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PNC Bank, Review
PNC Bank, Review
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FIVE Contacts about problem and still not fixed!
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by 2TiredCustomer, May. 08, 2018
I have been a bank customer since 1978 when PNC took over a smaller bank in Oldham co. That's 40 years folks! In Jan 2018, I receive my statement in the mail as I alway have and prefer, and the copies of the check were not included for some reason. So I call PNC and told them I didn't receive my check copies. The girl said she would fix the problem. I'm like great.
Feb 2018 I get my statement no copies of the checks are returned. I call again to the PNC 1-800 number Complained to the CS girl again and asked her to mail me Jan and Feb canceled checks. She said she would. What did I receive? Not the Copies of the checks but Jan and Feb Statement face pages. I
'm thinking to myself really? really? What has happened to customer service?
March 2018 - I get statement -no check copies. Again this is become absurd.
So I stop on into the location on Taylorsville road by the Snyder Freeway and go through the drive thru. I live in Shelbyville so this is a special trip into town to deal with my statement problem. I figure a face to face contact will solve the problem and I got some cash. I don't carry debt cards and I don't bank on line. Because everytime I've tried to go on line they say my pass word has expired and I have to find a new one. How ridiculous?
The teller says she will fix the problem, but I should consider banking on online to see my checks anytime. I did not want to go into the entire problem I've had with trying to get into my accounts. I have more then one with PNC.
April 2018- I receive my statement. Guess what folks. - NO CHECK COPIES! As I roll my eyes. So this time I'm going to go into the bank and get this problem solved once and for all. I walk into the Lake Forest branch and ask to speak to a manger. The Millennial girl at the desk asks if she can help me. I said, yes I'd like to see a manager. She says, I can help you so I explain to her what the problem is. She doesn't know how to fix it, asks some other girl who doesn't know either. , I said, " evidently you both can't help me. May I see a manager. " Finally after some coaxing she gets him. And by now she picks an attitude with me and rolls her eyes. Folks -I'm the customer who can 't get the problem corrected!
The manager is polite and I ask him to solve the problem, don't stand over the girl's shoulder training her how do this computer work. So he says to me, I've never seen you before. I've said been thru here a few times as I live in Shelbyville and there is no PNC there. We back to his office and tries to fix the problem.
I explain to him, I wish to receive my statement in the mail, it take two minutes of my time to examine my statement to determine there is a problem. After he looks up my account and sees that I have over $10,000 in my checking account he proceeds to get very nice with me. He then tells me I can go into my accounts on line. Then, I remember he's the guy a year ago that set up my ability to go on line. And when I needed to, it Locked out. And I explained that to him and say, I told you I've been in here before.
He is nice and polite and showed me where he fixed the problem and said it may take up to two billing cycles to get my cancelled check copies back. I thought to myself this is how PNC does business? really ? Really? Your computers have no problems charging a penalty for a check when the deposit from a different institute was made after four o'clock. And PNC can't get this problem solved over five months!
So I ask him for a statement copy of all of my checks all on one page like the statement. He says he can't do that and proceeds to make copies of all of the check one on each single piece of paper. And had to get special permission to do it. I'm like you would charge me twice to do this? I already pay extra to receive them in the mail, which PNC HAS NOT DONE IN FOUR MONTHS NOW. I thanked him for 50 piece of paper and went on down the road thinking the problem is solved.
OK Folks. it is now May 2018 - Do you think I got Copies of my Checks in my May Statement? NO, a big fat NO copies of my checks. So I stop into the bank at 8:30 after my doctor's appointment. It wasn't open yet. But they were letting in employees. So I asked to see the manager, told the girl to hand him my statement. He came to the lobby and I said this is my fifth contact with your back about this problem. He was holding my statement in his hand and was like I told you it could take up to two billing cycles to get the problem corrected. He' said I showed you on the computer where I changed it. I said," I have no idea if you changed it or not, I don't run your computers. Furthermore if any of the the first- three persons I contacted corrected the problem it would corrected by now. "
I said, "give me my statement I need to go." I have work to do. He stated to say, "no he wan't going to give it back to me." I went to take it from him and he didn't release it. I said, "excuse me that is my statement not yours!" and he released it to me. I'm like this is the craziest situation I have ever had to deal with. I had to get back to my farm, I had customers coming, that's why I made an early doctor's appointment. I had things to do and people to meet. And by now I'm starting to get frustrated.
So this is a saga of my ill prepared statements and the beyond belief poor customer service I have receive in the last five months. So PNC is this the way you do business? really? really?
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Louisville Main Branch at Louisville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 2TiredCustomer, May. 08, 2018
I have been a bank customer since 1978 when PNC took over a smaller bank in Oldham co. That's 40 years folks! In Jan 2018, I receive my statement in the mail as I alway have and prefer, and the copies of the check were not included for some reason. So I call PNC and told them I didn't receive my check copies. The girl said she would fix the problem. I'm like great.
Feb 2018 I get my statement no copies of the checks are returned. I call again to the PNC 1-800 number Complained to the CS girl again and asked her to mail me Jan and Feb canceled checks. She said she would. What did I receive? Not the Copies of the checks but Jan and Feb Statement face pages. I
'm thinking to myself really? really? What has happened to customer service?
March 2018 - I get statement -no check copies. Again this is become absurd.
So I stop on into the location on Taylorsville road by the Snyder Freeway and go through the drive thru. I live in Shelbyville so this is a special trip into town to deal with my statement problem. I figure a face to face contact will solve the problem and I got some cash. I don't carry debt cards and I don't bank on line. Because everytime I've tried to go on line they say my pass word has expired and I have to find a new one. How ridiculous?
The teller says she will fix the problem, but I should consider banking on online to see my checks anytime. I did not want to go into the entire problem I've had with trying to get into my accounts. I have more then one with PNC.
April 2018- I receive my statement. Guess what folks. - NO CHECK COPIES! As I roll my eyes. So this time I'm going to go into the bank and get this problem solved once and for all. I walk into the Lake Forest branch and ask to speak to a manger. The Millennial girl at the desk asks if she can help me. I said, yes I'd like to see a manager. She says, I can help you so I explain to her what the problem is. She doesn't know how to fix it, asks some other girl who doesn't know either. , I said, " evidently you both can't help me. May I see a manager. " Finally after some coaxing she gets him. And by now she picks an attitude with me and rolls her eyes. Folks -I'm the customer who can 't get the problem corrected!
The manager is polite and I ask him to solve the problem, don't stand over the girl's shoulder training her how do this computer work. So he says to me, I've never seen you before. I've said been thru here a few times as I live in Shelbyville and there is no PNC there. We back to his office and tries to fix the problem.
I explain to him, I wish to receive my statement in the mail, it take two minutes of my time to examine my statement to determine there is a problem. After he looks up my account and sees that I have over $10,000 in my checking account he proceeds to get very nice with me. He then tells me I can go into my accounts on line. Then, I remember he's the guy a year ago that set up my ability to go on line. And when I needed to, it Locked out. And I explained that to him and say, I told you I've been in here before.
He is nice and polite and showed me where he fixed the problem and said it may take up to two billing cycles to get my cancelled check copies back. I thought to myself this is how PNC does business? really ? Really? Your computers have no problems charging a penalty for a check when the deposit from a different institute was made after four o'clock. And PNC can't get this problem solved over five months!
So I ask him for a statement copy of all of my checks all on one page like the statement. He says he can't do that and proceeds to make copies of all of the check one on each single piece of paper. And had to get special permission to do it. I'm like you would charge me twice to do this? I already pay extra to receive them in the mail, which PNC HAS NOT DONE IN FOUR MONTHS NOW. I thanked him for 50 piece of paper and went on down the road thinking the problem is solved.
OK Folks. it is now May 2018 - Do you think I got Copies of my Checks in my May Statement? NO, a big fat NO copies of my checks. So I stop into the bank at 8:30 after my doctor's appointment. It wasn't open yet. But they were letting in employees. So I asked to see the manager, told the girl to hand him my statement. He came to the lobby and I said this is my fifth contact with your back about this problem. He was holding my statement in his hand and was like I told you it could take up to two billing cycles to get the problem corrected. He' said I showed you on the computer where I changed it. I said," I have no idea if you changed it or not, I don't run your computers. Furthermore if any of the the first- three persons I contacted corrected the problem it would corrected by now. "
I said, "give me my statement I need to go." I have work to do. He stated to say, "no he wan't going to give it back to me." I went to take it from him and he didn't release it. I said, "excuse me that is my statement not yours!" and he released it to me. I'm like this is the craziest situation I have ever had to deal with. I had to get back to my farm, I had customers coming, that's why I made an early doctor's appointment. I had things to do and people to meet. And by now I'm starting to get frustrated.
So this is a saga of my ill prepared statements and the beyond belief poor customer service I have receive in the last five months. So PNC is this the way you do business? really? really?
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Louisville Main Branch at Louisville, KY
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by JustTrue, Oct. 03, 2023
Never had an issue banking here.
Staff is pleasant and professional, not sure why everyone rating it so low.
I am a winter texan and staff has been very helpful from the time they were bbva to pnc.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, WESLACO EXPRESSWAY BRANCH at Weslaco, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JustTrue, Oct. 03, 2023
Never had an issue banking here.
Staff is pleasant and professional, not sure why everyone rating it so low.
I am a winter texan and staff has been very helpful from the time they were bbva to pnc.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, WESLACO EXPRESSWAY BRANCH at Weslaco, TX
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Dimentia is just laziness
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by rlgowan, Sep. 29, 2023
Inept and so slooooow. Already have accounts at this bank but needed to open a trust account for my father to sell his house. He has dimentia and has been living in a memory care unit for a couple years already. We had a letter from his doctor stating he has dimentia, lives in a memory care unit, and "he has difficulty following one step instructions, knows his name only and has not managed his finances for the last 5 years." It took three weeks(!) for their legal department and Will Carson (the banker at the Webster branch) to come back and say the doctor's comments weren't enough to show my father is incapacitated. They said the doctor didn't make it clear that he's incapacitated due to the dimentia even though she stated he's in a memory care unit "secondary to neurocognitive decline". PNC went so far as to speculate that my father might just be lazy and that's why he's not handling his own finances. Will Carson stated: "The current statement of “has not managed his finances for the last five years” isn’t dependent to his current health. They see it as (him) just not doing the task." My father with dimentia is just lazy I guess. Thankfully, as this process dragged on for weeks, and the closing date was approaching, I walked down the street to Chase bank to start the same process. They were wonderful. Using the exact same documents, the whole process took three days. I just can't believe they asserted that my father is simply being lazy.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, WEBSTER GROVES BRANCH at Saint Louis, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rlgowan, Sep. 29, 2023
Inept and so slooooow. Already have accounts at this bank but needed to open a trust account for my father to sell his house. He has dimentia and has been living in a memory care unit for a couple years already. We had a letter from his doctor stating he has dimentia, lives in a memory care unit, and "he has difficulty following one step instructions, knows his name only and has not managed his finances for the last 5 years." It took three weeks(!) for their legal department and Will Carson (the banker at the Webster branch) to come back and say the doctor's comments weren't enough to show my father is incapacitated. They said the doctor didn't make it clear that he's incapacitated due to the dimentia even though she stated he's in a memory care unit "secondary to neurocognitive decline". PNC went so far as to speculate that my father might just be lazy and that's why he's not handling his own finances. Will Carson stated: "The current statement of “has not managed his finances for the last five years” isn’t dependent to his current health. They see it as (him) just not doing the task." My father with dimentia is just lazy I guess. Thankfully, as this process dragged on for weeks, and the closing date was approaching, I walked down the street to Chase bank to start the same process. They were wonderful. Using the exact same documents, the whole process took three days. I just can't believe they asserted that my father is simply being lazy.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, WEBSTER GROVES BRANCH at Saint Louis, MO
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Excellent services @ North Ridgeville OH PNC Bank
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by DArthur01, May. 22, 2023
We met Kiarra a few weeks ago when my wife and I came into a nearby PNC branch to add me to her accounts for access in case of an emergency. Kiarra was the most kind, polite, and professional banker we have ever worked with, and I do not say that lightly. Serving us was a little more than a complex handful. Painting the visual, in Kiarra's office, was my wife, myself, our 7-month-old baby in her carrier, and my service dog, so needless to say there was a LOT going on. She was attentive to everything and an absolute pleasure to talk with, making the experience so much more than a bank transaction. What could have been a quick and easy transaction with her subject matter expertise, lasted quite a bit longer (by choice), and this was due to Kiarra's professionalism and top-notch level of customer service. We quickly got to know each other and became friends sharing some of our life experiences with each other. Anytime I need to do PNC banking in the Noth Ridgeville Ohio area, there is not a doubt in my mind that I want to know that Kiarra is taking care of my banking, and my family would recommend her to anyone.
Respectfully,
Dylan A.
United States Marine Corps (retired)
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, NORTH RIDGEVILLE BRANCH at North Ridgeville, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DArthur01, May. 22, 2023
We met Kiarra a few weeks ago when my wife and I came into a nearby PNC branch to add me to her accounts for access in case of an emergency. Kiarra was the most kind, polite, and professional banker we have ever worked with, and I do not say that lightly. Serving us was a little more than a complex handful. Painting the visual, in Kiarra's office, was my wife, myself, our 7-month-old baby in her carrier, and my service dog, so needless to say there was a LOT going on. She was attentive to everything and an absolute pleasure to talk with, making the experience so much more than a bank transaction. What could have been a quick and easy transaction with her subject matter expertise, lasted quite a bit longer (by choice), and this was due to Kiarra's professionalism and top-notch level of customer service. We quickly got to know each other and became friends sharing some of our life experiences with each other. Anytime I need to do PNC banking in the Noth Ridgeville Ohio area, there is not a doubt in my mind that I want to know that Kiarra is taking care of my banking, and my family would recommend her to anyone.
Respectfully,
Dylan A.
United States Marine Corps (retired)
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, NORTH RIDGEVILLE BRANCH at North Ridgeville, OH
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Longest wait time
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by Trinket, May. 11, 2023
Every time I go into the PNC Bank at the Clearview Mall in Butler PA, I have to wait such a long time to get waited on. Today I was there, there was a person in front of me and two behind me and there were two girls working behind the counter. One of them was on the phone and the other one was playing with papers. Neither was waiting on the customers. I waited for about 10 minutes and then decided to leave as I was on my way to dinner. After dinner I went back and there was one girl behind the counter and I was the only one in line and I still had to wait to be waited on. This happens every time I go into that bank. The last time I was there, I waited a long time because the only girl behind the counter was waiting on the window and the counter. I said are you the only person working? They tried to say that someone had called off. I just hate going to that bank but when I'm close to that one I hate to drive the whole way across town to another PNC. The PNC at Moraine usually has a line of people but at least they are waiting on the people and not just letting them stand there.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, CLEARVIEW MALL BRANCH at Butler, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Trinket, May. 11, 2023
Every time I go into the PNC Bank at the Clearview Mall in Butler PA, I have to wait such a long time to get waited on. Today I was there, there was a person in front of me and two behind me and there were two girls working behind the counter. One of them was on the phone and the other one was playing with papers. Neither was waiting on the customers. I waited for about 10 minutes and then decided to leave as I was on my way to dinner. After dinner I went back and there was one girl behind the counter and I was the only one in line and I still had to wait to be waited on. This happens every time I go into that bank. The last time I was there, I waited a long time because the only girl behind the counter was waiting on the window and the counter. I said are you the only person working? They tried to say that someone had called off. I just hate going to that bank but when I'm close to that one I hate to drive the whole way across town to another PNC. The PNC at Moraine usually has a line of people but at least they are waiting on the people and not just letting them stand there.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, CLEARVIEW MALL BRANCH at Butler, PA
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Outstanding
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by domdemase, Mar. 09, 2023
excellent service and information
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, LIBRARY BRANCH at Bethel Park, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby domdemase, Mar. 09, 2023
excellent service and information
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, LIBRARY BRANCH at Bethel Park, PA
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Horrible customer service
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by BlancaS, Dec. 01, 2022
Called the Delrio Texas branch on Main Street just to find out why there was a $25 service charge on my mom‘s account. They wouldn’t give me any information. I understand that because my name wasn’t on there even though I could provide him with all forms of her identification so she called the next day. She is 83 years old and they gave her such a hard time not only did she provide them with all the information they asked for but then they put her on hold for like half an hour and then told her they couldn’t help her and hung up on her she tried calling several times and just got hung up on , I called later that day and was on hold for like 20 minutes so I called back again and the receptionist picked up the phone. I asked for the branch manager and they told me she wasn’t there and they told me the assistant manager was there so I asked to speak with her. They asked me my name , I waited a few minutes and they hung up on me very rude service very unprofessional just for a simple just for a simple question such horrible service Delrio is a very small town. A lot of seniors live there and this is the way they treat their senior customers PNC definitely needs to investigate the way they treat their customers at this branch!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Del Rio Main Branch at Del Rio, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BlancaS, Dec. 01, 2022
Called the Delrio Texas branch on Main Street just to find out why there was a $25 service charge on my mom‘s account. They wouldn’t give me any information. I understand that because my name wasn’t on there even though I could provide him with all forms of her identification so she called the next day. She is 83 years old and they gave her such a hard time not only did she provide them with all the information they asked for but then they put her on hold for like half an hour and then told her they couldn’t help her and hung up on her she tried calling several times and just got hung up on , I called later that day and was on hold for like 20 minutes so I called back again and the receptionist picked up the phone. I asked for the branch manager and they told me she wasn’t there and they told me the assistant manager was there so I asked to speak with her. They asked me my name , I waited a few minutes and they hung up on me very rude service very unprofessional just for a simple just for a simple question such horrible service Delrio is a very small town. A lot of seniors live there and this is the way they treat their senior customers PNC definitely needs to investigate the way they treat their customers at this branch!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Del Rio Main Branch at Del Rio, TX
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by goingtochangebanks 2023-02-11 18:58:20
I absolutely hate dealing with this bank. I use it purely as a saving account. I was a bbva client when banks changed to PNC. I have had nothing but difficulty in dealing with this terrible. Its the most unfriendly user bank. Very Very frustrating to deal with. I simply wanted to their routing number today and couldn't find it anywhere. When I called the bank at 5.30 Pm Central time on this Sat afternoon, I was told they are closed and nobody could help me. I would hate to think that if my Debit card was misplaced or stolen, thieves would empty my account from Sat thru to Monday am while the bank is closed. This is NOT acceptable Period!
Friendly and Efficient
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by Jonsnora, Sep. 30, 2022
The asst branch manager was super good at her job. She was helpful, patient and capable of juggling several customers at the same time. Most impressive was She greeted 4 out of 5 of the customers entering by name. This bank felt warm and welcoming.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Zion Branch at Zion, IL
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Overall Rating Office Environment & Staffby Jonsnora, Sep. 30, 2022
The asst branch manager was super good at her job. She was helpful, patient and capable of juggling several customers at the same time. Most impressive was She greeted 4 out of 5 of the customers entering by name. This bank felt warm and welcoming.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Zion Branch at Zion, IL
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Personal Banker/Assistant Manager
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by LN333, Jun. 09, 2021
Andrew at the Cold Spring, KY location is a top notch employee! Every time I walk into the branch he makes a point to say hi and make sure we are happy with our services!!! Whenever there is an issue or concern, Andrew is on top of figuring out what occurred and explains the actions and steps needed to make things right!!!! We are so happy with PNC and especially the personalized banking we receive from Andrew!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cold Springs Branch at Newport, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LN333, Jun. 09, 2021
Andrew at the Cold Spring, KY location is a top notch employee! Every time I walk into the branch he makes a point to say hi and make sure we are happy with our services!!! Whenever there is an issue or concern, Andrew is on top of figuring out what occurred and explains the actions and steps needed to make things right!!!! We are so happy with PNC and especially the personalized banking we receive from Andrew!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cold Springs Branch at Newport, KY
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SO rude and SO unhelpful
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by ka812, Feb. 28, 2021
I walked into the branch approved for a personal loan via online and the first thing the guy asks me is ‘why did you do it online’ explaining it was best option for me and he was rude that it’s not easier. i completed the personal loan the exact way someone previously did it, and they made me mail checks instead of putting it into my account. i then called the corporate team and they told me that i should not have to mail checks myself. this should have been added to my account. the person that previously did it the same way as i did, got this money added to my account. i personally just don’t rely on the US postal service with that amount of money. he was just very rude, not helpful, and i don’t think he had any idea what he was doing - i noticed that by the way he was inputting things on his computer. i will never go to this branch again. horrible experience. now i just have to hope it all goes smoothly. no thanks to this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Somerton Branch at Philadelphia, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ka812, Feb. 28, 2021
I walked into the branch approved for a personal loan via online and the first thing the guy asks me is ‘why did you do it online’ explaining it was best option for me and he was rude that it’s not easier. i completed the personal loan the exact way someone previously did it, and they made me mail checks instead of putting it into my account. i then called the corporate team and they told me that i should not have to mail checks myself. this should have been added to my account. the person that previously did it the same way as i did, got this money added to my account. i personally just don’t rely on the US postal service with that amount of money. he was just very rude, not helpful, and i don’t think he had any idea what he was doing - i noticed that by the way he was inputting things on his computer. i will never go to this branch again. horrible experience. now i just have to hope it all goes smoothly. no thanks to this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Somerton Branch at Philadelphia, PA
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AMAZING STAFF GOOD SERVICE NICE EXPERIENCE
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by JUANRIVAS, Jul. 10, 2020
I LOVE MANALAPAN STAFF AND SERVICE. I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO BANK AT PNC. THANK YOU FOR ALL YOUR GOOD SERVICE.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Manalapan Branch at Englishtown, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JUANRIVAS, Jul. 10, 2020
I LOVE MANALAPAN STAFF AND SERVICE. I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO BANK AT PNC. THANK YOU FOR ALL YOUR GOOD SERVICE.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Manalapan Branch at Englishtown, NJ
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Wonderful experience
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by Bettyeber1, Jun. 15, 2020
I had to complete a business transaction last month and had the pleasure of working with Kavonn Paxton. He was very professional and patient. He listened to my request, and completed the transaction with accuracy. He even went the extra mile to come to my car and confirm that the required checks were processed correctly. I will definitely work with him again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ansley Mall Branch at Atlanta, GA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Bettyeber1, Jun. 15, 2020
I had to complete a business transaction last month and had the pleasure of working with Kavonn Paxton. He was very professional and patient. He listened to my request, and completed the transaction with accuracy. He even went the extra mile to come to my car and confirm that the required checks were processed correctly. I will definitely work with him again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ansley Mall Branch at Atlanta, GA
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Customer no service
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by GoingPostal, Dec. 06, 2019
The drive thru is closed, no tellers on the inside. Wait for someone to become available to assist. Then find out the person who is supposed to be helping you doesn't have access. This was a big request $100 in $ coins, and only 1 person can do that. She was with another customer and I couldn't wait since I was on my lunch hour. No Saturday hours, so what happened to customer service?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GoingPostal, Dec. 06, 2019
The drive thru is closed, no tellers on the inside. Wait for someone to become available to assist. Then find out the person who is supposed to be helping you doesn't have access. This was a big request $100 in $ coins, and only 1 person can do that. She was with another customer and I couldn't wait since I was on my lunch hour. No Saturday hours, so what happened to customer service?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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by FromCityToCountry 2020-07-25 01:27:25
That sucks, but dude sometimes people that work in an office environment like a bank slow down because that's the nature (& attitude of the other employees) to be slowpokes during the day because they can or it has been encouraged by the higher-ups within that office. I feel like you could have just sat there a little bit longer and gotten your $100 in $1 coins like Sacajawea Gold Dollars or whatever kind they have these days, and nothing would have happened to you (like a negative consequence) from your place of employment. Sorry you felt like that though, but I personally am not going to rule this branch out of the running for where I am going to open my next account at based on your review alone, but thank you for taking the time to tell us about your experience!
Impressed with staff
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by Sgrimes, Dec. 05, 2019
I have done banking with pnc for years but lately I have had to do some business banking for my son and was impressed with your staff especially Jason. He was very efficient and friendly. But what impressed me the most was his ability to help me through some banking issues that were new to me. He was patient yet quickly helped me through things and explained how to do these things in the future. He was always very pleasant and patient. Thank you for such good service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Tri-County Plaza Branch at Belle Vernon, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Sgrimes, Dec. 05, 2019
I have done banking with pnc for years but lately I have had to do some business banking for my son and was impressed with your staff especially Jason. He was very efficient and friendly. But what impressed me the most was his ability to help me through some banking issues that were new to me. He was patient yet quickly helped me through things and explained how to do these things in the future. He was always very pleasant and patient. Thank you for such good service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Tri-County Plaza Branch at Belle Vernon, PA
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by FromCityToCountry 2020-07-25 01:31:32
Right on SGrimes, I'm glad to hear about your positive experience and thoughts about this particular branch of PNC Bank! I am moving to Springfield this weekend and may be looking for a new place to bank with. Thanks again!
Fantastic customer service
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by Moodyblew, Nov. 26, 2019
Josie Angelo has been so helpful in helping me in support of my father. At every turn she has always went the extra mile with genuine concern and a smile!
In fact, I have always been greeted in a friendly manner by all I have come in contact with at the Milan Road Branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Milan Road Branch at Sandusky, OH
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Overall Ratingby Moodyblew, Nov. 26, 2019
Josie Angelo has been so helpful in helping me in support of my father. At every turn she has always went the extra mile with genuine concern and a smile!
In fact, I have always been greeted in a friendly manner by all I have come in contact with at the Milan Road Branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Milan Road Branch at Sandusky, OH
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albert sweeney des, pa
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by 789101112, Nov. 18, 2019
Ordered checks 3 times and never got them. Every time I call the receptionists apologize for the poor service but I still have not received any checks and have run out of the temporary checks. This has been going on for over 2 months.
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Falls Grove Branch at Rockville, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 789101112, Nov. 18, 2019
Ordered checks 3 times and never got them. Every time I call the receptionists apologize for the poor service but I still have not received any checks and have run out of the temporary checks. This has been going on for over 2 months.
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Falls Grove Branch at Rockville, MD
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PNC Bank, Olney - missing deposit
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by Chettg2007, Oct. 01, 2019
I have a custodial account with my son. We have deposited $3000 cash into our account. After few months we went to deposit a check and our account was empty. No cash in the account. I have complained to the bank and they couldn't figure out what happened to my money. Unfortunately I did not keep my deposit slip and there was no way for me to prove it. we are still missing money and bank did not offer anything to help us to find our money. Very poor service and very disappointed with the bank's response to our complaint. Unfortunately for my son his first banking experience was very painful one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Olney @giant at Olney, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Chettg2007, Oct. 01, 2019
I have a custodial account with my son. We have deposited $3000 cash into our account. After few months we went to deposit a check and our account was empty. No cash in the account. I have complained to the bank and they couldn't figure out what happened to my money. Unfortunately I did not keep my deposit slip and there was no way for me to prove it. we are still missing money and bank did not offer anything to help us to find our money. Very poor service and very disappointed with the bank's response to our complaint. Unfortunately for my son his first banking experience was very painful one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Olney @giant at Olney, MD
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by ZacAttack 2019-11-01 18:50:40
You should ALWAYS keep your deposit slips! The fact that you did not (as you reported above) raises serious questions about the alleged deposit. Also, throwing away your deposit slip -- especially before you made sure the money was properly credited to your account -- amounts to not showing the kid the right way to bank. This incident should, however, teach a valuable lesson. [Otherwise, I'm sorry to hear of your loss.]
Crooked business
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by Shuffel85, Aug. 12, 2019
I went in to get a loan for the first time in my life. I was going to purchase a car and wanted to get approved before I went and looked at the car. The bank representative tells me I need to get a personal loan. I tell her I don’t want to take out a loan and that I just want to be approved to see what my interest rate would be. She makes me fill out a ton of paperwork and tells me that the bank is writing a check and that if I wanted to take out the loan to buy the car that day i could. I explicitly repeated myself and said that I did not want to take the loan out today and wanted to get approved and have an idea of why my interest rate would be. She reaffirms that I am not taking a loan out unless I cash the check. I even go to the point to ask if I threw the check away would there be any negative consequences and she says no. I don’t buy the car therefore I don’t use the check. One month later I get notified my credit has dropped 50 point and that the loan was taken out even though I never cashed the check. I call PNC and they say I HAVE to deposit the check and pay the interest accrued even though I didn’t buy the car or need the loan. The staff was not understanding at all and I felt extremely cheated and taken advantage of. The bank representative lied to me the day I got the loan and essentially this bank has stolen money from me in the process. If you expect integrity don’t bother walking through the door.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kendig Square Branch at Willow Street, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Shuffel85, Aug. 12, 2019
I went in to get a loan for the first time in my life. I was going to purchase a car and wanted to get approved before I went and looked at the car. The bank representative tells me I need to get a personal loan. I tell her I don’t want to take out a loan and that I just want to be approved to see what my interest rate would be. She makes me fill out a ton of paperwork and tells me that the bank is writing a check and that if I wanted to take out the loan to buy the car that day i could. I explicitly repeated myself and said that I did not want to take the loan out today and wanted to get approved and have an idea of why my interest rate would be. She reaffirms that I am not taking a loan out unless I cash the check. I even go to the point to ask if I threw the check away would there be any negative consequences and she says no. I don’t buy the car therefore I don’t use the check. One month later I get notified my credit has dropped 50 point and that the loan was taken out even though I never cashed the check. I call PNC and they say I HAVE to deposit the check and pay the interest accrued even though I didn’t buy the car or need the loan. The staff was not understanding at all and I felt extremely cheated and taken advantage of. The bank representative lied to me the day I got the loan and essentially this bank has stolen money from me in the process. If you expect integrity don’t bother walking through the door.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kendig Square Branch at Willow Street, PA
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Hadil
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by Hadil, Jan. 20, 2019
Tysia Bethea is the best.. excellent...helpfull..want to thank and appreciate her so much..
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Roswell 92 And King Branch at Roswell, GA
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Overall Rating Office Environment & Staffby Hadil, Jan. 20, 2019
Tysia Bethea is the best.. excellent...helpfull..want to thank and appreciate her so much..
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Roswell 92 And King Branch at Roswell, GA
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by Hadil 2019-03-15 18:44:44
Ms. Regan was so helpful..good...understand our needs...fast. so excellent..appreciate her..
Hadil
Hadil
Compliment
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by Pagoda, Dec. 31, 2018
As far as mainstream, full service banks are concerned, there is no comparison between PNC Bank and any other banking house.
I give PNC Bank a Triple A+ Rating.
The printed, monthly statement for the regular checking account is the most straight-forward, to-the-point, clearly-defined document I've witnessed ....emanating from any business operation. Again, PNC Bank gets a AAA+++ rating.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Pagoda, Dec. 31, 2018
As far as mainstream, full service banks are concerned, there is no comparison between PNC Bank and any other banking house.
I give PNC Bank a Triple A+ Rating.
The printed, monthly statement for the regular checking account is the most straight-forward, to-the-point, clearly-defined document I've witnessed ....emanating from any business operation. Again, PNC Bank gets a AAA+++ rating.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Great bank
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by Mlsh1979, Dec. 15, 2018
Everything is nice and clean
Bank personnel is friendly and knowledgeable. Very helpful security guard. Coffee machine with free coffee. Atm always available.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Overlea Branch at Baltimore, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mlsh1979, Dec. 15, 2018
Everything is nice and clean
Bank personnel is friendly and knowledgeable. Very helpful security guard. Coffee machine with free coffee. Atm always available.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Overlea Branch at Baltimore, MD
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