Fifth Third Bank, Review

Very very limited ACH bank transfers
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by storytime, Feb. 13, 2020

So usually when you want to move money from one bank to another it is easy. No fees and amount limit. Then we have 53 bank.  You are limited to $2000 max in one transaction, $5000 max in a month. And the topper is $3 for every transfer.
I have moved out of State and have no checks I can write so I guess I will have to make a special trip to MI just to get my money. Yes the account will be closed.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Royal Oak Main Banking Center Branch at Royal Oak, MI
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Bad service
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by Suzie2, Apr. 08, 2015

I have waited one month after refinancing my home and I still don't have access to my equity line of credit. The closer had no idea about the forms I was signing and couldn't answer all of my questions. I wasn't told up front that I would have to set up escrow myself which I can't do until they set up the mortage payments and I have an account number.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sarasota/Cattlemen Branch at Sarasota, FL
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Incompetent, arrogant bank leadership
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by JTB1977, Jul. 21, 2013

I have a long story...
I deposited $90 into a scanner-type ATM which counts the money.
Lo and behold, the machine took my money, and asked me how much I deposited. $90. The very next day, I went to the branch, and personally spoke to the manager Scott. He went in the ATM and found my money, and assured me that all overdraft fees associated would be reversed.
Looked on my account two days later, amd found over $400 in fees due to this. I called the bank - he was not there, and nothing could be done.
I call the corporate office, I was given the same answer. Finally, I persuaded the rep to remove some of the fees; $111.
They said I had to talk to Scott about the rest.
On the following monday, I get a call. Scott, the manager, said that he was not going to refund any fees because I used my account! I had pending transactions that were initiated BEFORE I deposited the money.
So, I call the main office, and spoke to a helpful gentleman named Tom.
I explained the situation, and the arrogance of the branch manager.
We both got pen and paper, and determined that I would never have been overdrawn if the $90 was deposited. Got all my fees reversed by Tom, NOT BY THE BRANCH MANAGER!! UNACCEPTABLE!!

I thought my troubles were over until I deposited a $800 check...
The morons held my check due to numerous overdeafts! CAUSED BY THEIR ERROR! I threatened to file a claim with the bank regulators; all the funds must be available after the second banking day... They removed the hold... For the time being. Scott (same man) put the hold BACK ON my account, causing a possible overdraft bonanza. I again called the branch, explained the situation, and the understanding teller went above her boss' orders, and released the hold (again.) thank goodness bo overdraft fees...

Scott at the Shorewood, IL branch is an arrogant little man; he has no business working in any industry where manners and courtesy are necessary.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Shorewood Banking Center Branch at Joliet, IL
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5th 3rd La Porte In
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by itsmcblondie, Aug. 10, 2012

I have banked here for a lot of years...personally , they try to hard with the sweetness and sunshine...way over done. Then when it gets down to business...the teller i had was not very accomodating. I had an unjust bank fee and she was no help..told her i was going to pull my account..was no probably with her...like it was her money....finally had to go above her head to a bank manager...she was much more agreeable, and waived the fee...with a smirk on her face. Credit Unions are much better than banks.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Laporte Branch at La Porte, IN
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Continual bad service
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by saaa58, Apr. 03, 2012

The tellers are great. It is the managers who walk around doing nothing when the lobby and drive-thru are jam packed. They don't return phone calls. Why should I let them use my money?

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Hazel Dell Road Branch at Carmel, IN
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