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PNC Bank, Review
PNC Bank, Review
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based on 422 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 15 Reviews with 3 Star
ATM is broken more than it is operational
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by WhiteHousePlumber, Jul. 09, 2018
So everyone knows right from the start, this concerns the ATM machine at the Singer Island branch office in Riviera Beach FL. I do not go to the ATM every day but currently, this branch is running a 75-80% failure rate on the ATM in service. I use it more as a convenience and not a cash lifeline and sucks be to you if you need money on a weekend and this machine is on strike, again.
Having to go inside is steps away but the point is this: If you have an ATM, make it working or pull it out and install another. Not rocket surgery here. Staff inside seems so passé about it.
Tip: Call the bank before you go over and inquire if ATM is up and running. PTA more than it is worth.
The star rating system needs to have an N/A star as none of the above pertained to my letter. I gave them all average so I could get off this screen.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Singer Island Branch at West Palm Beach, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WhiteHousePlumber, Jul. 09, 2018
So everyone knows right from the start, this concerns the ATM machine at the Singer Island branch office in Riviera Beach FL. I do not go to the ATM every day but currently, this branch is running a 75-80% failure rate on the ATM in service. I use it more as a convenience and not a cash lifeline and sucks be to you if you need money on a weekend and this machine is on strike, again.
Having to go inside is steps away but the point is this: If you have an ATM, make it working or pull it out and install another. Not rocket surgery here. Staff inside seems so passé about it.
Tip: Call the bank before you go over and inquire if ATM is up and running. PTA more than it is worth.
The star rating system needs to have an N/A star as none of the above pertained to my letter. I gave them all average so I could get off this screen.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Singer Island Branch at West Palm Beach, FL
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Aggrevated Customer
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by noneofyourbusiness, Mar. 18, 2017
The ATM machines are ALWAYS out of service for making deposits of cash or a check. The machines are also ALWAYS out of cash to withdraw!!
The bank location is always busy and I have had representatives tell me that they are aware of it but its been foing on for years!!
Pay attention to the worjers...its a revolving door of workers which twlla you no one there seems to stay long
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Miracle Mile Branch at Monroeville, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby noneofyourbusiness, Mar. 18, 2017
The ATM machines are ALWAYS out of service for making deposits of cash or a check. The machines are also ALWAYS out of cash to withdraw!!
The bank location is always busy and I have had representatives tell me that they are aware of it but its been foing on for years!!
Pay attention to the worjers...its a revolving door of workers which twlla you no one there seems to stay long
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Miracle Mile Branch at Monroeville, PA
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Customer Service
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by smhdisappointed, Mar. 13, 2017
I only use this branch once every two weeks to make a straight deposit of one check into my account through the drive thru. I have only gone inside once. Every time I gone through the drive I have a very pleasant, dark haired young lady. I have become used to her being pleasant, good mornings, anything else I can help you with today, have a good day, etc.
Well, my last drive through experience I had Denise. She didn't acknowledge me. She took the canister. Came back and said are you cashing this check? I said no, there is a deposit slip with the check. (quiet). Then she came back and said, you didn't sign the check. I said I don't have to sign the check. (quiet) Disappears. Next, the canister comes out. I take my receipt. No thank you, no anything at all. I rang the call button. three times. She came back and said yes. I asked if she just waited on me. She said yes. I asked her name. She said Denise. I said thank you.
I called the branch manager. She was not able to come to the phone. I left a message. No call back. I called another day. She was off. I called the next day and left another message. I just called today and left a message with Erica Garland for her branch manager Ida to call me back and that I had left messages before and no return call.
I guess you can see my point.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Georgetown Branch at Georgetown, DE
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Overall Rating Office Environment & Staff Waiting Timeby smhdisappointed, Mar. 13, 2017
I only use this branch once every two weeks to make a straight deposit of one check into my account through the drive thru. I have only gone inside once. Every time I gone through the drive I have a very pleasant, dark haired young lady. I have become used to her being pleasant, good mornings, anything else I can help you with today, have a good day, etc.
Well, my last drive through experience I had Denise. She didn't acknowledge me. She took the canister. Came back and said are you cashing this check? I said no, there is a deposit slip with the check. (quiet). Then she came back and said, you didn't sign the check. I said I don't have to sign the check. (quiet) Disappears. Next, the canister comes out. I take my receipt. No thank you, no anything at all. I rang the call button. three times. She came back and said yes. I asked if she just waited on me. She said yes. I asked her name. She said Denise. I said thank you.
I called the branch manager. She was not able to come to the phone. I left a message. No call back. I called another day. She was off. I called the next day and left another message. I just called today and left a message with Erica Garland for her branch manager Ida to call me back and that I had left messages before and no return call.
I guess you can see my point.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Georgetown Branch at Georgetown, DE
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by Ruffian 2017-03-25 08:21:58
The Eaton Rapids branch does NOT have a drive thru because of their location downtown. Your review is either incorrect or for a different branch and should be rectified.
Branch Manager on a power trip
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by haleo15106, Oct. 14, 2015
I have been a lifelong customer of PNC. I do love all notifications I get on my email about my accounts. Really puts me at piece of mind. That saying, I have never been treated so badly by an employee over cashing a check for my daughter for $78. The branch mgr. waited on me and asked whose check I was cashing and I explained my daughter. He thought I was trying to fraud him or something and said he needed to compare signatures and did she have account. I could see if they had something on me for frauding in the past and I know they have to be careful, but that is not the case. Really I have alot of accounts and investments at this bank since the 80's and he was looking at my account had my license, but that wasn't good enough and it was like because he could: he had the power. I told him I would go to another branch and have no problem cashing which I did(although way out of my way).Not to rant but I am done with this bank and have started moving my accounts. I have four other banks in my local town that would be glad to have me. I kind of think it was a power thing and this man really should not be in mgmt. I have had lots of managers in my liftetime and he should definitely have better judgement when dealing with great customers. There was no reason for this inconvenience and I needed to get this cashed and get home. This bank trip took well over an hour instead of 15 minutes and the worst part was my dinner was burnt by the time I got home; that was the straw that broke the camels back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Carnegie Branch at Carnegie, PA
11 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby haleo15106, Oct. 14, 2015
I have been a lifelong customer of PNC. I do love all notifications I get on my email about my accounts. Really puts me at piece of mind. That saying, I have never been treated so badly by an employee over cashing a check for my daughter for $78. The branch mgr. waited on me and asked whose check I was cashing and I explained my daughter. He thought I was trying to fraud him or something and said he needed to compare signatures and did she have account. I could see if they had something on me for frauding in the past and I know they have to be careful, but that is not the case. Really I have alot of accounts and investments at this bank since the 80's and he was looking at my account had my license, but that wasn't good enough and it was like because he could: he had the power. I told him I would go to another branch and have no problem cashing which I did(although way out of my way).Not to rant but I am done with this bank and have started moving my accounts. I have four other banks in my local town that would be glad to have me. I kind of think it was a power thing and this man really should not be in mgmt. I have had lots of managers in my liftetime and he should definitely have better judgement when dealing with great customers. There was no reason for this inconvenience and I needed to get this cashed and get home. This bank trip took well over an hour instead of 15 minutes and the worst part was my dinner was burnt by the time I got home; that was the straw that broke the camels back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Carnegie Branch at Carnegie, PA
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Safety Deposit Overcharge for 3 Years
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by Leo36542, Oct. 05, 2015
I have been charged $40 a year for the last 3 years for a safety deposit box that was supposed to be free. PNC owes me $120 and is dragging their feet on giving me credit. I have performance select checking and have not been set up for 3 years to receive the additional service benefit of a free safety deposit box. If they are doing this to me there must be hundreds of customers also being charged for free deposit boxes????
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Foley Branch at Foley, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Leo36542, Oct. 05, 2015
I have been charged $40 a year for the last 3 years for a safety deposit box that was supposed to be free. PNC owes me $120 and is dragging their feet on giving me credit. I have performance select checking and have not been set up for 3 years to receive the additional service benefit of a free safety deposit box. If they are doing this to me there must be hundreds of customers also being charged for free deposit boxes????
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Foley Branch at Foley, AL
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by workthesystem 2015-10-17 08:59:31
Work the system!I have experienced over charges having lost my debit card was changed 7.00 dollars for a new card. Who does this! Didn't receive the card. I called the 800 number customer service to request a new card and asked to have the fee removed explaining no other banks do this that I am aware of. Representative removed this fee and an additional fee charged to activate a automatically deduction from my account to repay a personal loan. I have anyways had better results over the phone as well as saving my time.
Ticked
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by Lawrence69, Mar. 28, 2014
I' m Just a little Ticked off when I go up there to try to cash a check written out to Me by my mother who' s been at that branch for a number of years. there was plenty enough in the account to cover the check and I had all the proper ID. the teller said I have to come back tomarrow, which is now today because she said I couldn, t do it through the drive through window and the inside was closed at that time. I have been through there hundreds of times before. Time to tell my mother to get her money out.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Stein-Massilon Branch at Akron, OH
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Lawrence69, Mar. 28, 2014
I' m Just a little Ticked off when I go up there to try to cash a check written out to Me by my mother who' s been at that branch for a number of years. there was plenty enough in the account to cover the check and I had all the proper ID. the teller said I have to come back tomarrow, which is now today because she said I couldn, t do it through the drive through window and the inside was closed at that time. I have been through there hundreds of times before. Time to tell my mother to get her money out.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Stein-Massilon Branch at Akron, OH
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james osborne
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by Jimo, Feb. 17, 2014
Sure is hard to find a branch office. Guess it is no problem if you drive on the street that PNC is on.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Radio Road Branch at Naples, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Other Servicesby Jimo, Feb. 17, 2014
Sure is hard to find a branch office. Guess it is no problem if you drive on the street that PNC is on.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Radio Road Branch at Naples, FL
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Nosy tellers
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by NNJitalian, Sep. 14, 2013
If you withdraw money in large amounts or deposit. The tellers ask too many personal questions. It's my money, it's not an interview.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Flanders Branch at Flanders, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NNJitalian, Sep. 14, 2013
If you withdraw money in large amounts or deposit. The tellers ask too many personal questions. It's my money, it's not an interview.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Flanders Branch at Flanders, NJ
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Your phone numbers are wrong
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by heldmark, Jan. 30, 2013
Get your web master to correct the phone numbers listed for branches because when you call the number for Brownsboro Crossing you get the University of Louisville Branch. Then they give you a number that turns out to be a fax machine. Sounds like where I want to keep my money? Then I go to the trouble of filling out this comment form only to find out it is a marketing ploy. Really?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Old Brownsboro Crossing Branch at Louisville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby heldmark, Jan. 30, 2013
Get your web master to correct the phone numbers listed for branches because when you call the number for Brownsboro Crossing you get the University of Louisville Branch. Then they give you a number that turns out to be a fax machine. Sounds like where I want to keep my money? Then I go to the trouble of filling out this comment form only to find out it is a marketing ploy. Really?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Old Brownsboro Crossing Branch at Louisville, KY
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Bank Hours
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by jzjz, Dec. 26, 2012
The bank hours on the internet have not been the same as your actual bank hours for months. I stopped by on a Saturday and you were not open.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harrison City Branch at Jeannette, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jzjz, Dec. 26, 2012
The bank hours on the internet have not been the same as your actual bank hours for months. I stopped by on a Saturday and you were not open.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harrison City Branch at Jeannette, PA
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Decent bank, I suppose
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by kyuss, Dec. 17, 2012
As a basic checking account customer, I don't do a lot of banking and I don't have much to complain about. So I'm pretty pleased with PNC in that respect. I do, however, have one complaint. Once I cashed a check at an ATM and it erroneously withdrew the money from MY account, rather than from my dad's, like it was denoted on the check. Since I got the cash, I didn't suspect there was a problem, until my dad informed me the charge wasn't on his statement. I checked my bank account, which I rarely do because I don't use it very often, and I was overdrawn like $300. I called customer support and the lady told me the ATM malfunctioned, but she couldn't waive the fees. So I would up spending $300 of my own money to compensate for their malfunctioning equipment. I don't think that this is acceptable AT ALL. Also, the lady was a total ditz and asked me "Who is H.G. Truman?" H.G. Truman is the road that the ATM was located on. Oh. My god. A decent bank, but God forbid their equipment malfunctions because you're gonna pay for it.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Solomons Branch at Solomons, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kyuss, Dec. 17, 2012
As a basic checking account customer, I don't do a lot of banking and I don't have much to complain about. So I'm pretty pleased with PNC in that respect. I do, however, have one complaint. Once I cashed a check at an ATM and it erroneously withdrew the money from MY account, rather than from my dad's, like it was denoted on the check. Since I got the cash, I didn't suspect there was a problem, until my dad informed me the charge wasn't on his statement. I checked my bank account, which I rarely do because I don't use it very often, and I was overdrawn like $300. I called customer support and the lady told me the ATM malfunctioned, but she couldn't waive the fees. So I would up spending $300 of my own money to compensate for their malfunctioning equipment. I don't think that this is acceptable AT ALL. Also, the lady was a total ditz and asked me "Who is H.G. Truman?" H.G. Truman is the road that the ATM was located on. Oh. My god. A decent bank, but God forbid their equipment malfunctions because you're gonna pay for it.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Solomons Branch at Solomons, MD
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Nasty lady
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by wozin, Dec. 06, 2012
Only problem I have is with one woman who works there. Everyone else is professional and wonderful to deal with. But I never go in there anymore when she is there, that is how unpleasant she is.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby wozin, Dec. 06, 2012
Only problem I have is with one woman who works there. Everyone else is professional and wonderful to deal with. But I never go in there anymore when she is there, that is how unpleasant she is.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
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Not good investment service
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by Fairy, May. 03, 2012
I started as a customer for national city bank and stay with it when it became PNC. Most of time I have no problem with it until recently I used their investment service. I tried to open an IRA and get some professional opinions from it. I contacted the bank about 4 times to ask the staff leave a message to this professional guy. None of the message was passed to him. Finally I was able to meet this guy. He is cool and serious overall. The thing I don't like about the service is he never brother to ask about my financial conditions. He assume I was young so did not have enough money to invest. More toward to tell me what to do base on his assumptions but ask about my plan. Until at the time I left, he never asked about my household income, how much we had here and there, and what are the opinions we would like to have. Generally how could he assist people if he does not know them? Personally I would never use the investment advisor from this bank anymore!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Deerfield Township Branch at Mason, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Fairy, May. 03, 2012
I started as a customer for national city bank and stay with it when it became PNC. Most of time I have no problem with it until recently I used their investment service. I tried to open an IRA and get some professional opinions from it. I contacted the bank about 4 times to ask the staff leave a message to this professional guy. None of the message was passed to him. Finally I was able to meet this guy. He is cool and serious overall. The thing I don't like about the service is he never brother to ask about my financial conditions. He assume I was young so did not have enough money to invest. More toward to tell me what to do base on his assumptions but ask about my plan. Until at the time I left, he never asked about my household income, how much we had here and there, and what are the opinions we would like to have. Generally how could he assist people if he does not know them? Personally I would never use the investment advisor from this bank anymore!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Deerfield Township Branch at Mason, OH
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MANAGER BAD BANK OKAY
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by LEXX, Jan. 31, 2012
Your'e right (@ the other reviewer with the title "Manger is a Jerk"), the manager doesn't know what he's doing. The rest of the bank was overly friendly. One woman even came out of nowhere to ask if I waanted a drink of water while I waited on the bank manager.
I knew when I walked in and only saw one type of poeple working there that I was probably about to have more problems than I came for, and as usual I ended up being right ( when it comes to reading people). There's certain type of people I don't like dealing with when it comes to customer service in maryland... theyre a lil slow brained and usually give you the wrong info or don't know what they're doing. This one was no different.
I went to get some papers signed and the manager tells me he was afraid to sign it because he could get arrested if the information wasn't legal, and says, plus PNC was strict about signing certain forms. He just didn't know if he was ALLOWED to sign it and wanted to ask somebody else if it was ok, his PNC financial advisor (who wasn't there). So I ask him, if I can't get my own bank to sign the papers where do I go. I doubt a bank where I'm not a customer would sign them, they have none of my personal information as trust or any reason to sign.
So I go to Bank of America to see what happens (plus other PNC banks were closing), and like I thought they had no problem at all signing it, BUT I'm not a customer so they couldn't. The Bank of America Rep even told me PNC should've signed it.
I looked at this manager and knew I would have problems and as usual I was right (I can read ppl in half a second and I'm ALWAYS right). He said he'd probably sign after his financial advisor looked at them but I don't want to deal with someone who can't handle his own business as a bank manager without having to ask someone who works for him first. I wouldn't of had this problem at another bank with a different type of manager. I know this. So I'm going to another PNC.
If not, I'll just open up a Bank of America account to get it signed. I won't leave PNC just because of one moron but I will if I run into another. Extremely bad business, because after sigining the paper they would've had an extra $30,000 in my PNC account. I might complain to a higher up about him.
The actual bank is okay as long as you have no problems. I had a huge problem getting my card sent to bme when I opened up teh account because they kept sedning it ot the wrong address. The savings account fee is crazy too. Deposited over $100 last year in my savings and never used it. By the end of the year the whole hundred was gone to fees.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Columbia Crossing Branch at Columbia, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LEXX, Jan. 31, 2012
Your'e right (@ the other reviewer with the title "Manger is a Jerk"), the manager doesn't know what he's doing. The rest of the bank was overly friendly. One woman even came out of nowhere to ask if I waanted a drink of water while I waited on the bank manager.
I knew when I walked in and only saw one type of poeple working there that I was probably about to have more problems than I came for, and as usual I ended up being right ( when it comes to reading people). There's certain type of people I don't like dealing with when it comes to customer service in maryland... theyre a lil slow brained and usually give you the wrong info or don't know what they're doing. This one was no different.
I went to get some papers signed and the manager tells me he was afraid to sign it because he could get arrested if the information wasn't legal, and says, plus PNC was strict about signing certain forms. He just didn't know if he was ALLOWED to sign it and wanted to ask somebody else if it was ok, his PNC financial advisor (who wasn't there). So I ask him, if I can't get my own bank to sign the papers where do I go. I doubt a bank where I'm not a customer would sign them, they have none of my personal information as trust or any reason to sign.
So I go to Bank of America to see what happens (plus other PNC banks were closing), and like I thought they had no problem at all signing it, BUT I'm not a customer so they couldn't. The Bank of America Rep even told me PNC should've signed it.
I looked at this manager and knew I would have problems and as usual I was right (I can read ppl in half a second and I'm ALWAYS right). He said he'd probably sign after his financial advisor looked at them but I don't want to deal with someone who can't handle his own business as a bank manager without having to ask someone who works for him first. I wouldn't of had this problem at another bank with a different type of manager. I know this. So I'm going to another PNC.
If not, I'll just open up a Bank of America account to get it signed. I won't leave PNC just because of one moron but I will if I run into another. Extremely bad business, because after sigining the paper they would've had an extra $30,000 in my PNC account. I might complain to a higher up about him.
The actual bank is okay as long as you have no problems. I had a huge problem getting my card sent to bme when I opened up teh account because they kept sedning it ot the wrong address. The savings account fee is crazy too. Deposited over $100 last year in my savings and never used it. By the end of the year the whole hundred was gone to fees.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Columbia Crossing Branch at Columbia, MD
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E. dickman
Overall Rating
Other Services
by emdtech, Dec. 14, 2011
wrong phone number, should be 440-248-0044 !!!
* this review was made on PNC Bank, Solon Branch at Solon, OH
1 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Other Servicesby emdtech, Dec. 14, 2011
wrong phone number, should be 440-248-0044 !!!
* this review was made on PNC Bank, Solon Branch at Solon, OH
1 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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