Home > New Jersey Banks > Somerville Banks > Santander Bank, N.A. Somerville > Santander Bank, N.A., SOMERVILLE BRANCH
Santander Bank, N.A., SOMERVILLE BRANCH
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77 client reviews
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| Name: | Santander Bank, N.A. |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1907 |
| FDIC Insurance: | 08/09/1989 |
| Holden By: | BANCO SANTANDER SA |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 401, view all, view on map |
| Website: | www.santander.com |
| Total Assets: | $102,700,627,000 |
| Total Deposits: | $76,858,664,000 |
| Total Equity Capital: | $12,644,664,000 |
| Total Domestic Office Deposits: | $76,858,664,000 |
| Net Income: | $630,344,000 |
| Quarterly Net Income: | $120,970,000 |
| Return on Assets: | 1% |
| Return on Equity: | 5% |
| Quarterly Return on Equity: | 4% |
| More... | |
Client Review
77 client reviews of Santander Bank, N.A. scored 2 out of 5.
Worst Bank EVER!!!!!!!!!!!!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by XYZ1, Jun. 17, 2014
They really need to learn customer service, took 3 different trips for a simple name change, my debit card was never mailed to me with my new name so I have to call it and request it. Then they canceled my old debit card before the new one arrived and left me with NO DEBIT CARD right before family event on Friday. But I think the latest takes 1 st place- they mailed me my checking account statement in UNSEALED ENVELOP. So i called and spoke to customer service THEY DIDNT CARE!!!!!!!!!!!When emailing the local rep from the branch she didnt even bother responding.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Somerville Branch at Somerville, NJ
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby XYZ1, Jun. 17, 2014
They really need to learn customer service, took 3 different trips for a simple name change, my debit card was never mailed to me with my new name so I have to call it and request it. Then they canceled my old debit card before the new one arrived and left me with NO DEBIT CARD right before family event on Friday. But I think the latest takes 1 st place- they mailed me my checking account statement in UNSEALED ENVELOP. So i called and spoke to customer service THEY DIDNT CARE!!!!!!!!!!!When emailing the local rep from the branch she didnt even bother responding.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Somerville Branch at Somerville, NJ
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by LouisDelgado 2014-06-23 13:49:05
To Whom It May Concern,
My name is Louis Delgado SS# ending with 1773 and my wife is Grace Vargas. Most recently, we had the absolute pleasure of the customer service courtesies and professionalism from both Christina Schratz and Paul Albanese at your Palisades Park Santander branch.
It started with Paul Albanese who picked up the phone and patiently gave us directions to the bank. We arrived and explained a check dilemma to Christina Schratz, Branch Manager. Ms Schratz was extremely empathetic with our situation and advised us accordingly. After a week, we needed to straighten out another issue connected to the same check and again her guidance and professionalism was exemplary.
Thank you for hiring people who are not only knowledgeable of their responsibilities but are also sensitive, caring and patient with their customers.
Louis Delgado & Grace Vargas
My name is Louis Delgado SS# ending with 1773 and my wife is Grace Vargas. Most recently, we had the absolute pleasure of the customer service courtesies and professionalism from both Christina Schratz and Paul Albanese at your Palisades Park Santander branch.
It started with Paul Albanese who picked up the phone and patiently gave us directions to the bank. We arrived and explained a check dilemma to Christina Schratz, Branch Manager. Ms Schratz was extremely empathetic with our situation and advised us accordingly. After a week, we needed to straighten out another issue connected to the same check and again her guidance and professionalism was exemplary.
Thank you for hiring people who are not only knowledgeable of their responsibilities but are also sensitive, caring and patient with their customers.
Louis Delgado & Grace Vargas
by krystynbcg 2014-07-31 20:19:08
Worst customer service ever, spent 7 hours to release my checking account they locked in illegally by charging double amount of my cash advance, put me in red and blocked my access to checking account, leaving me stranded unable to buy airline ticket back to boston and pay for my accommodations as I travel in Florida
Worst, incompetent, arrogant customer service ever
Problem still unresolved
Stay away-
Worst, incompetent, arrogant customer service ever
Problem still unresolved
Stay away-
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