First National Bank of Pennsylvania, WEST MIDDLESEX BRANCH

Sharon B
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by SharonB, Nov. 06, 2019

I have been banking with First National Bank of PA for about a 1 1/2 years. I have had a great experience with each trip i make.
Very helpful, and friendly!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Hickory Branch at Bel Air, MD
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Terrible Customer Service
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by smiley12345, Aug. 01, 2019

Worst customer service ever.  I am in my 50's and have been banking many years.  I have never seen such poor customer service:
1) Leave empty pens at front desk even after employees have been informed that they are out of ink.--- Twice!
2) NO deposit or withdraw slips left at the front desk for customers to help themselves.  When asked about this, I was told, "People take too many."   Really???  A deposit slip costs peanuts, and I have to ASK for one????
3) One bank teller is very rude.  
-- Never gives eye contact
-- "Do you have enough in your account to cover this withdraw"
    It's like look it up.  You were sitting here doing NOTHING until I
    walked in.  Just do your job and look it up.  
-- "Do you want an envelope?"
    I just withdrew $500 in fives and tens, and she asks if I want
   an envelope.  Where am I going to put the cash?  
   I felt like saying, --- no, please just staple it to my forehead.
Again, worst customer service I have ever experienced in a bank.  I feel like I am doing something wrong just trying to access my own account.

I am cancelling my account and going elsewhere.

Perry Hall Branch is not like this, but the service at the Carney branch is terrible.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Carney Branch at Parkville, MD
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Solved the Problem -- Professionally and Timely
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by Launatk, Mar. 01, 2019

Since FNB has closed by two local branches and my work schedule does not align with "banker's hour's" I have begun making deposits in FNB night boxes in different areas throughout the Commonwealth.
I have used the Shamokin Dam drop on previous occasions.  Recently I was in the area and I had a deposit.  I put my envelope in the slot, but didn't get credited with the amount. I waited several days and called the bank.  
I think her name was Tammy answered the call, listen to my concern, asked if I could wait until she checked the box and I did.  She found it had gotten stuck.  Because I needed the money for an automatic withdraw, the check was credited to my account.  
Her customer service was perfectly executed and made the situation less stressful.
Thank you Tammy.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Thompsontown Branch at Thompsontown, PA
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