Citibank, STEINWAY
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105 client reviews
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| Name: | Citibank |
| Concentration: | International Specialization |
| Established: | 06/16/1812 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CITIGROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 663, view all, view on map |
| Website: | www.citibank.com |
| Total Assets: | $1,684,710,000,000 |
| Total Deposits: | $1,327,597,000,000 |
| Total Equity Capital: | $162,945,000,000 |
| Total Domestic Office Deposits: | $747,614,000,000 |
| Net Income: | $11,169,000,000 |
| Return on Assets: | 1% |
| Return on Equity: | 7% |
| More... | |
Client Review
105 client reviews of Citibank scored 2 out of 5.
poor customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jen00, Mar. 20, 2012
Olga in steinway, NY 11103 branch helped me to open the citi bank account package, she said I can get 20,000 ThankYou Points, within 45days if I set up direct deposit and one bill payment. After 45days, I inquired my reward status to citi customer service through online client service. Citibank Online Client Services, kindly answered my inquiry, and very surprisingly, my checking account was not set up for 20,000 thank you point, she was unable to locate the promotional code on my checking. And then I visited the Steinway branch to clarify this matter, because Olga who opened my account wanted me to come over the branch. When I visit the office, Olga kept saying that if this is about credit card, I said no several times and explained that you open this checking for me but she did not listen. She was too busy talking with other client. So the other banker named Louis looked on my account, he said he will call me back after he investigates on this matter. It happened last Saturday and still no contact from them. I am very disappointed by the way you treat your client, I just wanted to make sure that my checking is ¡°THE CITIBANK ACCOUNT PACKAGE¡±, and found out that no one care about my account. Therefore, I am closing my account with CITI. I would not do any business with your company again. This is very disappointing.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Astoria Branch at Astoria, NY
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jen00, Mar. 20, 2012
Olga in steinway, NY 11103 branch helped me to open the citi bank account package, she said I can get 20,000 ThankYou Points, within 45days if I set up direct deposit and one bill payment. After 45days, I inquired my reward status to citi customer service through online client service. Citibank Online Client Services, kindly answered my inquiry, and very surprisingly, my checking account was not set up for 20,000 thank you point, she was unable to locate the promotional code on my checking. And then I visited the Steinway branch to clarify this matter, because Olga who opened my account wanted me to come over the branch. When I visit the office, Olga kept saying that if this is about credit card, I said no several times and explained that you open this checking for me but she did not listen. She was too busy talking with other client. So the other banker named Louis looked on my account, he said he will call me back after he investigates on this matter. It happened last Saturday and still no contact from them. I am very disappointed by the way you treat your client, I just wanted to make sure that my checking is ¡°THE CITIBANK ACCOUNT PACKAGE¡±, and found out that no one care about my account. Therefore, I am closing my account with CITI. I would not do any business with your company again. This is very disappointing.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Astoria Branch at Astoria, NY
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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