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Truist Bank, Review
Truist Bank, Review
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based on 69 reviews| Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 21 Reviews with 5 Star
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Stellar Customer Service
Overall Rating
by Sahndra, Nov. 10, 2023
Ann at the Newport, Kentucky branch of Truist resolved a situation w a lost certified check with the utmost knowledge and professionalism.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, NEWPORT BRANCH at Newport, KY
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Overall Ratingby Sahndra, Nov. 10, 2023
Ann at the Newport, Kentucky branch of Truist resolved a situation w a lost certified check with the utmost knowledge and professionalism.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, NEWPORT BRANCH at Newport, KY
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Excellent customer service
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by rutyeshleman, Jan. 30, 2023
I would like to convey through you a special thanks and appreciation to a branch employee named Louis in Tifton Georgia for exceptional service!
I live in Romania, I visited the branch when I was in Tifton to solve a problem that required identification at the branch. Lewis cleared her without any problems. When I returned home, the same problem returned due to living in Europe. Luis was not lazy and found a creative way to solve my problem on the phone. This is not obvious and deserves special appreciation. It is important to note that the branch in Tifton is not my branch, I opened the account in Pennsylvania! Kudos to Louis, I wish there would be more like him in the field of service providers. A model for excellence!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, TIFTON MAIN BRANCH at Tifton, GA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby rutyeshleman, Jan. 30, 2023
I would like to convey through you a special thanks and appreciation to a branch employee named Louis in Tifton Georgia for exceptional service!
I live in Romania, I visited the branch when I was in Tifton to solve a problem that required identification at the branch. Lewis cleared her without any problems. When I returned home, the same problem returned due to living in Europe. Luis was not lazy and found a creative way to solve my problem on the phone. This is not obvious and deserves special appreciation. It is important to note that the branch in Tifton is not my branch, I opened the account in Pennsylvania! Kudos to Louis, I wish there would be more like him in the field of service providers. A model for excellence!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, TIFTON MAIN BRANCH at Tifton, GA
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Charlene Morgan
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by LauraBer, Dec. 06, 2022
Charlene helped me out so much, went above and beyond. She absolutely made my day!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Palm City Branch at Palm City, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LauraBer, Dec. 06, 2022
Charlene helped me out so much, went above and beyond. She absolutely made my day!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Palm City Branch at Palm City, FL
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by Joeavi59 2023-02-28 14:06:38
This branch does not answer their phone an do not call clients back. This bank should close. Customer service is terrible!!!
Services excellent
Overall Rating
by Davidbank, Aug. 06, 2022
I want to congratulate the staff of the Marathon Florida Key bank, especially Azucena Landis, excellent service
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Marathon Branch at Marathon, FL
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Overall Ratingby Davidbank, Aug. 06, 2022
I want to congratulate the staff of the Marathon Florida Key bank, especially Azucena Landis, excellent service
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Marathon Branch at Marathon, FL
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No issues
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by Sly17, Jun. 29, 2022
Haven’t had an issue except drive through tellers lanes were closed at 4:15pm on a Wednesday.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Methodist University Branch at Fayetteville, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sly17, Jun. 29, 2022
Haven’t had an issue except drive through tellers lanes were closed at 4:15pm on a Wednesday.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Methodist University Branch at Fayetteville, NC
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Best Customer Service
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by Brynn231, May. 23, 2022
I have had to visit the Round Rock Truist Branch several times in emergency issues and every time I had gone to this branch they listen with empathy and do whatever they can to make things right. Every person in this bank is truly wonderful people.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Round Rock Branch at Round Rock, TX
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Brynn231, May. 23, 2022
I have had to visit the Round Rock Truist Branch several times in emergency issues and every time I had gone to this branch they listen with empathy and do whatever they can to make things right. Every person in this bank is truly wonderful people.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Round Rock Branch at Round Rock, TX
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Personal Banker
Overall Rating
by North, Nov. 04, 2021
My mother had an account at this branch and always received help when she needed it with her account. Alaina went above and beyond with helping me when my mother passed away. I actually have an account with this bank because of the way Alaina treated us.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, New Smyrna Branch at New Smyrna Beach, FL
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Overall Ratingby North, Nov. 04, 2021
My mother had an account at this branch and always received help when she needed it with her account. Alaina went above and beyond with helping me when my mother passed away. I actually have an account with this bank because of the way Alaina treated us.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, New Smyrna Branch at New Smyrna Beach, FL
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ray wilson
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by manorhill, Oct. 01, 2021
wonderful service. Twice have gotten wonderful service
including the ban manager coming out to the parking lot
to assist me as I am very limited in my walking ability.
Also louis was extremely helpful in assisting me in
changing my account title after my wife's death. You
can be sure I will do much more of my business at
your branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Walsingham Branch at Largo, FL
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Overall Rating Office Environment & Staff Waiting Timeby manorhill, Oct. 01, 2021
wonderful service. Twice have gotten wonderful service
including the ban manager coming out to the parking lot
to assist me as I am very limited in my walking ability.
Also louis was extremely helpful in assisting me in
changing my account title after my wife's death. You
can be sure I will do much more of my business at
your branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Walsingham Branch at Largo, FL
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Tellers are consummate professionals
Overall Rating
by Bellakeller, Aug. 26, 2021
Above all professionals at varying branches around the Hillsborough NC area, it is the front line faces of the bank; namely the tellers who make THE difference in service; consistently going above and beyond.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Hillsborough Branch at Hillsborough, NC
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Overall Ratingby Bellakeller, Aug. 26, 2021
Above all professionals at varying branches around the Hillsborough NC area, it is the front line faces of the bank; namely the tellers who make THE difference in service; consistently going above and beyond.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Hillsborough Branch at Hillsborough, NC
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Truist Bank, Orlando Downtown Main Branch, Orlando, Florida 32801
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by TruistCustomer, Jul. 12, 2021
Chris Pantano has and is wonderful to work with. I would highly recommend him, and Truist Bank. Chris is professional, helpful and always provides services above and beyond what is expected.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Orlando Downtown Main Branch at Orlando, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TruistCustomer, Jul. 12, 2021
Chris Pantano has and is wonderful to work with. I would highly recommend him, and Truist Bank. Chris is professional, helpful and always provides services above and beyond what is expected.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Orlando Downtown Main Branch at Orlando, FL
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great service
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by brut, Feb. 28, 2021
best bank service i ever had in 48 years in business
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Conyngham Branch at Conyngham, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby brut, Feb. 28, 2021
best bank service i ever had in 48 years in business
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Conyngham Branch at Conyngham, PA
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Happy customer
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by DDCU, Nov. 30, 2020
Ive been happy with this bank. Not very good loan dept thou.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, New Freedom Branch at New Freedom, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DDCU, Nov. 30, 2020
Ive been happy with this bank. Not very good loan dept thou.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, New Freedom Branch at New Freedom, PA
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Great service
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by Hardtoplesde, Jul. 25, 2020
They take time to answer your questions completely and thoroughly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Concord Main Branch at Concord, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Hardtoplesde, Jul. 25, 2020
They take time to answer your questions completely and thoroughly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Concord Main Branch at Concord, NC
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Old SunTrust client
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by Tommy1, May. 09, 2020
SunTrust was a #1 on my top, despite offer traditional products (as any other bank) i had REALLY NICE relationship with managers and bankers, really friendly, warm and prepared. Also amazing products as the SunTrust Skymiles debit mastercard, a nice option to earn Delta Airlines miles swiping a debit card instead a credit card. The checking account (Signature Advantage) really useful and reliable, some free checks, ATM fees waived all the time, Skymiles, Some discount at wire transfers (SunTrust wires 45 domestic and 75$ international) , i've been really pleased as a SunTrust customer. I used my checking account with no trouble or any issue, Deposited large amount in checks and NO delays, NO holds. High transactions and No troubles or unnecessary questions. I hope Truist can maintain the same SunTrust quality.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tommy1, May. 09, 2020
SunTrust was a #1 on my top, despite offer traditional products (as any other bank) i had REALLY NICE relationship with managers and bankers, really friendly, warm and prepared. Also amazing products as the SunTrust Skymiles debit mastercard, a nice option to earn Delta Airlines miles swiping a debit card instead a credit card. The checking account (Signature Advantage) really useful and reliable, some free checks, ATM fees waived all the time, Skymiles, Some discount at wire transfers (SunTrust wires 45 domestic and 75$ international) , i've been really pleased as a SunTrust customer. I used my checking account with no trouble or any issue, Deposited large amount in checks and NO delays, NO holds. High transactions and No troubles or unnecessary questions. I hope Truist can maintain the same SunTrust quality.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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The BEST!
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by itenmike1, Feb. 13, 2020
I am with BB&T now Truist. I love BB&T they operate on a personal level and I hope that will continue! I already see some changes that I don't like such as a fund for overdraws. In the past I have used it a couple times and I thank GOD for it.
Mike Iten
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, East Bay Branch at Largo, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby itenmike1, Feb. 13, 2020
I am with BB&T now Truist. I love BB&T they operate on a personal level and I hope that will continue! I already see some changes that I don't like such as a fund for overdraws. In the past I have used it a couple times and I thank GOD for it.
Mike Iten
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, East Bay Branch at Largo, FL
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Excellent Customer Service
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by sjeanseb, Mar. 29, 2017
BB&T does not operate like the major banks I've used in the past. Some things are done slower, some tickets are written by hand, but that assures me of the staff's attention to detail. For being a large bank, BB&T really does exemplify the community bank service standards. I can almost always reach my personal banker Andy, and on the rare occurrence that I do leave a message, I'm called back next day at the latest. So pleased that BB&T is growing in the Texas market, and looking forward to seeing the legacy of service continue.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Tcu Grandmarc Branch at Fort Worth, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sjeanseb, Mar. 29, 2017
BB&T does not operate like the major banks I've used in the past. Some things are done slower, some tickets are written by hand, but that assures me of the staff's attention to detail. For being a large bank, BB&T really does exemplify the community bank service standards. I can almost always reach my personal banker Andy, and on the rare occurrence that I do leave a message, I'm called back next day at the latest. So pleased that BB&T is growing in the Texas market, and looking forward to seeing the legacy of service continue.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Tcu Grandmarc Branch at Fort Worth, TX
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best staff in any bank I have ever dealt with!!
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by sadiewhite, Oct. 15, 2012
kind, caring, patient staff, easy to talk with and willing to explain any question/situation.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Marietta Square Branch at Marietta, GA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sadiewhite, Oct. 15, 2012
kind, caring, patient staff, easy to talk with and willing to explain any question/situation.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Marietta Square Branch at Marietta, GA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Excellent banking stafff
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by BusaBoy, Apr. 20, 2012
We frequent the bank at least once or twice a week and the entire staff knows my wife and I by name and if the tellers are busy, someone from an office will try to help us.
They are all to be commended for a job well done. They are wonderful representatives for your bank.
J. Corby Lambert
Bowling Green
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Truist Bank, Fountain Square Branch at Bowling Green, KY
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BusaBoy, Apr. 20, 2012
We frequent the bank at least once or twice a week and the entire staff knows my wife and I by name and if the tellers are busy, someone from an office will try to help us.
They are all to be commended for a job well done. They are wonderful representatives for your bank.
J. Corby Lambert
Bowling Green
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Truist Bank, Fountain Square Branch at Bowling Green, KY
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Personal banking in a corporate world
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by superhappybanker, Nov. 14, 2011
I am so surprised to see negative reviews of BB&T! I have had a business, personal, investment, insurance and mortgage relationship with BB&T since they first came to the Savannah Area and bought out First Liberty (I think that is what it was) and have always been very happy with their performance. On the rare occasion that something is not as it should be they are quick to repair the problem and apologetic that there was a problem. The staff is generally competent and helpful. The best part is I frequent 3 different branches and at all of them they always recognize me and know me by name!
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Truist Bank, Savannah Mall Branch at Savannah, GA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby superhappybanker, Nov. 14, 2011
I am so surprised to see negative reviews of BB&T! I have had a business, personal, investment, insurance and mortgage relationship with BB&T since they first came to the Savannah Area and bought out First Liberty (I think that is what it was) and have always been very happy with their performance. On the rare occasion that something is not as it should be they are quick to repair the problem and apologetic that there was a problem. The staff is generally competent and helpful. The best part is I frequent 3 different branches and at all of them they always recognize me and know me by name!
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Truist Bank, Savannah Mall Branch at Savannah, GA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by woodywood 2015-03-25 13:35:46
Agreed! BB&T seems to be among the very small list of banks that actually care about their customers! I have never been pressured into buying stuff like I am every single time I walk into Wells Fargo.
Outstanding service
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by 75Cleer, Jun. 27, 2011
I have done business with the Valley Hills Branch in Bridgeport for the last seven years. All the employees are always friendly and ready to help. Forget your account number, no problem, they look it up. Need a loan, no problem, they find some way to loan you the cash. I've been through their drive through with three kids in the car and I've never waited more than 5 minutes. They address me courteously, ask if the kids need a lollipop and take care of things quickly. If I deposit checks from out of state, I know there is a hold. If I need the money immediately, I go inside and speak with a manager, most of the time they find a reasonable solution. I don't know why all the negative reviews. I have been to some banks that I really wish would shut down, but this is not one of them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Bridgeport Valley Hills Branch at Bridgeport, WV
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 75Cleer, Jun. 27, 2011
I have done business with the Valley Hills Branch in Bridgeport for the last seven years. All the employees are always friendly and ready to help. Forget your account number, no problem, they look it up. Need a loan, no problem, they find some way to loan you the cash. I've been through their drive through with three kids in the car and I've never waited more than 5 minutes. They address me courteously, ask if the kids need a lollipop and take care of things quickly. If I deposit checks from out of state, I know there is a hold. If I need the money immediately, I go inside and speak with a manager, most of the time they find a reasonable solution. I don't know why all the negative reviews. I have been to some banks that I really wish would shut down, but this is not one of them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Bridgeport Valley Hills Branch at Bridgeport, WV
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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