Home > Pennsylvania Banks > Pittsburgh Banks > PNC Bank Pittsburgh > PNC Bank, ROBINSON TOWNE CENTER BRANCH
PNC Bank, ROBINSON TOWNE CENTER BRANCH
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422 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2329, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $556,138,962,000 |
| Total Deposits: | $433,565,511,000 |
| Total Equity Capital: | $53,454,729,000 |
| Total Domestic Office Deposits: | $433,072,738,000 |
| Net Income: | $6,200,272,000 |
| Quarterly Net Income: | $1,656,720,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
422 client reviews of PNC Bank scored 2.5 out of 5.
Really disappointed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ftped, Jun. 29, 2015
Went in person to get my name added to my husband's account and get checks that was needed for my paycheck. We went on a Tuesday, and was supposed to hear back by Friday at the latest. Monday, I call, and they have no record of me being added, but the checks are on cue somewhere. They then proceed to tell me I don't need a check, even though my administrator refused to accept account and routing number...guy kept insisting that I need to convince them that was all I need. Seriously - try to tell my administrator how to do their job when I haven't started yet? Customer service when I was there seemed pretty good, but follow-through and follow up are disappointing. Definitely will encourage my husband and family to bank else where. Thanks for nothing PNC.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
16 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Ftped, Jun. 29, 2015
Went in person to get my name added to my husband's account and get checks that was needed for my paycheck. We went on a Tuesday, and was supposed to hear back by Friday at the latest. Monday, I call, and they have no record of me being added, but the checks are on cue somewhere. They then proceed to tell me I don't need a check, even though my administrator refused to accept account and routing number...guy kept insisting that I need to convince them that was all I need. Seriously - try to tell my administrator how to do their job when I haven't started yet? Customer service when I was there seemed pretty good, but follow-through and follow up are disappointing. Definitely will encourage my husband and family to bank else where. Thanks for nothing PNC.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
16 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Horrible Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by IHATEPNCBANK, May. 26, 2011
This branch is horrible! I am a 1st Niagara customer. I used their ATM (paying a $3 fee to do so!) and while I was counting my money, the ATM machine sucked my card back in. There was no warning, no beeping, nothing! I went into the branch to ask for my card back. They said, "Sure! We just need your driver's license." When they saw it was a 1st Niagara card, they refused to give it back in spite of the fact that I showed my license, showed the receipt for the transaction. They kept my property and I'm filing a complaint with the attorney general. Go to a smaller back that believes in serving people honestly and ethically instead of mindlessly following idiotic policies meant to punish consumers of other banks.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
8 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby IHATEPNCBANK, May. 26, 2011
This branch is horrible! I am a 1st Niagara customer. I used their ATM (paying a $3 fee to do so!) and while I was counting my money, the ATM machine sucked my card back in. There was no warning, no beeping, nothing! I went into the branch to ask for my card back. They said, "Sure! We just need your driver's license." When they saw it was a 1st Niagara card, they refused to give it back in spite of the fact that I showed my license, showed the receipt for the transaction. They kept my property and I'm filing a complaint with the attorney general. Go to a smaller back that believes in serving people honestly and ethically instead of mindlessly following idiotic policies meant to punish consumers of other banks.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
8 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Horrible Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by IHATEPNCBANK, May. 26, 2011
This branch is horrible! I am a 1st Niagara customer. I used their ATM (paying a $3 fee to do so!) and while I was counting my money, the ATM machine sucked my card back in. There was no warning, no beeping, nothing! I went into the branch to ask for my card back. They said, "Sure! We just need your driver's license." When they saw it was a 1st Niagara card, they refused to give it back in spite of the fact that I showed my license, showed the receipt for the transaction. They kept my property and I'm filing a complaint with the attorney general. Go to a smaller back that believes in serving people honestly and ethically instead of mindlessly following idiotic policies meant to punish consumers of other banks.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby IHATEPNCBANK, May. 26, 2011
This branch is horrible! I am a 1st Niagara customer. I used their ATM (paying a $3 fee to do so!) and while I was counting my money, the ATM machine sucked my card back in. There was no warning, no beeping, nothing! I went into the branch to ask for my card back. They said, "Sure! We just need your driver's license." When they saw it was a 1st Niagara card, they refused to give it back in spite of the fact that I showed my license, showed the receipt for the transaction. They kept my property and I'm filing a complaint with the attorney general. Go to a smaller back that believes in serving people honestly and ethically instead of mindlessly following idiotic policies meant to punish consumers of other banks.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by ucnonlyimagine 2015-07-16 11:51:50
I didn't have a good experience either. Went to open an acct for my 16yr old son and was given a hard time. I then got on the phone with Navy Federal Credit Union. The woman at PNC told me that wasn't a Federal Bank. What a joke.
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