Regions Bank, VILLA RICA BRANCH

Very poor customer service.  They do not follow through with request made by customers.  I asked for a copy of recent transactions to be sent to ADT due to an overcharge debit made on my account.  My request was made @ 1 pm...I was told it would be faxed within 20 minutes.  I followed up with bank in two hours after no receipt of fax.  I was passed around from one employee to another.  After finally speaking with the "branch mgr" I was informed that the employee that was suppose to take care of my request had an emergency and had to leave early.  He said no one else knew anything about my request. So no follow through, no one to take responsibility.   The employees issues come before the customer!  Customer service sure has changed....no customers, no business,  no branch = employees with no jobs!.  I will be seeking new financial services with a credit union.  Regions bank is not customer friendly.