Truist Bank, Denton TX Branch
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68 client reviews
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| Name: | Truist Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1872 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | TRUIST FINANCIAL CORP |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 2005, view all, view on map |
| Website: | www.Truist.com |
| Total Assets: | $527,530,000,000 |
| Total Deposits: | $407,515,000,000 |
| Total Equity Capital: | $57,994,000,000 |
| Total Domestic Office Deposits: | $407,515,000,000 |
| More... | |
Client Review
68 client reviews of Truist Bank scored 2.5 out of 5.
Mtg customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GladtobdonewSuntrust, Mar. 29, 2021
Just spent over an hour trying to get a payoff on my Mtg. Spoke to 4 reps. None were helpful. This was my 3rd call of over 30 min in the last week. They wanted to fax me my payoff. Who has a fax machine at home anymore? They offered to mail me the payoff, but the payment is due in 3 days and they said mail can take up to 3 weeks. I have paid my Mtg every month for 7 yrs online. Now they won’t accept an online payment. They won’t allow me to pay in person in cash, they only accept checks (which I don’t have). They are so understaffed you can not reach customer service in under 20-30 min, once you can reach someone, they can’t or won’t help. This poorly managed, poorly supervised bank. I still have to find a way to pay the last $130 of a Mtg pmt to be done with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Truist Bank, Denton Tx Branch at Denton, TX
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GladtobdonewSuntrust, Mar. 29, 2021
Just spent over an hour trying to get a payoff on my Mtg. Spoke to 4 reps. None were helpful. This was my 3rd call of over 30 min in the last week. They wanted to fax me my payoff. Who has a fax machine at home anymore? They offered to mail me the payoff, but the payment is due in 3 days and they said mail can take up to 3 weeks. I have paid my Mtg every month for 7 yrs online. Now they won’t accept an online payment. They won’t allow me to pay in person in cash, they only accept checks (which I don’t have). They are so understaffed you can not reach customer service in under 20-30 min, once you can reach someone, they can’t or won’t help. This poorly managed, poorly supervised bank. I still have to find a way to pay the last $130 of a Mtg pmt to be done with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Truist Bank, Denton Tx Branch at Denton, TX
Was this review helpful to you? Yes, No Report Abuse
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