Home > Minnesota Banks > Minneapolis Banks > U.S. Bank Minneapolis > U.S. Bank, U.S. BANK MAIN BRANCH
U.S. Bank, U.S. BANK MAIN BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
ATM TOOK MY DEPOSIT CHECK AND DID NOT PUT MONEY INTO MY ACCOUNT
Overall Rating
by rjbmoto, Apr. 18, 2017
I went to deposit a check for $200 at the ATM at the US Bank Branch at 800 Nicollet Mall Minneapolis, MN on my way out to dinner and a Twins game with friends. I inserted my debit card and was prompted to insert the check. When I put the check into the ATM it seemed to malfunction and kept pulling the check in and out. Then it took the check in and kept it. The screen informed me that the machine had malfunctioned and that my deposit was NOT completed and it could not return my check. The ATM then asked me for the deposit amount of the check and printed out a receipt that says deposit attempt also telling me that an error had occurred. I went into the branch and told a teller who then said I would have to wait for banker and that I should take a seat. I told him I was with a group and did not have time as I did not want them to wait for me. I called the 800 number on the so called receipt and I was told that there was nothing they could do and that I would have to wait a few days to see what had happened. I checked my account online and it showed a deposit and a debit both for $200. The next morning both of those lines were gone with no mention of either on my online account. I called the 800 line again and spoke to Gina who said she would help and took some information. I was not satisfied with that and went back down to the US Bank Branch, paid $8.00 to park. I then spoke to a John Atkins who claimed to be a manager. When he checked on his computer there was no record of my calls to customer service on my account. He wasn't very friendly or helpful but did file a tracking number which is #NO4EV0MX1G61 and told me that they would have someone check the ATM. He mentioned a provisional deposit for the check but I have not seen anything on my account. I thought banks had a fiduciary responsibility for a deposit no matter if it's a ATM or a teller. They took my money, lost it and don't seem very interested in resolving the
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
15 of 21 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby rjbmoto, Apr. 18, 2017
I went to deposit a check for $200 at the ATM at the US Bank Branch at 800 Nicollet Mall Minneapolis, MN on my way out to dinner and a Twins game with friends. I inserted my debit card and was prompted to insert the check. When I put the check into the ATM it seemed to malfunction and kept pulling the check in and out. Then it took the check in and kept it. The screen informed me that the machine had malfunctioned and that my deposit was NOT completed and it could not return my check. The ATM then asked me for the deposit amount of the check and printed out a receipt that says deposit attempt also telling me that an error had occurred. I went into the branch and told a teller who then said I would have to wait for banker and that I should take a seat. I told him I was with a group and did not have time as I did not want them to wait for me. I called the 800 number on the so called receipt and I was told that there was nothing they could do and that I would have to wait a few days to see what had happened. I checked my account online and it showed a deposit and a debit both for $200. The next morning both of those lines were gone with no mention of either on my online account. I called the 800 line again and spoke to Gina who said she would help and took some information. I was not satisfied with that and went back down to the US Bank Branch, paid $8.00 to park. I then spoke to a John Atkins who claimed to be a manager. When he checked on his computer there was no record of my calls to customer service on my account. He wasn't very friendly or helpful but did file a tracking number which is #NO4EV0MX1G61 and told me that they would have someone check the ATM. He mentioned a provisional deposit for the check but I have not seen anything on my account. I thought banks had a fiduciary responsibility for a deposit no matter if it's a ATM or a teller. They took my money, lost it and don't seem very interested in resolving the
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
15 of 21 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by CSpice 2017-04-25 08:04:57
I understand. I hate USBank, I would never trust them with my money! Takes 3 days for a check to clear!!! Their Customer Service is EXTREMELY UNPROFESSIONAL and RUDE! US Bank makes me sick!!
I hate corey tipton
Overall Rating
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by unhappywithcorey, Dec. 10, 2013
I have had nothing but problems with corey tipton with the private client groop since I have started to have to deal wwith that disrespectful ass named corey
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unhappywithcorey, Dec. 10, 2013
I have had nothing but problems with corey tipton with the private client groop since I have started to have to deal wwith that disrespectful ass named corey
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Great bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Fred123, Mar. 21, 2013
Phenomenally friendly staff, really helped me with all my needs.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Fred123, Mar. 21, 2013
Phenomenally friendly staff, really helped me with all my needs.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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