U.S. Bank, OROVILLE BRANCH

I strongly hate this us bank!
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by Hate, Feb. 24, 2013

I set up my account in 2009. Since then everything was easy going but then this year. Mad me angry and traumatized by this experience. What had happen was my brother had sent me about 3000 dollar at the bank. So I went to withdraw from the counter from a lady. She had to go approve the amount and she went to the back to grab the money she split thenamount in half in both her hands. She put her right hand with half the money on the counter and the other half in the draw. She didn't count loudly enough for me to hear.. So I was like okay maybe she got the right amount. So I recounted after I step away a few step away from the counter and started counting. I was 1000 dollar short. Thing is I didn't walk out. I was still in the bank. So I walk up to the counter and told her I was 1000 dollar short. She said she counted right. So I was like okay well can I talk to the manager which was an old man in his 50s I guess and he said to sit where their " tiny" lobby. So he check their total balance at the counter to recount. He then came up to me that they had the right amount in the draw so they don't know where that 1000 dollar went. I was like are you kidding me. How can it be the right amount if I was 1000 dollar short. It can't be. So he said that he can't do anything about the situation. So while he was telling me about this. He was giving me rude gesture. I can tell when some is giving me rude gesture. He was literally giving me rude gesture. I know for sure he expected me that I stole the money because he was trying to make me feel that it was my fault. I pour all my stuff in my bag all over the lobby. I was like does this look like I stole the damn money. So i told him. "I didn't walk out the damn bank and u suspect me of taking the money. Is this how you guys treat customer? Trying to make them feel intimidated so you guys can steal their money." So he said he can't do anything about it. So I ended being at the bank for 3 hours because I was traumatized by this experience so I told him that I want to request someone to at their main office to check the camera who's fault was it and if they still haven't found my money I will take them to court. So I deposit the money back which was a 1000 dollar short. I walked out pissed off. So I got home for about thirty minute and they called me back that they found it. So when I went back. I ask them where did they find the money. Since the manager told me that it was the right amount at the counter. He deflected my question and said instead that he was " sorry and he didn't mean to be rude." Oh please. You weren't rude. I suggest you to be retire from a job you hate sir. I can tell that u were rude to me and giving gesture that I stole the money. Last of all I closed my account. After all the bull crap I went through and be traumatized I hate this bank and the manager that was working there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oroville Branch at Oroville, CA
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