Home > Massachusetts Banks > Wellesley Banks > TD Bank Wellesley > TD Bank, WELLESLEY RT9 BRANCH > Review
TD Bank, Review
TD Bank, Review
Average rating based on 397 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
|
A total of 12 Reviews with 4 Star
Snow Hours
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by EDP36, Mar. 14, 2018
Here I sit, day two of a storm on the East Coast, and my local TD bank has not been open on it's second day. It appears that all of the Td Bank locations in towns around us are open, but this one is still closed. Last week I showed up at 11:45 AM, and had to get someone to let me in, with an 8:00AM opening time listed. They said "because of the storm." Well we got about 6" that day, and with this criteria this branch will be closed any time we get more than a couple of inches! I suggest that now that you have closed the Main St., Keene, N.H. branch, that you find some local staff that can get to work during minimal snow conditions at the West St. branch. Not much to crow about, having advertised being one of the most convenient banks in bussiness! NOT IMPRESSED AT ALL!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Keene-West Street Branch at Keene, NH
Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by EDP36, Mar. 14, 2018
Here I sit, day two of a storm on the East Coast, and my local TD bank has not been open on it's second day. It appears that all of the Td Bank locations in towns around us are open, but this one is still closed. Last week I showed up at 11:45 AM, and had to get someone to let me in, with an 8:00AM opening time listed. They said "because of the storm." Well we got about 6" that day, and with this criteria this branch will be closed any time we get more than a couple of inches! I suggest that now that you have closed the Main St., Keene, N.H. branch, that you find some local staff that can get to work during minimal snow conditions at the West St. branch. Not much to crow about, having advertised being one of the most convenient banks in bussiness! NOT IMPRESSED AT ALL!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Keene-West Street Branch at Keene, NH
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Christineaiden1234, Sep. 12, 2015
Sometimes there is only one teller(maybe lunch break or.....)and there is a long line---means you have to be patient .but staff came up to u,smiled at u"thank u for the wait.we will be with you shortly"that just made me feel better(means they care about you.)the customer service the woman with long curl hair (I forgot her name)she is very nice.she always solve my problem.sometimes she should wait for her supervisor to solve problem.she would tell u I will call u later let u know and she will always call u back on time.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Frankford Avenue Branch at Philadelphia, PA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Christineaiden1234, Sep. 12, 2015
Sometimes there is only one teller(maybe lunch break or.....)and there is a long line---means you have to be patient .but staff came up to u,smiled at u"thank u for the wait.we will be with you shortly"that just made me feel better(means they care about you.)the customer service the woman with long curl hair (I forgot her name)she is very nice.she always solve my problem.sometimes she should wait for her supervisor to solve problem.she would tell u I will call u later let u know and she will always call u back on time.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Frankford Avenue Branch at Philadelphia, PA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Thanks John
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by MikeyMets, Aug. 21, 2014
John Spiegelman went above and beyond and probably saved me from changing banks. I run a business and am always in an extreme rush. Plus I was aggravated because this was my 3rd trip for the same issues. He did what he had to and finally took care of what I needed and kept his professionalism the entire time. I wish they'd keep 3 people on the line at all times.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Oceanside Branch at Oceanside, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by MikeyMets, Aug. 21, 2014
John Spiegelman went above and beyond and probably saved me from changing banks. I run a business and am always in an extreme rush. Plus I was aggravated because this was my 3rd trip for the same issues. He did what he had to and finally took care of what I needed and kept his professionalism the entire time. I wish they'd keep 3 people on the line at all times.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Oceanside Branch at Oceanside, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Matty 2014-12-10 18:02:53
Excellent service. Always greeted with a smile by May and she is always helpful.
Love TD Bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tntretrievers, Mar. 02, 2013
My husband and I have used a several different banks and credit unions over the past 13 years and I have to say that TD is hands down the best we've ever used. They have so many different locations and much later hours than any other bank we've ever used. They're also open on weekends (even Sunday), when most other banks and credit unions are not. I especially love the fact that you can go right into any branch to get a replacement debit card if yours ever gets lost or stolen instead of having to wait the usual 7-10 days to get a new one in the mail like with most other banks. When I lost my debit card a couple of months ago, I drove right over to the branch 10 minutes away from our house and they gave me a new card right then and there and canceled the one I had lost. The whole process took no more than 5 minutes and the teller was super friendly. At our previous credit union, it took almost 2 weeks to get my replacement debit card in the mail when mine had fraudulent activity on it and had to be canceled. TD Bank is SO much better! We live in New England, so it's really convenient when we travel since TD has branches literally all over the place. My husband and I have been with TD Bank for a little over a year now and we'll never use any other bank! We've never had any problems with them at all. Every time we go into a branch, we are happily greeted and treated like our business is actually appreciated. They also give our dogs treats if they are with us when we go through the drive through. I personally think that TD Bank is better than the smaller banks and local credit unions. Even my employer uses TD, so my direct deposit posts to our account an entire day before my scheduled payday. I highly recommend them!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Keene-West Street Branch at Keene, NH
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tntretrievers, Mar. 02, 2013
My husband and I have used a several different banks and credit unions over the past 13 years and I have to say that TD is hands down the best we've ever used. They have so many different locations and much later hours than any other bank we've ever used. They're also open on weekends (even Sunday), when most other banks and credit unions are not. I especially love the fact that you can go right into any branch to get a replacement debit card if yours ever gets lost or stolen instead of having to wait the usual 7-10 days to get a new one in the mail like with most other banks. When I lost my debit card a couple of months ago, I drove right over to the branch 10 minutes away from our house and they gave me a new card right then and there and canceled the one I had lost. The whole process took no more than 5 minutes and the teller was super friendly. At our previous credit union, it took almost 2 weeks to get my replacement debit card in the mail when mine had fraudulent activity on it and had to be canceled. TD Bank is SO much better! We live in New England, so it's really convenient when we travel since TD has branches literally all over the place. My husband and I have been with TD Bank for a little over a year now and we'll never use any other bank! We've never had any problems with them at all. Every time we go into a branch, we are happily greeted and treated like our business is actually appreciated. They also give our dogs treats if they are with us when we go through the drive through. I personally think that TD Bank is better than the smaller banks and local credit unions. Even my employer uses TD, so my direct deposit posts to our account an entire day before my scheduled payday. I highly recommend them!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Keene-West Street Branch at Keene, NH
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Massachusetts customer service great
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cassis, Sep. 02, 2012
Just stumbled across this site when searching for Sunday hours for my TD branch, and noticed a lot of really bad ratings, especially noting customer service at NJ branches. I'm unclear why NJ customer service is so bad, but it doesn't seem that relevant to the Massachusetts branch we're rating here. I've found the customer service at my local branch -- Mansfield, MA -- to be stellar: that and their extended hours are two of the main reasons I bank there.
I've not taken a loan from them, so I can't speak to their loan service, but I have had them *ask* me if I didn't want a loan: I suspect they offer based on credit rating, not just perceived ability to pay.
Banking with them has been a pleasant experience.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Mansfield Branch at Mansfield, MA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cassis, Sep. 02, 2012
Just stumbled across this site when searching for Sunday hours for my TD branch, and noticed a lot of really bad ratings, especially noting customer service at NJ branches. I'm unclear why NJ customer service is so bad, but it doesn't seem that relevant to the Massachusetts branch we're rating here. I've found the customer service at my local branch -- Mansfield, MA -- to be stellar: that and their extended hours are two of the main reasons I bank there.
I've not taken a loan from them, so I can't speak to their loan service, but I have had them *ask* me if I didn't want a loan: I suspect they offer based on credit rating, not just perceived ability to pay.
Banking with them has been a pleasant experience.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Mansfield Branch at Mansfield, MA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
SURPRISED BY ALL THE NEGATIVITY
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Doriasue, Jul. 26, 2012
I AM SHOCKED AT THE NEGATIVITY AND LARGE NUMBER OF SUCH.
YES, THEY PUT A HOLD ON A LARGE CHECK GOING INTO A CD FROM A NEARBY BANK - BUT OVERALL THE BANK I GO TO NEAR MY HOME IS FINE WITH ME....WE HAVE SWITCHED FROM BANK OF AMERICA AND ARE PLEASED WITH OUR SS AND PENSIONS GOING HERE.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Royal Palm Beach Branch at West Palm Beach, FL
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Doriasue, Jul. 26, 2012
I AM SHOCKED AT THE NEGATIVITY AND LARGE NUMBER OF SUCH.
YES, THEY PUT A HOLD ON A LARGE CHECK GOING INTO A CD FROM A NEARBY BANK - BUT OVERALL THE BANK I GO TO NEAR MY HOME IS FINE WITH ME....WE HAVE SWITCHED FROM BANK OF AMERICA AND ARE PLEASED WITH OUR SS AND PENSIONS GOING HERE.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Royal Palm Beach Branch at West Palm Beach, FL
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Good and Bad by design?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by OscarGonzalez, Apr. 26, 2012
The extreem polarization of review results - insinuates someone is trying to manipulate the system regarding TD Bank. I am a recent account holder, but have avoided the long lines at Wells Fargo, the high minimum balances of Chase and the disproportionate banking fees at BOA. I'm a rarity in the middle
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Bryan Dairy Branch at Seminole, FL
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by OscarGonzalez, Apr. 26, 2012
The extreem polarization of review results - insinuates someone is trying to manipulate the system regarding TD Bank. I am a recent account holder, but have avoided the long lines at Wells Fargo, the high minimum balances of Chase and the disproportionate banking fees at BOA. I'm a rarity in the middle
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Bryan Dairy Branch at Seminole, FL
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Home Owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jack007, Apr. 20, 2012
Whenever I need to utilize staff assistance they have always been courteous and helpful. Sometimes the answer to my questions is not known immediately, but the person has always found out the answer and gotten back to me. I also far prefer doing business with TD Bank because of uniformly good to excellent service at any bank in any state where TD has branches. I've been with other banks. For the most part other staff people are helpful, but the bank could care less about my account.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Gorham Branch at Gorham, ME
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jack007, Apr. 20, 2012
Whenever I need to utilize staff assistance they have always been courteous and helpful. Sometimes the answer to my questions is not known immediately, but the person has always found out the answer and gotten back to me. I also far prefer doing business with TD Bank because of uniformly good to excellent service at any bank in any state where TD has branches. I've been with other banks. For the most part other staff people are helpful, but the bank could care less about my account.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Gorham Branch at Gorham, ME
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Ms. Marden
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Pamela, Jan. 10, 2012
We are pretty new to the area and we were shopping for a new bank as we had just moved to town. I had a problem with an overdraft situation and a superviser spoke with me explained everything and this was taken care of to my satisfaction. I am now switching all my accounts to TD Bank do to this satisfaction response I had. Thank You TD Bank I am a Happy Customer!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Edgewater Branch at Edgewater, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Pamela, Jan. 10, 2012
We are pretty new to the area and we were shopping for a new bank as we had just moved to town. I had a problem with an overdraft situation and a superviser spoke with me explained everything and this was taken care of to my satisfaction. I am now switching all my accounts to TD Bank do to this satisfaction response I had. Thank You TD Bank I am a Happy Customer!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Edgewater Branch at Edgewater, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
New to the area
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Canokie, Nov. 26, 2011
We recently set up our mortgage through the Wade Hampton location. Amy & Adam jumped through hoops to help everything happen--on time with no complaints. I would highly recommend them.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Wade Hampton Boulevard Branch at Greenville, SC
Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Canokie, Nov. 26, 2011
We recently set up our mortgage through the Wade Hampton location. Amy & Adam jumped through hoops to help everything happen--on time with no complaints. I would highly recommend them.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Wade Hampton Boulevard Branch at Greenville, SC
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
hank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hank, Aug. 05, 2011
A very blong time customer and very happy with the banks services and personal
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hamden Central Branch at Hamden, CT
Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hank, Aug. 05, 2011
A very blong time customer and very happy with the banks services and personal
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hamden Central Branch at Hamden, CT
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Help when I needed it
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bounced, Jun. 30, 2011
I made a mistake and wrote my monthly bills without doing the transfer of funds to cover them all. The folks at the bank had always been friendly and they knew I\'d never had any trouble before, but they REALLY came through for me. I did have to pay fees (as I should since it was my mistake) but they were able to eliminate some of them AND they helped me understand what bills got paid, which would most likely be presented again, and what providers I needed to call directly. They went above and beyond in helping me sort the mess out and that's the service that will keep me banking here.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Skippack Branch at Skippack, PA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bounced, Jun. 30, 2011
I made a mistake and wrote my monthly bills without doing the transfer of funds to cover them all. The folks at the bank had always been friendly and they knew I\'d never had any trouble before, but they REALLY came through for me. I did have to pay fees (as I should since it was my mistake) but they were able to eliminate some of them AND they helped me understand what bills got paid, which would most likely be presented again, and what providers I needed to call directly. They went above and beyond in helping me sort the mess out and that's the service that will keep me banking here.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Skippack Branch at Skippack, PA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
Citizens Bank, NATICK CENTER BRANCH (0.5 miles)
Full Service Brick and Mortar Office
34 Main St
Natick, MA 01760
Full Service Brick and Mortar Office
34 Main St
Natick, MA 01760
Webster Bank, WELLESLEY BRANCH (1.6 miles)
Full Service Brick and Mortar Office
84 Central St
Wellesley, MA 02482
Full Service Brick and Mortar Office
84 Central St
Wellesley, MA 02482
Citizens Bank, WELLESLEY BRANCH (1.7 miles)
Full Service Brick and Mortar Office
182 Linden St
Wellesley, MA 02482
Full Service Brick and Mortar Office
182 Linden St
Wellesley, MA 02482
JPMorgan Chase Bank, Wellesley Central St Branch (1.7 miles)
Full Service Brick and Mortar Office
9 Central St
Wellesley, MA 02482
Full Service Brick and Mortar Office
9 Central St
Wellesley, MA 02482
Eastern Bank, NATICK BRANCH (1.7 miles)
Full Service Brick and Mortar Office
2 South Ave
Natick, MA 01760
Full Service Brick and Mortar Office
2 South Ave
Natick, MA 01760