Home > California Banks > Capitola Banks > Bank of America Capitola > Bank of America, 41ST AND CAPITOLA BRANCH
Bank of America, 41ST AND CAPITOLA BRANCH
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Name: | Bank of America |
Concentration: | All Other Over 1 Billion |
Established: | 10/17/1904 |
FDIC Insurance: | 01/01/1934 |
Holden By: | BANK OF AMERICA CORP |
Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
# of Branches: | 3773, view all, view on map |
Website: | www.bankofamerica.com |
Total Assets: | $2,540,116,000,000 |
Total Deposits: | $2,031,779,000,000 |
Total Equity Capital: | $236,206,000,000 |
Total Domestic Office Deposits: | $1,909,516,000,000 |
Net Income: | $28,782,000,000 |
Quarterly Net Income: | $4,591,000,000 |
Return on Assets: | 1% |
Quarterly Return on Assets: | 1% |
Return on Equity: | 12% |
Quarterly Return on Equity: | 8% |
More... |
Client Review
310 client reviews of Bank of America scored 2 out of 5.
customer
Overall Rating
Office Environment & Staff
Waiting Time
by kjb5219, May. 27, 2015
This branch is horrible. They have one teller on the line, she is 75 years old. Meanwhile, there are 8 other young, sharply dressed employees strolling through the facility, never offerring assistance. Merchant window closed. Disgruntled customers waiting fir extended periods. Occasionally another sharp young employee will approach the lengthy line, asking what the branch could do to improve service... OPEN 2 MORE TELLER WINDOWS, THE MERCHANT WINDOW, AND RETRAIN MANAGEMENT TO PRIORITIZE CUSTOMER SERVICE. Honestly, I would have changed banks already if I didnt have access to the Scotts Valley branch. Figure it out....
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, 41st And Capitola Branch at Capitola, CA
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Office Environment & Staff
Waiting Time
by kjb5219, May. 27, 2015
This branch is horrible. They have one teller on the line, she is 75 years old. Meanwhile, there are 8 other young, sharply dressed employees strolling through the facility, never offerring assistance. Merchant window closed. Disgruntled customers waiting fir extended periods. Occasionally another sharp young employee will approach the lengthy line, asking what the branch could do to improve service... OPEN 2 MORE TELLER WINDOWS, THE MERCHANT WINDOW, AND RETRAIN MANAGEMENT TO PRIORITIZE CUSTOMER SERVICE. Honestly, I would have changed banks already if I didnt have access to the Scotts Valley branch. Figure it out....
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, 41st And Capitola Branch at Capitola, CA
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by MauraD7 2015-07-23 17:37:07
Horrible service; it all depends on who you are. they are very selective on who they serve best. I've been banking with Bank of Amerca for over 20yrs. I started out at the branch on Silver star rd. I think I've deat with just about every branch,but this branch across from the hospital and near Walll Mart seems to be good for me especially when I have a Dr,s appointment. Every year when I go to deposit our income tax chech they become problematic, every single yr. First of all there is never enough tellers,, the inside Atm I has something going on and the very same teller always rejects the check.. If a particular manager is not there, then my time is wasted to deposit my check. She does not care to look at the Id's; I think the amount and the fact that I am a woman of color bothers her.They have more attendants in those office booths than tellers at the windows. They trouble shoot for whom ever they want to. I.have sat there and actually listened to the conversation of the acting manager after declining my transaction , he spoke to another client in Spanish and approved her transaction when she did not have what was required. He has no idea that I speak spanish..This was so very hurtful, and unfair. They seem to have a high tur over of tellers, because they sure do not have a lot of tellers and no matter how busy it is they will close a window and leave one person..
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