Synchrony Bank, CHARLOTTE CUSTOMER SERVICE CALL CENTER B BRANCH

Went from great to not so much
Overall Rating
Interest Rate and Cost
Other Services
by FixedIncome, Feb. 03, 2024

The interest rate on their high yield savings accounts have provided quite a bit of income.  Bought a bunch of CDs too.  All easy to do. No fees or penalties paid ever.  Wound up getting some credit cards too.  Autopay has been flawless.  They are not our only bank but so far the best.  

[3 years later] - HYS interest rate took quite a hit with Fed rate reductions making Synchrony more than 1/2% lower than others.  We moved most out of this bank.  Website does not offer an option to Cancel a Matured CD.  This requires a phone call and long wait.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
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Living spaces synchrony: a trap don’t do it
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Macra, Jul. 07, 2021

I finance a couch and bed totaling around 2,000.00. I bought this furniture in 2020 and have been paying 100.00 a month. Well all of a sudden a promotional fee came on my acct., causing my balance to go from 1,400 to 1,700these people took 300.00 dollars of my payment and told me I missed a promotional. I don't swear but the devil is a liar. Not only are they charging promotional fees but they also are charging interest fees. This company is of the devil and I will never ever purchase anything else from this rip-off place. About time I will be able to payoff this furniture I would have to pay around 12,000 for what it actually cost 2,200.00 I will be paying only what this furniture cost little do this evil company know. Horrible horrible horrible! IF U EVER FINANCE BEWARE OF THE HIDDEN FEES... U WILL NEVER BE ABLE TO PAY THEM OFF WITH THEIR PROMOTIONAL FEES AND INTEREST FEES!


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Synchrony Bank at Draper, UT
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Wouldn't let me register online via their Google Store account
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Interest Rate and Cost
Office Environment & Staff
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by Boltron, Oct. 27, 2018

I tried to register a Google Store account online via Synchrony Bank on 27 October 2018 but was unable. Then I was met a series of problems when calling customer service.

Very confused with this unverified phone number business.  Who would have ever thought a phone number, or lack thereof, could be a major problem?

The first call, a representative, Anna, sent me a verification code to our South Carolina exchange at the end of the call. Umm, to be used for what and where? LOL

The third call, same rep answered. Went through the same ordeal...I mean gah, may as well place a prison number on me and put me in a jump suit.  The overall tone of this woman with her 'Uh hubs' as if she didn't believe me, the interruptions and trying to talk over me.  Now I won't put up with it.

Well anyway, long story short, I have to wait another week to receive a letter from them but by that time, the account will be considered dormant.  After the problems today, this bank can consider themselves done.  No more! The card and the paperwork that came with it are shredded.  I'll just save back for what I want.  It's not worth blowing a gasket.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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