U.S. Bank, NOHL RANCH VONS BRANCH

We've had an account with US Bank for a number of years. Wanted to cash two personal checks written to me from a
cousin who calls me by nickname Jack and wrote name Jack on checks. Was told by USBank branch manager to sign checks as shown when I asked if I should sign john or jack. Then asked for identification. Used driver's license. Was told needed to get okay. Came back and told unable to cash checks. Asked if our regular bank in Illinois could be called. Said not allowed to. Asked if our USBank in Illinois could be called, said not allowed to. Now having to mail checks back to our bank in Illinois as Deposit Only. We maintain a somewhat sizeable amount in the USBank account that thinking seriously to transfer to Wells Fargo Bank. We called our bank in Illinois and they said either Jack or John was acceptable, so no changes to names or checks was needed. Problem with USBank is the change over of managers is so high that customers get lousy impersonal treatment such as with us. What is wrong with allowing your people to phone our bank. Might as well have ATMs and close your so called full service branch locations. After over 5 years of doing business with USBank, I expected better treatment.