PNC Bank, Review

New Guy
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by JohnDoe, Feb. 17, 2011

I own a few companys so I have an account with just about ever bank in North Jersey. This local Summit bank is new in the area and I wanted to set up a CD and Money Market Acct for my newest grandson. I delt with a Gentleman leaving the Bank and he explained that he worked there and was on his way home. Instead of just calling it a day at close to 6:00pm, he walked back into the Bank with me and we chatted about all types of different monies making opps and just to get to know you type chatter. Turns out it was the young mans 2nd day of work and he was very, very talented and made me feel comfortable and in charge of what I wanted. Bottom line..in business, if your GREEN your Growing and this young man was great. Just walk into the place and he will stand out on his own. He's a young, talented kid who makes you feel the way you should. Great Job, kid!  -The Old Man

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Summit Branch at Summit, NJ
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What a joke!
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by Westmichigan2011, Feb. 15, 2011

Ever wonder where they put most of the unprofessional employees?
Well wonder no more, they are at this branch. Just step into this bank and you’ll quickly notice the level of customer service that you DO NOT get. There will be one person working and the rest of the employees walk around. Ask them about their programs and no one seems to know the details of the accounts that they are advertising, and to top it off, the branch manager is never there to help you get information that the other ladies do not even have a clue on. Your money is better off hidden under your mattress than to these unknowledgeable people here.


* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Norton Avenue Branch at Muskegon, MI
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PNC if you LIKE being harassed!
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by kimbers10, Jan. 28, 2011

I was with PNC (the Meadville branch) for ten years. Extra fees, hidden online banking fees, oh, and a branch manager who called and harassed 3 members of my family b/c we took out large amounts of money occasionally.  Every time I took out more than 1000 I received 20 questions, how is how I spend MY money THEIR business?? Yeah, I don't know....At the moment 4 members of my family are withdrawing over 200,000 of their money from PNC and moving to North West Bank...never have I been treated so poorly/suspiciously by anyone! The bank manager, Debbie, even had the nerve to say "That's questionable" when I told her taking out large sums of money wasn't illegal! Gotta love when your bank insinuates you're a criminal...definitely stay far away from them!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Meadville Branch at Meadville, PA
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Industry Prostitutes Still ?
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by JimFortPierceFL, Jan. 26, 2011

This bank corporation PNC has no decision making made locally. It never used to be that way when it was National City. They act like they are NUNS now, after they have been prostitutes for years. CUSTOMERS IN FLORIDA BEWARE.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lakewood Park Office at Fort Pierce, FL
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Wonderful
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by StarGazerAngel, Jan. 26, 2011

I REALLY ENJOY VISITING THE BANK DAILY. I DEPOSITE MONEY FOR THE DR I WORK FOR AND ALWAYS GET A WARM WELCOME AND A SMILING FACE. THANK YOU LADOES SO MUCH FOR YOUR PLEASENTNESS AND EXPERTISE!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Eastpoint Branch at Baltimore, MD
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Parking
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by furpulgas, Jan. 15, 2011

This is a terrific little branch that gets you in and out immediately. You don't even have to leave your car, since it still has the old fashioned vacuum system and car teller.
However, they're planning on expanding and taking down the houses in the quiet Robin Dr to have more parking space (which they don't need). Neighbors don't even know about this move and they're buying their way into doing it with the city government.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Robin Drive Branch at Erie, PA
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PNC WAlhaven
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by CustomerFirst, Jan. 14, 2011

One of the worst branches of the bank. Wait times are very long, tellers have bad attitudes and they are not able to resolve porblems.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Wallhaven Branch at Akron, OH
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Hours of Operation
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by jgyory, Jan. 10, 2011

The web site has it mixed up.  The drive up window opens at 8 AM, and the office opens at 9 AM.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Bexley Branch at Columbus, OH
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PNC BANK BURBANK IL 87th st
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by akpjjunk, Dec. 07, 2010

this was a horrific experience i went to open my account after initiating it online-I was told to go in and finish the transaction. It said nothing about two forms of ID- I went in and WAITED FOR 50 MINUTES before being seen by a banker it was ridiculous and then to be told to come back b/c i didnt have two forms of ID-I would  not have been so irritated had i not waited so long about coming back-I only had my drivers license i told the banker that i did not drive and coming back would be hard on me-(and having the person who normally helps me out-want to come back after waiting in the car for 50 minutes would be a long shot)I just had them close it down. Customer service here was HORRIFIC it was crowded noisy and the wait was horrible-would not recommend at all- I had wanted to use this bank because of all the online options and it turned out to be a huge hassle! BEWARE!!!!!!!!!!!!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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The assistant vice president, Cecile Mills is incompetent
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by concerned, Nov. 30, 2010

After years of service with the PNC in Mount Pocono, PA, I moved to Leonia thinking I would receive the same quality service. To my surprise I encounter the worse manager I have ever met. She refused to provide me with a cashiers check despite the fact it is my own money. She stated that she needed to know why I was in Leonia and that such services can not be provided to Pennsylvania residents. She was highly rude and unprofessional. I will be closing my account with pnc because of this manager.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Sincere and customer-centered service
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by maestra75428, Nov. 30, 2010

I opened an account in August when we first moved to No. Virginia. They were very kind to my children and got us started with all the services we needed.  I found the online system to be far more user/consumer friendly than the "major" bank we used previously. I am neither wealthy, young, nor attractive, but I am treated like a favorite relative.  They know me by name and once even carried a heavy case of water to my car.  They assisted me in rolling over my childrens' 529 account from another state.  When I go in from time to time, they never forget to ask about my family and my job.  Based on the great treatment we consistently recieve, I will be opening a business account with PNC as well, because I know I will be well-informed.  Good job!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Paula Koester
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by Healthy, Nov. 11, 2010

Phone has been ringing for 10 minutes and NO one answers.  4:30 in the afternoon

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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aweful!
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by casholio, Nov. 03, 2010

PNC took over National City bank in April 2010.  I was told nothing would change.  LIARS!  Monthly maintenance fees more than doubled.  (Business accounts pay THEM to have a bank account there.)  Money deposited isn't available until the following day, unlike National City.  When confronted about some issues, a girl working there told me how things are just like National City.  I laughed, and asked her how long she had worked for National City.  I was prepared to laugh at her when she responded with 1 or 2 years.  She said, "five months"!  HAHAHAHAHA!!!  Really?  5 months?  At that point, you hadn't even met everyone you work with!  I had been with National City for 11+ years, since this girl was probably 8 or 9 years old.  Long and short of it is, PNC is bad news, and I'll be happy to see them go.  (And they will)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Don't Do It! PNC does not release deposits; puts them on hold...
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by LAKEBLUFFIL, Oct. 02, 2010

I deposited a US Government Treasury check for $84,815 into a regular savings account at PNC.  After TWO WEEKS of having the money deposited in my account, PNC refused to allow me to withdraw my money!  While the local staff is nice, no one was availble to help at the newly opened Lake Bluff, IL branch to remove the "hold" and they said it had to be cleared by their legal department in another state.  I opened a couple accounts to try and help a new local business in my town be successful.  PNC is not a small town bank but another huge bank which appears to like to hold peoples money and wrap their excuses for incompetence around new banking regulations.  There is absolutely no reason a bank should not allow a two week old deposit to be withdrawn; especially since a US Treasury check takes ONE DAY to clear.  Sorry PNC, but I will take my business elsewhere and would encourage others to do the same.   

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
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Sir
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by mx4intx, Sep. 15, 2010

The branch manager put a 3 day hold on a deposit because I questioned the teller as to why when this had never happened before and after having been told that all checks now clear in one day. It's all electronic, why does it even take a whole day when electricity travels at almost the speed of light, which happens to roughly be 186,000 miles per second. This is fast enough for a check to clear by computer about 46 times in a single second if you are halfway around the world.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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So wonderful!
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by KCDaisy, Sep. 08, 2010

The people that work at this branch are so wonderful!  They are always friendly and helpful.  I closed my Bank of America account to bank with PNC just because the location in Stop & Shop is very convenient and the hours are fantastic!  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Great customer service
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by Pittsburgh, Aug. 02, 2010

When my mom needed to set up a checking account, we went to the Carnegie branch of PNC and had such a great experience. the Assistant Branch manager took an hour with us, since this involved transferring funds, contacting social security... Throughout the time, she was kind, smart, organized and calm. Would definitely recommend this branch. (I've been with PNC for a long time and this is not unusual)

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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University Professor
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by khalaf52, May. 30, 2010

best in the area. Fast, relipble, clean service. Honest,professional and friendly staffs.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
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careful of what they say
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by coldhart, May. 25, 2010

on april 23 i opened an account with pnc. i was told for the first 30 days for any deposited checks there would be a two day waiting period . there after deposited checks before 1pm would be credited the next day...on may 24th i deposited money into this account which by my timeline would make it 31 days . when my money didnt show up on tuesday i was told they did not count that sunday, and i would have to wait until wednesday to see my deposit...as i see it, this last sunday should have no effect on the count of 30 days, the other sundays n saturdays n holidays were all counted, why is this particular sunday not included. after 4 tedious phone calls to the bank of which i heard 4 different versions of what to expect i was disqusted with the results, and that was money wouldnt be available until wednesday, my suggestion is dont use this bank, because when they make a mistake they dont try to correct but instead give you double talk and no satisfaction....be careful of what they say, its not what they mean

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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