PNC Bank, Review
PNC Bank, Review
Average rating based on 422 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 218 Reviews with 1 Star
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Dimentia is just laziness
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by rlgowan, Sep. 29, 2023
Inept and so slooooow. Already have accounts at this bank but needed to open a trust account for my father to sell his house. He has dimentia and has been living in a memory care unit for a couple years already. We had a letter from his doctor stating he has dimentia, lives in a memory care unit, and "he has difficulty following one step instructions, knows his name only and has not managed his finances for the last 5 years." It took three weeks(!) for their legal department and Will Carson (the banker at the Webster branch) to come back and say the doctor's comments weren't enough to show my father is incapacitated. They said the doctor didn't make it clear that he's incapacitated due to the dimentia even though she stated he's in a memory care unit "secondary to neurocognitive decline". PNC went so far as to speculate that my father might just be lazy and that's why he's not handling his own finances. Will Carson stated: "The current statement of “has not managed his finances for the last five years” isn’t dependent to his current health. They see it as (him) just not doing the task." My father with dimentia is just lazy I guess. Thankfully, as this process dragged on for weeks, and the closing date was approaching, I walked down the street to Chase bank to start the same process. They were wonderful. Using the exact same documents, the whole process took three days. I just can't believe they asserted that my father is simply being lazy.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, WEBSTER GROVES BRANCH at Saint Louis, MO
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by rlgowan, Sep. 29, 2023
Inept and so slooooow. Already have accounts at this bank but needed to open a trust account for my father to sell his house. He has dimentia and has been living in a memory care unit for a couple years already. We had a letter from his doctor stating he has dimentia, lives in a memory care unit, and "he has difficulty following one step instructions, knows his name only and has not managed his finances for the last 5 years." It took three weeks(!) for their legal department and Will Carson (the banker at the Webster branch) to come back and say the doctor's comments weren't enough to show my father is incapacitated. They said the doctor didn't make it clear that he's incapacitated due to the dimentia even though she stated he's in a memory care unit "secondary to neurocognitive decline". PNC went so far as to speculate that my father might just be lazy and that's why he's not handling his own finances. Will Carson stated: "The current statement of “has not managed his finances for the last five years” isn’t dependent to his current health. They see it as (him) just not doing the task." My father with dimentia is just lazy I guess. Thankfully, as this process dragged on for weeks, and the closing date was approaching, I walked down the street to Chase bank to start the same process. They were wonderful. Using the exact same documents, the whole process took three days. I just can't believe they asserted that my father is simply being lazy.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, WEBSTER GROVES BRANCH at Saint Louis, MO
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Longest wait time
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by Trinket, May. 11, 2023
Every time I go into the PNC Bank at the Clearview Mall in Butler PA, I have to wait such a long time to get waited on. Today I was there, there was a person in front of me and two behind me and there were two girls working behind the counter. One of them was on the phone and the other one was playing with papers. Neither was waiting on the customers. I waited for about 10 minutes and then decided to leave as I was on my way to dinner. After dinner I went back and there was one girl behind the counter and I was the only one in line and I still had to wait to be waited on. This happens every time I go into that bank. The last time I was there, I waited a long time because the only girl behind the counter was waiting on the window and the counter. I said are you the only person working? They tried to say that someone had called off. I just hate going to that bank but when I'm close to that one I hate to drive the whole way across town to another PNC. The PNC at Moraine usually has a line of people but at least they are waiting on the people and not just letting them stand there.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, CLEARVIEW MALL BRANCH at Butler, PA
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by Trinket, May. 11, 2023
Every time I go into the PNC Bank at the Clearview Mall in Butler PA, I have to wait such a long time to get waited on. Today I was there, there was a person in front of me and two behind me and there were two girls working behind the counter. One of them was on the phone and the other one was playing with papers. Neither was waiting on the customers. I waited for about 10 minutes and then decided to leave as I was on my way to dinner. After dinner I went back and there was one girl behind the counter and I was the only one in line and I still had to wait to be waited on. This happens every time I go into that bank. The last time I was there, I waited a long time because the only girl behind the counter was waiting on the window and the counter. I said are you the only person working? They tried to say that someone had called off. I just hate going to that bank but when I'm close to that one I hate to drive the whole way across town to another PNC. The PNC at Moraine usually has a line of people but at least they are waiting on the people and not just letting them stand there.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, CLEARVIEW MALL BRANCH at Butler, PA
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Horrible customer service
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by BlancaS, Dec. 01, 2022
Called the Delrio Texas branch on Main Street just to find out why there was a $25 service charge on my mom‘s account. They wouldn’t give me any information. I understand that because my name wasn’t on there even though I could provide him with all forms of her identification so she called the next day. She is 83 years old and they gave her such a hard time not only did she provide them with all the information they asked for but then they put her on hold for like half an hour and then told her they couldn’t help her and hung up on her she tried calling several times and just got hung up on , I called later that day and was on hold for like 20 minutes so I called back again and the receptionist picked up the phone. I asked for the branch manager and they told me she wasn’t there and they told me the assistant manager was there so I asked to speak with her. They asked me my name , I waited a few minutes and they hung up on me very rude service very unprofessional just for a simple just for a simple question such horrible service Delrio is a very small town. A lot of seniors live there and this is the way they treat their senior customers PNC definitely needs to investigate the way they treat their customers at this branch!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Del Rio Main Branch at Del Rio, TX
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by BlancaS, Dec. 01, 2022
Called the Delrio Texas branch on Main Street just to find out why there was a $25 service charge on my mom‘s account. They wouldn’t give me any information. I understand that because my name wasn’t on there even though I could provide him with all forms of her identification so she called the next day. She is 83 years old and they gave her such a hard time not only did she provide them with all the information they asked for but then they put her on hold for like half an hour and then told her they couldn’t help her and hung up on her she tried calling several times and just got hung up on , I called later that day and was on hold for like 20 minutes so I called back again and the receptionist picked up the phone. I asked for the branch manager and they told me she wasn’t there and they told me the assistant manager was there so I asked to speak with her. They asked me my name , I waited a few minutes and they hung up on me very rude service very unprofessional just for a simple just for a simple question such horrible service Delrio is a very small town. A lot of seniors live there and this is the way they treat their senior customers PNC definitely needs to investigate the way they treat their customers at this branch!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Del Rio Main Branch at Del Rio, TX
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by goingtochangebanks 2023-02-11 18:58:20
I absolutely hate dealing with this bank. I use it purely as a saving account. I was a bbva client when banks changed to PNC. I have had nothing but difficulty in dealing with this terrible. Its the most unfriendly user bank. Very Very frustrating to deal with. I simply wanted to their routing number today and couldn't find it anywhere. When I called the bank at 5.30 Pm Central time on this Sat afternoon, I was told they are closed and nobody could help me. I would hate to think that if my Debit card was misplaced or stolen, thieves would empty my account from Sat thru to Monday am while the bank is closed. This is NOT acceptable Period!
PNC Bank, Olney - missing deposit
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by Chettg2007, Oct. 01, 2019
I have a custodial account with my son. We have deposited $3000 cash into our account. After few months we went to deposit a check and our account was empty. No cash in the account. I have complained to the bank and they couldn't figure out what happened to my money. Unfortunately I did not keep my deposit slip and there was no way for me to prove it. we are still missing money and bank did not offer anything to help us to find our money. Very poor service and very disappointed with the bank's response to our complaint. Unfortunately for my son his first banking experience was very painful one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Olney @giant at Olney, MD
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by Chettg2007, Oct. 01, 2019
I have a custodial account with my son. We have deposited $3000 cash into our account. After few months we went to deposit a check and our account was empty. No cash in the account. I have complained to the bank and they couldn't figure out what happened to my money. Unfortunately I did not keep my deposit slip and there was no way for me to prove it. we are still missing money and bank did not offer anything to help us to find our money. Very poor service and very disappointed with the bank's response to our complaint. Unfortunately for my son his first banking experience was very painful one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Olney @giant at Olney, MD
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by ZacAttack 2019-11-01 18:50:40
You should ALWAYS keep your deposit slips! The fact that you did not (as you reported above) raises serious questions about the alleged deposit. Also, throwing away your deposit slip -- especially before you made sure the money was properly credited to your account -- amounts to not showing the kid the right way to bank. This incident should, however, teach a valuable lesson. [Otherwise, I'm sorry to hear of your loss.]
Crooked business
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by Shuffel85, Aug. 12, 2019
I went in to get a loan for the first time in my life. I was going to purchase a car and wanted to get approved before I went and looked at the car. The bank representative tells me I need to get a personal loan. I tell her I don’t want to take out a loan and that I just want to be approved to see what my interest rate would be. She makes me fill out a ton of paperwork and tells me that the bank is writing a check and that if I wanted to take out the loan to buy the car that day i could. I explicitly repeated myself and said that I did not want to take the loan out today and wanted to get approved and have an idea of why my interest rate would be. She reaffirms that I am not taking a loan out unless I cash the check. I even go to the point to ask if I threw the check away would there be any negative consequences and she says no. I don’t buy the car therefore I don’t use the check. One month later I get notified my credit has dropped 50 point and that the loan was taken out even though I never cashed the check. I call PNC and they say I HAVE to deposit the check and pay the interest accrued even though I didn’t buy the car or need the loan. The staff was not understanding at all and I felt extremely cheated and taken advantage of. The bank representative lied to me the day I got the loan and essentially this bank has stolen money from me in the process. If you expect integrity don’t bother walking through the door.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kendig Square Branch at Willow Street, PA
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by Shuffel85, Aug. 12, 2019
I went in to get a loan for the first time in my life. I was going to purchase a car and wanted to get approved before I went and looked at the car. The bank representative tells me I need to get a personal loan. I tell her I don’t want to take out a loan and that I just want to be approved to see what my interest rate would be. She makes me fill out a ton of paperwork and tells me that the bank is writing a check and that if I wanted to take out the loan to buy the car that day i could. I explicitly repeated myself and said that I did not want to take the loan out today and wanted to get approved and have an idea of why my interest rate would be. She reaffirms that I am not taking a loan out unless I cash the check. I even go to the point to ask if I threw the check away would there be any negative consequences and she says no. I don’t buy the car therefore I don’t use the check. One month later I get notified my credit has dropped 50 point and that the loan was taken out even though I never cashed the check. I call PNC and they say I HAVE to deposit the check and pay the interest accrued even though I didn’t buy the car or need the loan. The staff was not understanding at all and I felt extremely cheated and taken advantage of. The bank representative lied to me the day I got the loan and essentially this bank has stolen money from me in the process. If you expect integrity don’t bother walking through the door.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kendig Square Branch at Willow Street, PA
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Would not recommend this location
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by Ugottherightperson, Jun. 15, 2018
Do not recommend this location!! I came in today with my daughter to open her a student account and we were actually turned away because "they could not work us in". The best part is after I waited in line only to be turned away a gentleman walks right up to the ladies office and I heard him say I don't have an appointment but can u help me and of course she said yes. Now remind you I was there first, but I think it's rude to just walk in someone's office so I waited in line like most people should do. I find this to be so unprofessional and honestly considering taking my business somewhere else!!!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
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by Ugottherightperson, Jun. 15, 2018
Do not recommend this location!! I came in today with my daughter to open her a student account and we were actually turned away because "they could not work us in". The best part is after I waited in line only to be turned away a gentleman walks right up to the ladies office and I heard him say I don't have an appointment but can u help me and of course she said yes. Now remind you I was there first, but I think it's rude to just walk in someone's office so I waited in line like most people should do. I find this to be so unprofessional and honestly considering taking my business somewhere else!!!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
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Worst Managed Branch
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by incompetent, Jun. 07, 2018
They treat small business owners like they're doing you a favor by making change for you
Ever time I go to this branch I feel like they think I'm trying to cheat them out of something
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Millburn Branch at Millburn, NJ
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by incompetent, Jun. 07, 2018
They treat small business owners like they're doing you a favor by making change for you
Ever time I go to this branch I feel like they think I'm trying to cheat them out of something
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Millburn Branch at Millburn, NJ
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Irresponsible
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by RustyTrombone, Jun. 04, 2018
So long as one never has to interact with any bank staff, things will go well. I was working to resolve an ongoing matter with the branch manager. He advised me that he had a forthcoming appointment but that he would call me in two hours and gave me his card to call him in case we missed connections. He never called and two days of voicemail went unanswered.
On another occasion, my daughter came to the bank with me to cash a check. She wasn’t old enough to have an account of her own and had been treated for brain cancer. As such, she had some speech difficulties at the time. She wanted to explain to the teller that she didn’t have an account but I did and she would like to cash the check against my account. Before she could get started, the teller interrupted her and told her that she could not cash that check there since it was not drawn from a PNC account. She tried again to explain that I was a PNC account holder. The teller snapped at her, “You can speak when I’m finished, young lady.” By that point I had enough and I told the teller that if she would be quiet for a second that she would have been known that I had an account there because that’s what my daughter was trying to say to begin with.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Promenade Branch at Charlotte, NC
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by RustyTrombone, Jun. 04, 2018
So long as one never has to interact with any bank staff, things will go well. I was working to resolve an ongoing matter with the branch manager. He advised me that he had a forthcoming appointment but that he would call me in two hours and gave me his card to call him in case we missed connections. He never called and two days of voicemail went unanswered.
On another occasion, my daughter came to the bank with me to cash a check. She wasn’t old enough to have an account of her own and had been treated for brain cancer. As such, she had some speech difficulties at the time. She wanted to explain to the teller that she didn’t have an account but I did and she would like to cash the check against my account. Before she could get started, the teller interrupted her and told her that she could not cash that check there since it was not drawn from a PNC account. She tried again to explain that I was a PNC account holder. The teller snapped at her, “You can speak when I’m finished, young lady.” By that point I had enough and I told the teller that if she would be quiet for a second that she would have been known that I had an account there because that’s what my daughter was trying to say to begin with.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Promenade Branch at Charlotte, NC
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Horrible attitude
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by appleapple, May. 30, 2018
Lady (named Arlene?) rolled her eyes and said she was "doing me a favor already" when I politely asked for confirmation that basic actions had been performed. Unclear why the attitude at this location is so unusually horrible. The 36th and Market branch is much better.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, University Of Pennsylvania Branch at Philadelphia, PA
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by appleapple, May. 30, 2018
Lady (named Arlene?) rolled her eyes and said she was "doing me a favor already" when I politely asked for confirmation that basic actions had been performed. Unclear why the attitude at this location is so unusually horrible. The 36th and Market branch is much better.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, University Of Pennsylvania Branch at Philadelphia, PA
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FIVE Contacts about problem and still not fixed!
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by 2TiredCustomer, May. 08, 2018
I have been a bank customer since 1978 when PNC took over a smaller bank in Oldham co. That's 40 years folks! In Jan 2018, I receive my statement in the mail as I alway have and prefer, and the copies of the check were not included for some reason. So I call PNC and told them I didn't receive my check copies. The girl said she would fix the problem. I'm like great.
Feb 2018 I get my statement no copies of the checks are returned. I call again to the PNC 1-800 number Complained to the CS girl again and asked her to mail me Jan and Feb canceled checks. She said she would. What did I receive? Not the Copies of the checks but Jan and Feb Statement face pages. I
'm thinking to myself really? really? What has happened to customer service?
March 2018 - I get statement -no check copies. Again this is become absurd.
So I stop on into the location on Taylorsville road by the Snyder Freeway and go through the drive thru. I live in Shelbyville so this is a special trip into town to deal with my statement problem. I figure a face to face contact will solve the problem and I got some cash. I don't carry debt cards and I don't bank on line. Because everytime I've tried to go on line they say my pass word has expired and I have to find a new one. How ridiculous?
The teller says she will fix the problem, but I should consider banking on online to see my checks anytime. I did not want to go into the entire problem I've had with trying to get into my accounts. I have more then one with PNC.
April 2018- I receive my statement. Guess what folks. - NO CHECK COPIES! As I roll my eyes. So this time I'm going to go into the bank and get this problem solved once and for all. I walk into the Lake Forest branch and ask to speak to a manger. The Millennial girl at the desk asks if she can help me. I said, yes I'd like to see a manager. She says, I can help you so I explain to her what the problem is. She doesn't know how to fix it, asks some other girl who doesn't know either. , I said, " evidently you both can't help me. May I see a manager. " Finally after some coaxing she gets him. And by now she picks an attitude with me and rolls her eyes. Folks -I'm the customer who can 't get the problem corrected!
The manager is polite and I ask him to solve the problem, don't stand over the girl's shoulder training her how do this computer work. So he says to me, I've never seen you before. I've said been thru here a few times as I live in Shelbyville and there is no PNC there. We back to his office and tries to fix the problem.
I explain to him, I wish to receive my statement in the mail, it take two minutes of my time to examine my statement to determine there is a problem. After he looks up my account and sees that I have over $10,000 in my checking account he proceeds to get very nice with me. He then tells me I can go into my accounts on line. Then, I remember he's the guy a year ago that set up my ability to go on line. And when I needed to, it Locked out. And I explained that to him and say, I told you I've been in here before.
He is nice and polite and showed me where he fixed the problem and said it may take up to two billing cycles to get my cancelled check copies back. I thought to myself this is how PNC does business? really ? Really? Your computers have no problems charging a penalty for a check when the deposit from a different institute was made after four o'clock. And PNC can't get this problem solved over five months!
So I ask him for a statement copy of all of my checks all on one page like the statement. He says he can't do that and proceeds to make copies of all of the check one on each single piece of paper. And had to get special permission to do it. I'm like you would charge me twice to do this? I already pay extra to receive them in the mail, which PNC HAS NOT DONE IN FOUR MONTHS NOW. I thanked him for 50 piece of paper and went on down the road thinking the problem is solved.
OK Folks. it is now May 2018 - Do you think I got Copies of my Checks in my May Statement? NO, a big fat NO copies of my checks. So I stop into the bank at 8:30 after my doctor's appointment. It wasn't open yet. But they were letting in employees. So I asked to see the manager, told the girl to hand him my statement. He came to the lobby and I said this is my fifth contact with your back about this problem. He was holding my statement in his hand and was like I told you it could take up to two billing cycles to get the problem corrected. He' said I showed you on the computer where I changed it. I said," I have no idea if you changed it or not, I don't run your computers. Furthermore if any of the the first- three persons I contacted corrected the problem it would corrected by now. "
I said, "give me my statement I need to go." I have work to do. He stated to say, "no he wan't going to give it back to me." I went to take it from him and he didn't release it. I said, "excuse me that is my statement not yours!" and he released it to me. I'm like this is the craziest situation I have ever had to deal with. I had to get back to my farm, I had customers coming, that's why I made an early doctor's appointment. I had things to do and people to meet. And by now I'm starting to get frustrated.
So this is a saga of my ill prepared statements and the beyond belief poor customer service I have receive in the last five months. So PNC is this the way you do business? really? really?
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Louisville Main Branch at Louisville, KY
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by 2TiredCustomer, May. 08, 2018
I have been a bank customer since 1978 when PNC took over a smaller bank in Oldham co. That's 40 years folks! In Jan 2018, I receive my statement in the mail as I alway have and prefer, and the copies of the check were not included for some reason. So I call PNC and told them I didn't receive my check copies. The girl said she would fix the problem. I'm like great.
Feb 2018 I get my statement no copies of the checks are returned. I call again to the PNC 1-800 number Complained to the CS girl again and asked her to mail me Jan and Feb canceled checks. She said she would. What did I receive? Not the Copies of the checks but Jan and Feb Statement face pages. I
'm thinking to myself really? really? What has happened to customer service?
March 2018 - I get statement -no check copies. Again this is become absurd.
So I stop on into the location on Taylorsville road by the Snyder Freeway and go through the drive thru. I live in Shelbyville so this is a special trip into town to deal with my statement problem. I figure a face to face contact will solve the problem and I got some cash. I don't carry debt cards and I don't bank on line. Because everytime I've tried to go on line they say my pass word has expired and I have to find a new one. How ridiculous?
The teller says she will fix the problem, but I should consider banking on online to see my checks anytime. I did not want to go into the entire problem I've had with trying to get into my accounts. I have more then one with PNC.
April 2018- I receive my statement. Guess what folks. - NO CHECK COPIES! As I roll my eyes. So this time I'm going to go into the bank and get this problem solved once and for all. I walk into the Lake Forest branch and ask to speak to a manger. The Millennial girl at the desk asks if she can help me. I said, yes I'd like to see a manager. She says, I can help you so I explain to her what the problem is. She doesn't know how to fix it, asks some other girl who doesn't know either. , I said, " evidently you both can't help me. May I see a manager. " Finally after some coaxing she gets him. And by now she picks an attitude with me and rolls her eyes. Folks -I'm the customer who can 't get the problem corrected!
The manager is polite and I ask him to solve the problem, don't stand over the girl's shoulder training her how do this computer work. So he says to me, I've never seen you before. I've said been thru here a few times as I live in Shelbyville and there is no PNC there. We back to his office and tries to fix the problem.
I explain to him, I wish to receive my statement in the mail, it take two minutes of my time to examine my statement to determine there is a problem. After he looks up my account and sees that I have over $10,000 in my checking account he proceeds to get very nice with me. He then tells me I can go into my accounts on line. Then, I remember he's the guy a year ago that set up my ability to go on line. And when I needed to, it Locked out. And I explained that to him and say, I told you I've been in here before.
He is nice and polite and showed me where he fixed the problem and said it may take up to two billing cycles to get my cancelled check copies back. I thought to myself this is how PNC does business? really ? Really? Your computers have no problems charging a penalty for a check when the deposit from a different institute was made after four o'clock. And PNC can't get this problem solved over five months!
So I ask him for a statement copy of all of my checks all on one page like the statement. He says he can't do that and proceeds to make copies of all of the check one on each single piece of paper. And had to get special permission to do it. I'm like you would charge me twice to do this? I already pay extra to receive them in the mail, which PNC HAS NOT DONE IN FOUR MONTHS NOW. I thanked him for 50 piece of paper and went on down the road thinking the problem is solved.
OK Folks. it is now May 2018 - Do you think I got Copies of my Checks in my May Statement? NO, a big fat NO copies of my checks. So I stop into the bank at 8:30 after my doctor's appointment. It wasn't open yet. But they were letting in employees. So I asked to see the manager, told the girl to hand him my statement. He came to the lobby and I said this is my fifth contact with your back about this problem. He was holding my statement in his hand and was like I told you it could take up to two billing cycles to get the problem corrected. He' said I showed you on the computer where I changed it. I said," I have no idea if you changed it or not, I don't run your computers. Furthermore if any of the the first- three persons I contacted corrected the problem it would corrected by now. "
I said, "give me my statement I need to go." I have work to do. He stated to say, "no he wan't going to give it back to me." I went to take it from him and he didn't release it. I said, "excuse me that is my statement not yours!" and he released it to me. I'm like this is the craziest situation I have ever had to deal with. I had to get back to my farm, I had customers coming, that's why I made an early doctor's appointment. I had things to do and people to meet. And by now I'm starting to get frustrated.
So this is a saga of my ill prepared statements and the beyond belief poor customer service I have receive in the last five months. So PNC is this the way you do business? really? really?
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Louisville Main Branch at Louisville, KY
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Bad bank
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by Mongo, Mar. 25, 2018
This is not a good bank. I go into the bank to take money out of one account and put money into my wife account. I give the guy my ID and my PNC Bank card.He take a little bit of time then he tell me do I have another credit card. I tell him I said I gave you both of my credit cards why do I need another credit card when you have my license and my PNC card. He got upset with me told me he not helping me know more and walked away. The manager came up and told me can I help you out. I asked the manager can you tell him come back over here and explain to me why did he walk away the guy walked away say I have nothing to say to him and went to the back. I thought that was very rude of him the manager did not do anything but just say I'm sorry and let me transfer the money for you. I told the manager that's not how you do business in this world. I will never go back to this place again. I will take my business to Robinson PA branch. I stay in Moon Pennsylvania but I will never go to this Branch again and the sad part that guy is a financial advisory for the branch his name is "Daniel Colgan RIley" Financial Advisor. The Branch Manager i talk to was Jordon M Mcmicheal.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Moon Township Branch at Coraopolis, PA
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by Mongo, Mar. 25, 2018
This is not a good bank. I go into the bank to take money out of one account and put money into my wife account. I give the guy my ID and my PNC Bank card.He take a little bit of time then he tell me do I have another credit card. I tell him I said I gave you both of my credit cards why do I need another credit card when you have my license and my PNC card. He got upset with me told me he not helping me know more and walked away. The manager came up and told me can I help you out. I asked the manager can you tell him come back over here and explain to me why did he walk away the guy walked away say I have nothing to say to him and went to the back. I thought that was very rude of him the manager did not do anything but just say I'm sorry and let me transfer the money for you. I told the manager that's not how you do business in this world. I will never go back to this place again. I will take my business to Robinson PA branch. I stay in Moon Pennsylvania but I will never go to this Branch again and the sad part that guy is a financial advisory for the branch his name is "Daniel Colgan RIley" Financial Advisor. The Branch Manager i talk to was Jordon M Mcmicheal.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Moon Township Branch at Coraopolis, PA
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by Angiesteph1 2018-05-04 19:28:36
I had a similar experience, I went to cash my check from a job agency and I had an awkward experience. I gave the young bank teller my id and she asked if I had another identification? She asked me if I was a citizen and If I had another proof? Never had that experience with any other bank before. I didn't get upset but felt sort of strange. I showed her my Social security card and it still wasnt enough. Apparently if you don't have an account here, you have to bring a passport? She seemed clueless and kept on assisting if I had a school id? I thought it was ridiculous!
Mrs.
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by January9, Jan. 10, 2018
The customer service representative was rude and brusque. She appeared immediately annoyed and frustrated. She promptly announced to the elderly customer and the professional accompanying him,that she only had 15 minutes. She glared at the customer in disgust, stating she had already been through this with him numerous times.She demeaned the customer by calling attention to his dementia that she considered a potential factor for his financial mismanagement. She yelled from her desk to the teller line instead of using the phone. Overall,VERY UNPROFESSIONAL BEHAVIOR, especially for a bank official.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Dunn Branch at Dunn, NC
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by January9, Jan. 10, 2018
The customer service representative was rude and brusque. She appeared immediately annoyed and frustrated. She promptly announced to the elderly customer and the professional accompanying him,that she only had 15 minutes. She glared at the customer in disgust, stating she had already been through this with him numerous times.She demeaned the customer by calling attention to his dementia that she considered a potential factor for his financial mismanagement. She yelled from her desk to the teller line instead of using the phone. Overall,VERY UNPROFESSIONAL BEHAVIOR, especially for a bank official.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Dunn Branch at Dunn, NC
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SERVICE
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by NOTHAPPY22, Dec. 08, 2017
I have been dealing with PNC bank for years and I love it. But the PNC branch on Liberty Rd is the worst. Poor customer service, long lines, not enough help, the drive through says open, but no one helps you. I have had to get out the drive thru line after waiting for 20 minutes serval times and go inside only to find a line going out the door and one person waiting on the people. This was not a one time experience at this bank branch. I refuse to go back there. I have never had any of these experiences at any other PNC Branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Liberty Road Branch at Windsor Mill, MD
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by NOTHAPPY22, Dec. 08, 2017
I have been dealing with PNC bank for years and I love it. But the PNC branch on Liberty Rd is the worst. Poor customer service, long lines, not enough help, the drive through says open, but no one helps you. I have had to get out the drive thru line after waiting for 20 minutes serval times and go inside only to find a line going out the door and one person waiting on the people. This was not a one time experience at this bank branch. I refuse to go back there. I have never had any of these experiences at any other PNC Branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Liberty Road Branch at Windsor Mill, MD
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Poor customer service for longtime customers
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by xpwk, Oct. 10, 2017
Poor customer service, poor customer service, poor customer service. Don't step into this branch unless you are wearing your business suit. After banking with PNC for nearly 12 years, I would expect some type of decorum in dealing with long time customers. The employees at this branch don't seem to understand the concept of females that are both married and have an active profession, along with the need to correct a name on a bank account to match that of every other form of identification. After previously providing a marriage certificate and multiple forms of identification reflecting the correct name, I was told that additional documentation may be necessary and that I'd have to call ahead and make an appointment to have someone else review it. Review what? The only difference about my trip to this branch opposed to the other various trips to this branch was that I didn't wear a suit today. Perhaps if I wore my suit, the employees would have treated me with dignity.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fifth Avenue Place Branch at Pittsburgh, PA
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by xpwk, Oct. 10, 2017
Poor customer service, poor customer service, poor customer service. Don't step into this branch unless you are wearing your business suit. After banking with PNC for nearly 12 years, I would expect some type of decorum in dealing with long time customers. The employees at this branch don't seem to understand the concept of females that are both married and have an active profession, along with the need to correct a name on a bank account to match that of every other form of identification. After previously providing a marriage certificate and multiple forms of identification reflecting the correct name, I was told that additional documentation may be necessary and that I'd have to call ahead and make an appointment to have someone else review it. Review what? The only difference about my trip to this branch opposed to the other various trips to this branch was that I didn't wear a suit today. Perhaps if I wore my suit, the employees would have treated me with dignity.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fifth Avenue Place Branch at Pittsburgh, PA
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Poor response
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by LPCman, Sep. 28, 2017
We had an issues with the ATM "eating checks" without processing them. The initial staff was very helpful and polite but the acting assistant manager was rude and eventually aggressive verbally. Completely unacceptable. The checks were NEVER returned to us and excuses were made.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lower Macungie Branch at Macungie, PA
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by LPCman, Sep. 28, 2017
We had an issues with the ATM "eating checks" without processing them. The initial staff was very helpful and polite but the acting assistant manager was rude and eventually aggressive verbally. Completely unacceptable. The checks were NEVER returned to us and excuses were made.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lower Macungie Branch at Macungie, PA
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Bonds
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by Caramani, May. 13, 2017
Our family has 6 accounts at pnc back, we've had loans through pnc bank of longwood too. My son is listed on one of our accounts too. My son is starting college and my husband took him to the bank to cash his bonds and they would not cash them. I've been a pnc customer for 22 years and had my mom cancel with Wells Fargo to become a customer with pnc bank too. This is sad that.could not cash these bonds. My family is now looking for another bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Longwood Branch at Kennett Square, PA
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Caramani, May. 13, 2017
Our family has 6 accounts at pnc back, we've had loans through pnc bank of longwood too. My son is listed on one of our accounts too. My son is starting college and my husband took him to the bank to cash his bonds and they would not cash them. I've been a pnc customer for 22 years and had my mom cancel with Wells Fargo to become a customer with pnc bank too. This is sad that.could not cash these bonds. My family is now looking for another bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Longwood Branch at Kennett Square, PA
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ATM
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by VinceC, Apr. 19, 2017
The outside ATM is broken almost every time I come here. For us virtual wallet users, How are we supposed to make a deposit after hours if the ATM cash or check deposit is always broken ? it's not just once in a while one week to check deposit is broken and the next week the cash deposit is broken. I'm not coming to this branch any longer. I'm not coming to this branch any longer
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by VinceC, Apr. 19, 2017
The outside ATM is broken almost every time I come here. For us virtual wallet users, How are we supposed to make a deposit after hours if the ATM cash or check deposit is always broken ? it's not just once in a while one week to check deposit is broken and the next week the cash deposit is broken. I'm not coming to this branch any longer. I'm not coming to this branch any longer
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
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mistakes with PNC
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by vtmom, Jan. 13, 2017
I opened an account with PNC on November, 2015, and I have had three major problems with them. The latest involving five (yes, five) visits to cash savings bonds. Today will be the sixth as the bonds have not been cashed because of insufficient paper work. I have many regrets that I chose PNC for my banking. I will looking for a new bank because of the unacceptble service at the Norwin branch - even the manager can't get the job done.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Norwin Hills Branch at Irwin, PA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by vtmom, Jan. 13, 2017
I opened an account with PNC on November, 2015, and I have had three major problems with them. The latest involving five (yes, five) visits to cash savings bonds. Today will be the sixth as the bonds have not been cashed because of insufficient paper work. I have many regrets that I chose PNC for my banking. I will looking for a new bank because of the unacceptble service at the Norwin branch - even the manager can't get the job done.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Norwin Hills Branch at Irwin, PA
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by IAMTHATIAM 2017-02-08 09:01:57
I have been the victim of hacking. I chose PNC because it is near my home. I make deposits and they don't post. I file a claim & wait? They returned a $19 but not the $200. They have a way to explain it off. If I get the right Rep? ALL GOES WELL! Just never know which one you'll get! They now have my bank accreditation a mess! They will return a transaction a few cents short! I am rethinking my choice & just do the travel time.
business check time endorsment
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by businesscheckclear, Dec. 07, 2016
This is my 3rd time experience with endorsing business check. I understand that it needs an authorization to cash it, but waiting whole week and still none of the PNC representative is even trying to help you.
They just say:" someone will call you, when we will get authorization from the main office". The only person who could help me is a vice-president of this branch- Abby. Thank you that you came back from vacation and helping me cashing my check.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Orland Park Place Branch at Orland Park, IL
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by businesscheckclear, Dec. 07, 2016
This is my 3rd time experience with endorsing business check. I understand that it needs an authorization to cash it, but waiting whole week and still none of the PNC representative is even trying to help you.
They just say:" someone will call you, when we will get authorization from the main office". The only person who could help me is a vice-president of this branch- Abby. Thank you that you came back from vacation and helping me cashing my check.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Orland Park Place Branch at Orland Park, IL
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Fedup
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by NomoreBS, Jun. 07, 2016
Where do I begin, I bank with PNC Mt.Pleasant SC branch and with the exception of the tellers the rest of the staff is AWEFUL, the manager Ben Fordham is rude, arrogant and likes to talk down to you. The ATM there hardly ever works, I tried to deposit my money in the ATM yesterday and over ther weekend and it would not let me and because of that my account became messed up, and now I am being penilized for this. I made the mistake of asking Mr. Fordham for help and instead of helping me he has my account changed to another type of account with restrictions on it, and this was done without my permission or him discussing this with me. This has been the worse bank I have ever dealt with, and I am completely shocked that this Co. would allow someone with no people skills much less good customer service represent them. I will be closing my account and moving on. Take my advice DO NOT BANK THERE😡
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Pleasant Branch at Mount Pleasant, SC
13 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by NomoreBS, Jun. 07, 2016
Where do I begin, I bank with PNC Mt.Pleasant SC branch and with the exception of the tellers the rest of the staff is AWEFUL, the manager Ben Fordham is rude, arrogant and likes to talk down to you. The ATM there hardly ever works, I tried to deposit my money in the ATM yesterday and over ther weekend and it would not let me and because of that my account became messed up, and now I am being penilized for this. I made the mistake of asking Mr. Fordham for help and instead of helping me he has my account changed to another type of account with restrictions on it, and this was done without my permission or him discussing this with me. This has been the worse bank I have ever dealt with, and I am completely shocked that this Co. would allow someone with no people skills much less good customer service represent them. I will be closing my account and moving on. Take my advice DO NOT BANK THERE😡
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Pleasant Branch at Mount Pleasant, SC
13 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by 444444 2016-06-27 15:52:17
I have been banking at PNC for several years and I filled out for a loan that I was told that I prequalified for. anyway, I have a credit score of 742 which is good. I received a letter in the mail telling me that my loan was rejected. I was very disappointed, not because so much that the loan was rejected but because you didn't even have the decency to call me and tell me. you sent a letter. well I am tired of banking someplace where I give to them all the time and they are never wiling to give back to the customers. I didn't call you with the loan, you contacted me. do not call or contact me anymore with any of your solicitations. a soon as I have time I am cancelling anything that I have with your bank. if I want to talk to you, I will call you. I have never ask for anything from that bank. my checks all go directly to you, al three of them. at some point in time you must be willing to give back to the customer or you will be closing down more branches.
by 444444 2016-06-27 15:52:17
I have been banking at PNC for several years and I filled out for a loan that I was told that I prequalified for. anyway, I have a credit score of 742 which is good. I received a letter in the mail telling me that my loan was rejected. I was very disappointed, not because so much that the loan was rejected but because you didn't even have the decency to call me and tell me. you sent a letter. well I am tired of banking someplace where I give to them all the time and they are never wiling to give back to the customers. I didn't call you with the loan, you contacted me. do not call or contact me anymore with any of your solicitations. a soon as I have time I am cancelling anything that I have with your bank. if I want to talk to you, I will call you. I have never ask for anything from that bank. my checks all go directly to you, al three of them. at some point in time you must be willing to give back to the customer or you will be closing down more branches.
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