Bank of America, I-17 & HAPPY VALLEY BRANCH

Terrible Treatment of Customers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by atexas25, Sep. 11, 2013

I went in today to make a large cash deposit and was treated incredibly poorly by both the teller and the manager. The teller was disgruntled that she had to count so many bills, and acted as if it were an inconvenience to her day to assist me. After getting several varying amounts on her cash counting machine, she told me that she had ran the money through the machine three times and would not be doing it again. Am I wrong in the understanding that that is her job to deal with money? After calling over the manager, he was just as rude and appalling in his treatment of myself and my business. I have never been treated so poorly when I am attempting to give a bank money or my business, and this branch needs a serious coaching on how to treat customers. When I asked for the money to be counted by hand, they told me quite simply, "No." According to them the machine was much better than any person and they would not accommodate my request. This bank has a serious misunderstanding of the job they are responsible for doing and how valuable their customers are. I contacted the regional manager who said she would speak with the employees, but I doubt anything will be done, it will just be business as usual. I plan to cancel my Bank of America account due to this experience and I warn any future customers to avoid this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, I-17 And Happy Valley Banking Center at Phoenix, AZ
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment