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Bank of America, Review
Bank of America, Review
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A total of 82 Reviews with 5 Star
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Great service
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by SZRGJ, Dec. 19, 2024
It has been a pleasure to work with this bank. The staff members were all very welcoming and provided great service. The banker Mr. Zhao has helped me a lot with making a claim and applying for a credit card.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, EMORY VILLAGE BRANCH at Atlanta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SZRGJ, Dec. 19, 2024
It has been a pleasure to work with this bank. The staff members were all very welcoming and provided great service. The banker Mr. Zhao has helped me a lot with making a claim and applying for a credit card.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, EMORY VILLAGE BRANCH at Atlanta, GA
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Teri Potter
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by Tpotter, Mar. 14, 2024
I feel very lucky to have been working with Vino Gopal. He has been very brilliant and thoughtful and kind and kind.. Always ready to help even with no appointments staying late after bank is closed.. he is one of the reason I’m staying with Bank of America. Bank of America is very lucky to have him as a banker.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, FRANKFORD MIDWAY BRANCH at Dallas, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tpotter, Mar. 14, 2024
I feel very lucky to have been working with Vino Gopal. He has been very brilliant and thoughtful and kind and kind.. Always ready to help even with no appointments staying late after bank is closed.. he is one of the reason I’m staying with Bank of America. Bank of America is very lucky to have him as a banker.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, FRANKFORD MIDWAY BRANCH at Dallas, TX
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fantastic
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by Goldengate, Oct. 03, 2022
I am amazed that people are being so critical. I find that the staff here work as not only bank tellers; but interpreters and counselors.They are beyond personable and helpful.
There is such a diverse group of people who bank here. Its part of the special charm.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Golden Gate Branch at Naples, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Goldengate, Oct. 03, 2022
I am amazed that people are being so critical. I find that the staff here work as not only bank tellers; but interpreters and counselors.They are beyond personable and helpful.
There is such a diverse group of people who bank here. Its part of the special charm.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Golden Gate Branch at Naples, FL
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by GonzGonzalo13, Feb. 22, 2021
Bankers on Cermack and western do an excellent job ,on top " of their game I was treated with respect, ,promptly questions ex , and execute with sincerity ,great job !! Thank you Bank of America!!.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chicago - Cermak And Western Branch at Chicago, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GonzGonzalo13, Feb. 22, 2021
Bankers on Cermack and western do an excellent job ,on top " of their game I was treated with respect, ,promptly questions ex , and execute with sincerity ,great job !! Thank you Bank of America!!.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chicago - Cermak And Western Branch at Chicago, IL
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BOA
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by SirrAlexx419, Jan. 15, 2021
I love banking with them
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Cortaro Farms Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SirrAlexx419, Jan. 15, 2021
I love banking with them
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Cortaro Farms Branch at Tucson, AZ
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Grateful customer
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by Inline, May. 07, 2020
This branch has gone over and beyond to fulfill all our expectations, especially through this epidemic when so many banks and businesses have been forced or have chosen to close. This office has remained opened for servicing their customers and non customers in a very busy time. STAFF AND MANAGER have shown patience and knowledge displayed to the public by answering questions and being available to carry on with daily transactions as efficient and helpful as possible when the public has not in return been anywhere near as understanding when having to wait in long lines at no fault of the office staff. Let's all be more considerate to our Essential workers who are working hard to service our banking needs during these times. Signed, The lady in line witnessing what is going with the rude customer next to me. THANK YOU B of A PASO!! I. appreciate you being open !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Paso Robles Branch at Paso Robles, CA
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Overall Ratingby Inline, May. 07, 2020
This branch has gone over and beyond to fulfill all our expectations, especially through this epidemic when so many banks and businesses have been forced or have chosen to close. This office has remained opened for servicing their customers and non customers in a very busy time. STAFF AND MANAGER have shown patience and knowledge displayed to the public by answering questions and being available to carry on with daily transactions as efficient and helpful as possible when the public has not in return been anywhere near as understanding when having to wait in long lines at no fault of the office staff. Let's all be more considerate to our Essential workers who are working hard to service our banking needs during these times. Signed, The lady in line witnessing what is going with the rude customer next to me. THANK YOU B of A PASO!! I. appreciate you being open !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Paso Robles Branch at Paso Robles, CA
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Extraordinary Customer Service!!! TY!
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by gpcdds, Nov. 02, 2019
We walked into a BofA branch in NSB FL today, and couldn't have been happier. We are not FL residents but required a notary and other banking & were met with a smiling face and great service. Louise the bank services manager sat us down and took care of everything and did it with efficiency, speed and great conversation. We will be back!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, New Smyrna Beach West Branch at New Smyrna Beach, FL
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Overall Ratingby gpcdds, Nov. 02, 2019
We walked into a BofA branch in NSB FL today, and couldn't have been happier. We are not FL residents but required a notary and other banking & were met with a smiling face and great service. Louise the bank services manager sat us down and took care of everything and did it with efficiency, speed and great conversation. We will be back!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, New Smyrna Beach West Branch at New Smyrna Beach, FL
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Great staff like Victor
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by Abby152893, Sep. 23, 2019
Great service exellent staff and workers. I just walked in an someone was already avaliable and ready. His name was Victor and he was helpful in every way even showed me things I didn't know I had on my bank. Would definitely come back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Co-Op City Branch at Bronx, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Abby152893, Sep. 23, 2019
Great service exellent staff and workers. I just walked in an someone was already avaliable and ready. His name was Victor and he was helpful in every way even showed me things I didn't know I had on my bank. Would definitely come back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Co-Op City Branch at Bronx, NY
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Great Customer Service
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by Jacqueline2019, Aug. 01, 2019
I went into this branch and was very impressed with the great customer service and happy employees. Always have a smile on their faces and very knowledgeable about their transactions. Thank you for making my day and completely satisfying my needs during my visit.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Pleasant Hill Branch at Pleasant Hill, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jacqueline2019, Aug. 01, 2019
I went into this branch and was very impressed with the great customer service and happy employees. Always have a smile on their faces and very knowledgeable about their transactions. Thank you for making my day and completely satisfying my needs during my visit.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Pleasant Hill Branch at Pleasant Hill, CA
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Extremely Helpful To Meet My Financial Needs
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by rebaa, May. 18, 2019
I mainly do my business online and via telcon. I use their Rewards programs they offer on my credit cards and enjoy my rewards, especially the additional % given when I put the Reward's $$ back into one of my accounts. Several times I've needed several large sums of money wired or electronically sent to another bank, the managers went way out of their way to ensure it got done quickly, correctly and then followed up with me to ensure my financial/personal needs were met. Other than the fact a good portion of BofA is owned by the Roman Catholic Church, I appreciate their service.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Northwood Branch at Clearwater, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rebaa, May. 18, 2019
I mainly do my business online and via telcon. I use their Rewards programs they offer on my credit cards and enjoy my rewards, especially the additional % given when I put the Reward's $$ back into one of my accounts. Several times I've needed several large sums of money wired or electronically sent to another bank, the managers went way out of their way to ensure it got done quickly, correctly and then followed up with me to ensure my financial/personal needs were met. Other than the fact a good portion of BofA is owned by the Roman Catholic Church, I appreciate their service.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Northwood Branch at Clearwater, FL
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My favorite BofA Branch!
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by Tina702, Nov. 28, 2018
I've been client at Bank of America for 9 years total. Last 4 years Ive been getting my little errands done at 1100 Green Valley Pkwy. Henderson, NV 89074. People been always nice and helpful at this location! I noticed that the stuff recently has changed, I used to like being helped by Teller named MILA, unfortunately she moved to another branch. Another great professional was this young lady named Patricia she was a Customer Service Representative, she moved to other branch too. Today I met new Manager of that branch, his name is Samvel he was nice and professional. All I can say I love my Bank of America at Green Valley/Pebble Branch!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Green Valley/Pebble Branch at Henderson, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tina702, Nov. 28, 2018
I've been client at Bank of America for 9 years total. Last 4 years Ive been getting my little errands done at 1100 Green Valley Pkwy. Henderson, NV 89074. People been always nice and helpful at this location! I noticed that the stuff recently has changed, I used to like being helped by Teller named MILA, unfortunately she moved to another branch. Another great professional was this young lady named Patricia she was a Customer Service Representative, she moved to other branch too. Today I met new Manager of that branch, his name is Samvel he was nice and professional. All I can say I love my Bank of America at Green Valley/Pebble Branch!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Green Valley/Pebble Branch at Henderson, NV
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friendly staff
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by fayepeng, Jul. 14, 2018
Opened a student account with Henry’s help. He guided me step by step and was super nice and friendly!
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Atlantic-Garvey Branch at Monterey Park, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby fayepeng, Jul. 14, 2018
Opened a student account with Henry’s help. He guided me step by step and was super nice and friendly!
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Atlantic-Garvey Branch at Monterey Park, CA
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review
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by Hamid, Jul. 02, 2018
Great customer service; Friendly staff.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Crossroads Bellevue Branch at Bellevue, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hamid, Jul. 02, 2018
Great customer service; Friendly staff.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Crossroads Bellevue Branch at Bellevue, WA
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customer Service
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by NajeebMian, Jun. 09, 2018
Wonder full branch, Great customer service, Right on the business.
Can't ask for more than that.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Byram Branch at Greenwich, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NajeebMian, Jun. 09, 2018
Wonder full branch, Great customer service, Right on the business.
Can't ask for more than that.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Byram Branch at Greenwich, CT
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Outstanding customer service
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by Izzyhulme, Dec. 04, 2017
The Redmill Bank of America location is the most convenient and trustworthy Bank i have ever been with. As soon as you walk in the door you are greeted by the supervisor who is more than willing to help direct you to whoever is available and even takes time out of his day to personally help you with issues if the location is too busy or just because he cares that much. At this location i feel more than welcomed as well as accomplished when i am done receiving expert help. All of the tellers are also very friendly and have gone above and beyond to ensure i am satisfied with whatever situation i am or any questions i need answered. As a customer service provider myself for many years, the most important thing i have learned is that it is essential to keep good attitudes and enthusiasm in the work place to make customers feel appreciated and heard out. Bank of America is doing an outstanding job with this, and for that reason i am a loyal customer and recommender of this five star Bank of America location!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Red Mill Commons Branch at Virginia Beach, VA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Izzyhulme, Dec. 04, 2017
The Redmill Bank of America location is the most convenient and trustworthy Bank i have ever been with. As soon as you walk in the door you are greeted by the supervisor who is more than willing to help direct you to whoever is available and even takes time out of his day to personally help you with issues if the location is too busy or just because he cares that much. At this location i feel more than welcomed as well as accomplished when i am done receiving expert help. All of the tellers are also very friendly and have gone above and beyond to ensure i am satisfied with whatever situation i am or any questions i need answered. As a customer service provider myself for many years, the most important thing i have learned is that it is essential to keep good attitudes and enthusiasm in the work place to make customers feel appreciated and heard out. Bank of America is doing an outstanding job with this, and for that reason i am a loyal customer and recommender of this five star Bank of America location!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Red Mill Commons Branch at Virginia Beach, VA
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vice president
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by missybartell, Sep. 25, 2017
I have been trying to resolve an old issue with a certificate of deposit for over one year. The cd was over 25 years old. It was not until I went to the branch at Louetta Crossing and the bank manager, Melissa and a senior officer, Yecenia helped me and it all came to a happy conclusion.
I found them all to be helpful and concerning to our needs, did not brush us off but instead tackled the issue. While waiting in the bank lobby I observed other employees and they were friendly, knowledgeable, professional and followed up with all customers. They greeted all with a welcoming smile. My experience was a five star process and without their perseverance to help me, for no gain of their own, I'd still be chasing an old cd. Cheers to BoA at Louetta Crossing
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Louetta Branch at Spring, TX
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Overall Rating Office Environment & Staff Other Servicesby missybartell, Sep. 25, 2017
I have been trying to resolve an old issue with a certificate of deposit for over one year. The cd was over 25 years old. It was not until I went to the branch at Louetta Crossing and the bank manager, Melissa and a senior officer, Yecenia helped me and it all came to a happy conclusion.
I found them all to be helpful and concerning to our needs, did not brush us off but instead tackled the issue. While waiting in the bank lobby I observed other employees and they were friendly, knowledgeable, professional and followed up with all customers. They greeted all with a welcoming smile. My experience was a five star process and without their perseverance to help me, for no gain of their own, I'd still be chasing an old cd. Cheers to BoA at Louetta Crossing
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Louetta Branch at Spring, TX
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by jdma 2018-02-25 08:38:05
The most unorganized bank, I have ever used. I have been a customer for 30yrs, and that doesn't mean squat. The mgr, amy is rude on the phone, short, always busy. "don't have time, just make a appointment" had a very bad experience with a hacking incident, nobody would talk to me at the local branch. was told "if a replacement debit card is all I need, just call the 800 number, they can get it to you faster than I can" UNBELIEVABLE. that's who sent me to local branch for a temp card. NOW MY FUNDS ARE HELD HOSTAGE TIL THE NEW CARD ARRIVES IN THE MAIL IN 5-7 DAYS. this is unacceptable, and I will be changing banks ASAP. This problem is ongoing at the TOWN AND COUNTRY BRANCH, EASLEY, SC. Maybe a change in management is inevitable. jd in easley
The best bank I've dealt with
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by Jipimbopoy, Mar. 01, 2017
Of the more than 30 years I had my account with Bank of America and still currently hold this account, I never encountered an error in their service. My statements were always accurate and if I noticed any discrepancy which is very seldom it was because I missed or miscalculated something.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Los Angeles Main Branch at Los Angeles, CA
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jipimbopoy, Mar. 01, 2017
Of the more than 30 years I had my account with Bank of America and still currently hold this account, I never encountered an error in their service. My statements were always accurate and if I noticed any discrepancy which is very seldom it was because I missed or miscalculated something.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Los Angeles Main Branch at Los Angeles, CA
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Mrs Sheryl weeks
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by 135790, Feb. 20, 2017
They did really well
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 38th & State Ave Branch at Kansas City, KS
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 135790, Feb. 20, 2017
They did really well
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 38th & State Ave Branch at Kansas City, KS
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BOA Branch Manager Maria Pizarro and all the staff (Customer Service and Tellers) are the best
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by Americano3777, Aug. 09, 2016
BOA Branch Manager Maria Pizarro and all the staff (Customer Service and Tellers) are the best and provided me with all the needed information and excellent customer service for my personal account as well as for my business account... Gracias Thank you!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Normandy Branch at Deltona, FL
4 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Americano3777, Aug. 09, 2016
BOA Branch Manager Maria Pizarro and all the staff (Customer Service and Tellers) are the best and provided me with all the needed information and excellent customer service for my personal account as well as for my business account... Gracias Thank you!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Normandy Branch at Deltona, FL
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Minerva relationship manager
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by michelleames, Aug. 04, 2016
We make sure she working and we will wait for her she helped us out a lot she friendly and know what she doing if we just have a question she helps us out fast her name is Minerva
Grand amarrillo tx
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Grand Banking Center Branch at Amarillo, TX
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby michelleames, Aug. 04, 2016
We make sure she working and we will wait for her she helped us out a lot she friendly and know what she doing if we just have a question she helps us out fast her name is Minerva
Grand amarrillo tx
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Grand Banking Center Branch at Amarillo, TX
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