PNC Bank, AUBURN BRANCH
|
422 client reviews
| |
| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2329, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $556,138,962,000 |
| Total Deposits: | $433,565,511,000 |
| Total Equity Capital: | $53,454,729,000 |
| Total Domestic Office Deposits: | $433,072,738,000 |
| Net Income: | $6,200,272,000 |
| Quarterly Net Income: | $1,656,720,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
422 client reviews of PNC Bank scored 2.5 out of 5.
Rude!! Horrible Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Wigglesone, Mar. 07, 2014
EditYour Name reviewed PNC Bank
Mar 07, 2014
1 out of 5 marksBad Service, Poor Customer Interaction and Turn off of potential customer.
I went into the local Auburn, Indiana branch to cash a check that was drawn on PNC. I had waited for this check for quite awhile. It was a big deal and I was hoping to scope out PNC as I am looking into opening another account.
I presented the check with a U.S. Passport and a valid Indiana drivers license. I was told there was an issue with my signatures that they do not match. My passport was issued almost 10 years ago. However, I clearly look like the person in the id. It was brought to the managers attention.
The teller Tabitha, indicated that I shouldn't be upset because I had another bank elsewhere and I could have deposited it there. This check was drawn on their bank, with funds available, with presentable ID's, and that I had considered their bank for further accounts.
The head teller Adriana, tried to insist she was the manager of this branch, while it was clearly noted that Jason Burke was noted as the manager. Very poor service and rude attitude. She was extremely condescending and tried to justify the lengthy wait for my check to be cashed.
Jason Burke, the manager was somewhat professional. However he was inept in the service area. Instead of calling the County clerk that had issued my check. He had to go line by line by line on the checks to make sure this was legitimate. I have been in customer service for 20 + years. Mostly in the financial industry and started in banking. I have never been so appalled at how I was treated. Just so the bank wouldn't have the funds taken out. However they lost at least one potential customer. Me. And I am using social media to let this be known as well.
I had also contacted the Regional manager for PNC Bank Steve Walter and as of yet, he has not returned my call. Beware! PNC has horrible service. Especially the Auburn, Indiana PNC Branch!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Auburn Branch at Auburn, IN
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Wigglesone, Mar. 07, 2014
EditYour Name reviewed PNC Bank
Mar 07, 2014
1 out of 5 marksBad Service, Poor Customer Interaction and Turn off of potential customer.
I went into the local Auburn, Indiana branch to cash a check that was drawn on PNC. I had waited for this check for quite awhile. It was a big deal and I was hoping to scope out PNC as I am looking into opening another account.
I presented the check with a U.S. Passport and a valid Indiana drivers license. I was told there was an issue with my signatures that they do not match. My passport was issued almost 10 years ago. However, I clearly look like the person in the id. It was brought to the managers attention.
The teller Tabitha, indicated that I shouldn't be upset because I had another bank elsewhere and I could have deposited it there. This check was drawn on their bank, with funds available, with presentable ID's, and that I had considered their bank for further accounts.
The head teller Adriana, tried to insist she was the manager of this branch, while it was clearly noted that Jason Burke was noted as the manager. Very poor service and rude attitude. She was extremely condescending and tried to justify the lengthy wait for my check to be cashed.
Jason Burke, the manager was somewhat professional. However he was inept in the service area. Instead of calling the County clerk that had issued my check. He had to go line by line by line on the checks to make sure this was legitimate. I have been in customer service for 20 + years. Mostly in the financial industry and started in banking. I have never been so appalled at how I was treated. Just so the bank wouldn't have the funds taken out. However they lost at least one potential customer. Me. And I am using social media to let this be known as well.
I had also contacted the Regional manager for PNC Bank Steve Walter and as of yet, he has not returned my call. Beware! PNC has horrible service. Especially the Auburn, Indiana PNC Branch!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Auburn Branch at Auburn, IN
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
1st Source Bank, AUBURN BANKING CENTER (0.0 miles)
Full Service Brick and Mortar Office
104 S Jackson St
Auburn, IN 46706
Full Service Brick and Mortar Office
104 S Jackson St
Auburn, IN 46706
Horizon Bank, 212 WEST SEVENTH STREET BRANCH (0.1 miles)
Full Service Brick and Mortar Office
212 W 7th St
Auburn, IN 46706
Full Service Brick and Mortar Office
212 W 7th St
Auburn, IN 46706
Flagstar Bank, AUBURN BRANCH (0.1 miles)
Full Service Brick and Mortar Office
200 S Van Buren St
Auburn, IN 46706
Full Service Brick and Mortar Office
200 S Van Buren St
Auburn, IN 46706
Community State Bank, AUBURN BRANCH (0.6 miles)
Full Service Brick and Mortar Office
708 W 7th St
Auburn, IN 46706
Full Service Brick and Mortar Office
708 W 7th St
Auburn, IN 46706
Flagstar Bank, AUBURN - WEST SEVENTH BRANCH (0.6 miles)
Full Service Brick and Mortar Office
812 W 7th St
Auburn, IN 46706
Full Service Brick and Mortar Office
812 W 7th St
Auburn, IN 46706