PNC Bank, Review
PNC Bank, Review
Average rating
based on 422 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
|
A total of 20 Reviews with 2 Star
SO rude and SO unhelpful
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ka812, Feb. 28, 2021
I walked into the branch approved for a personal loan via online and the first thing the guy asks me is ‘why did you do it online’ explaining it was best option for me and he was rude that it’s not easier. i completed the personal loan the exact way someone previously did it, and they made me mail checks instead of putting it into my account. i then called the corporate team and they told me that i should not have to mail checks myself. this should have been added to my account. the person that previously did it the same way as i did, got this money added to my account. i personally just don’t rely on the US postal service with that amount of money. he was just very rude, not helpful, and i don’t think he had any idea what he was doing - i noticed that by the way he was inputting things on his computer. i will never go to this branch again. horrible experience. now i just have to hope it all goes smoothly. no thanks to this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Somerton Branch at Philadelphia, PA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ka812, Feb. 28, 2021
I walked into the branch approved for a personal loan via online and the first thing the guy asks me is ‘why did you do it online’ explaining it was best option for me and he was rude that it’s not easier. i completed the personal loan the exact way someone previously did it, and they made me mail checks instead of putting it into my account. i then called the corporate team and they told me that i should not have to mail checks myself. this should have been added to my account. the person that previously did it the same way as i did, got this money added to my account. i personally just don’t rely on the US postal service with that amount of money. he was just very rude, not helpful, and i don’t think he had any idea what he was doing - i noticed that by the way he was inputting things on his computer. i will never go to this branch again. horrible experience. now i just have to hope it all goes smoothly. no thanks to this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Somerton Branch at Philadelphia, PA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Customer no service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GoingPostal, Dec. 06, 2019
The drive thru is closed, no tellers on the inside. Wait for someone to become available to assist. Then find out the person who is supposed to be helping you doesn't have access. This was a big request $100 in $ coins, and only 1 person can do that. She was with another customer and I couldn't wait since I was on my lunch hour. No Saturday hours, so what happened to customer service?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GoingPostal, Dec. 06, 2019
The drive thru is closed, no tellers on the inside. Wait for someone to become available to assist. Then find out the person who is supposed to be helping you doesn't have access. This was a big request $100 in $ coins, and only 1 person can do that. She was with another customer and I couldn't wait since I was on my lunch hour. No Saturday hours, so what happened to customer service?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by FromCityToCountry 2020-07-25 01:27:25
That sucks, but dude sometimes people that work in an office environment like a bank slow down because that's the nature (& attitude of the other employees) to be slowpokes during the day because they can or it has been encouraged by the higher-ups within that office. I feel like you could have just sat there a little bit longer and gotten your $100 in $1 coins like Sacajawea Gold Dollars or whatever kind they have these days, and nothing would have happened to you (like a negative consequence) from your place of employment. Sorry you felt like that though, but I personally am not going to rule this branch out of the running for where I am going to open my next account at based on your review alone, but thank you for taking the time to tell us about your experience!
albert sweeney des, pa
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 789101112, Nov. 18, 2019
Ordered checks 3 times and never got them. Every time I call the receptionists apologize for the poor service but I still have not received any checks and have run out of the temporary checks. This has been going on for over 2 months.
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Falls Grove Branch at Rockville, MD
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 789101112, Nov. 18, 2019
Ordered checks 3 times and never got them. Every time I call the receptionists apologize for the poor service but I still have not received any checks and have run out of the temporary checks. This has been going on for over 2 months.
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Falls Grove Branch at Rockville, MD
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Thought I found a bank...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gregs711, Jan. 18, 2018
...but I was mistaken. Let's face it. The interest rates and fees at banks are atrocious across the board. So the only thing a bank can give is service. It took forever to open the accounts. We were with the rep for over an hour, and they still got our address wrong. You can only deposit $1,000 per day on mobile at first. Only transfer $5,000 between US banks. EVER! Back to looking for a bank...
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Milford Square Branch at Milford, DE
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby gregs711, Jan. 18, 2018
...but I was mistaken. Let's face it. The interest rates and fees at banks are atrocious across the board. So the only thing a bank can give is service. It took forever to open the accounts. We were with the rep for over an hour, and they still got our address wrong. You can only deposit $1,000 per day on mobile at first. Only transfer $5,000 between US banks. EVER! Back to looking for a bank...
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Milford Square Branch at Milford, DE
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
CHRISTMAS DISAPPOINTMENT
Overall Rating
Other Services
by WXYZ, Nov. 25, 2017
Unfortunately, this branch never has Christmas envelopes in a timely manner for Visa cards purchased as Christmas gifts. This is the second year that I mail out Christmas Visa gift cards in an envelope with tools on the front. If Christmas envelopes do not arrive early enough in the season, why is the branch not able to over order and accommodate early Christmas Visa purchases for the following year.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Southland Branch at Pittsburgh, PA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Other Servicesby WXYZ, Nov. 25, 2017
Unfortunately, this branch never has Christmas envelopes in a timely manner for Visa cards purchased as Christmas gifts. This is the second year that I mail out Christmas Visa gift cards in an envelope with tools on the front. If Christmas envelopes do not arrive early enough in the season, why is the branch not able to over order and accommodate early Christmas Visa purchases for the following year.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Southland Branch at Pittsburgh, PA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
not ver helpful
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by happybanker1, Sep. 14, 2017
I had issues with my checking account, So tried to close my account and open a new one even though the account manager was not busy, she asked me to make a appointment to come back the bank was empty. I have never needed a appointment to get help.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Village North Branch at Toledo, OH
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby happybanker1, Sep. 14, 2017
I had issues with my checking account, So tried to close my account and open a new one even though the account manager was not busy, she asked me to make a appointment to come back the bank was empty. I have never needed a appointment to get help.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Village North Branch at Toledo, OH
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
PNC of McLean is Subpar
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Baron, Jan. 16, 2016
PNC pays no interest on deposits and charges customers astronomical fees to use ATMs operated by other banks. The tellers are generally friendly and helpful, with little or no waiting time at the McLean, Virginia branch we use. On the other hand, the branch is closed for most of the weekend when I most need to use it, and the branch manager mistreated my wife and I when we sought to have some documents notarized by him. Even though I've been a customer in good standing for years, he was going to charge my wife a fee to notarize her signature because she is not a PNC customer, and reacted rudely when we protested. PNC customer service apologized and refunded the cost of my wife's notarization, but was unrepentant about the bank's policy. I would not recommend PNC or its McLean branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mclean Branch at Mc Lean, VA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Baron, Jan. 16, 2016
PNC pays no interest on deposits and charges customers astronomical fees to use ATMs operated by other banks. The tellers are generally friendly and helpful, with little or no waiting time at the McLean, Virginia branch we use. On the other hand, the branch is closed for most of the weekend when I most need to use it, and the branch manager mistreated my wife and I when we sought to have some documents notarized by him. Even though I've been a customer in good standing for years, he was going to charge my wife a fee to notarize her signature because she is not a PNC customer, and reacted rudely when we protested. PNC customer service apologized and refunded the cost of my wife's notarization, but was unrepentant about the bank's policy. I would not recommend PNC or its McLean branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mclean Branch at Mc Lean, VA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Bank clerks should be honest people
Overall Rating
Waiting Time
by yy51819987, May. 29, 2015
I went to PNC Bank N. Atherton Branch in State College around 1 pm for customer service, which can be done within 5 minutes. But I have waited for more than 30 minutes. This was not the worst part. During my waiting time, one female clerk (I don't wanna say her name, which I could) was on a phone call in her office. At the beginning, I assumed that it was an business phone call and it is more important. Until an male clerk came to the female clerk's office and ask her if I need help. The female clerk said "I asked her, and she didn't say anything". The male clerk came to talk to me and said they will be back to me in one sec. After only a few minutes, the female clerk came to help me. I said "I am sorry if you asked me earlier and I didn't hear you." She denied:"I didn't mean you. I mean her." We both know that there was no other customer waiting out there. I was the only one.
My point is that it is acceptable to wait for a little longer if all clerks are busy. But don't you think people working in banks should at least be honest?
* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, N Atherton Street Branch at State College, PA
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Waiting Timeby yy51819987, May. 29, 2015
I went to PNC Bank N. Atherton Branch in State College around 1 pm for customer service, which can be done within 5 minutes. But I have waited for more than 30 minutes. This was not the worst part. During my waiting time, one female clerk (I don't wanna say her name, which I could) was on a phone call in her office. At the beginning, I assumed that it was an business phone call and it is more important. Until an male clerk came to the female clerk's office and ask her if I need help. The female clerk said "I asked her, and she didn't say anything". The male clerk came to talk to me and said they will be back to me in one sec. After only a few minutes, the female clerk came to help me. I said "I am sorry if you asked me earlier and I didn't hear you." She denied:"I didn't mean you. I mean her." We both know that there was no other customer waiting out there. I was the only one.
My point is that it is acceptable to wait for a little longer if all clerks are busy. But don't you think people working in banks should at least be honest?
* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, N Atherton Street Branch at State College, PA
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Terrible phone system
Overall Rating
Office Environment & Staff
Waiting Time
by CustServicePro, May. 18, 2015
I made a cash deposit, and it wasn't credited to the account. To talk to a human I had to listen to a very long menu over and over, and then I was on hold with crappy muzak for over 20 minutes - with messages offering to put me back with an automated service. If I wanted an automated service I would have used one. It's bad enough that they didn't credit a CASH deposit, but to make me wait this long to talk to some one about it is very bad customer service
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, South Fayette Shop N Save Branch at Bridgeville, PA
12 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby CustServicePro, May. 18, 2015
I made a cash deposit, and it wasn't credited to the account. To talk to a human I had to listen to a very long menu over and over, and then I was on hold with crappy muzak for over 20 minutes - with messages offering to put me back with an automated service. If I wanted an automated service I would have used one. It's bad enough that they didn't credit a CASH deposit, but to make me wait this long to talk to some one about it is very bad customer service
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, South Fayette Shop N Save Branch at Bridgeville, PA
12 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Lem McRorey
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LemMcRorey, Aug. 31, 2014
The bank in Largo on Rosery road promised me $150.00 dollars if I opened an account with them. I was suppose to have a coupon with me but didn't. Christine said she would take care of that for me and I would still get the money. I met all requirements but after 2 months I ask why the money wasn't in my account. I was told it was because I didn't bring in the coupon. The money doesn't bother me as much as the fact that the bank lied to me. I am going to get a new bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Missouri Avenue Branch at Largo, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LemMcRorey, Aug. 31, 2014
The bank in Largo on Rosery road promised me $150.00 dollars if I opened an account with them. I was suppose to have a coupon with me but didn't. Christine said she would take care of that for me and I would still get the money. I met all requirements but after 2 months I ask why the money wasn't in my account. I was told it was because I didn't bring in the coupon. The money doesn't bother me as much as the fact that the bank lied to me. I am going to get a new bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Missouri Avenue Branch at Largo, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Unethical credit card practices
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NOtoPNC, Aug. 22, 2014
I used two promotional balance transfers (with expiration dates) from PNC, thinking I would pay aggressively and save money. One, used first and carries a larger balance, for 24 months and 2.99%. The second for 12 months and at 0%. I just learned that whatever I have been paying above and beyond the minimum payment will only be applied to the first balance on the account, not toward the balance with the promotion set to expire first. So basically there is no way for me to pay off the 12 month balance before the promotional period expires (unless I win a small lottery). Even if this is common business practice among banks, it does not seem ethical. BOO! Looking into banks that will take the balance at a low interest rate and will move my business there. Hopefully a local credit union. Enough with these big banks and their dirty dealings!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Freehold Branch at Freehold, NJ
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NOtoPNC, Aug. 22, 2014
I used two promotional balance transfers (with expiration dates) from PNC, thinking I would pay aggressively and save money. One, used first and carries a larger balance, for 24 months and 2.99%. The second for 12 months and at 0%. I just learned that whatever I have been paying above and beyond the minimum payment will only be applied to the first balance on the account, not toward the balance with the promotion set to expire first. So basically there is no way for me to pay off the 12 month balance before the promotional period expires (unless I win a small lottery). Even if this is common business practice among banks, it does not seem ethical. BOO! Looking into banks that will take the balance at a low interest rate and will move my business there. Hopefully a local credit union. Enough with these big banks and their dirty dealings!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Freehold Branch at Freehold, NJ
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Frustrated
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Blk1427, May. 13, 2014
I have banked at pnc for a long time. I come to this branch only due to the coin machine, to cash in my change and deposit into my son's savings. When I walked in I was greeted by a friendly gentleman sitting at the desk in the middle. I dropped of my change, proceeded to get my ticket, and walked to the teller area. I am standing there waiting o be assisted, beings I am the only customer in the bank, I say " apparently you are all busy, which one can assist me?" I then get ignored by the first teller Jennifer, the next teller Adam, who I later find out is the branch manager,he points to the next teller, Michelle, and says she can help you. Michelle was friendly, I had my change deposited, then I ask for a copy of my last 6 months bank statements. Before Michelle could tell me anything, Adam made a point to tell me it would cost me $5 per page per copy. I asked why, due to it clearly costing 10 cents for a copied piece of paper any where else. He again repeated himself with an attitude and walked away. Then while I am clearly saying something to Michelle, my teller assisting me, Jennifer comes over to her cuts me off talking, to tell Michelle, about another situation involving another person that was clearly more important than me. So this would cost me, around $125 due to me having a savings and a checking account with you. Maybe I was treated this way due to how others opinions were about me, maybe my age, whatever their reason, I am a 31 year old general manager, who deals with hospitality 5 days a week, the other two I am a single mother spending time with her two year old son. I guarantee that I would never treat my guest like this, they wouldn't be passed by because of computer work, and sure would not be paying $5 dollars for one piece of paper. I love this company, but apparently it is only my branch at muegge road that I love, I left this branch and went to my branch where I was assisted right away, the door was opened for me, AND received the copies of my bank statements with no charge, thanks to Matthew and Joey at muegge road. So if it wasn't for muegge road and their amazing customer service, myself and many others in my family would avoid this bank, but we love muegge road and WILL continue to bank only there. Thank you Matthew and Joey for your AMAZING customer service!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cottleville Branch at Saint Peters, MO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Blk1427, May. 13, 2014
I have banked at pnc for a long time. I come to this branch only due to the coin machine, to cash in my change and deposit into my son's savings. When I walked in I was greeted by a friendly gentleman sitting at the desk in the middle. I dropped of my change, proceeded to get my ticket, and walked to the teller area. I am standing there waiting o be assisted, beings I am the only customer in the bank, I say " apparently you are all busy, which one can assist me?" I then get ignored by the first teller Jennifer, the next teller Adam, who I later find out is the branch manager,he points to the next teller, Michelle, and says she can help you. Michelle was friendly, I had my change deposited, then I ask for a copy of my last 6 months bank statements. Before Michelle could tell me anything, Adam made a point to tell me it would cost me $5 per page per copy. I asked why, due to it clearly costing 10 cents for a copied piece of paper any where else. He again repeated himself with an attitude and walked away. Then while I am clearly saying something to Michelle, my teller assisting me, Jennifer comes over to her cuts me off talking, to tell Michelle, about another situation involving another person that was clearly more important than me. So this would cost me, around $125 due to me having a savings and a checking account with you. Maybe I was treated this way due to how others opinions were about me, maybe my age, whatever their reason, I am a 31 year old general manager, who deals with hospitality 5 days a week, the other two I am a single mother spending time with her two year old son. I guarantee that I would never treat my guest like this, they wouldn't be passed by because of computer work, and sure would not be paying $5 dollars for one piece of paper. I love this company, but apparently it is only my branch at muegge road that I love, I left this branch and went to my branch where I was assisted right away, the door was opened for me, AND received the copies of my bank statements with no charge, thanks to Matthew and Joey at muegge road. So if it wasn't for muegge road and their amazing customer service, myself and many others in my family would avoid this bank, but we love muegge road and WILL continue to bank only there. Thank you Matthew and Joey for your AMAZING customer service!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cottleville Branch at Saint Peters, MO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by RBD9 2014-05-29 08:34:30
I am relocating from Philadelphia and this PNC branch is the closest to my new house. Having read this review, and also believing in treating customers with world class customer service, I will not even step into this bank. I don't have time for people and institutions who have my money and think/act like they are doing me a favor. So long PNC Bank.
PNC Bank Crescent Springs, KY refused to notarise my documents
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tzsimba, Oct. 12, 2013
I was told that PNC Bank Manager at this location that PNC does not notarise any documents pertaining to property transfer etc. I reminded the bank manager that he had notarised the same letters a month ago and this time i needed a similar set of letters notarised for a different government office. He just said that he had erred in the past and should not have signed.
It looks like they are not very forthcoming and consistent with their policy.
A Bank survives for the little things, not the things that every other bank offers.
I am slowly looking at moving our accounts somewhere else.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fishers Branch at Fishers, IN
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tzsimba, Oct. 12, 2013
I was told that PNC Bank Manager at this location that PNC does not notarise any documents pertaining to property transfer etc. I reminded the bank manager that he had notarised the same letters a month ago and this time i needed a similar set of letters notarised for a different government office. He just said that he had erred in the past and should not have signed.
It looks like they are not very forthcoming and consistent with their policy.
A Bank survives for the little things, not the things that every other bank offers.
I am slowly looking at moving our accounts somewhere else.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fishers Branch at Fishers, IN
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
4 comments. Add a comment
by DorisFogel 2013-10-20 23:34:09
I have been with PNC, now the owner of what Fort Wayne National Bank for 53 years and have always found the tellers, bankers, trust officers with whom we worked for many years, and the general staff very accommodating and knowledgeable. I have formed personal friendships with some of the employees. Although a resident of Northbrook (Chicago suburb) now, will continue to bank with PNC.
Doris Fogel
Doris Fogel
by Boamit 2013-10-30 11:42:02
A notary is not required to notarize anything they don't want to. It's not a service the bank provides. It is a service the notary provides. It is a convenience for the bank to employee someone that is a notary. Notaries have their own set of rules/laws that must be followed. If a notary doesn't want to notarize something and you were to contact the company and go to HR, all the notary would have to say is that they didn't want to do it because they weren't comfortable and that ends that right there.
by flyinghouse 2014-01-02 00:44:49
Even though a notary might not be required legally to notarize some documents, still they work out of the bank and NOT out of their apartment. Therefore they have to abide by the bank rules.
by amc79 2014-01-22 08:39:26
The notary is legally liable for anything they notarize. They are not required to just notarize anything because they work for a bank and typically banks will only notarize documents that are needed for banking purposes.
This Bank loves fees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by snookie, Jul. 03, 2013
This bank LOVES fees and they sneak them up on you overnight while the branches are closed. I have both a business and other personal accounts with PNC and have had nothing but problems: monthly merchant fees are debited to the account overnight at random without any advance notice from the bank.Daily batch reports (for credit card transactions) take 2 days to credit the account. BUSINESS OWNERS BEWARE: shop around for a bank first!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, Pickerington Branch at Pickerington, OH
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby snookie, Jul. 03, 2013
This bank LOVES fees and they sneak them up on you overnight while the branches are closed. I have both a business and other personal accounts with PNC and have had nothing but problems: monthly merchant fees are debited to the account overnight at random without any advance notice from the bank.Daily batch reports (for credit card transactions) take 2 days to credit the account. BUSINESS OWNERS BEWARE: shop around for a bank first!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, Pickerington Branch at Pickerington, OH
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Can I close an account???
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by msciullo0, Jan. 28, 2013
After closing my business, I went to this bank to close my business account. This was accomplished without much issue. However, in the ensuring months, I have found that electronic withdrawals fro other sources continued to tap into my closed account with a zero balance. I have been informed that the account can re-open any time some one tries to withdraw money from it and this is PNC's policy. So in effect, you can't close an account and if some one tries to go into it no matter how far in the future it will generate overdraft charges. I have dealt with this issue many times over the past months and have reached my limit. The mindless approach PNC takes to it's customers is beyond absurd and I will not address this issue again.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on PNC Bank, Oakmont Branch at Oakmont, PA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby msciullo0, Jan. 28, 2013
After closing my business, I went to this bank to close my business account. This was accomplished without much issue. However, in the ensuring months, I have found that electronic withdrawals fro other sources continued to tap into my closed account with a zero balance. I have been informed that the account can re-open any time some one tries to withdraw money from it and this is PNC's policy. So in effect, you can't close an account and if some one tries to go into it no matter how far in the future it will generate overdraft charges. I have dealt with this issue many times over the past months and have reached my limit. The mindless approach PNC takes to it's customers is beyond absurd and I will not address this issue again.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on PNC Bank, Oakmont Branch at Oakmont, PA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Employee's need more training
Overall Rating
by Ro4191, Dec. 06, 2012
I have two things....both are negative. The first being, PNC Mortgage is AWFUL. My husband and I recently applied for and eventually did receive, a mortgage through PNC. It was an absolute NIGHTMARE working with our loan officer. He was completely inept. He would ask us for current paystubs for companies my husband has not worked for for several years, send us emails that were meant for other clients, give us inaccurate information regarding the loan and when it would close, put wrong information regarding our address and employment histories, which then had to later be corrected. It was just ridiculous. Now granted, the loan did eventually close, and it closed on time. However, we were nervous the entire process, because of the loan officers inability to provide factual information, and his incompetency. I was constantly calling to check in with him to make sure he was doing his job, which I should not have had to do. Our home insurance agent said they had not dealt with someone so incompetent regarding a new home purchase before. Additionally, the real estate agent told us after the sale went through that she was glad, because they have had PNC mortgages before that were nightmares, just like ours turned out to be. It was just horrendous and so stressful. Secondly....the other day I used my PNC check card at Home Depot, and it was declined because our zip code was not updated in the system yet due to our recent move. There was money in the account. I called to see why it was declined, and the representative told me it had debited the money TWICE from my account, and there was nothing they could do. However, I had no receipt to show that debit, and it was declined in the store. I had to use a different card to make my purchase. I was basically told I was out of luck by the representative on the phone. Come to find out, the money that was debited twice had a hold on it, but was released back to me with no issues 24 hours later by Home Depot. That has happened before with some of my other cards, and the credit card companies were able to tell me about the hold immediately and assure me that the funds would be released. This representative apparently knew nothing about that. PNC clearly needs to either hire people who actually have knowledge to do their jobs, or provide their employees with better training. After all of these debacles, we are seriously considering taking our business to 5/3 instead. I am sad about that, because when I started banking with them under National City, I never had a problem. Take my advice and give your business to another bank, that invests more in their employees.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Center Ridge Branch at Rocky River, OH
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Ro4191, Dec. 06, 2012
I have two things....both are negative. The first being, PNC Mortgage is AWFUL. My husband and I recently applied for and eventually did receive, a mortgage through PNC. It was an absolute NIGHTMARE working with our loan officer. He was completely inept. He would ask us for current paystubs for companies my husband has not worked for for several years, send us emails that were meant for other clients, give us inaccurate information regarding the loan and when it would close, put wrong information regarding our address and employment histories, which then had to later be corrected. It was just ridiculous. Now granted, the loan did eventually close, and it closed on time. However, we were nervous the entire process, because of the loan officers inability to provide factual information, and his incompetency. I was constantly calling to check in with him to make sure he was doing his job, which I should not have had to do. Our home insurance agent said they had not dealt with someone so incompetent regarding a new home purchase before. Additionally, the real estate agent told us after the sale went through that she was glad, because they have had PNC mortgages before that were nightmares, just like ours turned out to be. It was just horrendous and so stressful. Secondly....the other day I used my PNC check card at Home Depot, and it was declined because our zip code was not updated in the system yet due to our recent move. There was money in the account. I called to see why it was declined, and the representative told me it had debited the money TWICE from my account, and there was nothing they could do. However, I had no receipt to show that debit, and it was declined in the store. I had to use a different card to make my purchase. I was basically told I was out of luck by the representative on the phone. Come to find out, the money that was debited twice had a hold on it, but was released back to me with no issues 24 hours later by Home Depot. That has happened before with some of my other cards, and the credit card companies were able to tell me about the hold immediately and assure me that the funds would be released. This representative apparently knew nothing about that. PNC clearly needs to either hire people who actually have knowledge to do their jobs, or provide their employees with better training. After all of these debacles, we are seriously considering taking our business to 5/3 instead. I am sad about that, because when I started banking with them under National City, I never had a problem. Take my advice and give your business to another bank, that invests more in their employees.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Center Ridge Branch at Rocky River, OH
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Policy Complaint
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by farmer, Sep. 29, 2012
PNC Bank Policy's are too restrictive and non-customer friendly. Went to bank on Sat to transfer $$ from my account to employee's account also at PNC. I did not have employee's account# with me and PNC would not accept $$ into employee's account. This a small town and they know me and my employee as we are regulars. Not blaming PNC employees, just their policy and rules. If anyone tries to deposit $$ into my account I would be very upset if the bank refuses. Mon I will search for customer friendly bank to deal with along with employes that want immediate fund deposit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby farmer, Sep. 29, 2012
PNC Bank Policy's are too restrictive and non-customer friendly. Went to bank on Sat to transfer $$ from my account to employee's account also at PNC. I did not have employee's account# with me and PNC would not accept $$ into employee's account. This a small town and they know me and my employee as we are regulars. Not blaming PNC employees, just their policy and rules. If anyone tries to deposit $$ into my account I would be very upset if the bank refuses. Mon I will search for customer friendly bank to deal with along with employes that want immediate fund deposit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
The manager is a jerk
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by aiyoami, Jan. 11, 2012
The branch manager is such a jerk. He is mean and impatient to the customers. Other than him, everyone else is helpful and nice. I don't understand why pncbank chooses this kind of person to be the manager. I am gonna switch bank because of him!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 40th Street Branch at Philadelphia, PA
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby aiyoami, Jan. 11, 2012
The branch manager is such a jerk. He is mean and impatient to the customers. Other than him, everyone else is helpful and nice. I don't understand why pncbank chooses this kind of person to be the manager. I am gonna switch bank because of him!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 40th Street Branch at Philadelphia, PA
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
I Got The Third Degree!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Catie1, Jul. 13, 2011
I've banked with PNC since they were National city.I most frquently use the Lockport,Il location. I've opened all three of my children's FIRST savings accounts there, and now two of thier first checking accounts!When doing our banking I would put deposits together on they're designated slips for each account. One of my two oldest daughters, my Husband or myself would go to the bank, I never had any problems with this till one day out of the blue they wouldn't let my daughtters do any banking for me or my husband. I called PNC and was told to just send my drivers license with and then that would be fine. Then AGAIN out of no where that didn't work either. Now I needed to call the branch Manager first send my license and then my children could do all the banking together again. So the other day I call th speak with the manager to let him know my children would be in to do all our banking and I encountered th "Teller Supervisor" who informed me that the manager was in a meeting and that if absolutly nessesary she would email him to make sure it was okay. She then proceeded to ask me if there was a reason I was unable to make my own deposits and cash checks, was "I disabled or something?" I informed her I was not, however i did not find it neccesary to have each person in my family go through the bank drive up when someone was alredy going. I also found it to be a large waste of time and gas for each of us to have to go to the bank ourselves. I don't feel I need to be disabled to have the conveince of one member of our family to do the banking, but obviously this is an issue with PNC! My two oldest children leave for college in a month, so I opened new aaccoung at TCF bank, where hopefully they won't be as ignorant enough to ask stupid questins, especially in such a tone to make you think that if your disabled what exactly ids the problem that you can't do it all yourself?!?!?!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lockport Branch at Lockport, IL
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Catie1, Jul. 13, 2011
I've banked with PNC since they were National city.I most frquently use the Lockport,Il location. I've opened all three of my children's FIRST savings accounts there, and now two of thier first checking accounts!When doing our banking I would put deposits together on they're designated slips for each account. One of my two oldest daughters, my Husband or myself would go to the bank, I never had any problems with this till one day out of the blue they wouldn't let my daughtters do any banking for me or my husband. I called PNC and was told to just send my drivers license with and then that would be fine. Then AGAIN out of no where that didn't work either. Now I needed to call the branch Manager first send my license and then my children could do all the banking together again. So the other day I call th speak with the manager to let him know my children would be in to do all our banking and I encountered th "Teller Supervisor" who informed me that the manager was in a meeting and that if absolutly nessesary she would email him to make sure it was okay. She then proceeded to ask me if there was a reason I was unable to make my own deposits and cash checks, was "I disabled or something?" I informed her I was not, however i did not find it neccesary to have each person in my family go through the bank drive up when someone was alredy going. I also found it to be a large waste of time and gas for each of us to have to go to the bank ourselves. I don't feel I need to be disabled to have the conveince of one member of our family to do the banking, but obviously this is an issue with PNC! My two oldest children leave for college in a month, so I opened new aaccoung at TCF bank, where hopefully they won't be as ignorant enough to ask stupid questins, especially in such a tone to make you think that if your disabled what exactly ids the problem that you can't do it all yourself?!?!?!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lockport Branch at Lockport, IL
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Paula Koester
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Healthy, Nov. 11, 2010
Phone has been ringing for 10 minutes and NO one answers. 4:30 in the afternoon
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Healthy, Nov. 11, 2010
Phone has been ringing for 10 minutes and NO one answers. 4:30 in the afternoon
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
Woodforest National Bank, 0659 BOERNE WALMART BRANCH (0.2 miles)
Full Service Retail Office
1381 S Main St
Boerne, TX 78006
Full Service Retail Office
1381 S Main St
Boerne, TX 78006
Frost Bank, Boerne Branch (0.4 miles)
Full Service Brick and Mortar Office
1300 S Main St
Boerne, TX 78006
Full Service Brick and Mortar Office
1300 S Main St
Boerne, TX 78006
The Bank and Trust, S.S.B., Boerne Branch (0.5 miles)
Full Service Brick and Mortar Office
118 West Bandera Road
Boerne, TX 78006
Full Service Brick and Mortar Office
118 West Bandera Road
Boerne, TX 78006
The First National Bank of Sonora, SONORA BANK - BOERNE OFFICE (0.5 miles)
Full Service Brick and Mortar Office
122 W Bandera Rd
Boerne, TX 78006
Full Service Brick and Mortar Office
122 W Bandera Rd
Boerne, TX 78006
Wells Fargo Bank, BOERNE BRANCH (0.5 miles)
Full Service Brick and Mortar Office
205 W Bandera Rd
Boerne, TX 78006
Full Service Brick and Mortar Office
205 W Bandera Rd
Boerne, TX 78006