Prosperity Bank, PORTLAND BRANCH
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22 client reviews
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| Name: | Prosperity Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 09/13/1949 |
| FDIC Insurance: | 09/13/1949 |
| Holden By: | PROSPERITY BANCSHARES INC |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 329, view all, view on map |
| Website: | www.prosperitybankusa.com |
| Total Assets: | $39,759,389,000 |
| Total Deposits: | $28,030,434,000 |
| Total Equity Capital: | $7,261,264,000 |
| Total Domestic Office Deposits: | $28,030,434,000 |
| Net Income: | $228,990,000 |
| Quarterly Net Income: | $114,887,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 6% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
22 client reviews of Prosperity Bank scored 2.5 out of 5.
Do not Open and Account HERE!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KLH1, Mar. 29, 2023
I wanted to change banks to one that was in the town I live in as my bank is in SugarLand and Convenient. They do not have staff at the Needville Branch that is easily accessible to open an account. I did finally schedule an appointment and opened an account. Now I can not sign up for online banking. I call the 1800 to "fix" the account and was told to go to the branch. The next day I went to the branch and guess what. No one can do it there. They tell me to call. I call back and was advised I will have to go to the sugarland location as they can not help me because somehow all of the phone numbers on my account are NOT mine and they can not send me a verification code. I will be closing this account tomorrow! Customer service should not be this bad starting off!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Prosperity Bank, NEEDVILLE BRANCH at Needville, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KLH1, Mar. 29, 2023
I wanted to change banks to one that was in the town I live in as my bank is in SugarLand and Convenient. They do not have staff at the Needville Branch that is easily accessible to open an account. I did finally schedule an appointment and opened an account. Now I can not sign up for online banking. I call the 1800 to "fix" the account and was told to go to the branch. The next day I went to the branch and guess what. No one can do it there. They tell me to call. I call back and was advised I will have to go to the sugarland location as they can not help me because somehow all of the phone numbers on my account are NOT mine and they can not send me a verification code. I will be closing this account tomorrow! Customer service should not be this bad starting off!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Prosperity Bank, NEEDVILLE BRANCH at Needville, TX
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Poor management
Overall Rating
Office Environment & Staff
by CaliforniaDreaming19, Mar. 13, 2023
I am a GM of a million dollar truck stop and there has been multiple times I was shorted on my change order and the response from the bank “manager” is it must have fell out of the bag! Yea okay when I don’t unzip the bag until it is verified and counted!! Apparently money disappears into thin air! He is so rude and customer service is lousy to be polite. They even “lost” 2 $100 bills from my deposit and I had to tell them to check behind the money counting machine. There is was!! And the tellers giggled and no apologies were given! Brandon has the nerve to tell me that we’re a corporation and not going anywhere. Actually my company is currently in the process of switching banks because this should not happen at a bank- learn to count money!!!
* this reviewer has be with this bank for 1 - 3 years
* this review was made on Prosperity Bank, SLATON BRANCH at Slaton, TX
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Overall Rating Office Environment & Staffby CaliforniaDreaming19, Mar. 13, 2023
I am a GM of a million dollar truck stop and there has been multiple times I was shorted on my change order and the response from the bank “manager” is it must have fell out of the bag! Yea okay when I don’t unzip the bag until it is verified and counted!! Apparently money disappears into thin air! He is so rude and customer service is lousy to be polite. They even “lost” 2 $100 bills from my deposit and I had to tell them to check behind the money counting machine. There is was!! And the tellers giggled and no apologies were given! Brandon has the nerve to tell me that we’re a corporation and not going anywhere. Actually my company is currently in the process of switching banks because this should not happen at a bank- learn to count money!!!
* this reviewer has be with this bank for 1 - 3 years
* this review was made on Prosperity Bank, SLATON BRANCH at Slaton, TX
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Customer Service Rep Stephanie
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GNNG23, Aug. 01, 2019
Just wanted to give a shout out to Stephanie from the customer service department on being very helpful and friendly. She went above and beyond to help me and my guest on resolving some issues. I spoke to another guy earlier and he was not helpful. Again, thank you Stephanie for helping me out.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GNNG23, Aug. 01, 2019
Just wanted to give a shout out to Stephanie from the customer service department on being very helpful and friendly. She went above and beyond to help me and my guest on resolving some issues. I spoke to another guy earlier and he was not helpful. Again, thank you Stephanie for helping me out.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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