City National Bank of West Virginia, RIPLEY WAL-MART BRANCH

The Ripley branches are wonderful.
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by RetiredNavy, Sep. 30, 2016

I mostly frequent the Ripley Walmart branch but occasionally use the main Ripley branch.  I have received nothing but excellent customer service in both branches.  I have only used the Drive Thru branch on S. Church street a few times (but great service there also).  They are always friendly and helpful.  If I ever have a problem, I can just call and they are willing to try to resolve it.  I love the fact that most of the time, I can walk in and they remember me, my parents (who also bank there) and my children and always ask how everyone is doing.  When I walk into the local branches of City National Bank of West Virginia, I feel that they truly care about me and I am getting personalized service from the wonderful employees.  THANK YOU!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on City National Bank of West Virginia, Ripley Wal-Mart Branch at Ripley, WV
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Just opening an account ( online)
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by ALCarson066, Aug. 31, 2016

I went online to open a checking account with their online service, went through all the steps, started the process on Aug. 24, got a confirmation email saying I would receive 2 small deposits into the account I wanted to transfer money out of into my new account I was opening to verify it was a good account etc, once I did that they could send me the documents I needed to sign with Docu sign and I would be done, upon reviewing my application I noticed it looked like it hadn't checked I wanted a debit card, so there was a online messaging option you could use during this process if you needed to send them any questions, so I sent a message asking them to check about the debit card, 8/24.

The next day I received the small deposits and I went to the online application and entered them to verify the account, that passed. got an email saying I would be receiving the Docu Sign documents. 8/25.

The morning of 8/29 I still had not received my Docu sign documents to finish everything to open the new checking account, there was a phone number in the emails should you need help call.. so I did, for their online banking, I called talked to the women, she said of course she could not see anything to do with my online application, but I explained to her what the problems were and she said she would send an email to that department, and hopefully they would get back to me on the problem, I had explained to her I had messaged them on the online message center on 8/24 about the debit card No answer, and that morning about he docu sign documents, and still no answer. so she said she'd email them. later that afternoon I FINALLY heard from them. they Finally sent the documents to sign.

Today 8/31 I had to message them because then they ask how much I wanted transferred from one account to the new account I specified, $150.00 and that was what was approved, etc. When I checked the new account through online banking this AM, it says only $25.00 was deposited. I am beginning to wonder if I made a huge mistake going with this bank...So I sent another message, just waiting on a reply.

Very disappointed in their lack of customer support, and poor, quality of service, and I haven't even started banking with them.



* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on City National Bank of West Virginia, Ripley Wal-Mart Branch at Ripley, WV
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