Eastern Bank, Review

small businesses stay away!
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by nevereasternbank, Jul. 15, 2018

If you are a small business owner beware of this bank and location. The branch manager here is part of a business network group and will hound you with trying to get you to use her "people". The people who work at this bank are miserable here and when you see them out of the bank they act like they do not know you. In addition if you move your to another bank the customer service stops. Branch manager was so eager and on time signing me up. When in came to tax season asked the branch manager for access to the account for the bookkeeper. Left me hanging for weeks causing me to filing my taxes late. I went to another bank and asked 6 people to stop debits and credits on my account. Until I get all my accounts situated with new account. Because I did not use the word "freeze" it was never done. It caused me to get over $400 in ISF fees. Even after call after call they still wack me with fees. Then talking to the headquarters they are just as incompetent as the local bank. I guess it is real when they say starts with the top down. This "bank" cares about the 1% and gives two (&^% about small businesses and the middle class. This might be the oldest bank in Mass but also has the worst service and oldest technology. Wonder how much the Executives went home with last year because they royally screwed me had another business account they closed that and used the money to pay the overage on my other business account. Stay far away from this bank!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Eastern Bank, Mashpee Branch at Mashpee, MA
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WORST BRANCH AROUND
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by BalletDancerForLife, Oct. 01, 2015

I've never experienced such horrible banking in my life.There was a security breach with my account, I was told come into the branch and file fraud paper work etc. which I did.I never heard another word from the bank, I was called by customer service numerous numerous times over my account now being over drawn "which again was Not my wrong doing". Come to find out after numerous calls i made to this bank,I was told that a letter supposedly was mailed out to me and they needed more proof from me that I did NOT authorize this transaction and now I needed to go BACK into the branch to refile fraud paper work. Which I did, all for it NOT to be filed and For them to now charge off my account. So now I am "trying" to contact the charge off department (who does not return calls) so I can prove my case yet again. This has been going on for months now and I still have not got this cleared up. Now I have to get a lawyer involved so I don't have a negative mark against me. I've never in my life experienced more unprofessional,Negligent and irresponsible people in one company as I have with this bank.STAY CLEAR OF THIS BANK!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Eastern Bank, Brockton Branch at Brockton, MA
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Bank Error
Overall Rating
Office Environment & Staff
by annoyedcustomer, Sep. 05, 2012

I normally have nothing but great things to say about Eastern Bank, however I had never had to deal with this branch before this past week.
My husband deposited money on a Friday but then on Saturday the deposit was not in our account which left our account negative seven hundred dollars. What's worse we were in NH on a last family vacation before the summer ended. We spent the entire weekend with that negative balance.
When I went to this particular branch where the deposit was made I was told it was a computer error. Which I can understand however I wanted them to know exactly how much this error inconvenienced my family. When the customer service rep offered to have the branch manager come over I said sure. Well after a few minutes I heard her say "oh, she's still waiting for me?" That is just plain awful for a manager to say especially when the bank was at fault! When she did come over to me I was barely offered an apology, but was offered the sentiment that "these things happen". Really?! You go on vacation with no money and we'll see how you feel about someone telling you "these things happen" and then offer to order you encrypted deposit slips. It's not comforting or what a customer wants to hear!  You say I'm sorry this happened, look and act empathetic, and don't try to throw it back on the customer! That's all. I don't need a technical explanation. I want you to apologize for the huge inconvenience your branch caused me. I left there wanting to pull all my money out along with shaking my head at the sheer insensitivity. I have NEVER encountered this in the Saugus Lynn Fells branch or at the Main Street Melrose branch. This manager needs a lesson in customer service. Now I have to go back in there and explain that their error caused us a returned fee for an EFT payment to our gym. I can't wait to see how this "manager" handles this situation.
Eastern Bank on the whole is great. Just don't go to this branch, stick with Main Street!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Eastern Bank, Melrose Towers Branch at Melrose, MA
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