PNC Bank, WOODRIDGE BRANCH
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422 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2347, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $552,530,492,000 |
| Total Deposits: | $423,233,968,000 |
| Total Equity Capital: | $51,368,113,000 |
| Total Domestic Office Deposits: | $422,760,181,000 |
| Net Income: | $2,993,346,000 |
| Quarterly Net Income: | $1,540,892,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
422 client reviews of PNC Bank scored 2.5 out of 5.
LOST ATM DEPOSIT
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mckstpat, Mar. 12, 2013
I Deposited $340 ($305 in cash and a $35 Costco rebate check for my Keurig machine) on 12/17/12 into the ATM that is attached to the bank. About a week later I noticed that the deposit never posted to my account! No deposit, no withdrawl, it’s like I never made the deposit! I called the bank and they were of no help! They told me to call customer service. I spoke with customer service and they were as lost as the representatives in the location! They told me that they would open up a case for me. In the mean time I would not receive any of my money until a max of 10 business days! How can a bank not make at least the cash portion available for 10 business days!! On 1-4-13 the provided me with a conditional credit of 340 pending their investigation. On 2-15-13 they decided to reverse my provisional credit and only provide me with 305 dollars. After speaking with customer service they said that I need to contact the person that issued me the check because they lost the original envelope!! The only problem with this is that the check that I deposited was a rebate check. How can a bank say that they lost an envelope from an on-site ATM deposit (the ATM is connected to the bank) and then ask me to fix their problem? I normally would have no problem helping out because everyone makes mistakes but there is no way that I am going to be able to get a voided copy of a rebate check. The people at customer service are just not able to understand that and help me out. I called back and tried to explain the situation to them again and all I received was a provisional credit for $35 once they complete their investigation again!! I am a long time customer of over 10 years and they can't even spare me my time and hassle of this entire situation??!! I am very disappointed with this bank and will be banking elsewhere if this issue is not resolved this time around. I will provide an updated review once this process is complete.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodridge Branch at Woodridge, IL
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mckstpat, Mar. 12, 2013
I Deposited $340 ($305 in cash and a $35 Costco rebate check for my Keurig machine) on 12/17/12 into the ATM that is attached to the bank. About a week later I noticed that the deposit never posted to my account! No deposit, no withdrawl, it’s like I never made the deposit! I called the bank and they were of no help! They told me to call customer service. I spoke with customer service and they were as lost as the representatives in the location! They told me that they would open up a case for me. In the mean time I would not receive any of my money until a max of 10 business days! How can a bank not make at least the cash portion available for 10 business days!! On 1-4-13 the provided me with a conditional credit of 340 pending their investigation. On 2-15-13 they decided to reverse my provisional credit and only provide me with 305 dollars. After speaking with customer service they said that I need to contact the person that issued me the check because they lost the original envelope!! The only problem with this is that the check that I deposited was a rebate check. How can a bank say that they lost an envelope from an on-site ATM deposit (the ATM is connected to the bank) and then ask me to fix their problem? I normally would have no problem helping out because everyone makes mistakes but there is no way that I am going to be able to get a voided copy of a rebate check. The people at customer service are just not able to understand that and help me out. I called back and tried to explain the situation to them again and all I received was a provisional credit for $35 once they complete their investigation again!! I am a long time customer of over 10 years and they can't even spare me my time and hassle of this entire situation??!! I am very disappointed with this bank and will be banking elsewhere if this issue is not resolved this time around. I will provide an updated review once this process is complete.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodridge Branch at Woodridge, IL
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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