TD Bank, WEST LONG BRANCH

worst service ever again and again
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by meghanmaybach, Aug. 08, 2012

Never in my life have I been so appalled by customer service/the attendants anywhere. I have been going to TD bank for my entire life, since it was Commerce and I have never been so disgusted by how rude workers can be. I cringe when I have to step foot in the TD bank in West Long Branch due to the workers. I have had many incidences where the workers have just been straight up rude towards my family and I but I have overlooked these incidences because my father was friendly with all the workers and I figured they were just frustrated sometimes possibly due to a hard customer. This morning I had gone into TD bank in West Long Branch to use the change machine and cash a check. I understand that the penny arcade is absolutely the worst thing the workers have to deal with in their workday, however this is a job they chose to do and problems occurring with this machine are rarely the customer’s fault. I had put my money in separate bags divided by pennies, nickels, dimes, and quarters (I had put a half dollar in there too because the machine has taken them before), and made sure nothing else was in my bags. When I put my change through the machine, it told me there had been a problem so I asked for help from one of the staff members. She could not originally see what the problem had been so she asked over another member of the staff. This associate had realized there had been a rock stuck in the machine. I know the rock wasn’t mine due to 1. I had just organized and shifted through my change twice and 2.  The machine broke before even a penny of my money could be counted; however the workers blamed me for the rock. Trying to get over the fact they were blaming me for a rock I told them I was sure it wasn’t mine, I had cleared my change. The workers replied with “that’s what they all say, you obviously didn’t do a good job.” I kept my mouth shut to her comment and waited as a third worker came to try and get the rock out. One worker got a cut on their hand and another said her hands hurt after trying to take off the turn the machine and they blamed me once again for ‘getting hurt’. I still didn’t say anything. They finally got the rock out and the one attendant said to me “you obviously didn’t a bad job, it looks dusty in the change machine” and picked out my half dollar coin. What she was implying is that I was obviously the one who had the rock in there. She didn’t stop there though; she turned back and said “great now she broke the machine with her rock.”  Although this rock was 100% not mine, but if it were, either way, I never want to hear a worker blame a customer due to a machine error or for any error in that matter of fact. I offered to help and I offered to pick my change out of the top since it had never gone through (since the rock was there before my change could even get to that part of the machine). I am so appalled by the way the two female workers acted towards me and especially the ones commentary. They should NEVER be allowed to work in a customer service area with attitudes like theirs. I cancelled my account with TD today because I honestly am so angry at how I was treated.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Long Branch at West Long Branch, NJ
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment