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U.S. Bank, E CAPITOL EXPRESSWAY SAFEWAY BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
BAD CUSTOMER SERVICE!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tryanewbank1, Sep. 09, 2013
I AM NOT A MEMBER OF US BANK, I WAS PLANNING ON ADDING MY NAME ONTO MY MOM'S ACCOUNT BUT OUR RECENT VISIT HAS MADE ME WANT TO CLOSE THE ACCT AND OPEN IT WITH ANOTHER BANK. THE SERVICE AT THIS BANK IS BY FAR THE WORST, I WAS MAKING A PURCHASE AT SAFEWAY WHILE MY MOM WAS DOING HER TRANSACTION. SHE CAME BACK TO ME EXPLAINING SHE COULD NOT DEPOSIT HER CHECK AND THAT THE TELLER ADVISED HER TO GO CHASE WHERE THE CHECK WAS FROM. I THOUGHT MAYBE MY MOM DID NOT UNDERSTAND WHAT THE TELLER WAS SAYING DUE TO LANGUAGE DIFFICULTY. HOWEVER WHEN I WENT OVER TO THE TELLER THAT HELPED HER, SHE SPOKE VIETNAMESE. (WHICH MY MOM'S PRIMARY LANGUAGE) I ASKED HER IF WE COULD MAKE A DEPOSIT, SHE STARTED ASKING ME FOR MY ID, I WAS CONFUSED. WHY WOULD SHE NEED TO SEE MY ID TO MAKE A DEPOSIT? I ASKED HER WHY, SHE RESPONDED BECAUSE THIS WAS NOT MY ACCT. OKAY SO I EXPLAINED THAT THE OWNER OF THE ACCT IS MY MOM, SHE WOULD LIKE TO DEPOSIT ONLY. SHE STARED AT MY MOM AND SAID TO GO TO CHASE BECAUSE IF SHE DEPOSIT THE CHECK SHE WOULD BE BORROWING MONEY FROM THE BANK. SHE WAS SAYING IF THE CHECK WERE TO BOUNCE, THE ACCT WOULD GET HIT WITH FEES. WHEN I WAS TRIED TO EXPLAIN THAT THE CHECK WAS DRAWN FROM MY ACCT AND THAT I KNOW FOR SURE IT WOULD NOT BOUNCE, SHE CUTS ME OFF! AND SAID LET HER EXPLAIN...
HOW RUDE! AFTER ARGUING WITH HER ABOUT THIS DEPOSIT. I GAVE UP AND WENT TO THE NEXT TELLER. THE TELLER AT THE NEXT WINDOW TOOK MY DEPOSIT WITH NO TROUBLE. TOOK HIM 2 MINS TO PUT THE CHECK THROUGH....
WHY COULDNT THIS WOMAN HAVE DONE THE SAME?
DO NOT BANK HERE. AFTER THIS VISIT IT SEEMS LIKE THE TELLERS DO NOT HAVE THE SAME UNDERSTANDING FOR BANK TRANSACTIONS.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, E Capitol Expressway Safeway Branch at San Jose, CA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tryanewbank1, Sep. 09, 2013
I AM NOT A MEMBER OF US BANK, I WAS PLANNING ON ADDING MY NAME ONTO MY MOM'S ACCOUNT BUT OUR RECENT VISIT HAS MADE ME WANT TO CLOSE THE ACCT AND OPEN IT WITH ANOTHER BANK. THE SERVICE AT THIS BANK IS BY FAR THE WORST, I WAS MAKING A PURCHASE AT SAFEWAY WHILE MY MOM WAS DOING HER TRANSACTION. SHE CAME BACK TO ME EXPLAINING SHE COULD NOT DEPOSIT HER CHECK AND THAT THE TELLER ADVISED HER TO GO CHASE WHERE THE CHECK WAS FROM. I THOUGHT MAYBE MY MOM DID NOT UNDERSTAND WHAT THE TELLER WAS SAYING DUE TO LANGUAGE DIFFICULTY. HOWEVER WHEN I WENT OVER TO THE TELLER THAT HELPED HER, SHE SPOKE VIETNAMESE. (WHICH MY MOM'S PRIMARY LANGUAGE) I ASKED HER IF WE COULD MAKE A DEPOSIT, SHE STARTED ASKING ME FOR MY ID, I WAS CONFUSED. WHY WOULD SHE NEED TO SEE MY ID TO MAKE A DEPOSIT? I ASKED HER WHY, SHE RESPONDED BECAUSE THIS WAS NOT MY ACCT. OKAY SO I EXPLAINED THAT THE OWNER OF THE ACCT IS MY MOM, SHE WOULD LIKE TO DEPOSIT ONLY. SHE STARED AT MY MOM AND SAID TO GO TO CHASE BECAUSE IF SHE DEPOSIT THE CHECK SHE WOULD BE BORROWING MONEY FROM THE BANK. SHE WAS SAYING IF THE CHECK WERE TO BOUNCE, THE ACCT WOULD GET HIT WITH FEES. WHEN I WAS TRIED TO EXPLAIN THAT THE CHECK WAS DRAWN FROM MY ACCT AND THAT I KNOW FOR SURE IT WOULD NOT BOUNCE, SHE CUTS ME OFF! AND SAID LET HER EXPLAIN...
HOW RUDE! AFTER ARGUING WITH HER ABOUT THIS DEPOSIT. I GAVE UP AND WENT TO THE NEXT TELLER. THE TELLER AT THE NEXT WINDOW TOOK MY DEPOSIT WITH NO TROUBLE. TOOK HIM 2 MINS TO PUT THE CHECK THROUGH....
WHY COULDNT THIS WOMAN HAVE DONE THE SAME?
DO NOT BANK HERE. AFTER THIS VISIT IT SEEMS LIKE THE TELLERS DO NOT HAVE THE SAME UNDERSTANDING FOR BANK TRANSACTIONS.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, E Capitol Expressway Safeway Branch at San Jose, CA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by LANDROVER 2013-09-10 15:55:41
THIS IS SO TRUE! THE MANAGER AT JEFFERSON CITY REALLY KNOWS HOW TO TAKE OTHER PEOPLES MONEY BUT I WANDER IF SHE CAN MANAGE CLIENTS MONEY!!!!
They lie and lie and don't do what they say they are going to do
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by unhappycustomer100, Nov. 21, 2012
I have tried to add someone to my account as a joint checking account and it has taken four tries with no resolution. The employees at this branch either smile in your face and tell you they're going to do something they are not (Sergio, Aaron) or they straight up tell you it can't be done and hang up on you (Lily).
No one cares at the branch or when I call the 1-800 number. All I get is the run around and lies.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, E Capitol Expressway Safeway Branch at San Jose, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unhappycustomer100, Nov. 21, 2012
I have tried to add someone to my account as a joint checking account and it has taken four tries with no resolution. The employees at this branch either smile in your face and tell you they're going to do something they are not (Sergio, Aaron) or they straight up tell you it can't be done and hang up on you (Lily).
No one cares at the branch or when I call the 1-800 number. All I get is the run around and lies.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, E Capitol Expressway Safeway Branch at San Jose, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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