TD Bank, BEDFORD-ROUTE 101 BRANCH
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397 client reviews
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| Name: | TD Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1852 |
| FDIC Insurance: | 07/01/1961 |
| Holden By: | TORONTO-DOMINION BANK THE |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1181, view all, view on map |
| Website: | www.td.com/us/en/personal-banking |
| Total Assets: | $367,174,651,000 |
| Total Deposits: | $303,720,159,000 |
| Total Equity Capital: | $46,280,437,000 |
| Total Domestic Office Deposits: | $303,720,159,000 |
| Net Income: | $2,306,596,000 |
| Quarterly Net Income: | $384,572,000 |
| Return on Assets: | 1% |
| Return on Equity: | 5% |
| Quarterly Return on Equity: | 3% |
| More... | |
Client Review
397 client reviews of TD Bank scored 2.5 out of 5.
Wow...if you don't mind waiting...and waiting...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Trop1, Jul. 30, 2012
I was told that I had to go IN PERSON to change my address on file when we moved. Once there, I had to sit and wait 15 minutes for a rep to bring me into her office and then it took an ADDITIONAL 45 minutes to change my address in the system! (There is something called "the internet" that might have made this endeavor much easier - why they don't offer customers a way to change their address on TD Bank's website is beyond me, even by phone would have been great - I also have a St. Mary's Bank account and it took 1 minute by phone to change my address!)
Also, they are highly understaffed, especially at lunch time. I have had to wait from 3 to 10 minutes for someone to even acknowledge I am at the drive-up window which is a long time to wait wondering if they even know I'm there. There are times I will wait, then someone else drives up (and also waits) and the other person is assisted first as I continue to wait.
I've had my TD Bank account for over 30 years and was also told with the new fees that were implemented a few years ago, that I would be exempt because my account would be "grandfathered" in with no fees, however they lied. I am charged monthly maintenance fees. I'm pretty much done with the inattentiveness of this bank on Rte 101 in Bedford and will be transferring all my funds to St. Mary's Bank (who, by the way, don't charge fees).
* this reviewer has be with this bank for >10 years
* this review was made on TD Bank, Bedford Branch at Bedford, NH
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Trop1, Jul. 30, 2012
I was told that I had to go IN PERSON to change my address on file when we moved. Once there, I had to sit and wait 15 minutes for a rep to bring me into her office and then it took an ADDITIONAL 45 minutes to change my address in the system! (There is something called "the internet" that might have made this endeavor much easier - why they don't offer customers a way to change their address on TD Bank's website is beyond me, even by phone would have been great - I also have a St. Mary's Bank account and it took 1 minute by phone to change my address!)
Also, they are highly understaffed, especially at lunch time. I have had to wait from 3 to 10 minutes for someone to even acknowledge I am at the drive-up window which is a long time to wait wondering if they even know I'm there. There are times I will wait, then someone else drives up (and also waits) and the other person is assisted first as I continue to wait.
I've had my TD Bank account for over 30 years and was also told with the new fees that were implemented a few years ago, that I would be exempt because my account would be "grandfathered" in with no fees, however they lied. I am charged monthly maintenance fees. I'm pretty much done with the inattentiveness of this bank on Rte 101 in Bedford and will be transferring all my funds to St. Mary's Bank (who, by the way, don't charge fees).
* this reviewer has be with this bank for >10 years
* this review was made on TD Bank, Bedford Branch at Bedford, NH
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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