Flagstar Bank, Review

Awesome
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CoolDude1, May. 21, 2012

I love this banking center! They are so proffesional. They know me by name which is the way a bank should be. The customer service is always spot on! I've been banking there for years and will never look to go anywhere else!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Flagstar Bank, Sterling Heights/16 Mile Branch at Sterling Heights, MI
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Bad Faith
Overall Rating
Waiting Time
Other Services
by rms5934, Nov. 14, 2011

We had a homeowners insurance claim. The money had to be processed through Flagstar, our mortgage lender. They sat on the money for better than 2 months, not answering phone calls or emails.

The only thing the worked was filing a complaint with the Office of the Comptroller of the Currency. In eight days, they had sent us the check.

Try it.

Ps. They blamed it on a new employe, but they sure seemed to get it together once the complaint was filed.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Flagstar Bank, University Foods Banking Center Bran at Detroit, MI
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Not as good as they used to be
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Macee, Oct. 17, 2011

I left my bank for Flagstar a few years ago. This location was closer to my home and work so I switched banks. I was impressed with their excellent customer service and short wait for service. Everyone that worked there always seemed to like it there and greeted me with a smile. I felt welcome. Well now everything has changed. I walk in and almost never greeted. A hello every now and then would still be nice. Everyone there looks like they would rather be somewhere else. The staff that I used to know by name are all gone now. My usual wait is now at about 15 to 20 minutes. I went in to cash a simple check and the teller acted like I was bothering her. No eye contact or conversation at all. She just gave me my money and said "here you go." Well here I go looking for another bank again with better service and a little more common courtesy. I called last week to speak with the manager about a problem I had with my checking account. Its been six days and I have not gotten a call back yet. When I went in today she wasn't available to talk to me (figures). So they took my name and number and said she'd give me call. Yeah right! I'm not holding my breath. I wonder where the old staff went that used to work there. I hope they moved on to a better work environment. If they moved to another bank in the area I go there in a minute. Sorry Flagstar you shouldn't let the kids  run the candy store. I should be closing my accounts very soon.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Flagstar Bank, Ford Road Branch at Dearborn Heights, MI
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment