Regions Bank, GAINESVILLE MAIN BRANCH

Terrible Service
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by Esveide, Aug. 21, 2014

My husband and I are buying a house and we were pre-approved for 200k by a Regions Bank Loan Agent "Amanda Ruble." We found a house for 160k which was way less then the amount supposedly approve for, we had scheduled closing on 8/8/14 which was more then a month you would think it was enough time for all paper work to get prepared. well they ask for more time to have the "documents ready" in the mean time we spend money to get the inspection done we transfer Regions the money for appraisal all with in a week so everything that was on our end to do was done. so we had to reschedule closing for 8/15/14, never happen they asked for more time, so another schedule for on 8/22/14 and now  is 8/21/14 and guess what we are just now finding out that the bank will not be able to do the loan. Really!!!. The loan agent didn't even bother to let us know and now we don't have time to find another bank with out having the risk that the seller will sell the house to other buyer.. Just so disappointed by this agents work.. If you are looking to do a loan from Regions don't do so they lack at communicating with every time we had to keep calling Mrs. Ruble because she couldn't even pick up the phone to let us know that she had a problem with her fax and she was not getting our documents. Thank God I was emailing her everything also. So they had no excuse for at least inform us what was going on so we could find better options if they could give us the loan..

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Gainesville Main Branch at Gainesville, GA
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Very disappointed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by DahlonegaGA, Apr. 04, 2014

In the last month, we recommended that 3 of our employees open accts with Regions and each did.  We have banked with Regions for 12 years and have six accounts with Regions.  Unfortunately, this week, a customer failed to make his customary wire transfer.  As soon as we became aware of the situation we did a money transfer to cover expenses electronically and, missing deadline by hours, we suffered a small overdraft.  This mishap incurred an overdraft fee of $108.  We asked the bank manager to retract the fee and she refused saying that the Regions Retail Op Manager in Gainesville GA refused her request.  Having not heard back from the branch manager, I had to contact the bank, after contacting her with my request to have the fee waived, two days later to learn the decision.  In the same week, our son wanted to acquire a $3200 loan to lower his interest rate on a loan he was currently paying. We agreed to co-sign with him AND personally secure the loan with a $3200 CD. Even though we could give him the loan personally, we wanted him to have the experience of acquiring the loan through a bank.  Our student-working son has excellent credit and ours is same.  Regions turned down having our son on the loan because he is in college in Ohio.  Personal banking at Regions obviously no longer exists. The attitude of the branch manager in Dahlonega and response to these situations compels us to consider other banks and we will no longer recommend our employees and friends open accounts with Regions.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Gainesville Main Branch at Gainesville, GA
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