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Bank of America, CARMEL MOUNTAIN BRANCH
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312 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3661, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,589,060,000,000 |
| Total Deposits: | $2,055,465,000,000 |
| Total Equity Capital: | $245,482,000,000 |
| Total Domestic Office Deposits: | $1,926,068,000,000 |
| Net Income: | $27,197,000,000 |
| Quarterly Net Income: | $6,923,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
312 client reviews of Bank of America scored 2 out of 5.
HOUDINI BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jade2013, May. 21, 2013
I'm a BoA customer for over 7 yrs but not with this branch. Yesterday, I went to cash my check at this branch as it's closer to my work.The teller took forever to help me even though there was no other people in line. It took a long time for the teller to count $1056, going back and forth changing bills and straightening up the creases??? He finally counted the cash in front of me but a little obstructed and puts it in the bin. I then asked for an envelope and puts the money in there. My mistake, I didnt count the money before stashing in the envelope. I just trusted too much I guess. After some errand I got home counted the money and it was $90 short.The next day I called the bank and reported the issue with the manager. They said that they were all balanced yesterday. I described how the transaction went and asked for them to check the video. I told him that not that I'm trying to insinuate something about the teller but I wanted for them to review the video if there's anything wrong with that transaction. But the Manager said that when they normally request for films, they're not able to prove anything.I read the other reviews here and found that other customers had the same issues. Shouldn't this cause the management to get alarmed and start investigating. We are all different people complaining about the same problem. It's shame if management choose to ignore and not do anything about this, or more shame if corporate don't investigate what's going on in this branch!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carmel Mountain Branch at San Diego, CA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jade2013, May. 21, 2013
I'm a BoA customer for over 7 yrs but not with this branch. Yesterday, I went to cash my check at this branch as it's closer to my work.The teller took forever to help me even though there was no other people in line. It took a long time for the teller to count $1056, going back and forth changing bills and straightening up the creases??? He finally counted the cash in front of me but a little obstructed and puts it in the bin. I then asked for an envelope and puts the money in there. My mistake, I didnt count the money before stashing in the envelope. I just trusted too much I guess. After some errand I got home counted the money and it was $90 short.The next day I called the bank and reported the issue with the manager. They said that they were all balanced yesterday. I described how the transaction went and asked for them to check the video. I told him that not that I'm trying to insinuate something about the teller but I wanted for them to review the video if there's anything wrong with that transaction. But the Manager said that when they normally request for films, they're not able to prove anything.I read the other reviews here and found that other customers had the same issues. Shouldn't this cause the management to get alarmed and start investigating. We are all different people complaining about the same problem. It's shame if management choose to ignore and not do anything about this, or more shame if corporate don't investigate what's going on in this branch!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carmel Mountain Branch at San Diego, CA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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