Bank OZK, MALVERN BRANCH

Name:Bank OZK, MALVERN BRANCH
Full Service Brick and Mortar Office
Review: 3.5star17 client reviews
Location:608 E Page Ave
Malvern, AR 72104

Hot Spring County
View Other Branches
 
Phone:501-467-3111
FDIC Cert:#110
Established:03/13/2000


The Bank

Name:Bank OZK
Concentration:Commercial Lending Specialization
Established:03/03/1903
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:245, view all, view on map
Website:http://www.ozk.com
Total Assets:$36,836,173,000
Total Deposits:$29,943,663,000
Total Equity Capital:$5,407,800,000
Total Domestic Office Deposits:$29,943,663,000
Net Income:$353,084,000
Quarterly Net Income:$177,547,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:13%
Quarterly Return on Equity:13%
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Client Review

17 client reviews of Bank OZK scored 3.5 out of 5.

Worst customer service
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by DBJ2, May. 19, 2023

Made appointment with manager Stephanie. Confirmed appointment with staff member Jennifer and then we were stood up and locked out of bank. No concern for our wasted time or effort. If your thinking of switching banks for a better customer experience you will not find it here.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank OZK, OAKWOOD BRANCH at Oakwood, GA
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Gone downhill
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by steveintampa, Sep. 10, 2022

No notary on site and was told it would be a month before there was one. 3 employees there more interested in talking among themselves than any customer service. They were unprofessional bordering on rude. The walls have holes in them from taking down the artwork. the lobby was very nice, but now it is a dump.

Used to be a decent bank. Current staff is useless.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank OZK, West Shore Branch at Tampa, FL
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Alma
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by mugrug, Dec. 21, 2019

The staff is always more than willing to help me , great bunch especially Brenda and Julie

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank OZK, Hot Springs - 70 West Branch at Hot Springs National Park, AR
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