PNC Bank, Review
PNC Bank, Review
Average rating based on 422 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 21 Reviews with 4 Star
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Very positive experience!
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by Sage, Sep. 26, 2016
Contrary to the last review, I have had nothing but positive experiences with PNC Bank's Mt. Pleasant branch, both with its tellers and managers in the four years we've lived here. They work hard and try to please and isn't that what good customer service is all about?
The downside, which is out of their control, is that there are not more locations, which is why it gets a "good," vs. and "excellent." A shame that there wasn't a "very good" option.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Mount Pleasant Branch at Mount Pleasant, SC
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by Sage, Sep. 26, 2016
Contrary to the last review, I have had nothing but positive experiences with PNC Bank's Mt. Pleasant branch, both with its tellers and managers in the four years we've lived here. They work hard and try to please and isn't that what good customer service is all about?
The downside, which is out of their control, is that there are not more locations, which is why it gets a "good," vs. and "excellent." A shame that there wasn't a "very good" option.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Mount Pleasant Branch at Mount Pleasant, SC
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Treated very rude
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by teamplayer, Mar. 23, 2016
Ive been banking here at PNC for a couple years now. Its always been a great experience. From staff members like Norma, Wayne , and even Ricardo there mortgage guy go out of there way to help you. I call this morning to have something done about a misplaced debit card and this woman named Valerie Yohan insists she cant help and everyone theres busy. Any other time I call I have no problems I just had the same issue with my card with my debit card a few weeks ago and when I went to withdraw money and the power went out and Wayne gave me no problems in talking to him and sending me a new one. Im not gonna rate the bank bad over one bad experiece but she really doesnt need to be answering phones there if she cant help anyone and is gonna be rude. Thankyou for taking the time to read this.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, East Chicago Branch at East Chicago, IN
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by teamplayer, Mar. 23, 2016
Ive been banking here at PNC for a couple years now. Its always been a great experience. From staff members like Norma, Wayne , and even Ricardo there mortgage guy go out of there way to help you. I call this morning to have something done about a misplaced debit card and this woman named Valerie Yohan insists she cant help and everyone theres busy. Any other time I call I have no problems I just had the same issue with my card with my debit card a few weeks ago and when I went to withdraw money and the power went out and Wayne gave me no problems in talking to him and sending me a new one. Im not gonna rate the bank bad over one bad experiece but she really doesnt need to be answering phones there if she cant help anyone and is gonna be rude. Thankyou for taking the time to read this.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, East Chicago Branch at East Chicago, IN
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Great Help
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by kespo12, Jan. 29, 2015
I have been banking with PNC for 7 years now and have never started having problems until this past year. Both time I was having major issues with my accounts, PNC was very patient on the phone with me and helped me with my problems in a very understanding and compatinate way. I work at a bank myself and knew if a bank isn't offering you their best services, then you shouldn't be banking with them. I was ready to end my business with PNC this past problem but Melissa was so helpful and fixed a problem that I myself had accidentally caused, so I've decided to stay. I will continually recommend you to my friends
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Eldersburg Branch at Sykesville, MD
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by kespo12, Jan. 29, 2015
I have been banking with PNC for 7 years now and have never started having problems until this past year. Both time I was having major issues with my accounts, PNC was very patient on the phone with me and helped me with my problems in a very understanding and compatinate way. I work at a bank myself and knew if a bank isn't offering you their best services, then you shouldn't be banking with them. I was ready to end my business with PNC this past problem but Melissa was so helpful and fixed a problem that I myself had accidentally caused, so I've decided to stay. I will continually recommend you to my friends
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Eldersburg Branch at Sykesville, MD
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Served well
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by JustMyOpinion, Jan. 27, 2015
The staff is friendly and helpful. I am a happy customer!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, North Ridge Branch at Raleigh, NC
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by JustMyOpinion, Jan. 27, 2015
The staff is friendly and helpful. I am a happy customer!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, North Ridge Branch at Raleigh, NC
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Excellant
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by sandyjef1, Dec. 15, 2014
Do not use all services but what I do use have been the best of any bank I have used. The employees are ALWAYS pleasant and helpful and I have not had any issues at all in the many years I have been with the bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lebanon Downtown Branch at Lebanon, IN
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by sandyjef1, Dec. 15, 2014
Do not use all services but what I do use have been the best of any bank I have used. The employees are ALWAYS pleasant and helpful and I have not had any issues at all in the many years I have been with the bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lebanon Downtown Branch at Lebanon, IN
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Customer Service
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by Griffith, Jun. 23, 2014
I have never banked with PNC and the only reason I went to this branch was because of an offer that I received in the mail. I spoke with Todd Scott at this branch, and he was VERY helpful and persistent in my processing the loan. I was not
impressed with the customer service that I received when I went to this bank which was a surprise to me since I was in the banking industry before and I know how important good customer service is to the success of the company.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Cobb Branch at Marietta, GA
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by Griffith, Jun. 23, 2014
I have never banked with PNC and the only reason I went to this branch was because of an offer that I received in the mail. I spoke with Todd Scott at this branch, and he was VERY helpful and persistent in my processing the loan. I was not
impressed with the customer service that I received when I went to this bank which was a surprise to me since I was in the banking industry before and I know how important good customer service is to the success of the company.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Cobb Branch at Marietta, GA
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A Good Bank. You Treat them Good, They'll treat you good.
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by WattravRus, Aug. 29, 2013
I enjoy the people at this bank. I don't have any loan sap stories or anything to cry about, but I would like to say that the people here seem to treat me well. And I for one really appreciate it. Thanks guys n gals! Keep up the great work! :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Edison Tano Mall Branch at Edison, NJ
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by WattravRus, Aug. 29, 2013
I enjoy the people at this bank. I don't have any loan sap stories or anything to cry about, but I would like to say that the people here seem to treat me well. And I for one really appreciate it. Thanks guys n gals! Keep up the great work! :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Edison Tano Mall Branch at Edison, NJ
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TAM INC
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by TAMINC, Aug. 05, 2013
On line banking- security is tough- get it right by second time or locked out!!
Ahoskie NC Branch of PNC tellers and other staff very helpful and give you a good feeling after you conduct your business.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ahoskie Branch at Ahoskie, NC
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by TAMINC, Aug. 05, 2013
On line banking- security is tough- get it right by second time or locked out!!
Ahoskie NC Branch of PNC tellers and other staff very helpful and give you a good feeling after you conduct your business.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ahoskie Branch at Ahoskie, NC
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Excellent service
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by jhelms, May. 25, 2013
I love my PNC (Rossville, PA). Everyone greets me by name. They take time to talk to me, learn about my interests etc. When I have a question they do whatever it takes to answer it. The interest rate is awful, but that's true at all banks. I am pleased with my free business checking. I have never had any fees attached to it, like other reviews mention. The atmosphere inside the bank is friendly and family like.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Rossville Plaza Branch at Wellsville, PA
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by jhelms, May. 25, 2013
I love my PNC (Rossville, PA). Everyone greets me by name. They take time to talk to me, learn about my interests etc. When I have a question they do whatever it takes to answer it. The interest rate is awful, but that's true at all banks. I am pleased with my free business checking. I have never had any fees attached to it, like other reviews mention. The atmosphere inside the bank is friendly and family like.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Rossville Plaza Branch at Wellsville, PA
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Charges for looking at deposits on line.
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by Leevon, Dec. 05, 2012
PNC Bank in Battle Creek MI downtown has very nice Manager and tellers. They try very hard to resolve any issues I have had with PNC. Unfortunely they do not make the rules for PNC. Upon looking at my account on line I had a charge from PNC for only looking at some of my deposits. I spoke with a person using the 800 number he explained that there is a 3.00 charge just for viewing deposits. Told me they had to go into the archives to process this. If this in on line banking the deposits would be on their server so this makes no sense at all. 6 months ago when I looked on line at deposits I was not charged apparently this is a new fee that has been added. By the way this is for my business account I do not have a personal account with PNC and my understanding only applies to business accounts. I will look for another bank for my business account and get in writing all fees that can be charged to the account.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
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by Leevon, Dec. 05, 2012
PNC Bank in Battle Creek MI downtown has very nice Manager and tellers. They try very hard to resolve any issues I have had with PNC. Unfortunely they do not make the rules for PNC. Upon looking at my account on line I had a charge from PNC for only looking at some of my deposits. I spoke with a person using the 800 number he explained that there is a 3.00 charge just for viewing deposits. Told me they had to go into the archives to process this. If this in on line banking the deposits would be on their server so this makes no sense at all. 6 months ago when I looked on line at deposits I was not charged apparently this is a new fee that has been added. By the way this is for my business account I do not have a personal account with PNC and my understanding only applies to business accounts. I will look for another bank for my business account and get in writing all fees that can be charged to the account.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
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Great Customer Service at PNC
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by WAClark, Oct. 17, 2012
PNC Bank N. Atherton Branch in State College has always treated us with the utmost respect and professionalism. They have gone out of their way to help. They are quick to solve problems and provide answers.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, N Atherton Street Branch at State College, PA
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by WAClark, Oct. 17, 2012
PNC Bank N. Atherton Branch in State College has always treated us with the utmost respect and professionalism. They have gone out of their way to help. They are quick to solve problems and provide answers.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, N Atherton Street Branch at State College, PA
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Almost Family
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by HappyPainter, Oct. 17, 2012
We have four bank accounts at PNC, two of them are business. We get the greatest customer service at the Westnedge/Howard Branch. They always have time to help us make changes, open new accounts, get things set up online, do international transfers, and they provide great merchant services too. When my husband and kids and I go in, we are warmly greeted and we feel right at home.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crosstown Drive In Branch at Kalamazoo, MI
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by HappyPainter, Oct. 17, 2012
We have four bank accounts at PNC, two of them are business. We get the greatest customer service at the Westnedge/Howard Branch. They always have time to help us make changes, open new accounts, get things set up online, do international transfers, and they provide great merchant services too. When my husband and kids and I go in, we are warmly greeted and we feel right at home.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crosstown Drive In Branch at Kalamazoo, MI
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all employees
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by jannie, Jun. 15, 2012
I love this bank and the people that work there... Piet always welcomes me as well as Paul and AJ.. I receive great personal service..
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Royal Palm Beach Boulevard Branch at West Palm Beach, FL
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by jannie, Jun. 15, 2012
I love this bank and the people that work there... Piet always welcomes me as well as Paul and AJ.. I receive great personal service..
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Royal Palm Beach Boulevard Branch at West Palm Beach, FL
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Pleasant experience
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by dannyx, Mar. 03, 2012
Staff is super friendly and helpful. Made me glad I stayed after all the changes in ownership (I go back to DeKalb Bank days--early 80's.)
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Dekalb Branch at Dekalb, IL
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by dannyx, Mar. 03, 2012
Staff is super friendly and helpful. Made me glad I stayed after all the changes in ownership (I go back to DeKalb Bank days--early 80's.)
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Dekalb Branch at Dekalb, IL
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Helped Resolve
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by SatisfiedCust, Feb. 23, 2012
PNC Bank representative helped resolve the issue. Although it took a while, it was resolved successfully. Appreciate the gal who helped close this issue. Thanks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, 10 Mile/Meadowbrook Branch at Novi, MI
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by SatisfiedCust, Feb. 23, 2012
PNC Bank representative helped resolve the issue. Although it took a while, it was resolved successfully. Appreciate the gal who helped close this issue. Thanks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, 10 Mile/Meadowbrook Branch at Novi, MI
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disappointed
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by nini573, Dec. 07, 2011
My complaint is that they handed out flyers for a 10.00 dollar starbuck card. When I went in to get it they said they are out of them. The flyer said between dec 3rd and jan the 3rd to stop in vist the new branch and pick your gift up. Why give a month window when 4 days later you have none. I do not appreciate false advertising, just say you have to come in on the first day... Its the principal here. May consider taking my money out. This was the new green branch on washington road mcmurray pa..
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Peters Township Branch at Canonsburg, PA
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by nini573, Dec. 07, 2011
My complaint is that they handed out flyers for a 10.00 dollar starbuck card. When I went in to get it they said they are out of them. The flyer said between dec 3rd and jan the 3rd to stop in vist the new branch and pick your gift up. Why give a month window when 4 days later you have none. I do not appreciate false advertising, just say you have to come in on the first day... Its the principal here. May consider taking my money out. This was the new green branch on washington road mcmurray pa..
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Peters Township Branch at Canonsburg, PA
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Staff by the name of Stephanie I believe. young Asian lady
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by FreddieN, Sep. 20, 2011
She told me she will place a request for name change and allow 3-4 weeks. I called back and I was told it was never placed by her. This delayed a few tasks I had to do in a time-sensitive obligation.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fair Lakes Branch at Fairfax, VA
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by FreddieN, Sep. 20, 2011
She told me she will place a request for name change and allow 3-4 weeks. I called back and I was told it was never placed by her. This delayed a few tasks I had to do in a time-sensitive obligation.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fair Lakes Branch at Fairfax, VA
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hrb
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by thankful, Sep. 19, 2011
convenient location!!!!
very helpful workers
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wheaton Plaza @ Giant Branch at Silver Spring, MD
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by thankful, Sep. 19, 2011
convenient location!!!!
very helpful workers
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wheaton Plaza @ Giant Branch at Silver Spring, MD
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Virtual Wallet line kicks butt.
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by LooovePNC, Jun. 05, 2011
I have been with PNC for about 3 or 4 years now - I followed National City in their conversion to PNC. Recently in March, PNC introduced an entirely new line of checking products - their "Virtual Wallet" line. Now, before I upgraded my account, I was not any more impressed by PNC than I was by just about any other bank. I had accounts at First Merit, Charter One, Fifth Third - I never really just had one bank where I did everything. However, this new virtual wallet totally changed my way of thinking.
A very friendly teller at the North Canton branch asked me if anyone had spoken to me about upgrading my accounts. I sat down with someone to talk about it, not expecting it to be anything I really wanted to do, but to at least hear my options. I ended up getting an amazing new checking account, and $200 directly deposited into my account for getting a direct deposit from my place of employment. The $200 that was so simple and hassle free was what first baited my love, but when I finally got time to play around with online banking for Virtual Wallet, I was blown away.
Old online banking was nothing special. This is completely different. There are 3 accounts - spend, reserve and growth. Spend and reserve are both technically checking accounts, with the spend being primary checking and reserve a short term savings account also acting as overdraft protection. Then, there is a third account called growth, a savings account with an outstanding interest rate - much higher than any of my other banks. The interface of online banking features a calendar - it shows you how much you spend every day, how much you deposit, and any bills scheduled to come out. It even tells you when your payday will be.
Now, my problem was that I had payments at different banks for loans, mortgage, etc. I used to have to drive all over God's green acres to deliver all of my checks on the first of the month. With virtual wallet, I program my bill into my calendar, and it will print a check for me and mail it to my other banks for payment - free of charge. No worry, never need to stress about being late because I don't even have to THINK about the payments anymore.
I also love the budget feature. The Virtual Wallet shows you your spending habits from month to month, as overall dollar figures but also broken down into different categories such as gas, groceries, bills, shopping, restaurants, etc. You can use these figures to set up an online budget by category, and get this - you can set it up so that when you are about to go over your budget in a certain area, it will TEXT YOU and tell you to watch your spending! How cool is that!! It will also alert you when your balance reaches whatever minimum you set, or when you get a direct deposit. It is soooo cool.
If you do a lot of online banking, PNC is the place for you! I have not seen any other banks with such an innovative checking product. Not to mention the outstanding, friendly service i receive every time I enter the branch. Love PNC!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Canton Branch at North Canton, OH
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by LooovePNC, Jun. 05, 2011
I have been with PNC for about 3 or 4 years now - I followed National City in their conversion to PNC. Recently in March, PNC introduced an entirely new line of checking products - their "Virtual Wallet" line. Now, before I upgraded my account, I was not any more impressed by PNC than I was by just about any other bank. I had accounts at First Merit, Charter One, Fifth Third - I never really just had one bank where I did everything. However, this new virtual wallet totally changed my way of thinking.
A very friendly teller at the North Canton branch asked me if anyone had spoken to me about upgrading my accounts. I sat down with someone to talk about it, not expecting it to be anything I really wanted to do, but to at least hear my options. I ended up getting an amazing new checking account, and $200 directly deposited into my account for getting a direct deposit from my place of employment. The $200 that was so simple and hassle free was what first baited my love, but when I finally got time to play around with online banking for Virtual Wallet, I was blown away.
Old online banking was nothing special. This is completely different. There are 3 accounts - spend, reserve and growth. Spend and reserve are both technically checking accounts, with the spend being primary checking and reserve a short term savings account also acting as overdraft protection. Then, there is a third account called growth, a savings account with an outstanding interest rate - much higher than any of my other banks. The interface of online banking features a calendar - it shows you how much you spend every day, how much you deposit, and any bills scheduled to come out. It even tells you when your payday will be.
Now, my problem was that I had payments at different banks for loans, mortgage, etc. I used to have to drive all over God's green acres to deliver all of my checks on the first of the month. With virtual wallet, I program my bill into my calendar, and it will print a check for me and mail it to my other banks for payment - free of charge. No worry, never need to stress about being late because I don't even have to THINK about the payments anymore.
I also love the budget feature. The Virtual Wallet shows you your spending habits from month to month, as overall dollar figures but also broken down into different categories such as gas, groceries, bills, shopping, restaurants, etc. You can use these figures to set up an online budget by category, and get this - you can set it up so that when you are about to go over your budget in a certain area, it will TEXT YOU and tell you to watch your spending! How cool is that!! It will also alert you when your balance reaches whatever minimum you set, or when you get a direct deposit. It is soooo cool.
If you do a lot of online banking, PNC is the place for you! I have not seen any other banks with such an innovative checking product. Not to mention the outstanding, friendly service i receive every time I enter the branch. Love PNC!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Canton Branch at North Canton, OH
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Parking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by furpulgas, Jan. 15, 2011
This is a terrific little branch that gets you in and out immediately. You don't even have to leave your car, since it still has the old fashioned vacuum system and car teller.
However, they're planning on expanding and taking down the houses in the quiet Robin Dr to have more parking space (which they don't need). Neighbors don't even know about this move and they're buying their way into doing it with the city government.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Robin Drive Branch at Erie, PA
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by furpulgas, Jan. 15, 2011
This is a terrific little branch that gets you in and out immediately. You don't even have to leave your car, since it still has the old fashioned vacuum system and car teller.
However, they're planning on expanding and taking down the houses in the quiet Robin Dr to have more parking space (which they don't need). Neighbors don't even know about this move and they're buying their way into doing it with the city government.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Robin Drive Branch at Erie, PA
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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