Wells Fargo Bank, Review

Extremely Disappointed with Service
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by Aprilz1, Aug. 05, 2021

Originally, I chose to seek a loan through Wells Fargo (Uhler Road, Forks township) due to my current credit card I have with them & their close proximity to my residence. After having a delightful experience with Banker Bujar Rama during the application process I felt hopeful about securing a personal loan and possibly establishing a future relationship with the Financial Investments section.  However, I am exceptionally unpleased with this entire loan application process. Rather than a transparent process they have made this a circus where one needs to jump through hoops.  As requested I provided the most recent Pension statement as they are only distributed quarterly (APR - JUNE 2021), I even went beyond there request and provided my additional rental income receipts and my current Tax Documents.  I more than meet the required credit score and income requirements for this loan.  Who doesn't have debt but to ask for documents that were already submitted is nerve-wrecking at the least. Especially when you clearly didn't look at the documents.  Additionally, the secured email system is beyond problematic, It rarely recognizes my personal information. This process has been unprofessional, slow and unnecessarily arduous. I'm very disappointed in their treatment and no longer want to continue with this personal loan application.  

Hopefully in the future you can implement a more user friendly and reliable communication system.  

Extremely dissatisfied.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Forks Branch at Easton, PA
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Need better hours
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by JasperMakes8, Aug. 02, 2018

Need later hours for those who work in Houston. At least 2 days a week stay open until 8 pm.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cleveland Branch at Cleveland, TX
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Wells Fargo service
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by AFlores, Jul. 23, 2018

Used to have good Customer service but the last 3 times I have been there they have directed me to another bank thats a mile away because they just dont have time.. They made me wait twice to pay off a house to end up ssying they couldnt do it.. notarize a paper they could not help..

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Forest Lane Branch at Dallas, TX
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Had no problem with wells fargo but had attitude with rude judgmental banker LISETTE LISBON
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by Wandathewanderer, May. 05, 2017

So my bank statements with wells fargo was very good. I have a joint account with my husband and my savings was excellent with earning onterest. My husband had a legal order of child support and i only got involved in this because my name was also in joint account so wells fargo did the proper thing. So i had to adjust and open up an account on my own. i went to this branch is cassekberry florida and the spanish speaking banker LISETTE LISBON told me she cannot open an account under my name cause WELLS FARGO DONT WANNA DO BUSINESS WITH ME ANYMORE. kind of rude and bitchy attitude for a mere banker of sales like her when she didnt even open the account for me in the beginning. She speaks in behalf of the company herself. A compalint was filed on the corporate office of this rude banker in casselberry. FYI MS. LISETTE LISBON, i can still open my account. SHE WAS JUST A SMART ASS trying to not show she doesnt have the capacity to open my account. SHE SHOULD HAVE SENT ME TO CORPORATE OFFICE INSTEAD IN SAN FRANCISCO, CA. SINCE i opened my account there and she doesnt even know. What pisses me off, is she closed my account and by passed my right to say i dint wanna close my acvount. Do not open an acciunt with this LISETTE LISBOA here in casselbery. She is judgmental and she dont know and acts like she knows everything. Corporate office of WELLS FARGO already told me i can still open my account in another branch. And they themselves suggested i transfer to another branch if i wanna open an account. Be warned never to open an acciunt with a Spanish banker LISETTE LISBOA. always ask for manager when dealing with this branch. And one day am gonna go back and show Ms. LISBOA that am still a wells fargo customer. And she bettet say sorrt for closing my account.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Casselberry Branch at Casselberry, FL
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new online banking is not useable
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by esj1899, Jan. 02, 2017

Unfortunately, Well Fargo changed its online site and it looks like a video game--hard to find balances, let alone do your banking. I have heard that the feedback has been terrible and am confused why Wells Fargo made this change . It is awful enough that we have reverted to paper statements that are readable and are looking at other banks after banking with Wells Fargo for 20 years. The Wayzata branch has a wonderful staff and I will be sorry to leave them, but the corporate office clearly is misdirected. Advice to corporate office: fire your product team.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wayzata Branch at Wayzata, MN
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Wells Fargo employees
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by bonnersferry, Apr. 17, 2015

The staff have an issue in treating other staff members with equal respect. There is favoritism among staff members. I witnessed an employee pushed to the point of crying due to her coworkers not trying to cooperate nor listen to her when a problem occurred and she could not do the task she was asked to perform due to something being out of her control. I also noticed all the negative treatment was pinpointed to her. This upset me greatly, because coworkers need to respect each other and not make the environment hostile to another coworker. I think this problem needs to be handled immediately with this review. If the problem continues, I will feel the need to contact the branch manager and complain. If I owned the Wells Fargo company, I would be most displeased to find out people who are employed by one of my establishments are treating their coworkers in such a rude manner.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sandpoint Branch at Sandpoint, ID
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Ronald Osborn
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by TiredOldman, Apr. 15, 2015

I have been with this bank since it was taken over when the Obama administration decided Wachovia needed to be taken over by Wells Fargo.  The quality of service has been of a much poorer quality ever since.  It is a mega bank that really has no interest or interaction with the individual.  I have been on the phone for over 20 minutes to try to change an appointment time today.  At this point I do not care that they expect me and I will not show up.  They can not even answer the phone, even when it is an inside line that only the big headquarters has and transfers you too.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Belleview Branch at Belleview, FL
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Winter Garden Dillard St Wells Fargo
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by JWolff, Mar. 31, 2015

I only have deposit boxes here. As it is the closest bank to my home.
One out of 7 times I get right in and out. Hit invariably just to get into my box: I have to wait 7-25 minutes.  It really makes pulling valuables in and out of the box a big drag. I have tried to make an online appt to do this: but the officer who I had the appt with shamed me and said that was NOT what Appts are for.  
I would just like pleasant, relatively quick service here
The staff all keep bumming me off to underlings because they don't want to do it. It might help also if they would clean up and organize their security box vault.  It is disorganized and the signature files are a mess. It looks like no one Cleans or organizes this area ever.
So far, I am tolerating this.  But if things cintinue, as is: I will love my stuff elsewhere.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, South Dillard Street Branch at Winter Garden, FL
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Tanglewood Branch Visit 2/3/2015
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by MelissaG, Feb. 11, 2015

The Tanglewood Branch of Wells Fargo in Roanoke, Va seems very unorganized and the staff there acted like know-it-alls.

They were talking to a woman, myself, with over 22 years experience in personal banking and finance. Yet they kind of talked down to me, as if I did not know what I was talking about. The girl I first met with was a Brandy Setliff, and then another of her colleagues whom I did not catch their name. The reason I did not catch their name was because they never told me. How unprofessional, right? Thats just the beginning.

The Setliff girl started things out in completely the wrong way by not addressing me properly, and not asking me the right questions. She seemed untrained and was a little rude.

After I was handed off to her colleague, I was not treated any differently, though they did start asking the right questions and they did address me as Ma'am. So it wasn't terrible, though they could have introduced themselves.

I am compelled to give an average rating here because of the treatment I received. If they want to continue with good service in the future they need to do things differently here, and address others with respect. Thats my suggestion and I would request this be forwarded to the bank manager.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Roanoke, VA
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bookmark
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by bookmark, Jan. 26, 2015

Although I found Wells Fargo to be competitive with other banks and businesses I found the "officer" staff to be less than average in thier knowledge.  For instance a notary that does not know what they can or cannot notarize; a financial officer that calls the customer and makes an appointment then is a no show and or the probable person does not remember making the appointment.

The tellers and the genteman stationed (standing)near the door appear friendly and knowledgable.

The tellers seem to know their jobs better that the officers do their's.  Unoccupied tellers will greet a customer when they enter the bank and ask if they can help.  I don't remember tellers doing this in any other bank-usually they just stare and wait for a customer to approach.

 The employee (greeter?) that stands "guard" near the door by a tray of unappealing cheap cookies is large/tall and reminicent of bouncers in movies (his station, standing near the door enforces this erroneous impression).  The gentleman is pleasant and helpful if one speaks to him  but appears intimidating-was that the bank's intention in choosing this person for the job-whatever that job is? Would a short thin man or a woman not meet the job description?  

Overall the bank as a whole, does not appear to be very customer orientated;from the hostile (bright red and yellow) color scheme of the "wild west" logo to the mundane, bland office deco and matching overall human factor.

It is pleasant to discover the friendly and helpful tellers and "greeter" as opposed to the officer level employees.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
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Poor customer service
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by Dh852808, Sep. 19, 2013

Besides a couple of their employees that have been sincerely nice tome whenever I see them, there were two incidents that made me question their overall customer service quality.

This happened awhile ago. Somehow the year I was born was incorrect (after years of it being the right date) and a teller noticed it didn't match my license DOB. At that time I had a paper license as I was waiting for mine in the mail. He said they couldn't change it without my actual license card. He did ask for help from a higher person. What bothered me the most from the guy and the lady that helped him was that I could tell they assumes I was a fraud by the way they looked at me. Their computer showed I was 27 years old, I dont even look like Im 21! A few weeks later I happen to be sitting at one of the desks with a lady and she noticed the same DOB error. I mentioned what happened at the teller and she told me I could use my passport to correct my DOB. And next time I went in I looked for her and I did just that.

More recently.. I went in with my newborn carrying just her carseat in with me. I felt it wasn't necessary to take out the stroller for a quick stop to deposit some money. The teller was friendly. She asked about my daughter and my experience with motherhood as this is my first child. As I was leaving, two ladies stood next to eachother talking and leaning against the cubicle walls by the line entrance. I looked at them as I walked toward the door and said bye. They stopped their conversation for a second to say bye back and continued talking to eachother. All other times I went in while I was pregnant, if there was someone standing the door area, they kindly opened the door to let me out. It would have been nice for one of those two ladies to have opened the door for me. I mean I had no trouble doing it myself but if I saw a lady carrying her baby in a car seat and the doors didn't open automatically, I would have been waiting to hold the door open as she made her way out. It's the little things that count when it comes to customer service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Union Landing Branch at Union City, CA
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PERFUME! puke!
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by grevemiss, Feb. 05, 2013

Please please tell the Kathy lady in there (pry 50 years old; bleach blond hair, heavy set gal) to stop w/the nasty perfume! My eyes hurt every time she helps me. She is SOOO sweet and nice and I love to talk to her; but have a headache w/in 30 seconds of speaking w/her. Please please make it stop!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Decatur Wal-Mart In-Store Branch at Decatur, TX
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staff needs a talk about wells fargo customer service
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by lily89, Jan. 04, 2013

It was my first time at this bank. I was going to deposit money and a woman named Ally called me over to her window. When I walked over she said nothing to me as she was finishing a prior transaction. 4 mintues went by before she told me "I'm finishing something so you'll have to wait." I went to another teller who handled my transaction. He was very nice and up to. WF standard..Love wellsfargo bank not this one..please improve

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 82nd & Johnson Creek Blvd Branch at Happy Valley, OR
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laurel park branch
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by wannabe, Dec. 27, 2012

Staff at bank is very courteous,  however they are forever changing for some reason.  It seems that Wells Fargo has cut staff too far below what is needed.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Laurel Park Branch at Hendersonville, NC
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Wells Fargo North Natomas - comedy of errors - but not funny!
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by WFBnomore, Dec. 13, 2012

I have had a checking and savings at the Sacramento area Gold River Branch for many years.  Opened a new checking account at the Sacramento North Natomas branch and asked them to add my new account to my ATM card which I was told was done.  Also asked that my original checking account remain the primary account on the card.  Still got a new card in the mail so I registered my new card and destroyed the old card.  Went on a trip and when I tried to use the card it said it was declined.  I called Wells Fargo to see if maybe they linked my new account as the primary.  They did.  They changed that and told me I could continue to use the card as a credit card, but to wait 2 days before using it as an ATM card to get cash.  6 days later now it still doesn't work and tells me my pin is incorrect which I know I didn't change.  Wells Fargo tells me I have to go into a branch to get this fixed even though they screwed it up and I'm a 3 hour drive from a Wells Fargo where I'm located during my travels.  This was a comedy of errors and I will be changing banks when I get home.  No more.  I've had enough.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Natomas Branch at Sacramento, CA
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More Information Please!!!!
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by shawtymackintosh, Oct. 04, 2012

So, i was informed to go to the nearest bank. I did that, and what happens, i enter the bank and then wait in line like a patient individual would. I get to the front and what happens, i am undirected on where to go. Seriously people why put the sign in sheet where it cannot be seen?? what if there are people who are visiting from another state? I mean come on what if you are a new banker? yeah, that's my QUESTION OF THE DAY>>>>>
The moral of the story is,(a)(know your personal banker before going ANYWHERE)(b) Bank Managers, please please please hire appropriate Bankers, they make and/or make your Bank.. i seriously see why no one is rating this bank as a good bank.


* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Waldorf Branch at Waldorf, MD
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Wells fargo.. Far from GREAT!
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by BetterTomorrowToday, Sep. 04, 2012

Being a customer there for 8 years, the Staff has always had attributes of the condescending with socialistic nature. Insulting remarks that can seem innocent at times and others that are just right wrong from their side of the counter. Having to live with their remarks, I am now in the place I am not letting them go with them UN-notced! The other bank I have banked at for 30 years have dealt their have way and beyond their treatments. If not for Family members that I have to deal with on a monthly basis, I would not go there again! Gregory Morrow  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Troutdale In-Store Branch at Troutdale, OR
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Beware of bad STAFF ..
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by plumas, Sep. 04, 2012

This bank is a wonderful bank , except we have a few staff people that are racist against Hispanic people. There is a skinny black guy .. .He is so racist , he treats you like you are garbage. He is very rude and he gets you checks and says he has deposited them and turns out he decides to deposit them in another account. That happened to me and after 3 days and me talking to the manager I got things fixed but the manager seemed like It was whatever. I HAVE TO PAY MY BILLS AND THIS GUY didn't seem to care , the manager or him never apologized for the inconvenience..... They will take their time and be rude to you .. and never apologize !!! I am not going to have that guy check my bank account anymore! as for the other employees , they are wonderful people !! ...
The manager isn't doing a good job with the staff that's profiling hispanic people and treating them bad

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Rivertowne Commons Branch at Oxon Hill, MD
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Thank god for Kayce
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by DSPettit, May. 24, 2012

This location in general is so so... Most tellers seem to have a crappy attitude, which is probably why they've been hiring so many new ones. The mortgage officer is rude and a waste of time which is too bad because we took our business elsewhere for a home loan, her loss... BUT Kayce is an amazing teller, and the only reason I keep coming back to this location. Probabably the most pleasant and professional person in that building. At least they did something right :)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Clifton Branch at Clifton, CO
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Thank god for Kayce
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by DSPettit, May. 24, 2012

This location in general is so so... Most tellers seem to have a crappy attitude, which is probably why they've been hiring so many new ones. The mortgage officer is rude and a waste of time which is too bad because we took our business elsewhere for a home loan, her loss... BUT Kayce is an amazing teller, and the only reason I keep coming back to this location. Probabably the most pleasant and professional person in that building. At least they did something right :)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Clifton Branch at Clifton, CO
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