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Citibank, QUEENS BOULEVARD-39TH STREET BRANCH
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106 client reviews
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| Name: | Citibank |
| Concentration: | International Specialization |
| Established: | 06/16/1812 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CITIGROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 658, view all, view on map |
| Website: | www.citibank.com |
| Total Assets: | $1,696,818,000,000 |
| Total Deposits: | $1,324,835,000,000 |
| Total Equity Capital: | $170,939,000,000 |
| Total Domestic Office Deposits: | $757,473,000,000 |
| Net Income: | $13,315,000,000 |
| Quarterly Net Income: | $2,758,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 8% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
106 client reviews of Citibank scored 2 out of 5.
Excellent Service
Overall Rating
Office Environment & Staff
Waiting Time
by Buttermilk, Sep. 18, 2024
I was so very much impressed by teller Maio Huong Wednesday, September 11, 2024. She was friendly, welcoming, very accommodating, patient, and appreciative of me as a customer. I was waiting on a survey and didn't receive one. Customers really appreciate exemplary service and the service l received from Maio was topnotch. Thank you bless you.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Chinatown Branch at Chicago, IL
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Overall Rating Office Environment & Staff Waiting Timeby Buttermilk, Sep. 18, 2024
I was so very much impressed by teller Maio Huong Wednesday, September 11, 2024. She was friendly, welcoming, very accommodating, patient, and appreciative of me as a customer. I was waiting on a survey and didn't receive one. Customers really appreciate exemplary service and the service l received from Maio was topnotch. Thank you bless you.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Chinatown Branch at Chicago, IL
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Account Holder
Overall Rating
by David100, Aug. 23, 2023
Great phone system. Had to enter SSN, then account number, then SSN again, then account number again, etc., on and on without end. Super. Way to go Citibank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, SOMERS BRANCH at Somers, NY
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Overall Ratingby David100, Aug. 23, 2023
Great phone system. Had to enter SSN, then account number, then SSN again, then account number again, etc., on and on without end. Super. Way to go Citibank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, SOMERS BRANCH at Somers, NY
Was this review helpful to you? Yes, No Report Abuse
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Lee
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 9ABCD9, Sep. 13, 2022
I went to the bank exchange some euro. Because I cannot pick up Euro on the next business day, The bank teller told me that My wife CAN pick up for me as long as my wife share the same bank account. The teller even went into the system to check my wife’s name and insure me no problem for her to pick up the Euro.
My wife went to the Fort Lee branch and was refused to let her pick up the euro. She was told only the original applicant can pick up the money.
My question to your Fort Lee branch.
Why different personnel in the same branch can give totally different answer for the same matter.
I cannot return to Jersey in time within seven days. My euro will be returned to Central Bank. The entire situation cost me lost money because of exchange rate and bank fee. And a great deal of inconvenience.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Fort Lee Branch at Fort Lee, NJ
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 9ABCD9, Sep. 13, 2022
I went to the bank exchange some euro. Because I cannot pick up Euro on the next business day, The bank teller told me that My wife CAN pick up for me as long as my wife share the same bank account. The teller even went into the system to check my wife’s name and insure me no problem for her to pick up the Euro.
My wife went to the Fort Lee branch and was refused to let her pick up the euro. She was told only the original applicant can pick up the money.
My question to your Fort Lee branch.
Why different personnel in the same branch can give totally different answer for the same matter.
I cannot return to Jersey in time within seven days. My euro will be returned to Central Bank. The entire situation cost me lost money because of exchange rate and bank fee. And a great deal of inconvenience.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Fort Lee Branch at Fort Lee, NJ
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