First Financial Bank, Review

Worst experience
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by Ajmckay, Mar. 29, 2021

The most incompetent loan officers I have ever worked with in a lifetime of home purchases. Multiple misapplied payments to the wrong accounts, leaving me with late fees that would have continued, had they not been caught by me. And, despite the fact that I have been in the the branch to try to mitigate these problems, I still face them month after month. Which leads me to conclude that the staff is completely inept. Stay away from this bank—very far away.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Financial Bank, Grant Line at New Albany, IN
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First Financial
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by ShinePlease, Jan. 29, 2021

Drive Thru is toooo slow!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, College Hill Branch at Cincinnati, OH
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missing the Portage branch of this bank
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by jimmieo, Jun. 09, 2020

been with bank when it was Main Source and stayed after the merger but i live in portage and have to go to hobart to do banking so i try to combine errands to make one trip there a month. i know they has ATMs in walgreens but i cant do normal banking there. my ONLY complaint is they need to open up a portage branch of this bank even if its just a small one like grocery stores have.the women that work there are always friendly and helpful but sure would be nice  not to hsve to travel to hobart from portage even though its not that far but sometimes its just not convenient to do so

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Hobart at Hobart, IN
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Tom Evans
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by TomE, Feb. 21, 2020

The employees are prompt, knowledgeable and helpful.  They are always available to help either in the bank or on the phone.  No long waits!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Financial Bank, Strathmoor Branch at Louisville, KY
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Inconveant but still with them.
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by ChrisBuhneing, Jan. 03, 2020

Been with this bank for many years it has change names 4 times in about 20 years but I am still with them.
They closed or Local Bloomfield office and now I have to travel about 12 miles to do any banking.
I wish they would have at least put an ATM here, would make it allot more covenant.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Linton at Linton, IN
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Very poor customer service. Do not trust your money here.
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by JimBr, Jul. 12, 2018

I came in to pay off a mortgage and spent 40 minutes at the bank waiting for pay off amount. After getting the amount I wrote a check and thought all was good. When I checked my checking balances the next month I noticed that the money was  never withdrawn from my account. I called the bank and after some time on phone found out that they accidently shredded my check. I told them I would write another check and get it to them in a few days since I live out side of town. Well work got in the way and it took me three whole business days to get back to the bank. They decided that I owed interest on a per diem basis since I did not get them a check by the next business day.  They also said they lost my contact information even though they called me 2 months earlier to review loan information on this same account. This bank is scary incompetent. Losing information and shredding unscanned checks. I am soon refinancing over 1 million in property and was considering this bank. In fact I talked to bank personnel while initially waiting for payoff amount. I absolutely will not deal with this bush league bank again. I will stick with 5/3. A little pricey but quality service I can count on.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on First Financial Bank, Batesville at Batesville, IN
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Loan payments
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by Gammaray, Jul. 06, 2018

I stopped in to pay on my loan, I had my payment book and paid cash, my payment was supposed to be $151 I gave the teller $160 and he gave me a receipt for $160, please ask your members if they actually want to put the extra amount on their loan, not everyone has exact change!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Shelbyville Ky at Shelbyville, KY
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Wonderful bank
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by ezmary, May. 19, 2018

This is a great bank, but since FF merged with MainSource, they decided to close this Camden branch and the ATM...which is a stupid move

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Camden Main Branch at Camden, OH
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