JPMorgan Chase Bank, MENLO PARK BRANCH

Needs new manager and employees.
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Eugenia, Oct. 18, 2013

NEVER GO TO THIS BRANCH! I went in to deposit cash one afternoon and a young man helped me. I counted my cash in front of him and gave it to him, he did not give me a deposit slip or even count the money again in front of me like he should. I was late for work so I took the receipt without checking it closely and left. A few hours later I checked the receipt and the amount was marked $100 less than what I had given him. I went back the next morning thinking the young man had just made a mistake but when I got there the employees were very defensive and told me that their cashbox was balanced. The man who got my cash deposit denied the amount I had given him.They told me they were going to call me when the branch manager arrived (they never called me.) I showed up again that afternoon and talked to the manager; from the begging he was in no intention of helping me. He treated me like an idiot asking me if I was sure I had gone to that branch (even though I had the receipt with the name of the branch and cashbox). The manager told me he would pull up the camera images to check how much money I had given the young man. So I showed up again the next day to see the images but when I got there he told me he couldn't get the images because it wasn't a robbery (It was since they stole $100 from me!). The manager was rude, offensive and unhelpful, he ended up telling me that if I had a problem I should go to the police department and get a police report (although I had been very patient and respectful). I closed my account and felt.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Santa Cruz Ave Branch at Menlo Park, CA
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