U.S. Bank, Review
U.S. Bank, Review
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based on 958 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 14 Reviews with 3 Star
Branch staff awesome/ upper mgmt idiots
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by dnvrguy1, Dec. 08, 2022
US Bank could be twice as profitable if they would fire the back of the house and upper management. They sold my REI card to Capital One, made it impossible to get a new CC or a mortgage and they don’t work well with Zelle or Venmo. I don’t even use my US Bank CC. I have an 800 FICO and they treat me like dirt.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dnvrguy1, Dec. 08, 2022
US Bank could be twice as profitable if they would fire the back of the house and upper management. They sold my REI card to Capital One, made it impossible to get a new CC or a mortgage and they don’t work well with Zelle or Venmo. I don’t even use my US Bank CC. I have an 800 FICO and they treat me like dirt.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
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Small business owner
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by jpmedia, Jan. 09, 2021
The staff seem to be very friendly and wanting to help.
the hours opened are still minimum and not as consistent as a business should be.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 39th And Salmon Branch at Portland, OR
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby jpmedia, Jan. 09, 2021
The staff seem to be very friendly and wanting to help.
the hours opened are still minimum and not as consistent as a business should be.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 39th And Salmon Branch at Portland, OR
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Be Careful / Fact Check with Corporate
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by Nicole701, Apr. 25, 2018
First of all, I’ve had a lot of good experiences with US Bank. I’ve banked with them for years, my car is with them, and overall have had extremely good interactions with their staff. But unfortunately with banking we have to be wary of who is out for your best interest and who is looking to hit their ‘numbers’. The banker that sits directly to the left of their front desk area (male, bleach blond hair) is someone you need to be wary of. When asked yes/no questions multiple times he will provide false information if he has something to gain. Check all policy with corporate. If something sounds weird - check. If he isn’t able to accomplish what you want but acts like opening another line of credit is the magical answer - get a second opinion. Basically: it’s always a good idea to learn as much as you can about your bank’s policies, and don’t trust this guy to help you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nicholasville Road Branch at Lexington, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Nicole701, Apr. 25, 2018
First of all, I’ve had a lot of good experiences with US Bank. I’ve banked with them for years, my car is with them, and overall have had extremely good interactions with their staff. But unfortunately with banking we have to be wary of who is out for your best interest and who is looking to hit their ‘numbers’. The banker that sits directly to the left of their front desk area (male, bleach blond hair) is someone you need to be wary of. When asked yes/no questions multiple times he will provide false information if he has something to gain. Check all policy with corporate. If something sounds weird - check. If he isn’t able to accomplish what you want but acts like opening another line of credit is the magical answer - get a second opinion. Basically: it’s always a good idea to learn as much as you can about your bank’s policies, and don’t trust this guy to help you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nicholasville Road Branch at Lexington, KY
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Long wait times at this branch
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by Alethea, Feb. 21, 2018
If you are in a hurry, this is not the branch to visit. I waited 15 minutes while 2 of the 8 customers in line in front of me were served by 3 tellers. Finally, I was forced to leave because I had an appointment and did not foresee being helped in the next 30 minutes. When I left 3 customers were being helped by the tellers, 3 customers were still waiting in front of me, and 5 more were waiting behind me. There was a woman at desk off to the side of the tellers who watched but did not offer to help customers to move the line along and decrease wait time.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Woodland Branch at Woodland, WA
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Overall Rating Office Environment & Staff Waiting Timeby Alethea, Feb. 21, 2018
If you are in a hurry, this is not the branch to visit. I waited 15 minutes while 2 of the 8 customers in line in front of me were served by 3 tellers. Finally, I was forced to leave because I had an appointment and did not foresee being helped in the next 30 minutes. When I left 3 customers were being helped by the tellers, 3 customers were still waiting in front of me, and 5 more were waiting behind me. There was a woman at desk off to the side of the tellers who watched but did not offer to help customers to move the line along and decrease wait time.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Woodland Branch at Woodland, WA
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Friendliness
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by CheriS, Dec. 27, 2016
Faith was a very welcoming helpful teller who did her best to help answer my questions. Some of it was online / app related. When she asked a question to the person managing the window, and seemingly in charge of the morning, the responses Faith received were less than pleasantly voiced. It made me uncomfortable for the ladies working. Then it happened again. Said person then put on a huge smile for another customer. I hope the working environment on this December 27, 2016 morning improves for all to have a pleasant morning. Thank you Faith for remaining helpful and pleasant when the treatment given to you was not. Thanks also for finding answers to my questions!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hastings Branch at Hastings, NE
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CheriS, Dec. 27, 2016
Faith was a very welcoming helpful teller who did her best to help answer my questions. Some of it was online / app related. When she asked a question to the person managing the window, and seemingly in charge of the morning, the responses Faith received were less than pleasantly voiced. It made me uncomfortable for the ladies working. Then it happened again. Said person then put on a huge smile for another customer. I hope the working environment on this December 27, 2016 morning improves for all to have a pleasant morning. Thank you Faith for remaining helpful and pleasant when the treatment given to you was not. Thanks also for finding answers to my questions!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hastings Branch at Hastings, NE
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by Suzylynn 2017-01-22 16:03:23
I have several accounts with US Bank in another state and have been very satisfied with excellent service. We have moved to Wickenburg and we're disappointed that they you do not have a location here. Please at least establish an ATM here. Also post if you do or do not have safety deposit boxes on your web site for each location.
Thank you
Suzy Knisley
Thank you
Suzy Knisley
Customer wait
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by Longwait, Oct. 03, 2016
I come in here daily and it never fails that the line has 6 to 12 customers waiting for 2 tellers if you're lucky to help you. No manager offers to help. No one apologizes for the wait everyone hides in their cubicles. No one is concerned that people are turning around and leaving without being helped.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Northtown Branch at Minneapolis, MN
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Longwait, Oct. 03, 2016
I come in here daily and it never fails that the line has 6 to 12 customers waiting for 2 tellers if you're lucky to help you. No manager offers to help. No one apologizes for the wait everyone hides in their cubicles. No one is concerned that people are turning around and leaving without being helped.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Northtown Branch at Minneapolis, MN
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case aid
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by egardea89, Jun. 02, 2016
I 've been waiting for the store manager and a personal banker to return my calling over a loan than was approved over a moth ago. All I need is to sign the papers. I have called multiple times to get this done with and there excuse have been the personal banker is on vacation. In addition, when I call they tell me the person I need to take to is busy and that they will call me back but they never do. It's not until I call back and they find an this other excuse on not to be able to help me. I am very disappointed in this branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Downtown Mesa Branch at Mesa, AZ
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby egardea89, Jun. 02, 2016
I 've been waiting for the store manager and a personal banker to return my calling over a loan than was approved over a moth ago. All I need is to sign the papers. I have called multiple times to get this done with and there excuse have been the personal banker is on vacation. In addition, when I call they tell me the person I need to take to is busy and that they will call me back but they never do. It's not until I call back and they find an this other excuse on not to be able to help me. I am very disappointed in this branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Downtown Mesa Branch at Mesa, AZ
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A T M - Machine
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by Bucaramanga, Mar. 31, 2016
My name is Cecilia Daccarett, I just withdraw from the ATM located in Albertson's, the amount of $ 640.00 Immediately went to Chase, to deposit, and the teller told me there were only 620.00. Is it possible to check the machine and see if my 20.00 are still there, the balance of the day or I do not know how you check it, will be over my 20.00
Thank you. I am a USBank customer, but needed to deposit this money in Chase.
Thank you for your help, is not a lot money but 20.00 are 20.00 dollars.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Park Center Boulevard Albertsons at Boise, ID
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bucaramanga, Mar. 31, 2016
My name is Cecilia Daccarett, I just withdraw from the ATM located in Albertson's, the amount of $ 640.00 Immediately went to Chase, to deposit, and the teller told me there were only 620.00. Is it possible to check the machine and see if my 20.00 are still there, the balance of the day or I do not know how you check it, will be over my 20.00
Thank you. I am a USBank customer, but needed to deposit this money in Chase.
Thank you for your help, is not a lot money but 20.00 are 20.00 dollars.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Park Center Boulevard Albertsons at Boise, ID
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by MoneySmarts 2016-04-20 23:02:14
You need to file a Reg. E claim with the bank that has your checking account. They will communicate with the bank who owns the ATM. If the ATM is over $20 when it is next balanced, you should get your money back.
Reliable long-time loyal customer cancels because of customer service
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by Kiger, Jul. 09, 2015
Refinanced vehicle through usbank in 2004 and they list title when was paid off! Call about and no records?? Deposited A $2000 check from relative. It took 3 days to clear and manager wouldn't take overdraft fees off! Manager also would not return phone calls to explain charges for two days and still no callback! After time usbank went downhill with service sadly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hot Springs Mall Branch at Hot Springs National Park, AR
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kiger, Jul. 09, 2015
Refinanced vehicle through usbank in 2004 and they list title when was paid off! Call about and no records?? Deposited A $2000 check from relative. It took 3 days to clear and manager wouldn't take overdraft fees off! Manager also would not return phone calls to explain charges for two days and still no callback! After time usbank went downhill with service sadly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hot Springs Mall Branch at Hot Springs National Park, AR
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by Marie2010 2016-02-08 13:11:07
I completely agree about the service going downhill. The mall branch has absolutely no customer service skills and zero understanding of humanity.
US Bank services vary
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by SmartGal, Oct. 11, 2014
The US Bank on Fremont and Sandy in NE Portland is a small, friendly bank. For many years, they served me well. But when I moved, the US Bank on MLK and Killingsworth was another story. AWFUL! Long lines, bad attitude, truly the worst customer service ever.
* this review was made on U.S. Bank, Citizens Branch at Portland, OR
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Overall Ratingby SmartGal, Oct. 11, 2014
The US Bank on Fremont and Sandy in NE Portland is a small, friendly bank. For many years, they served me well. But when I moved, the US Bank on MLK and Killingsworth was another story. AWFUL! Long lines, bad attitude, truly the worst customer service ever.
* this review was made on U.S. Bank, Citizens Branch at Portland, OR
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Wishing it was better
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by Trout17, Apr. 28, 2014
I really dislike this branch because I feel like they are not there for the customers as far as their hours go. Every other branch I have been to is open at 8am and they are open on Saturdays regular hours and on Sundays until 2. It's so irritating to be heading to work and not be able to go to the bank because they're too lazy to open up early. It feels like they are more concerned with having a personal life than helping customers who have banking needs on the weekends because the website can be awful to use. I know it is a small town so they can do the small town lazy and not be open weekends and open later but it's not helping customers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellensburg Branch at Ellensburg, WA
4 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Trout17, Apr. 28, 2014
I really dislike this branch because I feel like they are not there for the customers as far as their hours go. Every other branch I have been to is open at 8am and they are open on Saturdays regular hours and on Sundays until 2. It's so irritating to be heading to work and not be able to go to the bank because they're too lazy to open up early. It feels like they are more concerned with having a personal life than helping customers who have banking needs on the weekends because the website can be awful to use. I know it is a small town so they can do the small town lazy and not be open weekends and open later but it's not helping customers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellensburg Branch at Ellensburg, WA
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by Msbell3 2014-05-08 00:12:19
Yes bank employees have personal lives too! The world does not revolve around you and your schedule. I do not expect companies to be open 24/7. Find the time to run your errands and quit writing bad reviews for a branch that can't change their hours anyways!
Customer service on the phone is terrible!
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by MrsSmith2005, Oct. 22, 2013
Wish I would have read these before I opened an account here! The employees in the bank are fine but the phone reps are ridiculous and the "manager" just hung up on me! They haven't a clue what customer service is and should know that "no" is never an answer! And there is always someone who can fix a problem, never say no!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, West Anthem Safeway Branch at Phoenix, AZ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MrsSmith2005, Oct. 22, 2013
Wish I would have read these before I opened an account here! The employees in the bank are fine but the phone reps are ridiculous and the "manager" just hung up on me! They haven't a clue what customer service is and should know that "no" is never an answer! And there is always someone who can fix a problem, never say no!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, West Anthem Safeway Branch at Phoenix, AZ
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Everyone but katie is a joke
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by vomvrbanhaus, Feb. 11, 2012
I've been banking with US bank for 10 years now, and have had mixed experiences. When I call the branch no one is available to help. Today they asked me to come in to make a transaction rather than doing it over the phone because they were busy. Like that's going to save them any time.
Katie on the other hand has been very helpful whenever I needed her and always goes out of her way to get me in and take care of my needs. She even offered to bring paperwork by my work when I had no time to stop by the branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bowling Green Campbell Lane Branch at Bowling Green, KY
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Overall Ratingby vomvrbanhaus, Feb. 11, 2012
I've been banking with US bank for 10 years now, and have had mixed experiences. When I call the branch no one is available to help. Today they asked me to come in to make a transaction rather than doing it over the phone because they were busy. Like that's going to save them any time.
Katie on the other hand has been very helpful whenever I needed her and always goes out of her way to get me in and take care of my needs. She even offered to bring paperwork by my work when I had no time to stop by the branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bowling Green Campbell Lane Branch at Bowling Green, KY
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Josh
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by Josh, May. 01, 2010
Poor customer service, and draconian penalties for overdraft fees made me close my account here...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
3 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Josh, May. 01, 2010
Poor customer service, and draconian penalties for overdraft fees made me close my account here...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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