me wonder if I should trust my money in this bank???
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Front Royal Branch at Front Royal, VA
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Marian Chmielewski
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by Marianrc7694, Sep. 23, 2022
Today I had the pleasure of having Ms.Maury Help Me with a
problem with my checking acct specifically my debit card. Ms. Maury was efficient, knowledgeable and resolved my problem quickly despite her computer running a little slow, which she apologied for. She was discreet and thorough. I appreciate this employee and have spoken with her on several occasions and today I decided to leave this review. Please recognize Ms. Maury for her great service to myself and the citizens of Greer SC. Thank you
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Poinsett Branch at Greer, SC
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Marianrc7694, Sep. 23, 2022
Today I had the pleasure of having Ms.Maury Help Me with a
problem with my checking acct specifically my debit card. Ms. Maury was efficient, knowledgeable and resolved my problem quickly despite her computer running a little slow, which she apologied for. She was discreet and thorough. I appreciate this employee and have spoken with her on several occasions and today I decided to leave this review. Please recognize Ms. Maury for her great service to myself and the citizens of Greer SC. Thank you
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Poinsett Branch at Greer, SC
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Surely no All State cause Im not in good hands
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by VeraLynn, Jun. 11, 2022
I was with Essex bank(I give 5 stars) out of Goochland, Va until I was thrown to the wolves when United took over. They win hands down when it comes to the worse bank and terrible customer service. I feel they play games cause they can. Dates get changed on debit card purchases and take over a week to post. Holds on checks unless someone at the bank "knows you" I'm not from this town but on my paper for only a $2,000.00 check said the Reason for the hold was from a confidential informant saying there's a chance it won't be paid. At the same time, I had checked for $500.00 and a hold was put on that. Both being checks from me, to me. In the mean time, I put in for an external transfer from another establishment for $700.00 again, from me to me. A hold on a transfer? Pfffft. At Essex Bank I deposited a $52,000.00 check it as well had a hold on it, but I was given $1,000.00 that very day then in a few days I had access to a bit more.I have a $20,000.00 Ive been sitting on cause I downright hate United. Did I mention it took over a month to even get a debit card? They don't return phone calls. I have an $86.00 charge on my debit that I did not purchase. I called on June 6th to report fraud. It is June 11 and it still hasn't been taken care of. On June 13 I'm going to F&M. My parents banked there for year's and 0 complaints. Bad thing is my acct number is my sons birthday and if I flip the last 2 numbers it would be my age when I joined Essex Bank.He passed away in 2016 at the age of 21. I opened this acct in 2017. Thanks for nothing but a hard time. Smh. I DO NOT recommend this or any United bank. Friends in Goochland are complaining about the same things.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Broadway Branch at Broadway, VA
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Overall Rating Office Environment & Staff Other Servicesby VeraLynn, Jun. 11, 2022
I was with Essex bank(I give 5 stars) out of Goochland, Va until I was thrown to the wolves when United took over. They win hands down when it comes to the worse bank and terrible customer service. I feel they play games cause they can. Dates get changed on debit card purchases and take over a week to post. Holds on checks unless someone at the bank "knows you" I'm not from this town but on my paper for only a $2,000.00 check said the Reason for the hold was from a confidential informant saying there's a chance it won't be paid. At the same time, I had checked for $500.00 and a hold was put on that. Both being checks from me, to me. In the mean time, I put in for an external transfer from another establishment for $700.00 again, from me to me. A hold on a transfer? Pfffft. At Essex Bank I deposited a $52,000.00 check it as well had a hold on it, but I was given $1,000.00 that very day then in a few days I had access to a bit more.I have a $20,000.00 Ive been sitting on cause I downright hate United. Did I mention it took over a month to even get a debit card? They don't return phone calls. I have an $86.00 charge on my debit that I did not purchase. I called on June 6th to report fraud. It is June 11 and it still hasn't been taken care of. On June 13 I'm going to F&M. My parents banked there for year's and 0 complaints. Bad thing is my acct number is my sons birthday and if I flip the last 2 numbers it would be my age when I joined Essex Bank.He passed away in 2016 at the age of 21. I opened this acct in 2017. Thanks for nothing but a hard time. Smh. I DO NOT recommend this or any United bank. Friends in Goochland are complaining about the same things.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Broadway Branch at Broadway, VA
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My Favorite Bank
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by jimsenner, Mar. 22, 2021
Liz and her staff are first class. Always friendly, efficient and fast. My only complaint is the reorganization and name change also resulted in changes in the online banking, which were not improvements.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on United Bank, New Bern Branch at New Bern, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jimsenner, Mar. 22, 2021
Liz and her staff are first class. Always friendly, efficient and fast. My only complaint is the reorganization and name change also resulted in changes in the online banking, which were not improvements.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on United Bank, New Bern Branch at New Bern, NC
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Review of Woodburn branch staff
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by ConradHeer, Dec. 30, 2020
The "TEAM" at the United Bank Woodburn Branch headed up by Suzan Ansary definitely is one of the most efficient and friendliest staff of any bank I have ever visited. I always feel like I am United Bank's most important customer when I walk in. When I make a mistake, such as on a deposit, they always politely bring it to my attention and then explain to me the best way to correct it. Likewise, they are always very patient with me when I need a further or more detailed explanation. The banking knowledge, leadership skills and inter-personal skills of Suzan obviously get passed on to her staff. It has always been a pleasure to take care of my banking business at the Woodburn branch
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Bank, Woodburn Branch at Annandale, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ConradHeer, Dec. 30, 2020
The "TEAM" at the United Bank Woodburn Branch headed up by Suzan Ansary definitely is one of the most efficient and friendliest staff of any bank I have ever visited. I always feel like I am United Bank's most important customer when I walk in. When I make a mistake, such as on a deposit, they always politely bring it to my attention and then explain to me the best way to correct it. Likewise, they are always very patient with me when I need a further or more detailed explanation. The banking knowledge, leadership skills and inter-personal skills of Suzan obviously get passed on to her staff. It has always been a pleasure to take care of my banking business at the Woodburn branch
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Bank, Woodburn Branch at Annandale, VA
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Customer Service
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by cpearsall81, Sep. 03, 2019
Poor Customer Service I come into the branch in Strasburg Va and one teller is helping a customer and the other teller is on a personal call and I had to literally wait for her to finish from what I could hear wasn’t an emergency call but rather a personal call for fun before she would even help me. The second worst experience at this branch .
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Strasburg Branch at Strasburg, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cpearsall81, Sep. 03, 2019
Poor Customer Service I come into the branch in Strasburg Va and one teller is helping a customer and the other teller is on a personal call and I had to literally wait for her to finish from what I could hear wasn’t an emergency call but rather a personal call for fun before she would even help me. The second worst experience at this branch .
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Strasburg Branch at Strasburg, VA
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United Bank, Fair Lakes, Fairfax, Va.
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by Asma, Oct. 30, 2014
I could not ask for a more helpful, friendly staff. I had recently moved to the area when I opened an account and have been very satisfied and pleased.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Asma, Oct. 30, 2014
I could not ask for a more helpful, friendly staff. I had recently moved to the area when I opened an account and have been very satisfied and pleased.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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by DistressedCustomer 2015-08-12 00:57:39
It is now 1 a.m. My granddaughter is stranded in Texas. She is unable to use her Debit card. A young lady employed at your branch "released" her debit card Monday because my granddaughter had not notified you of her trip so you put a hold on it. She did not use her card until today and discovered it still had the hold on it. I called your online number since your bank is closed-no help, lady said I had to wait until morning. I am greatly distressed because my young granddaughter is stranded hundreds of miles from home and unable to use her card BECAUSE an employee did not release her card properly. She has more than enough money in her account, no other reason not to be able to use it, and now she must wait another 8 hours there until your bank opens and I can try to get this card released, so she can use her own money to return home. YOU NEED AN EMERGENCY NUMBER FOR EMERGENCIES!!!!!! Something went terribly wrong with this situation and she is now scared, has no cash, and is unable to return home unless or until your bank can release her own money to her. If your bank cannot rectify this in the morning, I will send her money and then close out all accounts with you. Am I unhappy? You bet your bank vault I am.
United Bank - Gaithersburg
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by coltspacers, Jul. 28, 2014
Don't ever bank with this bank. They charge you for checks, they charge you for printed statement reports. They nickel and dime you for everything. If your credit or debit card is stolen, you have to inconveniently go in and sign papers to get a new one. They also close at 5, making it impossible to physically go in to do these aformentioned inconveniences if you work a 9-5 job. Don't bank with these guys, there are far superior banks in every category to entrust your money.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Bank, Shady Grove Branch at Gaithersburg, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby coltspacers, Jul. 28, 2014
Don't ever bank with this bank. They charge you for checks, they charge you for printed statement reports. They nickel and dime you for everything. If your credit or debit card is stolen, you have to inconveniently go in and sign papers to get a new one. They also close at 5, making it impossible to physically go in to do these aformentioned inconveniences if you work a 9-5 job. Don't bank with these guys, there are far superior banks in every category to entrust your money.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Bank, Shady Grove Branch at Gaithersburg, MD
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Happy customer
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by LJanney, Jun. 09, 2014
This is my new favorite bank in the Fredericksburg area!!! It is off exit 126 or by Hood Drive. They are easy to locate, very friendly and the Branch Manager of this location is always helpful. They are now United Bank and my business and personel checking accounts I have are AWESOME with tons of perks! I would definitely recommend the bank on Courthouse Road for anyone new in the area looking for a friendly bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Courthouse Rd Branch 22 at Fredericksburg, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LJanney, Jun. 09, 2014
This is my new favorite bank in the Fredericksburg area!!! It is off exit 126 or by Hood Drive. They are easy to locate, very friendly and the Branch Manager of this location is always helpful. They are now United Bank and my business and personel checking accounts I have are AWESOME with tons of perks! I would definitely recommend the bank on Courthouse Road for anyone new in the area looking for a friendly bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Courthouse Rd Branch 22 at Fredericksburg, VA
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Happy customer
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by LJanney, Jun. 09, 2014
This is my new favorite bank in the Fredericksburg area!!! It is off exit 126 or by Hood Drive. They are easy to locate, very friendly and the Branch Manager of this location is always helpful. They are now United Bank and my business and personel checking accounts I have are AWESOME with tons of perks! I would definitely recommend the bank on Courthouse Road for anyone new in the area looking for a friendly bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Courthouse Rd Branch 22 at Fredericksburg, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LJanney, Jun. 09, 2014
This is my new favorite bank in the Fredericksburg area!!! It is off exit 126 or by Hood Drive. They are easy to locate, very friendly and the Branch Manager of this location is always helpful. They are now United Bank and my business and personel checking accounts I have are AWESOME with tons of perks! I would definitely recommend the bank on Courthouse Road for anyone new in the area looking for a friendly bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Courthouse Rd Branch 22 at Fredericksburg, VA
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not appropriate for long term
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by NewName, Apr. 24, 2014
I've been with the bank since they started in Charlottesville. My accounts typically have $100,000 combined all earning the worst rates I have seen but convenient. Safe deposit box has always been free - just a small one mind you. Now they asked me for $70 for the box in spite of my huge balances. Just moved as much as possible to an on line bank (better rates) and keep minimum balance in their bank. THEIR LOSS. It is now a game to see how little I can leave in my accounts at United.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Charlottesville Branch at Charlottesville, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NewName, Apr. 24, 2014
I've been with the bank since they started in Charlottesville. My accounts typically have $100,000 combined all earning the worst rates I have seen but convenient. Safe deposit box has always been free - just a small one mind you. Now they asked me for $70 for the box in spite of my huge balances. Just moved as much as possible to an on line bank (better rates) and keep minimum balance in their bank. THEIR LOSS. It is now a game to see how little I can leave in my accounts at United.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Charlottesville Branch at Charlottesville, VA
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Mr.
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by Brute, Mar. 22, 2014
After the takeover of Virginia Commerce, the original staff that remained is still quite good. The new staff members are terrible; many don't understand English and are just not good. The interest rate took a nosedive when United Bank opened and because of all the negatives United incorporated into the branch, I am going to locate a decent bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Bank, Duke Street Branch at Alexandria, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Brute, Mar. 22, 2014
After the takeover of Virginia Commerce, the original staff that remained is still quite good. The new staff members are terrible; many don't understand English and are just not good. The interest rate took a nosedive when United Bank opened and because of all the negatives United incorporated into the branch, I am going to locate a decent bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Bank, Duke Street Branch at Alexandria, VA
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This branch is horrible!!
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by Donewiththisbank, Mar. 05, 2014
The tellers and other workers are so asinine! Every time I go to this bank I always have trouble getting my check cashed or deposited! This type of service is what makes people dislike banks!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Weyers Cave Branch at Weyers Cave, VA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Donewiththisbank, Mar. 05, 2014
The tellers and other workers are so asinine! Every time I go to this bank I always have trouble getting my check cashed or deposited! This type of service is what makes people dislike banks!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Weyers Cave Branch at Weyers Cave, VA
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Best Bank Ever
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by debbiebf, Nov. 30, 2012
This bank has more down-home service than I have ever seen. They know all of their customers by name, ask about your family, treat you like family, and go the extra mile. I even had to take my computer in to Skype my daughter in China in order to get something notarized and they were fine with it. My line of credit works great. The online banking is a little clunky because you have to change your password all the blooming time, but other than that it works well once you get in. They keep two dollar bills for me because they know I like them. Just a great bunch of people.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on United Bank, Weyers Cave Branch at Weyers Cave, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby debbiebf, Nov. 30, 2012
This bank has more down-home service than I have ever seen. They know all of their customers by name, ask about your family, treat you like family, and go the extra mile. I even had to take my computer in to Skype my daughter in China in order to get something notarized and they were fine with it. My line of credit works great. The online banking is a little clunky because you have to change your password all the blooming time, but other than that it works well once you get in. They keep two dollar bills for me because they know I like them. Just a great bunch of people.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on United Bank, Weyers Cave Branch at Weyers Cave, VA
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Really nice people
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by RetMilitaryFamily, Sep. 30, 2011
We have been banking with the Fair Oaks branch for over 8 years and have always received the best service. I would recommend them to anyone for their banking services. The staff will go out of their way to take care of you. Ret. Military family.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RetMilitaryFamily, Sep. 30, 2011
We have been banking with the Fair Oaks branch for over 8 years and have always received the best service. I would recommend them to anyone for their banking services. The staff will go out of their way to take care of you. Ret. Military family.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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Never had a probelm
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by sarene4, Sep. 14, 2011
I've been banking with UB for over 10 years and have never had a problem. The on-line banking is excellent to pay bills and is user-friendly. Account balances and details is ready to view with one click. I've always encountered professional and fast service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sarene4, Sep. 14, 2011
I've been banking with UB for over 10 years and have never had a problem. The on-line banking is excellent to pay bills and is user-friendly. Account balances and details is ready to view with one click. I've always encountered professional and fast service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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All banks can be bad but these people are the worst
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by Unitedbanksucks, May. 06, 2011
I have banked with United for 10 years and put up with repeated errors and poor service. I have finally had enough of them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Unitedbanksucks, May. 06, 2011
I have banked with United for 10 years and put up with repeated errors and poor service. I have finally had enough of them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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