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Bank of America, ROSWELL-WIEUCA BRANCH
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312 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3661, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,589,060,000,000 |
| Total Deposits: | $2,055,465,000,000 |
| Total Equity Capital: | $245,482,000,000 |
| Total Domestic Office Deposits: | $1,926,068,000,000 |
| Net Income: | $27,197,000,000 |
| Quarterly Net Income: | $6,923,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
312 client reviews of Bank of America scored 2 out of 5.
Condescending and Horrible!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by badteller, Jun. 07, 2013
I would have rated this bank at zero stars, but there was no such option. To have received taxpayer dollars, their "customer" service could not be worse. Since banking at the Wieuca Road branch in Atlanta, GA, since 2004, I have been treated shabbily to say the least. Heaven forbid you have to deal with a teller, either in the drive-thru or in the branch office. Furthermore the ATMs will never read the checks properly for deposit and/or they will tear and skew the checks as they feed through the ATM, thereby voiding the checks - good luck with a reissue on a payroll check. The tellers are rude, condescending and in my most recent interaction, even questioned my signature thereby accusing me of being a fraud! I have banked at this branch for 9+ years, and they did not even ask to see my ID or offer the service of a manager. The teller simply kept stating that it "didn't look like your signature". I was outraged, and after calling customer service to leave feedback, I received NO reply - typical for Bank of America. I'm sure it won't be long before they get another taxpayer bailout reward for "good behavior". Thanks, Bank of America.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Roswell-Wieuca Branch at Atlanta, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby badteller, Jun. 07, 2013
I would have rated this bank at zero stars, but there was no such option. To have received taxpayer dollars, their "customer" service could not be worse. Since banking at the Wieuca Road branch in Atlanta, GA, since 2004, I have been treated shabbily to say the least. Heaven forbid you have to deal with a teller, either in the drive-thru or in the branch office. Furthermore the ATMs will never read the checks properly for deposit and/or they will tear and skew the checks as they feed through the ATM, thereby voiding the checks - good luck with a reissue on a payroll check. The tellers are rude, condescending and in my most recent interaction, even questioned my signature thereby accusing me of being a fraud! I have banked at this branch for 9+ years, and they did not even ask to see my ID or offer the service of a manager. The teller simply kept stating that it "didn't look like your signature". I was outraged, and after calling customer service to leave feedback, I received NO reply - typical for Bank of America. I'm sure it won't be long before they get another taxpayer bailout reward for "good behavior". Thanks, Bank of America.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Roswell-Wieuca Branch at Atlanta, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Bubba1Tbird 2021-02-22 16:38:59
I FULLY AGREE with the above TOTALLY NEGATIVE RATINGS for this bank and branch!!! They are IDIOTS, starting at the top with Brian Moynihan, president. This bank is run as poorly as the smallest 'mom & pop' local bank. COMMUNICATION IS NON-EXISTANT, the phone audio response system is a JOKE. Waiting times are REDICULUS lasting 30-minutes or so, regularly. Being a monumental task is the only reason I have delayed CHANGING BANKS.
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