Home > Arizona Banks > Surprise Banks > U.S. Bank Surprise > U.S. Bank, COTTON AND BELL ROAD SAFEWAY BRANCH > Review
U.S. Bank, Review
U.S. Bank, Review
Average rating
based on 957 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
|
| Next Page > Page 1 of 48
I ABSOLUTELY HATE THIS BANK!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by stephiemccray, Mar. 15, 2016
An account was opened for my son when he was a teenager since he started working a part time job. Upon him turning 18 we went into a branch office to have my name taken off of his account since he could have the account in his name only now that he is an adult. Well, that never happened and of course there was no record of us coming in to get my name off of his account.
A couple of years later his debit card was stolen at a school event and he called the bank and reported it. The fraud report was completed and the bank denied the fraud claim stating that the dates didn't match up. None of this was sent to me so I had no idea the fraud claim was denied or why. Months later I receive a letter mailed to my address stating that I owed over $200 and it was sent to a collection agency as a delinquent debt. Mind you, I never received anything prior in MY NAME from US Bank until after it was sent to a collection agency. I spoke with a person from the collection agency and explained to them what occurred and they told me I had to go into the actual branch location to get assistance. I went into a branch office and spoke with someone about getting the fraud claim resubmitted. They couldn't help me and called the collection agency again and I had to speak to the same person on the phone while I was there at the branch location to get it resubmitted. (So much for not being able to help me and my having to go into an actual branch location to get some resolution of the matter).
I called the collection agency a couple of weeks later asking about the paperwork they were supposed to send to me and they sent it to a wrong address. I then had to request for it to be faxed to me. After having it faxed I then had to scan it and email it to my son for him to write out what occurred. A couple of weeks later, I then get another delinquent debt letter from the same collection agency, authorized by US Bank for a charge of $55. This new charge was due to my son having it set up for $25 to go from his checking to his savings account prior to the fraud claim being submitted. Since the fraud claim, the account was closed and no money was going into the account, yet they kept charging fees for the savings account not having a minimal balance in it and transfer fees of the $25 from checking to the savings account! I had to call the collection agency back and dispute this new charge on an account that is closed with a fraud claim on it. They then told me I had to call US Bank and inform them (since they obviously don't speak to one another). I was transferred 4 times before someone could assist me. Then I was transferred to the fraud dept to try and find out the status on the fraud claim that was resubmitted and the call hung up on me. I had to call back and was on hold, waiting for 19 minutes. I have never experienced such a run around and such a high level of incompetency and horrible customer service. I would recommend to anyone not to use this bank. My account, thank God, is with another bank. Again, the only reason I have had any dealings with this bank is because of my son having opened up his first account when he was a teenager with this bank and then it was only opened because it was close to home and his high school.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on U.S. Bank, Cotton And Bell Road Safeway Branch at Surprise, AZ
12 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby stephiemccray, Mar. 15, 2016
An account was opened for my son when he was a teenager since he started working a part time job. Upon him turning 18 we went into a branch office to have my name taken off of his account since he could have the account in his name only now that he is an adult. Well, that never happened and of course there was no record of us coming in to get my name off of his account.
A couple of years later his debit card was stolen at a school event and he called the bank and reported it. The fraud report was completed and the bank denied the fraud claim stating that the dates didn't match up. None of this was sent to me so I had no idea the fraud claim was denied or why. Months later I receive a letter mailed to my address stating that I owed over $200 and it was sent to a collection agency as a delinquent debt. Mind you, I never received anything prior in MY NAME from US Bank until after it was sent to a collection agency. I spoke with a person from the collection agency and explained to them what occurred and they told me I had to go into the actual branch location to get assistance. I went into a branch office and spoke with someone about getting the fraud claim resubmitted. They couldn't help me and called the collection agency again and I had to speak to the same person on the phone while I was there at the branch location to get it resubmitted. (So much for not being able to help me and my having to go into an actual branch location to get some resolution of the matter).
I called the collection agency a couple of weeks later asking about the paperwork they were supposed to send to me and they sent it to a wrong address. I then had to request for it to be faxed to me. After having it faxed I then had to scan it and email it to my son for him to write out what occurred. A couple of weeks later, I then get another delinquent debt letter from the same collection agency, authorized by US Bank for a charge of $55. This new charge was due to my son having it set up for $25 to go from his checking to his savings account prior to the fraud claim being submitted. Since the fraud claim, the account was closed and no money was going into the account, yet they kept charging fees for the savings account not having a minimal balance in it and transfer fees of the $25 from checking to the savings account! I had to call the collection agency back and dispute this new charge on an account that is closed with a fraud claim on it. They then told me I had to call US Bank and inform them (since they obviously don't speak to one another). I was transferred 4 times before someone could assist me. Then I was transferred to the fraud dept to try and find out the status on the fraud claim that was resubmitted and the call hung up on me. I had to call back and was on hold, waiting for 19 minutes. I have never experienced such a run around and such a high level of incompetency and horrible customer service. I would recommend to anyone not to use this bank. My account, thank God, is with another bank. Again, the only reason I have had any dealings with this bank is because of my son having opened up his first account when he was a teenager with this bank and then it was only opened because it was close to home and his high school.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on U.S. Bank, Cotton And Bell Road Safeway Branch at Surprise, AZ
12 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by kissame 2016-03-17 17:12:08
you got it right and the manager mister M.G. is also an horrible person. Using his title to speak to client/customer as they were children . Never again, and this bank is a fraud
by Bankripeoff 2016-07-03 12:46:02
Poor at best
Best Bank in Town
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RobHartman, Jan. 11, 2024
We switch all of our account to US Bank here in Shelbyville KY. Not a single complaint! They have treated us like we are their only customer! We will continue to bank with these fine folks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, SHELBYVILLE BRANCH at Shelbyville, KY
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RobHartman, Jan. 11, 2024
We switch all of our account to US Bank here in Shelbyville KY. Not a single complaint! They have treated us like we are their only customer! We will continue to bank with these fine folks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, SHELBYVILLE BRANCH at Shelbyville, KY
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Very poor customer service
Overall Rating
Office Environment & Staff
by combblai, Dec. 15, 2023
This afternoon I came into office to change my bank account type. Waited for the bank associate to finish with a customer at her desk. I thought the clerk at the window couldn’t help with this. After she finished with that person I asked kindly if I could be next. She nicely waved me back and said someone would help me soon. After completing some phone calls she left her desk to speak with a clerk at the front desk. When returning to her desk she went to the next couple in line who had just came in and asked them how she could help them, ignoring me. I asked her if I needed to come back at a different time. Again she said someone would help me shortly. At that point I realized she was not a person I could trust to help me. Walking back to my vehicle I also realized the couple she helped matched her race. Hopefully this wasn’t the reason she ignored me and hopefully she won’t get promoted as a result of this incident.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, IDAHO FALLS BRANCH at Idaho Falls, ID
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby combblai, Dec. 15, 2023
This afternoon I came into office to change my bank account type. Waited for the bank associate to finish with a customer at her desk. I thought the clerk at the window couldn’t help with this. After she finished with that person I asked kindly if I could be next. She nicely waved me back and said someone would help me soon. After completing some phone calls she left her desk to speak with a clerk at the front desk. When returning to her desk she went to the next couple in line who had just came in and asked them how she could help them, ignoring me. I asked her if I needed to come back at a different time. Again she said someone would help me shortly. At that point I realized she was not a person I could trust to help me. Walking back to my vehicle I also realized the couple she helped matched her race. Hopefully this wasn’t the reason she ignored me and hopefully she won’t get promoted as a result of this incident.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, IDAHO FALLS BRANCH at Idaho Falls, ID
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Good
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Raouf, May. 01, 2023
have never been treated better by any banking establishment ever.. I have a home mortgage,checking,2 cd's, line of credit, and had a personal loan as well.It doesnt matter that I am in the red most of the time, I have always been treated with respect. The branch manager even took care of part of my final loan payment due to a misunderstanding on my part. I have always seen them flex and bend with any of my needs. They certainly have more to lose than I do should we part ways. I really love banking with US Bank. Even the people on the credit card side are amazing.. I dont think I have ever entered my home branch bank and not been acknowledged. Kuddos to Dan and his fabulous team from the tellers, Aubry,who is so awesome, to the loan specialists, Meagan, who is so much fun! Thank you Dan, you have no idea how grateful I am.
* this review was made on U.S. Bank, 102ND AND WASHINGTON BRANCH at Portland, OR
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Raouf, May. 01, 2023
have never been treated better by any banking establishment ever.. I have a home mortgage,checking,2 cd's, line of credit, and had a personal loan as well.It doesnt matter that I am in the red most of the time, I have always been treated with respect. The branch manager even took care of part of my final loan payment due to a misunderstanding on my part. I have always seen them flex and bend with any of my needs. They certainly have more to lose than I do should we part ways. I really love banking with US Bank. Even the people on the credit card side are amazing.. I dont think I have ever entered my home branch bank and not been acknowledged. Kuddos to Dan and his fabulous team from the tellers, Aubry,who is so awesome, to the loan specialists, Meagan, who is so much fun! Thank you Dan, you have no idea how grateful I am.
* this review was made on U.S. Bank, 102ND AND WASHINGTON BRANCH at Portland, OR
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Bad customer service
Overall Rating
by Northy928, Apr. 21, 2023
Was told by drive up window worker on 04/21/2023 @9:06am if a check doesn't scan there is no other way to accept it, and that a new check would need to be provided ( this was for a business so that would have been a very difficult thing to accomplish, she was very rude, basically said take your business elsewhere. Hope my company takes there business back to central bank of Eldon as we never had a problem with them.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, ELDON BRANCH at Eldon, MO
Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Northy928, Apr. 21, 2023
Was told by drive up window worker on 04/21/2023 @9:06am if a check doesn't scan there is no other way to accept it, and that a new check would need to be provided ( this was for a business so that would have been a very difficult thing to accomplish, she was very rude, basically said take your business elsewhere. Hope my company takes there business back to central bank of Eldon as we never had a problem with them.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, ELDON BRANCH at Eldon, MO
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Consumer Alert
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Laverne, Mar. 01, 2023
My mom is elderly and banks there, who has plenty of money. They give her such a hard time, taking her through loops to gain access into her account and refuse to allow her to speak to a manager. They give her wrong account information. The list goes on and on!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, JENNINGS - WESTFALL BRANCH at Saint Louis, MO
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Laverne, Mar. 01, 2023
My mom is elderly and banks there, who has plenty of money. They give her such a hard time, taking her through loops to gain access into her account and refuse to allow her to speak to a manager. They give her wrong account information. The list goes on and on!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, JENNINGS - WESTFALL BRANCH at Saint Louis, MO
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Scottsville ky us bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Valera, Jan. 25, 2023
I have bank with us bank over 30 years and seen the name change 4 times I want to say I love the people at Scottsville ky us bank they are so friendly and helpful feel they make the bank what it is today
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, SCOTTSVILLE BRANCH at Scottsville, KY
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Valera, Jan. 25, 2023
I have bank with us bank over 30 years and seen the name change 4 times I want to say I love the people at Scottsville ky us bank they are so friendly and helpful feel they make the bank what it is today
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, SCOTTSVILLE BRANCH at Scottsville, KY
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Very UNORGANIZED
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TriciaM, Jan. 13, 2023
OMGosh!!!
Totally un organized! They had months to prepare for a loan that my husband and i were co-signing on. Proir to the official signing the borrowers were told they could go to a branch to sign some other document but when the arrived the bank said they were to busy and sent the to the other branch. The day of signing all four if us sign and leave. After being a mile away we get a call to come back because Nicole forgot to have us sign something. She apologized and although I said no worries I was a bit disappointed because the roads were bad from freezing cold and snow and it was inconvenient to go back but i was not to mad. Now its been ONE Month later and US Bank/ Nicole called and said the way the papers were done said my husband was married to the borrowers husband and I was married yo the borrowers wife therefore we all need to come bavk in an re-sign!! I'm getting ready to leave on a trip along with other very important things going on over tge next week and now we have to figure out a time to go do this all over again! I asked to do it electronically this time but Nicole says it can not be done electronically, SERIOUSLY!! People sign legal documents electronically all over the world on a dsily basis but US Bank can't! OMG! HOW MAMY MISTAKES can they make! How many times do we all hzve to go back because they messed up. At this point they should be so apologetic that they shoukd comme to my house with a notary and the new papers!! REALY US BANK!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, MISSOULA BRANCH at Missoula, MT
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TriciaM, Jan. 13, 2023
OMGosh!!!
Totally un organized! They had months to prepare for a loan that my husband and i were co-signing on. Proir to the official signing the borrowers were told they could go to a branch to sign some other document but when the arrived the bank said they were to busy and sent the to the other branch. The day of signing all four if us sign and leave. After being a mile away we get a call to come back because Nicole forgot to have us sign something. She apologized and although I said no worries I was a bit disappointed because the roads were bad from freezing cold and snow and it was inconvenient to go back but i was not to mad. Now its been ONE Month later and US Bank/ Nicole called and said the way the papers were done said my husband was married to the borrowers husband and I was married yo the borrowers wife therefore we all need to come bavk in an re-sign!! I'm getting ready to leave on a trip along with other very important things going on over tge next week and now we have to figure out a time to go do this all over again! I asked to do it electronically this time but Nicole says it can not be done electronically, SERIOUSLY!! People sign legal documents electronically all over the world on a dsily basis but US Bank can't! OMG! HOW MAMY MISTAKES can they make! How many times do we all hzve to go back because they messed up. At this point they should be so apologetic that they shoukd comme to my house with a notary and the new papers!! REALY US BANK!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, MISSOULA BRANCH at Missoula, MT
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Need a new notary
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Flash756, Dec. 20, 2022
I went to this location to have a document notarized. I called several days before to see if both parties had to be account holders and was told one was ok. Today I arrived and was informed both parties had to be USBANK customers. I left and went to the Bonner Springs location which provided outstanding customer service with no questions asked. Thank You, Bonner location for your curiosity.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 110TH STREET BRANCH at Kansas City, KS
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Flash756, Dec. 20, 2022
I went to this location to have a document notarized. I called several days before to see if both parties had to be account holders and was told one was ok. Today I arrived and was informed both parties had to be USBANK customers. I left and went to the Bonner Springs location which provided outstanding customer service with no questions asked. Thank You, Bonner location for your curiosity.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 110TH STREET BRANCH at Kansas City, KS
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Branch staff awesome/ upper mgmt idiots
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dnvrguy1, Dec. 08, 2022
US Bank could be twice as profitable if they would fire the back of the house and upper management. They sold my REI card to Capital One, made it impossible to get a new CC or a mortgage and they don’t work well with Zelle or Venmo. I don’t even use my US Bank CC. I have an 800 FICO and they treat me like dirt.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dnvrguy1, Dec. 08, 2022
US Bank could be twice as profitable if they would fire the back of the house and upper management. They sold my REI card to Capital One, made it impossible to get a new CC or a mortgage and they don’t work well with Zelle or Venmo. I don’t even use my US Bank CC. I have an 800 FICO and they treat me like dirt.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Avoid Mortgages with them
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Shoeless, Dec. 03, 2022
Kramer peters...Mortgage loan specialist replied to my inquiry on 11-15-22. Literally badgering me with phone messages. After Appling for a mortgage pre-approval, and qualifying, he never sent any letter or email stating such. Verbally he confirmed. Meanwhile I found my dream home, and had to email this guy wondering what the lack of any communication was! Wheres my preapproval letter?.meanwhile I purchased a home...US bank mortgage
association embarrassed me with my realtor...left me high and dry ..and IMHO is the WORST. FYI,FACT, 3 emails and one call to Kramer peters since has gone unanswered.
Avoid US Bank mortgage association apply with a professional, caring, and local bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, U.S. Bank National Association at Cincinnati, OH
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Shoeless, Dec. 03, 2022
Kramer peters...Mortgage loan specialist replied to my inquiry on 11-15-22. Literally badgering me with phone messages. After Appling for a mortgage pre-approval, and qualifying, he never sent any letter or email stating such. Verbally he confirmed. Meanwhile I found my dream home, and had to email this guy wondering what the lack of any communication was! Wheres my preapproval letter?.meanwhile I purchased a home...US bank mortgage
association embarrassed me with my realtor...left me high and dry ..and IMHO is the WORST. FYI,FACT, 3 emails and one call to Kramer peters since has gone unanswered.
Avoid US Bank mortgage association apply with a professional, caring, and local bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, U.S. Bank National Association at Cincinnati, OH
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
horrible customer services teller is very rude
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Gmendoza0407, Nov. 16, 2022
we were there yesterday 11/14/22 and the skinny hispanic teller was no help and was very rude against us and other lady the show up the change her address, she didn’t want to help us so we took our business somewhere else, we went to o other bank the the service was exceptional, we will not be coming back to US bank in columbus,Ne
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbus Branch at Columbus, NE
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Gmendoza0407, Nov. 16, 2022
we were there yesterday 11/14/22 and the skinny hispanic teller was no help and was very rude against us and other lady the show up the change her address, she didn’t want to help us so we took our business somewhere else, we went to o other bank the the service was exceptional, we will not be coming back to US bank in columbus,Ne
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbus Branch at Columbus, NE
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Scam Thwarted!
Overall Rating
Other Services
by RichardS, Oct. 28, 2022
I want to thank US Bank, Des Peres MO branch and especially Kate Johnston-Adams for their help in guiding my elderly mother through the prevention of a scam she was unknowingly about to participate in. She came to the branch prepared withdraw a large sum of money to payout on what was in reality a scam phone call. The branch asked questions, assured her it was a scam, not to follow through with at and then alerted family members. I greatly appreciate their help. Who knows what would have happened when the cash was handed over. Well Done US Bank!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Des Peres Branch at Saint Louis, MO
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Other Servicesby RichardS, Oct. 28, 2022
I want to thank US Bank, Des Peres MO branch and especially Kate Johnston-Adams for their help in guiding my elderly mother through the prevention of a scam she was unknowingly about to participate in. She came to the branch prepared withdraw a large sum of money to payout on what was in reality a scam phone call. The branch asked questions, assured her it was a scam, not to follow through with at and then alerted family members. I greatly appreciate their help. Who knows what would have happened when the cash was handed over. Well Done US Bank!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Des Peres Branch at Saint Louis, MO
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Staff is knowledgeable, helpful, and friendly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SoaringFalcon, Sep. 15, 2022
Office staff is knowledgeable and helpful.
Tellers are also friendly & helpful.
Wait times are shorter than at a "competitor" with a similar name.
Drive-up window is open; unlike a "competitor" with a similar name.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Naperville Branch at Naperville, IL
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SoaringFalcon, Sep. 15, 2022
Office staff is knowledgeable and helpful.
Tellers are also friendly & helpful.
Wait times are shorter than at a "competitor" with a similar name.
Drive-up window is open; unlike a "competitor" with a similar name.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Naperville Branch at Naperville, IL
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Gloria Torres is awesome
Overall Rating
Office Environment & Staff
by VeronicaSkinner, Jul. 21, 2022
I am a senior and have had my US Bank account for over 40 years. Recently, my real estate broker and I needed a quick proof of funds, a transfer of funds between accounts and wiring instructions.
My broker and I walked into the bank not realizing that we needed an appointment. Immediately, Gloria Torres took complete care of us. Who said that Customer Service is dead? Without Gloria and her professionalism/speed we would not have been able to continue our real estate transaction.
I hope everyone appreciates Gloria as much as I do. She is such an asset to US Bank. I now have someone that I can contact with all of my banking needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby VeronicaSkinner, Jul. 21, 2022
I am a senior and have had my US Bank account for over 40 years. Recently, my real estate broker and I needed a quick proof of funds, a transfer of funds between accounts and wiring instructions.
My broker and I walked into the bank not realizing that we needed an appointment. Immediately, Gloria Torres took complete care of us. Who said that Customer Service is dead? Without Gloria and her professionalism/speed we would not have been able to continue our real estate transaction.
I hope everyone appreciates Gloria as much as I do. She is such an asset to US Bank. I now have someone that I can contact with all of my banking needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Bad Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 2021upsetcustomer, Oct. 15, 2021
This branch used to be really good. Cynthia is the manager or the person in charge. We switched branches to avoid this woman because she does not pay attention to what she is doing, there is no way she should be in charge of anything. When we switched branches we were doing really well and now they have moved her here and now we will move again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Park Plaza Branch at Little Rock, AR
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 2021upsetcustomer, Oct. 15, 2021
This branch used to be really good. Cynthia is the manager or the person in charge. We switched branches to avoid this woman because she does not pay attention to what she is doing, there is no way she should be in charge of anything. When we switched branches we were doing really well and now they have moved her here and now we will move again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Park Plaza Branch at Little Rock, AR
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
review of bank qualificatiions
Overall Rating
Office Environment & Staff
Waiting Time
by Hokie, Aug. 30, 2021
We had our checking, savings etc. hacked a couple weeks ago. We immediately called fraud control and had everything blocked. Then we went into our Chisago branch and started the process of restarting each account. Working with branch manager Brandt and assistant Jeremy, we were able to get everything up and running in the shortest possible time. They were so patient and understanding and even though shorthanded, spent quality time with us. Everything was explained in detail as we accomplished our task!! we now have new checking, savings, debit cards and they are all working. Both of these gentlemen deserve promotions but please don't take them from "our" bank, as we truly need these types of people in our community. Small town still works.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby Hokie, Aug. 30, 2021
We had our checking, savings etc. hacked a couple weeks ago. We immediately called fraud control and had everything blocked. Then we went into our Chisago branch and started the process of restarting each account. Working with branch manager Brandt and assistant Jeremy, we were able to get everything up and running in the shortest possible time. They were so patient and understanding and even though shorthanded, spent quality time with us. Everything was explained in detail as we accomplished our task!! we now have new checking, savings, debit cards and they are all working. Both of these gentlemen deserve promotions but please don't take them from "our" bank, as we truly need these types of people in our community. Small town still works.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Very Satisfied!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LKGENEVAGAL, Jul. 09, 2021
I have banked here at this building in Lake Geneva for 46 years. We have never been treated with anything but the utmost kindness and respect whether doing day-to-day banking or securing a loan. My children had their little savings accounts here when they were learning about money and they were escorted into the huge vault that they had always wanted to see. I appreciate this bank for its service, and the access to so many branches in other areas of the country.
Thanks US Bank for years of dedication to your customers!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Geneva Branch at Lake Geneva, WI
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LKGENEVAGAL, Jul. 09, 2021
I have banked here at this building in Lake Geneva for 46 years. We have never been treated with anything but the utmost kindness and respect whether doing day-to-day banking or securing a loan. My children had their little savings accounts here when they were learning about money and they were escorted into the huge vault that they had always wanted to see. I appreciate this bank for its service, and the access to so many branches in other areas of the country.
Thanks US Bank for years of dedication to your customers!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Geneva Branch at Lake Geneva, WI
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
MY NEW BANK
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Gimletman, Jun. 30, 2021
Moved to new bank in my area. Wife already banks there. She was very pleased with the bank. My experiences with this branch are very positive from setting up new accounts to the friendly and helpful staff. Thumbs UP
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Highlands Branch at Louisville, KY
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Gimletman, Jun. 30, 2021
Moved to new bank in my area. Wife already banks there. She was very pleased with the bank. My experiences with this branch are very positive from setting up new accounts to the friendly and helpful staff. Thumbs UP
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Highlands Branch at Louisville, KY
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Pleasanton Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PTownResident, Apr. 27, 2021
I have approximately $60,000 in my savings account at US Bank. I had the understanding that I was signed up for overdraft protection on my checking account to automatically pull from my savings account. As it turns out, I did have the overdraft protection, but they charged me $36 every time I went negative. Over a 2 week period, I was charged $684 in fees alone. I was not notified at the time that I was overdrafting. Long story short, they would only refund me $216 of the $684 in fees. This happened at the US Bank at 749 Main Street, Pleasanton, California. The bank manager is Anthony Jones. He was NOT helpful at all. Let’s just say that I am in the process of closing all my accounts with US Bank (a total of $200,000 in savings accounts!) and moving to Union Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pleasanton Main Branch at Pleasanton, CA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PTownResident, Apr. 27, 2021
I have approximately $60,000 in my savings account at US Bank. I had the understanding that I was signed up for overdraft protection on my checking account to automatically pull from my savings account. As it turns out, I did have the overdraft protection, but they charged me $36 every time I went negative. Over a 2 week period, I was charged $684 in fees alone. I was not notified at the time that I was overdrafting. Long story short, they would only refund me $216 of the $684 in fees. This happened at the US Bank at 749 Main Street, Pleasanton, California. The bank manager is Anthony Jones. He was NOT helpful at all. Let’s just say that I am in the process of closing all my accounts with US Bank (a total of $200,000 in savings accounts!) and moving to Union Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pleasanton Main Branch at Pleasanton, CA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Love this Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HappyCustomerPDX, Mar. 11, 2021
A big thank you to Tom, LeAnna, and Ashley for always being warm and welcoming. This team always responds quickly and goes the extra mile every time I come in, rain or shine. I’m a very happy customer because of this branch. Keep up the good work.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 42nd And Alberta Branch at Portland, OR
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HappyCustomerPDX, Mar. 11, 2021
A big thank you to Tom, LeAnna, and Ashley for always being warm and welcoming. This team always responds quickly and goes the extra mile every time I come in, rain or shine. I’m a very happy customer because of this branch. Keep up the good work.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 42nd And Alberta Branch at Portland, OR
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
| Next Page > Page 1 of 48
Banks Nearby
JPMorgan Chase Bank, BELL ROAD & COTTON LANE BANKING CENTER BRANCH (0.1 miles)
Full Service Brick and Mortar Office
17073 W Bell Rd
Surprise, AZ 85374
Full Service Brick and Mortar Office
17073 W Bell Rd
Surprise, AZ 85374
MidFirst Bank, COTTON AND BELL BRANCH (0.1 miles)
Full Service Brick and Mortar Office
16976 W Bell Rd
Surprise, AZ 85374
Full Service Brick and Mortar Office
16976 W Bell Rd
Surprise, AZ 85374
BMO Bank, SURPRISE WEST BRANCH (0.2 miles)
Full Service Brick and Mortar Office
16890 W Bell Rd
Surprise, AZ 85374
Full Service Brick and Mortar Office
16890 W Bell Rd
Surprise, AZ 85374
Bank of America, BELL AND LOOP 303 BRANCH (0.6 miles)
Full Service Brick and Mortar Office
16517 W Bell Rd
Surprise, AZ 85374
Full Service Brick and Mortar Office
16517 W Bell Rd
Surprise, AZ 85374
Wells Fargo Bank, SUN CITY GRAND BRANCH (1.6 miles)
Full Service Brick and Mortar Office
19450 N Sunrise Blvd
Surprise, AZ 85374
Full Service Brick and Mortar Office
19450 N Sunrise Blvd
Surprise, AZ 85374