Wells Fargo Bank, Review

Wells Fargo Bank, Review

Average rating stars based on 862 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
184
4 star:
24
3 star:
27
2 star:
33
1 star:
594

A total of 594 Reviews with 1 Star

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Worse branch ever
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Displeasedlady, Oct. 24, 2023

This branch picks and chooses who they want to treat with respect, and who they want to step on. Ive been one of the lucky to get respect. But have coworkers that unfortunately do not get the same respect.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, JAL BRANCH at Jal, NM
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Bad service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Upsgradevista, Feb. 25, 2023

This bank is terrible service rude unprofessional they are untruthful i been a customer for 30 years and shut all my accounts down cause the service here .The manager lied to me and there's 2 tellers for 15 people in line with 4 others just gossiping with the security officer about a employee someone needs to step in and investigate this back

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, PICO RIVERA BRANCH at Pico Rivera, CA
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Wells Fargo Doesn't Care!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Keithk, Jan. 10, 2023

Wells Fargo doesn’t care!
My wife and I are entrepreneurs.  We have wanted to go on a cruise for many years but due to the pandemic and challenges with the economy we have had to postpone this dream until recently.  We saved our money for 7 years and finally, December ’22, we got our wish.  
On 12/23/22 I deposited a check for $8500 in my personal WELLS FARGO acct. – this was written from a BANK OF AMERICA ACCOUNT, from a business that I OWN.  The check was signed by me.  There was plenty of money in that account to cover that check.  I am a WELLS FARGO customer since 2004!  This money was for the purpose of covering the cost of our cruise.  I have signed dozens of checks from my B/A account to WELLS FARGO acct over many years, never an issue.
We left on our dream cruise on 12/29/22.  After almost thirty hours of flying to our destination I was notified via email, from WELLS FARGO, that my check was returned and the funds were withdrawn from my WELLS FARGO acct. and returned to my B/A acct!  The reason was “irregular signature”.  
I am now on my dream cruise and notified that the money that took us 7 years to save was now NOT AVAILABLE.  Please keep in mind that I was in Europe.  I had little or no internet access and was working with a 7-9 hour time difference.  Add to that, we were in the middle of the New Years holiday making it very hard to reach people.  We were so stressed.  How are we going to get access to our money?  Time zones and holidays made this so frustrating trying to reach people and due to the limited internet access trying to move money around was impossible.  We were distraught.  
I called Wells Fargo and reached the first person who could not have cared any less.  No compassion, no sympathy.  I was told the following:  
•        my signature was “irregular”, therefore the money was returned.  
•        I explained that I was the authorized signer and was ready to offer any security measures required of me.  I was told “we understand and apologize but there is nothing they can do”.
•        I begged them to verify the check to ensure there were funds in the account.  I was told, that was not the issue.  
•        I asked them to look at ANY of my previously written checks and they will see that my signature was the same…for years!  She couldn’t care any less.
•        I asked for a supervisor and after multiple requests, she begrudgingly agreed.  After waiting at least five minutes, expecting my connection to drop at any moment, a supervisor responded.  I explained again that I was in dire straights and need them to put the money back in my account.  Again, I was received a bunch of disingenuous apologies but there was nothing they could do.  They promised me that I would hear from a supervisor within hours…..today is 1/9, TEN days later….NO CONTACT FROM WELLS FARGO.  
 
The facts:
•        The check was written from an established BANK OF AMERICA account with more than enough funds to cover the amount.
•        My signature was no different that dozens of checks written by me.  This was easily verified by a simple review of my previous check images, readily available from my account.  
•        I contacted Wells Fargo on 12/29/22.  Offered them every conceivable form of security to verify authenticity of the check they were denying.  They denied me and promised a supervisor would call withing 48 hours – ten days later, no contact.  
•        I was charged a $12 fee for the retuned check!!!!

It is clear to me that Wells Fargo could not care any less about their clients.  My cruise was saved only by contacting a friend, who was in my home town, who covered the amount until my return.  The damage was done.  I lost three days of my dream cruise because WELLS FARGO doesn’t care.  The stress was awful.  

I implore anyone searching for a new bank….Do the research.  You will see that my situation is common for this uncaring financial institution.  They are terrible people who disguise their selfish motives under the guise of “My security”!!??  My situation was easily rectifiable by a simple security check or reviewing my previous signatures.  





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, LAKELAND BRANCH at Flowood, MS
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by Skittles12 2023-06-06 14:25:26
I think what happened to this couple is outrageous! It seems like all the banks are cracking down about everything. One little thing and they blow it out of proportion! I'm very sorry about what should have been your dream vacation, It should have been the best time of your life. I pray that you did get some peace and enjoyment!
Wells Fargo I’d a rip off
 1star Overall Rating
 1star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
by Monvanda, Sep. 07, 2022

They’re almost twice the interest rates for mortgage it’s highway robbery we have excellent credit have NEVER missed or have been late on home vehicles or credit cards have extremely low cc debt and they wanted 6.85% interest on a refi for 1/4 of our home value to do some remodeling of that property which is our primary/only home

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Edgar Branch at Edgar, WI
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Customer , business owner
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Surfsup, Mar. 14, 2022

This `branch has the worst customer service of any Wells Fargo bank I have ever used. . I waited in the drive through line for 50 minutes. I was the 4th car in the line and when it was finally my turn they had closed the drive through before I drove up to the tellers window. I arrived at 4:45 PM the employees in the bank new we were out there and the manager never had the concern about his customers to send someone out to say that they would not be able to help me or the one car behind me because of closing rules at the bank and they new we were out there.. That is the biggest lack of concern for customer service I have ever seen from a bank . They let me sit out here all that time knowing they were not going to be able to help me but they serviced the 4 cars in front of me. I will never go back to that branch again and I  am considering closing all me accounts with Wells Fargo and going to another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Peterkort Towne Square Branch at Portland, OR
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by GusGus911 2022-08-31 11:23:56
Coming from a great Wells Fargo in CA with excellent customer service. I find this truly disappointing. Is this how people treat each other in small towns? I had to open one in the town I'm in. They have been fantastic. Nevada Bank & Trust. I wanted to keep my Wells Fargo account as well but now I'm having doubts.
Bad News
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by jimvt, Mar. 14, 2022

BAD experience for me. I banked there for 10 years. Although the branch was well run Wells Fargo Management is very questionable. For years every time I went in a branch they asked me to open new accounts.  Go to a new branch, get same request. Open an account here. I believe Wells Fargo Bank got in trouble for doing this. My real problems started when I needed a loan. I had good relationship with my local branch in Ossining, NY so I went and talked with the branch manager. She said the only thing they had for me was a home equity line mortgage. I had substantial equity, an excellent credit rating, so I expected a smooth process. I was told by the branch manager to contact Chris Adamo the Westchester County, NY mortgage people. He immediately referred me to Home Equity mortgage processing group in Oregon. All the mortgage processing is done there. Loan processor Wendy Williams delayed by asking for more and more AND MORE documentation and doing nothing to help in between. When I complained about the long delays to Anne Cook who I believed to be her manager.  I did not detect an independent investigation by Anne Cook of what Wendy Williams was doing. When I applied for the home equity line mortgage I told them I was in a hurry because I had bought a new house and need the loan soon. The delays by Wendy Williams and their underwriting caused me to pay $25,000 in taxes that could have been avoided. I later complained. My accountant is a former banker. After he saw my situation he recommended that I ask them to reimburse my loss. I got form letters from Anne Cook, Wells Fargo Executive complaints group in Des Moines, Iowa to no available. I RECOMMEND YOU AVOID WELLS Fargo Bank. I saw in the newspaper that a Senator is investigating Wells Fargo management. I agree they need investigation for bad management.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Ossining Branch at Ossining, NY
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No Gold Medallion Notary Service and customer service horrible
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by unhappygoldmedallion, Oct. 12, 2021

I would rate the bank -10 if that was an option. I called the 800 customer service after giving all my info and "first born" to just talk to someone in Birmingham about a Gold Medallion notary. I have been with the bank 30 years, through 3 takeovers (South Trust, Wachovia and now Wells Fargo) and this is how they treat their customers. They said they dropped that service without any notification to customers.  I talked with a flunky (I think his name was Daniel)in Birmingham and he checked with his supervisor and told me they do not offer that service anymore.  I told him I talked with a friend in another bank in town and she told me that is a very important service they must offer to their clients in their Trust Department, that is it a bonded service. The transaction had to be proven and searched before they can put their Gold Medallion on the document. I asked to talk to his supervisor and he left me on hold for ten minutes (until I hung up) and NO ONE TALKED TO ME.  VERY POOR SERVICE. The supervisor could have at least taken the time to talk to me.  That is what they get paid the big bucks for.  Instead I had to go back to the 800 customer service and go through all the private information that they require, AGAIN. She finally hooked me up with someone in Birmingham called Whitney and she told me they do not offer that service.  I told her the problems I was having and what poor service I received.  That the supervisor did not even take the time to talk to me when I called the first time. She said she will make out a complaint and I asked her to send me a copy of it.  I am so disappointed in that bank.  I will be looking elsewhere.   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Harbert Plaza Branch at Birmingham, AL
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Mrs Cunningham
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Dabo, Apr. 20, 2021

Poor customer service. My husband tried to deposit $100 into my son's account. They asked for ID. They refused to deposit the cash into the account as my husband isn't on the account. They told my husband to go to Wawa and buy a money order. They were concerned about us money laundering $100 dollars. Wasn't Wells Fargo involved in illegal opening accounts. They didn't return my husband's ID. I will ask my son to close this account. My husband spent 20 minutes waiting.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Woodhaven Mall Branch at Bensalem, PA
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Sandra Mondy
 1star Overall Rating
 1star Waiting Time
 2star Other Services
by Gram5, Jul. 20, 2020

I am going to change banks. I've been here since 1984. Service is so S L O W. Why did u close the bank on keys ferry? I really am tired of having to wait 15 to 20 mins in drive thru. Doesn't matter what time of day or what time of month. Always have to wait. Open other branch up. Hwy 42 is so inconvenient. I only go once a month to make a deposit.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mcdonough Branch at Mcdonough, GA
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Phoney smiles, BAD service!!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Bonn2, Dec. 19, 2019

Dont fall for their insincere smiles!   I soon found out I was being charged for things that I should have gotten for free!  I have been with wells fargo for many years.  I have a business, saving, and my son has several accounts with them as well (he is linked to my account).  I was beong charged for MANY services I should not have!!   I was recently out of town on business and went to a different wells fargo branch and the woman who helped me was surprised I was paying for the service I asked her for!  She then had my account changed so i wouldnt be charged for that service again!   My newtown branch employees NEVER bothered telling me.  I went to the newtown bank the following week for a very large bank check.  I shortly returned because I forgot another transaction.  The manager of the bank was just standing next to the teller, her arms crossed, smiling and just standing there while I just stood there waiting!!  I believe she was purposely ignoring me.  When she finally looked up, i joking said “shooting the breeze I see”.  She chucked and she still stood there doing absolutely nothing.  Finally, she casually just slowly walked around, again doing nothing as I stood there.  I waited for the other teller to finish with her customer.  There was a few other negative ordeals that happened that very day but I will stop here. From all my years of working with banks, Wells Fargo in Newtown is by far the worst yet!!   I am fairly certain any other bank you choose would be have at least some integrity, and care about not wasting your time!!  I am quite certain Newtown Wells Fargo is lacking any professionalism/integroty whatsoever.  I will never be doing business with them again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Newtown Branch at Newtown, CT
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by Unhappy31548 2020-11-11 18:11:25
We have been trying to get a refi with no money back to us. We paid $500.00 for an appraisal, sent all the paperwork electronically, then wells Fargo tells us they list the paperwork. So, we sent it again, NIW wells Fargo tells me that it may take 90 days to close.. Un sat
Negative experience with RO
 1star Overall Rating
 1star Office Environment & Staff
 1star Other Services
by MichaelaG, Oct. 16, 2019

I have had the worst banking experience in my life yesterday, at the East Point, GA branch.

I have a WF personal checking account and an insurance company sent me a refund check for my business name. I had closed my business account in December and was now required to open a new one.

I met with RO, who looked at my llc paperwork and asked for my EIN. I told him that I'm doing everything through my SSN. He said that I needed an EIN. I told him that I'm the only member and a single-member-llc is a disregarded entity by the IRS

-----------------------------
For federal income tax purposes, a single-member LLC classified as a disregarded entity generally must use the owner's social security number (SSN) or employer identification number (EIN) for all information returns and reporting related to income tax. For example, if a disregarded entity LLC that is owned by an individual is required to provide a Form W-9, Request for Taxpayer Identification Number (TIN) and Certification, the W-9 should provide the owner’s SSN or EIN, not the LLC’s EIN.

Longer version here.  https://www.irs.gov/businesses/small-businesses-self-employed/single-member-limited-liability-companies
-------------------------------------------

He told me that I was wrong. I asked him to call his superior so that they can clarify it for him. He said that he didn't need to ask anyone, because he knew. I told him that he was obviously not educated on the subject and he walked out and got 2 other guys to stand in his office and tell me that I didn't know what I was talking about and tried to intimidate me to leave.

This was absolutely ridiculous behavior. How can you have people working in a customer service capacity that don't know the rules and have too fragile an ego to try to ask someone else to make sure about the situation?

He never even bothered looking at my checking account, which had a substantial amount in it - so, I clearly wasn't trying to scam them for a $ 500 check. Maybe it's because I'm a woman, maybe it's because I'm white. Who knows. Bottom line is that they were wrong and weren't willing to even entertain that possibility and treated me with huge disrespect.

Fortunately, when I had calmed down, I called the Moreland Ave branch and spoke to Mr. AC, who was educated enough to know that I was correct and he helped me open the account, so that I could deposit the check.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dorsey East Point Branch at Atlanta, GA
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Time to get back the Constitution
 1star Overall Rating
 1star Other Services
by Constation, Jan. 28, 2019

I have been a costumer of Wells Fargo For 8 years and recently we discovered that  Wells Fargo gave two mortgage loans on each of or two homes one in Valdez Alaska and one in Cottonwood Heights UT to Karen Stokes formerly Karen Cummings.  The realtors that we worked with on these two homes are Sound Realty Alice Mcdonald in Valdez and Jim Williams Realty Spencer Wheatley in Cottonwood Heights Utah. Jake Kilgtow in Wilson WY apparently has been involved with this fraud in WY.  The Bank Manager in Valdez literally was from Jamaica of which is awesome, but she literally was working stocking shelves at Safeway on a J-1 Visa four years ago and somehow became the bank manager, she lied to me saying I had no mortgages on my homes, We heard she fled town.  While I was in Wilson Wyoming I had another Bank Manager tell me I had no loans getting lied to again. The Jackson Hole banker printed out the loans and was very concerned and professional but Wells Fargo has done nothing about the fraud.  I guess the people that had there lives destroyed by the Valdez Police department, banks, realtors and attorneys where there homes went empty after Jeremy O-Neal and Matt Wadsworth of Providence medical Center. Wells Fargo and First National Bank Alaska (FNBA) who set these Americans up for failer and with Sound Realty left the home off the market in some some cases for 2 plus years just so illegal mortgages could be pulled and it appears that they left the heat off on purpose so the pipes would freeze so the realtor and the contractor Mike Hamilton Construction and Dan Vandermulen could double dip getting a higher then necessary construction loan spend 1/4 on to fix it for there own and invest the rest with Paul Moore, Platt River Equity, Rittman and Nyquist financial. Class act Pyramid Pool Investment scheme ripping off the hark working people of our Country,  Attorneys that appear to be involved Quackenbushes, David Henderson, Kara Hyquist, Lynda Lymon, Evan Bareckman and Brenna Bell and Clarkson.  I Went to the Valdez PD and they showed me who they are by not investigating it, because this would mess up the assets they have have accumulated getting mortgeges for a brilliant Pyramid Pool Investment that is sure to crash our econamy.  Then I went to the FBI in Anchorage and met with some one who claimed to be an agent and he give me a bossiness card with a .net e-mail instead of a .gov and the e-mail went to some David Blankenship.  We have the title recorder at the city hacking titles, Eric Bobo the State of Alaska digital security officer hacking changing titles at the state of Alaska and the City DA Jake Stacer setting citizens up so Wells Fargo, First National Bank Alaska William Stark, Doug Longacre, Bill Walker and Brenna Bell and Clarkson Law can get away with hurting famlies, embezzlement and fraud While Bright Solutions and Lee and Lucas Brown of Tune Geeks in the Woods can hack the City computers trying to destroy the proof of this Fraudster Pyramid Pool Group that is going strong.    Time to take back the constitution!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Valdez Branch at Valdez, AK
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by GolDvsFaiT 2019-05-25 16:22:12
Maybe your mortgage was held by a spouse and not in your name... I highly doubt a manager would not help you if you held loans. Just my .02
Division Manager Sentry Management
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Nunu13, Nov. 09, 2018

 The branch manager for the Berwick Plantation SAVANNAH ya location of Wells Fargo is absolutely the most unprofessional, inappropriate and disappointing representative your bank could have. The way our client, Board President was treated yesterday was appalling. She simply needed to close an account of less than 300.00 and was abused, our firm torn down, refusal to assist her even though she had an authorized signatory letter, the By laws and covenants.  What our board conveyed to us as to how they were treated and what this person had to say about my firm who has zero dealing with us was shameful and embarrassing to our client which was once your client.  Is this how you treat people who need to close and account? You humiliate them in public in the presence of other customers?  Your Branch Manager for this site just secured the loss of any clients we would have referred to you.   You lost the opportunity to be considered for a 1.3 million dollar loan project we had been discussing.  Never will I allow our clients to consider your banks again after the total lack of regard for our Board President and the need to humiliate her and I would caution very carefully should you continue to allow this person to serve in the BM capacity what slander and libel is and not to take for granted they may say anything they wish without repercussion.  I would recommend to any one thinking of using this bank specially this branch never to do so.  They do not value the client.  They allow abuse and what we deem a complete and total failure of customer service and professionalism and of the Branch Manager is not looked into for what happens yesterday then it speaks volumes as to why they felt they could behave in this manner.  We will be reporting this to Wells Fargo board of directors for Wells Fargo and file a grievance with regarding what took place at that branch yesterday.  I reiterate that my company will never consider Wells Fargo for any type of banking or lending needs and remove any opportunity we discussed with you to provide a possible loan for our client of 1.3 million dollars for a project upcoming.  As a result of your branch manager never wipukd Wells Fargo be considered.  

We will get the account closed.  We will be filing grievances with every entity appropriate and will never allow Wells Fargo to provide any banking need to our clients.  

* this review was made on Wells Fargo Bank, Berwick Branch at Savannah, GA
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Waiting time was ridiculous
 1star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 3star Other Services
by Liz11, Jul. 26, 2018

I waited over 30 minutes to be seen by one of the bankers and no one said anything to me and one of the tellers went to assist someone else before me. I’m not the one to complain but I just wasted my time and no was took the time to inform me about the wait time. One of the young ladies (teller) was kind to me so that’s why I gave the 3 stars other then that it was such a bad expericance. Not enough staff defiantly needs improving.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fleming Island Branch at Fleming Island, FL
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Charlita Brooke, awful customer service manager!!
 1star Overall Rating
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by dami2, Apr. 28, 2018

Although I've been Wells Fargo's customer for over 9 years but I closed my account after I moved to Hunt Valley area.  This Wells Fargo's branch has a nasty and absolutely unprofessional attitude and  customer service.  Looks like Charlita Brooks is a part time employee; however, I have been dealing with her a few times and gave up Wells Fargo bank altogether!! She has been ling to me about bank rules regarding cashier's check and did not let me to withdraw from my own account while I was able to do the same request at the Wells Fargo York Rd and Timonium right after I left Hunt Valley branch. Charlita Brooke is one unprofessional bank employee and it is huge shame on Wells Fargo management as how come and based on what qualifications they have hired this nasty women!?  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hunt Valley Branch at Cockeysville, MD
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Wells Fargo Branch, Bengal Blvd.
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by bbbbankmeanies, Dec. 05, 2017

I went to Wells Fargo to deposit some money that I had acquired from my business that was mostly in 10's, and was questioned by Shelley the bank teller and I quote "What's with all the 10's?" First of all, you are a bank and the last time I checked 10 dollar bills were accepted . I think it is incredibly rude and in poor professional conduct to ask why I have so many 10 dollar bills and ask me to explain that I own a business. I have never had a problem with Wells fargo but now I am truly considering changing not only my personal account but also my business account with wells fargo, Thanks Shelley!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bengal Boulevard Branch at Salt Lake City, UT
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Overall experiences.
 1star Overall Rating
 1star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by fordham10, Apr. 13, 2017

Staff is very accommodating and friendly. But every time our branch has been sold from one bank to another fees have gone up, service has gone down. This rush to consolidation has resulted in a local bank that is no longer "local". Mgrs and staff are not allowed to make independent decisions.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Academy Plaza Branch at Philadelphia, PA
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STAY AWAY FROM WELLS FARGO ROUTE 22
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Tee1017, Nov. 03, 2016

This is by far the WORST Wells Fargo bank to attend. Not only are the tellers nasty and rude, but they also make you feel uncomfortable. I usually go to my Wells Fargo Bank on Morris Ave (which is excellent service), but went to this Wells Fargo for the second time and was disappointed YET AGAIN. The first time I went to this bank, the teller was giving me an attitude about my check because it was handwritten by boss and made me feel as though I was a shady customer. I work for my money as much as everyone else. On top of this, the teller even had the audacity to give me the third degree on why my CHECKING account was -1.00, when it was only negative because they transfer that dollar into your savings. The SECOND time I went to this bank (which I only went to because it was convenient at the time), not only was the line out the door, but the staff in general seemed lazy. After sitting in line to give MY money to the bank for 20 minutes, I decided to deposit my check into the ATM (bc normally my regular bank clears my money every Thursday when I deposit my check at 3:45 pm), and again ANOTHER issue occurs with this bank. Not only was my money never cleared, but after calling the Wells Fargo customer service center I was informed that this was an act of pure laziness. After the customer service rep looked at all my transaction history he informed me that there is staff at the bank that clears the checks deposited. If I didn't deposit my check right before closing my money should be available to me. At the Wells Fargo on Morris Ave I deposit my money at 345 every Thursday and my funds are available to me immediately because THEY DO THEIR JOB THERE. There is no reason why a legitimate check is being deposited almost 3 HOURS before the bank closes and my money isn't available until the following morning. PLEASE THINK IT THROUGH BEFORE YOU GO TO THIS BANK. You will be unsatisfied every single time, because I am not the only person who attended this bank and had these issues. I really hope this helps those of you who work for your money and use the bank to HELP ASSIST YOU WITH YOUR MONEY, not give you a hard time and inconvenience you because they are lazy.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Route 22 Springfield Branch at Springfield, NJ
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Identity Thieves Working At WELLS FARGO locations Coast to Coast! We were victimized!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by IDTheftReport2020, Oct. 22, 2016

From California to Florida WELLS FARGO has a huge problem with employees who are identity thieves. In Port St Lucie Florida our friend Mary Ann Schoens went through hell after Marland Anderson stole her identity and emptied out her account. She was in her late 70's and the stress from the event was horrible; in fact she died a short time after the WELLS FARGO thief who pretended to help her when she went into the branch location where Marland worked. Instead he stole her identity and several other customers and created duplicate debit cards illegally used them to access cash from ATMs! Marland was caught on video taking the cash using the fraudulently created cards. He was arrested - convicted and went to jail. Lots of the 5300 employees WELLS FARGO CEO John Stumpf talked about firing when he was in front of the Senate and House hearings investigating WELLS FARGO were actually identity thieves!! No wonder John Stumpf did not want to discuss it but many of them can be seen at IDTheftReport2020,including Marland Anderson. Bank of America has a huge problem with employees like Mario Elizondo stealing customers identities. Elizondo worked at CEO Brian Moynihan's Bank of America Chicago branch location called the Six Corners Bank of America on Irving Park. Like Marland Anderson, Mario Elizondo created bogus debit cards from the identities of senior citizens he stole and then emptied out their accounts! Mario Elizondo even used the funds for extravagant travel like the trip to Barcelona Spain and Mykonos Greece that he took his lover Jorge Cadenas -also a veteran identity thief - on during August 2016! There are thousands of victims in these cases which are usually at the megabanks rather than community banks.Bank of America was never even aware that Elizondo, a veteran Bank of America employees, was ripping off customers. It was only through a tremendous amount of investigative effort by IDTheftReport2020 associates that led to Mario Elizondo as being the perpetrator. Bank of America denied the claim of the Chicago senior when they conducted their so-called bogus investigation and told the victim he was the person their investigators said was responsible! That was completely unacceptable and ultimately untrue. The victims account was an untouched Roth IRA account which Elizondo attached a checking account to and then the bogus temporary VISA ATM card. BEWARE IN DEALING WITH BOTH WELLS FARGO AND BANK OF AMERICA! Many more details can be viewed at IDTheftReport2020.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Schaumburg Branch at Schaumburg, IL
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where to start with this bank?!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by fefebeth, Oct. 04, 2016

 this bank is scammers they are so quick to accuse people of doing wrong and will lock your account up with no warnings or written notice. do not mess with this bank im telling you! I have dault with them in the past and each time I regret ever dealing with them!I'm 31 years old and i have four kids and a teen. I hate when I'm treated like a child because of my looks and voice.  People assume I'm a very young adult and not in a good way, but I let them just to see how far they will go and to see what kind of person they are. well this younger banker basically tried to accuse me of planning a scheme with my debit card by the way don't even have my name on it. she went on and on about how they fix it to were the scam couldn't be done anymore. my whole thing is she was so worried about me and other folks when the fact of the matter they was on the world news for scamming their customers and opening accounts in people names just to make it look like they were meeting sales. but anyhow this young banker had the nerve to ask for my log in information and not only that ask me what was my source of income and ask if I was planning to do direct deposit with them and i told her yea. but ofcourse by law the bank isn't allowed to set up direct deposit without me filling out a form I honestly don't know how she did it but she did it she cancelled out my direct deposit with my other bank and set up the direct deposit with their bank I was waiting and waiting on my money to post I thought my other bank was holding my funds. I was going off on them like crazy because I missing almost 700 dollars in my account and i started getting a feeling like what if somehow wellsfargo had It sent to them and sure enough I got a message saying my direct deposit has posted. do you have any ideal how stupid I felt going off on my other bank accusing them if stealing my money and sending them emails and calling them I swear I'm not letting this crap go! this was pure fraud and i have solid proff thank god this may not seem like a big deal to you but to me it Is. that is just creepy for someone to call with your personal information pretending to be you or even signing your signature to get what they want. my entire day was taken up today because of this crap and not only that I tried to close my account out and they wouldn't do it I wasn't negative or nothing didn't owe them crap tell me why when i went to the bank to pull my money out from the direct deposit they setup they tried to tell me i couldn't get it out ofcourse after a good 25min they came off it and I told them my account should've been closed.and i also said my money wasn't never suppose to come here to begin with. I didn't tell any of you to setup direct deposit for me and then I said again I want Thus account closed.well the next day I logged in my account to make sure nothing was going on but sure enough my direct deposit that I withdrawn they made it disappear like it was never their now I owe them like 659.07 and when i called they tried to say they sent my money back because my account was closed at that Time but it's not even closed so that was another lie and the 2nd lie they said was I have to pay the money back. thats one thing I hate about wellsfargo they know how to make transactions disappear. but they messed with the right women I'm sueing them for emotional distress and finacial distress because I was late getting paid because of them and the stress they caused me of not knowing were my money was for six days was wrong. like I said I have kids to take care of and I'm pregnant all this unnesserary stress and also they lied about a check I deposited last month they said it was counterfeit when that wasn't the case and i have prof of that as well I never deault with so much bs in such a short period of time in my life with a bank I can't believe they took a chance of lossing their job over something so silly all I know is you can't do harm to me it's splitting a pole or crossing a paths with a black cat you jenxs yourself for nothing!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Canterbury Branch at Fort Wayne, IN
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