Wells Fargo Bank, ANN & SIMMONS BRANCH

My son, who has been a long time customer, went to the drive thru as he normally does to cash an extremely small check. He was told by the teller that all of his accounts were closed and he would need to come inside to speak to someone about this. She kept his ID and his check. Long story short all of this was unnecessary. None of my son's account was closed and the explanation given was that the account of someone with the same name was closed. All the teller at the window had to do was ask my son to write his account number on the back of the check and this would have identified his specific account and he would not have had to go through that humiliation. The explanation for all of this given to us was a lot of talk with no real substance.