The First Bank, Review

The last of many banks
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by jccorbi, Dec. 30, 2023

I've worked with a lot of banks in my 62 years of banking.   While First Horizon was good at the onslaught, they became distant. TheFirst has been stellar for the duration of the 4 years I've used them.  I have a personal account, a business account, and also a HELOC loan with TheFirst.. all have been serviced well. Special heads-up to Mike Norman, one of their VPs.  Great guy, amicable, and a problem solver.  I'd recommend this bank to any of my friends on the North Shore.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on The First Bank, 218 FP-MANDEVILLE BRANCH at Mandeville, LA
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The worst bank ever
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by 101p, Nov. 28, 2023

I put in for an equity loan on my house. She said she would have an answer in a couple of days. It’s been over a month and no one ever returns the phone call. I stopped in there and was told she left for lunch. Went back a few hours later coach he went on vacation week after week there’s a different excuse why I haven’t heard from her she has not returned one simple phone call in over a month I don’t understand why they took the loan application if they’re not interested in giving loans and just keep ghosting me

* this review was made on The First Bank, SAVANNAH at Savannah, GA
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Frustrated and No Answer for Anything.....
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by MisSchulte, Aug. 07, 2023

I despise that Heritage was bought out by this bank....they are horrendous. I can't win for anything! If I try to call I am on hold for at least 20-30 minutes at any given time, the website is a nightmare and I am forever having to call to understand the login process. When I do go to the bank in person, I feel as if I am a burden and they can't wait for me to deposit or withdraw my money and just go away....It is beyond frustrating and in this day and age, when we have a slew of banks to choose from, I cannot wait to move my funds to a company that appreciates and values my business!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on The First Bank, Hinesville Branch at Hinesville, GA
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Messed Up
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by anotherUpsetCustomer, May. 15, 2023

You can't hardly ever that the Hinesville Bank directly, you have to go through the switchboard and then they will let you know if the call goes through.  
I will be closing my account.
I called 3 times last Friday, finally got through at 3:04 Georgia time (I'm in Texas) to do a money transfer.  I was late, because they can't transfer after 3pm.  They took my information and told me my transfer would happen Monday, well its 1524 Monday 5.15.2023 and the transfer hasn't gone through.  I have called 5 times now, the first time I was told that the transfer would not go through tell after they do the 1500 transactions.  I now have called 4 times and I been hung up on 2 x's, and of course the transfer isn't complete.  I wander who is responsible financially for this mess up, because I had a contractor to pay, they can't get paid today.  
I have had this account for years, but I will be closing it.
I never had issues with the old owners, but since FIRST has taken over, its been one thing after another.
And I just got hung up on AGAIN, wow.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on The First Bank, Hinesville Branch at Hinesville, GA
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Will this Marriage work?
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by LadyNette, Oct. 07, 2011

It was the weekend before the change-over Monday.  Within hours of Monday my Whitney shuts down and a replacement steps in.  Did I get my first experience of my marriage with The First?  The divorce was so soon with Whitney and Hancock I think I had trust issues. Especially, when my bankcard was hijacked over the weekend and there was literally no one to find, write or yell at.  All a part of a good marriage of course.  Yep, this happened the weekend before the Monday "change-over."  Apparently everyone went on an early honeymoon on the weekend in preparation for the wedding on Monday.  How lucky can one person get?  Your Debit Card (checking card) is hijacked on the internet.  Nervous? Yeah, just a tad. I'd say worse than a new bride on her honeymoon night.  But I managed to cool down after sending out emails to anyone I could get a hold of on Sunday night.  I patiently waited for Monday to roll around so I could call my reliable bank, Whitney. Who I knew would take care of it immediately.  So I got my cup of coffee and made my call to Whitney.  What?  You said what?  First?  Oh my it happened already?  I missed the wedding.  Whitney was The First now. Gosh I didn't realize time flew by and it was already time for the change-over. I was surprised.  But I told them my problem and they said so nicely Ms. H, you have to call The First.  I said oh okay, you have that number?  I called the First.  The First time I communicated with my new spouse.  Yes, I happily expressed myself explaining the situation and that I was a former Whitney Customer.  Oh? I said. What? I said. Okay.  And hung up.  What happened?  I had a bad feeling my marriage was not going to work out.  They told me I had to talk to Whitney about the problem.  Yep, I was put on the merry-go-round on my first day.  Things did not look good for my new marriage.  But after talking to four different people back at Whitney in Gulfport and then New Orleans. THey all took care of it.   I got my new bankcard in the mail for The First.  I called and authorized it. I sent my girl to the store with it knowing I did the authorization. Only to see my girl come back saying it was a dead card.  Frozen.  Huh?  Oh no.  My first fight was about to happen.  Only to find out someone had actually canceled the NEW card at the First along with the Old one at Whitney. No, I said.  This is not happening.  This is not a good marriage.  The signs are not looking good.  However, I got several calls from the bank with a million apologies (which really doesn't cover the inconvenience it caused me).  But I got a call from all and they all said a new card was on the way. Someone did confess they made a mistake. And these were my old Whitney people who now worked for The First.  They asked me to be patient while they learn the new system at The First.  And You know what I said?  I said I most certainly would be more patient.  These people have been through a very hard divorce and now in a new marriage.  Of course it was a stressful time for all of them.  So maybe there wasn't enough pre-marital counseling.  I completely understood.  So I said a prayer for them.  I can only say I hope The First (old Whitney) has as much success as Whitney did with their customers.  I'd say they were on the right track.  So lets give these poor employees a break and give them time to learn the new system and get used to this new marriage.  I'd like to see a marriage work out for a change!  No divorce here.  Thank you and Good Luck to all the Employees at The First on their new adventure.  Sincerely, JC Hines

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on The First Bank, Gulfport Branch at Gulfport, MS
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